Booths
reviews and complaints

I'm complaining because your booth employees refuse to disconnect my phone after I told them that I was getting 30 or more phones hang-ups, I was told they could not help me, and that if I Wanted to change my number I had to visit one of your many phone outlets. I called you foreign agents, because they could barely understand me speaking English. Thus, I could barely understand them with their heavy accent. One of them said I could not cancel because I just paid my monthly bill. I got into a shouting match, with me shouting the loudest. I my phone disconnected, today [protected], and I want a refund for the days I did not use the phone, from as of today. 09/21/2023 one of the named employee was Ben, ZRH, this is what he said his title. I asked for a supervision, they would not let me speak to one. I want this phone to be turned off today! Good day, and I will be visiting the BBB as well.

I was shopping in Booths in Poulton-le-Fylde tonight at between 8pm and 9.30pm. 18/3/23 I was with my friend and son. Been going there for years. I was doing a big shop. I noticed quite quickly a young dark haired girl worker. She so blatantly followed us round and looked at us quite rudely. It spoiled my experience. I suffer from anxiety and shop late as quieter for shopping. I also walk with a crutch as ive a hip problem. Now we take many bags on a big shop. They were at one side of trolley. Did she assume I was putting stuff in the bags?! I shopped here because my experience with Sainsbury in Bispham is poor. Many times at night even with a full trolley they tell you at the till to use a self service till! In Booths the other girl was pleasant who opened a till without us asking. Now the worker who was making us feel like we should not be in Booths was awful. I want to shop again but now unsure. I am a Booths cardholder as well. Rosemary Campbell.

Good afternoon

I shop at Booths regularly without any problems. On this occasion i went to Booths at Kirby Stephen for various items on the 23rd August

Please see attached photos of the Romaine lettuce that when opened and contained flies

Hi,

Went into Booths this afternoon ( Sunday 12th June at 13.29 ) at the Barrowford branch and got a receipt from the cafe .

I always enter the survey for a chance to win £250 of Booths vouchers but now there’s not a site online that will take me to the survey .Plus the receipt from the store didn’t have the survey details on .

Have tried dear.booths .co.uk and there’s nothing there that lets you know how to enter .

Please could you tell me if there’s a different site to use , have tried a few to no avail .

Kind regards

We went into the Ulverston Booths cafeteria and ordered 2 teas a cookie and a sticky toffee cake. It was brought over to the table on a round tray by a member of staff who then informed us that the cake was falling over on to the milk jug because it was warm. She then passed the cake to my partner while balancing the tray which promptly fell off the table withe tea pot and cups falling to the fall and smashing. She then too her shoe off which was of course the right thing to do and walked off into the back. Someone came and mopped the mess up and then the lady who originally brought the tray out came and put a fresh pot of tea and two cups on the table saying "this time I'll touch it" we were never once asked if we were okay and to feel uncomfortable plus the tea had gone under my fossil handbag resulting in spoiling £150 bag. I can't believe how rude this lady was. Even one of the other customers commented on it. All this will be caught on CCTV. I await your reply

Not one to complain but feel the need I purchased a chicken and stuffing sandwich as part of the meal deal and have supplied photos of the said sandwich the standard and quality was shocking it was as dry as cardboard no spread on the bread and very little chicken and the stuffing was so dry, look forward to hearing your reply

Yesterday I called at Booths in Longton and purchased various items. Amongst these was a tray of Beef Mince which should have been reduced from £4 to £3 according to the sticker. On the electronic receipt which my wife receives she noticed this morning that I had been charged the full price. I have to say that this is not the first time this has happened. The reduction sticker had not been placed over the original bar code. In it's location the person who served me understandably would not have necessarily noticed it. The item has been frozen so I don't want to take it back to the store and I cannot visit the store today or tomorrow due to other commitments. To verify my purchase my Booths Card Number is 3167295 and the transaction number was [protected]. I have also attached two photo's showing the product. Can you credit the difference to our awards account?

I received these flowers from a friend as a thank you. She brought them to me direct from purchasing at Booths in Kendal last Thursday, 19th August.
I cut the stems and used the flower food sachet but it was apparent by Sunday, just three days later that four of the iris stems were not even going to bloom and those that were already in bloom were dying. Attached is a photograph of the dead flowers.
This is a very poor product. I can't tell my friend as she is now in chemotherapy for cancer treatment and has enough to think about.

I am contactable at [protected]@yahoo.co.uk

I wrote to you complaining about the service received at your fulwood store the complaint was acknowledged
I am writing to you again.as I would of expected some sort of response from you by now .ref to your chef refusing to cook egg on toast that was on the menu with no alternative or apology.I find this disgusting as Booths was a good family run business. If you don't give us a proper response I can assure you I will take matters further.we find this disgusting and so does everyone we tell most can't believe Booths have let things slip so badly especially considering other dinners were being served eggs .
Incident happened on 6 aug 21
We. Complained on the 7th
We received a animated reply only
Please can you respond by return. Mobile no if you need to speak 17 aug 21. [protected] Mr & Mrs Durr.

Tried to pay with a Scottish £20 note and was refused. The lady said this was policy brought in, in the last few months. Firstly we are only an hour from the border and there are other Booths stores closer to Scotland. Secondly we regularly shop in Booths and there has never been any signage to make people aware of this policy. Scottish notes have the same legal status as contact less payments so I struggle to understand the reasoning behind this policy.

This is the second complaint I have made about this boots only allowing two people at a time due to Covid but what happens when you are disabled and cannot stand up for too long your one staff tall blond hair woman is rude in an aggressive manner There were already two customer in the shop when they keep customers waiting outside in the pouring rain or snow the wait is anything from 15mins to half hour I went in to sit down she did not like it and told me to go outside I told her I am disabled and cannot stand for long she was not interested and if she could she made me feel like she would physically put me outside why are your staff discriminating against disabled people this boots is a disgrace to your company I go regularly to pick up prescription for a elderly person I am so glad I do not use this chemist Personally some of your staff are horrible and I dread going in there the gp sent the prescription there and I think for spite the pharmacy told me it hadn't come in I didn't believe them as there were other customers in there I did not want to continue this conversation with them So I left

I have now sent three e mails and had no response
Not acceptable at all and I have no wish to repeat myself
Please arrange for my complaint/dissatisfaction to be resolved.
Kind regards
Helen Witter

I would like to bring to your attention and make a complaint to my great disappointment in visiting your Booths store at Hutton on the 5th june 2020.. i have emailed to customer service however had no correspondence.

I work at the Police Headquarters in Hutton and at lunch time i decided to buy lunch (jacket potato with beans) from your store i am a vegetarian and i did make the staff memeber aware of this. I was disgusted to see that the staff that was serving me a young male was not aware off any cross contamination. He was using the same utensils to serve me which he used for the meat and he also placed the utensils on the same board Where the meat was being served so more contamination.

How can this be allowed to happen.

I asked to speak with the manager and made her aware.

I walked out of your store feeling sick.

I was with my colleague who witnessed this and i want to bring this to your attention.

Thanks,

Kindest regards,

Surraiya Issa
[protected]

We purchased a Brantley apple crumble today for dessert ( custard too ) as our grandson aged 9 was coming for tea. On eating mine I bit on a foreign body that actually stabbed my gum, I pulled it out and it appears to be the sharp end of a cocktail stick ? My first thought was to stop my family from consuming any more as it was covered in custard so I would rather be safe than sorry and binned the lot. Our grandson extremely disappointed but understood why I had to do that . I have a photo of the packaging and the foreign body what I am worried about is where is the rest of the stick ? However having thought about it it could possibly have been in the middle of the rest of the crumble .

My daughter has insisted I email you so that you are aware of this unfortunate incident so that you can make enquiries regarding how this happened ..

At approximately 13.30 today myself and my mother (who is in her 80s) visited the store for shopping this was fine no problems and lady on the till was lovely and very helpful
We decided to use the cafe and so I picked up a wet tray (all were wet) got my order sorted and was asked if i would like my soup when the lasagne came out i said yes please
When i got to the table where my mother was sitting if was full of dirty crockery pots etc so i had to place my tray on the seat nearly spilling my bottle and proceed to clear the table onto another dirty table one of a large number
After waiting for a long time my mothers lasagne finally arrived with her chips (which was very nice ) I waited then had to dash to the toilet and stand it quite a large queue and on my return the soup had still not arrived by this time my mother said you finish mine which I did then got up and walked over to the counter and explained the situation saying I would like a refund
This was refunded onto my mothers card
I then proceeded to the cigarette counter to see if it was customer services he got a gentleman to come and see me
I then explained what had happened and he took my details and said someone would contact me
I am still waiting for the call
Not happy at all with the service or lack of service recieved and the cleanliness leaves a lot to be desired
I appreciate the cafe and shop do get very busy in which case staff should be more attentive to the sitting/eating areas
Like I told the gentleman i let the clearing of the tables go bye the bye although not getting my order was sheer poor service

Went shopping to booths this morning and was just getting out of the car and saw a woman in a booths uniform with blond shoulder length hair go to talk to a woman in a green coat with a bag, mousey brown hair and glasses who looked like management I saw the blond woman ask her something well the attitude of the woman in the green coat was disgusting she well snapped at the blond woman and walked away from her which was very rude if that's the way management treat staff then I feel sorry for anyone working there

18, Pages Hill,
Muswell Hill,
London
N10 1QA
e-mail: robin.[protected]@talk21.com
Tel: [protected]
Complaints Department,
EH Booths
The Old Station,
Victoria St,
Windermere
LA23 1QA
22 August 2019
Dear Sir,
PARKING PENALTY CHARGE 304120/612329
We have recently holidayed in Windermere.
I was outraged to find, on my return to London, a parking fine for £100 related to a stay in the car park at Booths Windermere on 6/8/2019 of 2 hours 51 minutes.
I have settled this fine with BPA today with a payment of £50.
During our time at Windermere we made purchases from Booths totalling £622 itemised below.

I have been shopping at Booths for more than 50 years.

On the date in question (6 August 2019) we were shopping in Booths, Windermere, as can be clearly seen from the payments made above (which were cleared on the following day).

Following our shopping we decided to stay in the cafe chatting with elderly and infirm relatives who could not meet us anywhere else.

I am not a regular and therefore did not understand that I needed to make special arrangements to stay beyond two hours in the car park, even though I was in Booths throughout the time in question.

I find the levying of a parking fine to penalised me for spending more than 2 hours in Booths totally unacceptable. I cannot believe that it is your intention to deter people from spending longer times at Booths under such special circumstances.

I understand that the parking fine has been levied by a separate company and is not directly the responsibility of Booths but, I am sure you will agree, that in this situation a mistake has been made at the cost of considerable goodwill to regular and loyal patrons.

I do hope that you can deal with this matter appropriately.

Yours sincerely

Dr Robin Howard
29-Jul-19 Purchase E H BOOTH AND CO WINDERMERE 223
29-Jul-19 Purchase 'E H BOOTH AND CO WINDERMERE 104.9
01-Aug-19 Purchase 'E H BOOTH AND CO KESWICK 128.97
05-Aug-19 Purchase 'E H BOOTH AND CO WINDERMERE 99.19
07-Aug-19 Purchase 'E H BOOTH AND CO WINDERMERE 58.19
07-Aug-19 Purchase 'E H BOOTH AND CO WINDERMERE 7.75
Total 622

Visited booths Monday day 5th of of August 2019, normal on checkout so I went to self service work a tall blonde woman with a foreign accent sounded Polish, wanted to assist me me at self-service she put the items through then put them in a bag, when I got home one of the items was damaged it was alright when I picked it from the Isles. You need a floor manager as most of your stuff play games with customers, reacting games, they make customers