Boost Mobile
reviews and complaints

She was very disrespectful with my mother when she called about why my phone bill was due 4 days after I had gotten it. She hung up on my mother and everything, now when I called she did the same with me & getting VERY smart . She did not answer my question right and when asked about it she got smart saying u don't have to pay the bill at all with a smart mouth. When went into store she constantly rolled her eyes and continued to get smart .

On January 19, 2018 My son and I went online to purchase a phone from Boost Mobile, the price that was advertised was $99.00 but when we went to check out the online cart would not let us checkout so we contacted the company to find out what was wrong and we were told that the price was incorrect and the sale ended on January 18, 2018. So we ended up paying $149.99 for the Pre-Owned Samsung Galaxy S6. then on January 22, 2018 we purchased the phone but a few days later and until now the phone is still being advertised for $99.00.

The company is advertising one price but charging an additional $50.00 and saying that they are not responsible for false advertising but the phone is still being offered for $99.99 til this day February 26, 2018.

Purchased a phone in august of 2017 from the boost store, also signed up for the pay as you go $50 unlimited plan. I was assured there was no contracts and no commitments. So february 12th went to tmobil to switch plan. I called boost a d got my account number (after a battle). Tmobile ported my number and set up my account. When they tried to install the new sim card they received a. Error that the phone was locked. I called boost to have them unlock the phone (battle #2). I was put on hold and then had a bunch of numbers called out and call hung up, I assumed they unlocked the phone. Tmobile again tries the sim, a d same msg. I called boost again and was assured my phone was not locked. Again tmobile tries the sim and it did not work. After being at tmobile for over 3 hours we decided that it may take a few hours for the unlock to happen. February 13th, tries phone and still locked. Went to tmobile again tries phone did not work, associate called apple to see if maybe a phone issue? Apple suggested backing up phone
But did not work, called boost again and was told hold not help me, rep at tmobile told he could not do anything else until phone was unlocked. Went home and called boost again, was told and I quote, your phone is not locked. Still cluld not get the phone to accept the tmobile sim card so once again I called boost, after having a 5 minute conversation. I was put on hold and passed off to another boost rep, when I was then told the phone was locked, a x I would have to have an account with boost for 12 months before they would unlock my phone. I asked how they could do this and was told read the policy on the website! So there is no commitment, there is no contract, I own the phone, but I need to read the website to see policy? Wrong!
1. Why wasn't I told about the 12 month issue the first time I called (or the 2nd or 3rd)?
2. Paid for phone, no contract, no commitment how can they lock my phone?
3. I was paid up till 2/16/18 a d they cut me off monday so they owe me a refund!
4. I have been without a phone since monday due to this issue when though I have been paying for service through tmobile, so boost should refund this also.
The bottom line is I want my phone u locked and boost has no right to hold. Me hostage!

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On 2/14/18 I went to my local Boost Mobile store to switch from sprint to boost the young lady in the store switched my number prior to telling me there was an $80.00 transfer fee. When I told her I did not have that right now she basically said too bad we have your # now and will not release it until you pay us $80.00 this is a basic form of extortion. I want my # switched back to sprint had I been told all the details up front I would have never allowed my number to be transferred. My Name is Erica Muns my Cell # is [protected]. I hope you can resolve this issue since my # is being held hostage by Boost you can call my fathers # [protected].

Before i purchased this phone i specifically asked if i could return it if i get my iphne fixed. She stated as long as it is only 3 days after purchase date, no damages, all packaing, and sim card. Everything was also posted on a sign. I was denied a return eventhough i didnt use the phone and took it back the next day. Also my phone is traced by gov

I represent a Bank that had a customers cards taken over and a purchase made through the internet on 2/5/2018. For almost $1, 000. Customer No service states Boost Mobile does not have a FRAUD department and there was nothing she could do for me. Wouldn't you think, they would want to recover a phone that was purchased fraudulently?
I am filing a dispute for my client for a full refund.

Yes i called the boost store at about 7:45pm in Foley Alabama at the number [protected] to find out information about switching my phone service toboost, when the woman answered all she said was boost mobile how may I help you and she already from that point sounded rude but anyways she never said her name so I politely asked who I was speaking with and she got very rude with me and told me have a good night and hung up in my face and I'm very confused on why that happened I would really appreciate it if someone could please give me a call my name is Amanda my number is [protected]! Thank you!

I live here in Amarillo Tx, today I went to La Chiquita a mexican market where they have a boost mobile company inside I went closer to the lady because of course i knew she was the manager of the boost mobiles here in Amarillo, i ask her if she could give me an application she told me no we dont give out applications when i need someone ill look for them and hire them im the one that hires people so i even beg her for an Opportunity she told me No because Im pregnant and she said that she was Not willing to give me vacations in 4 or 5 months honestly thats discrimination so only because im pregnant... I dont deserve to have a Job? It was the first and last time that i put a feet in that place that lady was just rude... I dont understand how can she be a manager acting like she did.

A man employee from Marion sc boost Mobile cursed me and hung when I called politely to ask a question. And no my question wasn't answered but his customer service is terrible. I'm a veteran of the air force who has taken classes on costumer service and I could never hang up on someone or curse them out. Someone should explain to him how a Job works.

I want my money back, I just bought this phone and phone plan and I'm out of GB I been having this phone now 2 full days, I'm on a family plan and both the phone are out of GB I wanted to know if I have a warrant on my plan because I really want to return this phone and plan back to boost mobile and not happy about this, I thinking bout leaving this phone company. I'm very disappointed at boost mobile... I should stay with the service i had before...i need answer asap please... I should never made this decision

On january 24, me and my son contacted boost because we learned from sprint that boost had locked the phone, we called and talked to a customer service agent who told us that they put in the order for the phone to be unlocked (which is an iphone 7 plus). The customer service agent said the phone should be unlocked on friday january 26. We called boost today, january 26, and talked to another agent, who said that the phone should be unlocked tonight by 9:00pm or 9:30pm. The phone was still locked. So we just called again, this third agent gave us the run around saying boost has a policy about their locked phones, saying you have to be a customer with boost for at least before they unlocked phone. That doesn't make any damn sense, I bought the phone out right and have sole ownership of the phone. If I buy something at full market or discounted price. That is my property! So the third customer service agent was telling us she would talk to the escalation team, and the escalation team told her to tell us what she said. She hung up on us and now we have to call tomorrow morning and getting this [censor] resolved. That is total [censor]! They didn't do their job, and boost is a total scam. I'm consulting with my lawyer to see what legal actions I can take against the company.

Bought family plan. Took weeks to port numbers. Then refused to activate family plan until all lines had their own service plans. Then refused to add any lines to family plan. No access to customer service on 611. 42 calls to corporate and 6 visits to store locations. Stores claim not to have access to accounts and call centers claim all account corrections must be made in person. Left after one month having paid for 6 months. Then Boost refused to unlock phones to use and refused to accept returns after the 30 days.

This is the worst phone prepaid company ever, and when you call customer service you always get these no talking people who have attitudes.i asked if i can upgrade my plan because y'all have the slowest data ever and she told me i have to pay the whole $50 instead of just paying the remaining of how ever much is Already in my account. I hate this service with a passion and I will be going back to Metro PCs y'all are rude and very unprofessional

I have been with boost mobile for years and it seem to never fell I always have a problem and I call to have it resolved and the people give attitude. I'm asking that someone contact me about this matter or I will hire a lawyer to contact you. I have every thing that came with my phone when I bought it and it states no where that I have to use a current amount of GBP. I feel like boost is falsely giving information to get people to service with them. There is no way I would not recommend anyone to deal with this service.

Problem that am going through with my phone right now not only is exact same issue as described in the post before this, but they are also the same ones responsible in hacking ad fraudulizing of my account and then on top of that go the extra mile as to mock me in the process! difference is i've been with boost for 4 years not 4 ! how many other people have they done this to is beyond me and unbrlievable that company allows this to bypass right under the table directly in front of thier faces...

I purchased a phone with no identification in no written agreement, the first month my phone was turned off 2 days before the bill due so I ask can they give me my account number so I can switch. They gave it to me I went to switch carriers in they locked my phone that is paid for saying I have to be with there company for 12 months. I will be taking this to court because I signed nothing nor was I told anything about that policy .

On July 7, 2017 my friend purchased an iPhone 7 from Boost Mobile and chose the $50.00 monthly unlimited plan. Today is December 12, 2017 and she purchased another phone from a different carrier. She offered me her iPhone 7 and I too am on a different carrier. She asked Boost to unlock the phone and they refused citing the CTIA's unlocking policy which does state that the phone must be active for 12 months prior to becoming eligible for unlocking. Now, of course,
this policy was never disclosed either verbally or in print and was buried in their terms and conditions, but caveat emptor so I offered to pre pay the remaining 9 months of $450.00. Nope, we can't do that. You must keep the phone for the entire 12 months. I then asked if they were allowed to accept pre payments. Oh yes, absolutely you may pre pay. Ok, so here is my credit card, bill me for 9 months and unlock the phone. No, I can't do that and he again cited me the CTIA policy on unlocking. I then asked to speak to a supervisor. No, there is no one around. Imagine that! Boost Mobile is literally holding the phone hostage for reasons unknown other than to perhaps exercise some perceived power by weak minds attempting to be powerful. This truly seems to be scurrilous and corrupt behavior by Boost Mobile and anyone thinking of doing business with them should definitely pursue other options.
DO NOT EVER DO BUSINESS WITH THIS COMPANY!

I've set up a family plan the 11th of November with three lines. Within the first two days I've realize that not only is the service horrible that you can barely hear with full service bars and WiFi on and still loose service, you can't use the phone and use the Internet at the same time. Now here it comes time to pay the bill, and I do but they only keep one of my three lines active. I call costumer services and the extremely rude repsentative (Javier) tells me that not only is family plan not active, that I have to pay EXTRA for the two other lines so they can be turned back on. He gave no explanation to why they were deactivated, he told me "just pay the money, I really don't see the problem. " I am completely dissatisfied with this company and all aspects of it.

I got a phone from my grandson who used Boost mobiles service, so when I got the phone from him I went to my local Walmart and bought a $60 unlimited talk, text and data card for a month of service. The man working in the electronics Dept. Of Walmart activated the service for me and set up my account for me while I was in the store, it took him right at an hour of being on the phone with your represenitives to complete the set up, but the data was not working when I left the store, the employee stated that I might have to be outside the building for the data to work. Once our I tried several times to get the data to work and at different locations without success. I called your service line to get help several times throughout the month to get help and no one ever seemed to be able to get it working, I'd be in the phone for up to 35- 40 minutes at a time, and it was never fixed. I raise two small grandchildren and can not be on the phone for extended times. I tried, my grandson tried, several people tried to get my data activated without success, each representative always told us to try different things and always ended up saying well it must be the phone. Well in my opinion it's not the phone, the calling works, the texting works. Everything including the WiFi works. I was told I could not get a refund or exchange the card for any reason, which to me is unexceptable. I raise two small grandchildren as I said on $900 a month, so for me to totally waste $60 on a phone card is not okay in any way. I already had a government phone with unlimited talk and text that was free of charge every month that I was using when I decided to get this phone from my grandson, which uses your "Boost Mobile" service, so I paid nothing for my phone each month. The only reason I got this phone and decided to invest the $50 to $60 a month was strictly and fully for the use of the data and that was it. I figured paying that amount each month would be worth it so my grandchildren could play games on the phone or use the internet for research for school work and it would be very useful for me to also have access to the internet through out the month, therefore worth the money each month. Well today is the last day of my months service and I have not been able to access one minute or one second of my data that I paid for. Your represenitives were very uncaring when it came to me explaining my problem and would insist that it was the phone, I don't think so as I said the talk and text worked and my grandson was able to use the data the previous month( s) just fine. I believe something was wrong with the card or card number, Im not sure exactly what, I do not claim to know anything about electronics which is why I kept calling your help line asking for help.your people became impatient and not very friendly at times when nothing seemed to work to fix the data and get it to activate. Im sorry to say, since I was really looking forward to having internet access on a daily basis that I will not be buying another Boost Mobile card, ever, since I never was able to even use a minute or a second of my data that I paid for. Thanks anyway for the hope . If you have any follow up questions you can reach me on my landline, as I no longer will have a cell phone tonight after my service with Boost mobile contract expires with out use. Cynthia Johnson [protected] this is my landline phone number. Signed a very unhappy customer.