Boost Mobile
reviews and complaints

On July 1, 2022 my Boost mobile phone was accidently lost in in 20 feet of water in a lake by the Canada border. I had the same phone # [protected] since April 2014 when the service was Virgin and later became Boost. I called customer service to try to get another phone and India told me I need to give them my account number and pin. Neither of which I ever used because I had "automatic" payment since 2014. Then they said I have to go to Boost store - which there isn't any in the state of Minnesota. One India guy said to go to Waco Texas store. REALLY? On July 2 I got the right "pin" and on July 3 I now was talking to Manila Philippines. Again I was NOT helped and I said I wanted a "port out pin". I was tired of trying to work with Boost and wanted to switch carriers. The 3rd female I talked to said she knew what to do and ended my service and said my "pin" is also my "port out". BUT IT WAS NOT. When I called Consumers Cellular they said the account had to be active. Opposite of what the 3rd female said. I called back and told the account was closed and could not get my number back. So I wasted 3 days and lost my number, lied to, and got the WORSE customer service in history. I will let the entire world know how bad Boost is. People are already sharing their bad experiences with me. ALL I WANT IS MY NUMBER [protected] BACK. If not I will continue to "bad review" Boost for their bad service.

I bought a Celero 5g phone on the 27th of June. I tried making a call and they couldn't hear me at all. I tried to get the store to change my service to ATT. The phone is locked so I am using T Mobile towers. The store told me T Mobile didn't work very well with my phone. I tried to return the phone but the store wouldn't accept returns. To get reliable service I would have to buy another phone that's compatible with ATT. I just paid 180 dollars for this phone. I feel like the store should have sold me a phone that uses ATT. I have to be able to talk to the VA hospital. I feel like I got ripped off.

I had Virgin unlimited data, text, calls. $35/month prepaid. Then, Boost bought them. Have been paying the bill with auto-pay for over a year. And this past weekend lost connection and they are saying I reached the 10GB data cap. My usage has not changed and I was not informed or agreed to any change in contract. They are unlawfully trying to get rid of old plans in this manner. They made me change the SIM card under the pretext of putting me on the 5G, which is not true. I need help getting my plan back as it was.

I got on the national verifier for government assist went to boost mobile store. Bought a new phone bought the service plan paid for activation. Exactly 2 weeks later they turned off my service wanting another $50. I just spent almost $500 on a phone and didn't have a phone so I paid another $50 online. And I paid for everything I guess they just threw my national verifier number in the garbage so I don't get government assist.. I have no payment history I have no transaction history I asked them if I can get a hard copy and they say I need a lawyer or a subpoena before I can see how much I paid them that should tell you something right there they are thieves.. And as they continue I can't figure it out I mean is that all that legal nowadays?.. And there's no sense in getting hold of customer service cuz they will ruin your whole day and get absolutely nothing done and I think they do it on purpose it's not that they don't know anything but they do it on purpose they can't give you a copy of nothing they can't answer no question whatsoever and i'll probably be late on my house payment this month because I have to have a new service I have to I can't spend my life paying and trying to get my phone to work.. Please help I am on disability and they continue robbing me they don't care.

I live in the country. I have had this service since virgin mobile switched. It has been nothing but problems. I bought a new phone 1 month ago. I have now went 4 weeks with no phone service in my area. At first they said they were updating the towers. Then they said it was just my phone. I called back the 5th time with five other people in my area with no phone service. I would like to know why I have to pay a phone bill for 12 months for a phone not working in order to get it unlocked. My lack of service is boostmobiles fault and they are not taking any accountability. The last time I called they added $10 dollars to my account for me now having service for 3 weeks. I don't want money I want a phone that works. If something were to happen to me at home I would have no way to call out for help. I have now been hung up on twice just today.

OMG

I went to Boost store .my phone was not charging. I asked them if I was eligible for a boost up ! T he young lady said yes .I proceeded to look at their phones .Basically all they had was Samsung btw it' a decent phone for what it I wanted to spend. A man came out of the backroom he proceeded to tell me about the phones, I misunderstood him on the price and said No I just want to spend around 100.00 . I asked him twice the price, I thought he said 118.00 He then asked me for my phone number . I told her , then proceeded to look at a flip phone for my grandson , who is 5 . Next thing spoke to him again and he said that since I wasn't buying the phone for 180.00 that I had to pay 60.00 for my phone number back ! I said what ? I just got scammed ? no phone smh and you took my phone number too? ! Then to my disgust he said 'welcome to America the home of foreigners ... get used to it " I ended up paying 100. for a flip phone that you can buy for 50.00 anywhere . I cant believe it , a man my own son's age would be so contemptuous to a customer .I never had a problem with boost and until now they were such a great company ... I know you can't buy a quality phone for a 100. however it was just a temp phone . And on top of it I was so shaken up . he processed my bank card and pushed ok (green) button on credit card machine . What happened ? Why do I feel so bad .Was I robbed ? Is that discrimination ? or is it ok today in America ...idk I'm still processing it all .

The contempt with which Boost Mobile treats its customers extends far beyond just its customer service...Their business practices border on being predatory...

After 12 years as a satisfied customer with Virgin Mobile they sold out and transferred their clients to Boost Mobile - 2 years with Boost now, reasonably satisfied, good cell service, no prior issues - On 2/7/22 I bought a new phone from Boost Mobile, paid in full. - Unbeknownst to me, on 2/8/22, the very next day, someone contacted Boost and scheduled my account to be closed and deactivated on 2/28/22. No one from Boost ever contacted me to verify. I received my new phone, shut off my old phone which I had also bought from Boost, inserted the SIM card into my new phone and it worked fine. On 2/20/22, my monthly Boost payment due date, Boost deducted a full 30 day payment from my checking account as I was signed up to Auto-Pay. I thought nothing of it, unaware my account had been scheduled for deactivation on 2/28/22... However, Boost should have certainly been aware of that fact so why did it take a full 30 day payment out of my checking account if there were only 8 days left on my active Boost account - On 3/1/22. My service ceased. I managed to contact Boost where I learned for the first time, someone had closed my account. Just that simply. I was informed there was no reactivating the account, I would have to open a new account. My phone number of 14 years was unrecoverable and the monies I had in my Boost account were forfeited. Literally dozens and dozens of calls, texts and DM's later to Boost, and my service, though still paid in full until 3/20/22, remains cut off. My brand new phone which I purchased from Boost is rendered useless as they refuse to unlock it so I can obtain service with another provider. While I relentlessly pursue this taxing and trying issue in search of a satisfactory resolution from Boost Mobile, I believe it only fair that it should be brought to the attention of anyone and everyone considering doing business with them.

I purchased a brand-new Samsung Galaxy S21 FE 5G smart phone on boostmobile.com on January 13, 2022. It arrived a few days later. Since then, I have tried multiple times to activate the phone using a literal stack of Boost mobile SIM cards (yes, they are ALL "Expanded Network" SIM cards.) No success. "Something went wrong. Please try again later." I have taken the phone TWICE to the nearest Boost Mobile store (over an hour away.) THEY have tried to activate the phone with MULTIPLE brand-new SIM cards. No success. I have contacted Boost Mobile Care Services MULTIPLE times. Every time, they try to activate the phone AGAIN, and every time, they say, "We need to escalate this case." No case number. No nothing. Another week goes by. The "escalated" case goes NOWHERE. For several weeks now, I have demanded that Boost either replace the phone, or refund my money. They do NOTHING except to pretend to "escalate" the case AGAIN, and AGAIN, nothing actually happens. No case number. No ticket number. No action at all. Nothing. Just the same routine EVERY TIME. "I'm so sorry Sir..,let me try to activate...there is a problem...I will have to escalate the case..." Every time. No action at all. It's been two months. I am filing a complaint with the FCC as well. Boost mobile sold me a NEW phone that THEY can't activate, can't unlock, and REFUSE to replace or refund. I am completely baffled.

I was elegable for the boost up program...I wanted the Galaxy s51 phone...but it was not listed under available phones...I chose another phone which as listed at $599.99...it said the phone could be bought at $27 for 18 months...which I agreed to...instead they took $595 out of my bank account instead of the $27...I called to try and get the money refunded to my bank account and to cancel if they were going to take that much money...they informed me that the $595 I paid was a down payment...why would I have to pay $595 as a downpayment if the price was $599 that would leave me owing $4...instead they want to charge me the $595 plus $27 payments for 18 months that is almost a $1000 on a phone I dang near paid off with the $595 I already paid...which was all my bill money for the month...I am on social security and can not afforf the $595 they took from me...they told me I could not cancel the phone either...why not all other businesses allow you to cancel something and get your money back...tottally annoyed and frustrated.

My husband and I are senior citizens. We are also disabled. On Feb. 20, 2022 my daughter bought us cell phones and boost service. Today I contacted boost via twitter because I saw online service was able for $8.33/ month. I attempted to ask about this but rep wouldn't answer via twitter. I would like to have this offer.

On February 02, 2022

I visited a Boost Mobile Store to open an account for my sister.

Purchased a IPhone SE for the total amount of the device; $412.00.

Paid for the device full price and also paid for the activation fee..

No problem there right..

What is the problem is the same Boost Mobile store made a Unauthorized transaction with my Debt card of the total amount of $327.00 after I had left the store.

On top of the fact that the employee working activated this account and used a email address, address and date of birth that has no relation to mine.

I purchased a new phone in January 2022 the district manager was in the store at that time the employee was so helpful i purchased the insurance they stated if anything happen if was 100% covered week later the phone was broken i went back they said come back a week later I went back a week later only to be told i had to pay a few for the damage i was told it would come the next day I wait 2 days no phone I went back to the store they said it was on back order damarius stated she had 1 in the back she could give me so I bought the case I called back she said they gave me a coupon but I can't use it and she don't know when it will be available i went back to the store for the 5th time only to be told they sold the phone they promised me so I had to purchase another phone and case at this point I'm out of $86.00 with insurance so I don't know why I purchased the insurance i went back today to return the case for the phone I couldn't use damarius stated its past 5 days you can't get your money back I stated if you hadn't sold the phone I could have used the case I'm done with these lying associate that don't care about customers then they kept speaking spanish

On January 25th I bought a phone from the Boost Mobile online store, a Samsung A32. Once I activated it the phone worked fine, however after activating the phone I tried to connect an HDMI cable to the phone and watch NETFLIX on my TV. It didn't work. I ordered another adapter and again the phone did not connect. I tried the adapters on my wife's phone (same model) and it worked. When I contacted Boost, first they hung up on me. I recontacted them and they told me I couldn't get a replacement because it was 7 days past the purchase date. This is the second phone I have purchased from Boost that has been damaged and the second time they would not correct the problem. I have been with Boost for a long time and their customer service over the past 3 years has been awful. NEVER NEVER buy a phone from them online.

They will not help you. As soon as I can I will be leaving this company. I will never recommend them to anyone.

EMail: [protected]@prodigy.net

Phone number [protected]. I lost my phone in a snowstorm. I bought a new one. The phone had all my passwords and PINs.

Trying to activate my new phone, I was asked for payment dates and amounts. I could not provide as they were automatic and recorded in aforementioned phone. (I did tell them that my last payment was $10.00 for extended data).

When calling on 02/01/22, I was told this was not sufficient information. Unbeknownst to me, they locked me out for 48 hours. Trying again on 02/02, I was initially told that I was verified then told not. I was told to go to a Boost Mobile store. After contacting a store, they told me the couldn't help and to go where I bought it - online.

I was told by a supervisor named Nel that I would get a call back and have not received it.

I am caught in a loop of not being able to prove who I am because the proof is in a lost phone.

What do you suggest?

Boost mobile refused to unlock my SIM card it’s been over two years I have had my iPhone after 12 months they still refused to unlock it and keeps shutting my phone off on the 26 th instead of giving me my full monnth I’m paying for please help

In November 2021, I chatted with a customer service rep about purchasing a replacement phone and wanted to be sure it would be compatible. I wasn't going to purchase through another vendor until Boost assured me it would be compatible, so I went through with the transaction. Since then, I found out my phone is with the 3G Network that will shut down in a few short months. I just spent close to an hour talking to a rep about this who did everything he could to help me out. I do not expect Boost to refund me a phone I did not purchase from them, but since their "inexperienced" rep did not disclose to me the important information I needed to make a decision, I feel Boost is somewhat responsible to help out with a credit of some sort. The very kind rep on the phone had me on hold to check this out, and came back and said they were only willing to give me a 15.00 credit. Whoopee. He even told me he was upset about their decision to not stand behind poor information and the very little credit amount they had to offer me. Here I am with a 130.00 phone that I can only use for a few months. If I had known about this Network shutting down, I would have put my money on a 5G Network phone instead. Again, I do not expect Boost to refund me the cost of the phone that I did not purchase from them, but I really think they owe me a better credit, since THEIR rep was responsible to give me full details. I expect professionals when I call... if reps are not professional, then why bother having them answer calls!? This was the first rep of course and not the one I spoke to over the phone today who did his best to help. Thanks for him, but BOO to the one who did not help me make a good decision.

I bought a new phone at Boost in Oct 2021. On Nov 26 I discovered I was double billed for Oct. I called customer service but service rep couldn't see both charges. I called again on Nov 29 and asked for a supervisor did not get to supervisor and no resolution so I filed a fraud claim with my credit card on Nov on the 29th. On Nov 28th I was double billed again. I called customer service on Dec 27th and again asked for a supervisor but did not talk to one. According to Kevin he could see the double charge but he said it would be applied to the next month's bill. But this isn't true because they had locked my phone on Dec 27th until I paid Dec bill. I asked him to refund to my credit card but he said he couldn't. I again filed a fraud claim with my credit card on Dec 27th which posted on the 28th. On Dec 30th my account was suspended. Again I called customer service and demanded to speak to a supervisor. Robert (the supervisor of the day) said I was not doubled billed and said my credit card statement were not correct and if I didn't pay Dec bill my account would stay suspended. So I had no choice but to pay a second Dec payment (that I didn't owe) in order to use my phone. I couldn't even switch providers because the phone was locked. I can only see my current payment on transaction history.

I was online on 12/6/2021 trying to complete a boost up for an I phone 13 pro 256gb. My address was not accepted on the website kept giving me an error message. I was prompt to call in and speak to a representative. I was on the call with a rep for an hour and nothing was getting resolved. So I asked to speak to a manager. I was told that I was speaking to a manager I informed him that I am getting an error message when I enter my address he try to find out why I was having this issue with the tech department he said he was talking to at the time I'm on the call with the manager at this point 45min plus the hour with the other rep it's now going to 2 hours of being on the phone and nothing being resolved. The manager stated he can take the information over the phone. I informed in that the only phone that was available on the website was the I phone pro 256GB granite color i told him that i wanted that one. He told me that he can process the order I kept informing him that its the correct phone right he assure me that it was the right phone. I then paid $483.42. I looked online on 12/7 to see when I should get the phone. I called and told them that it was the wrong phone and not to process the order they said they couldn't stop the process so they shipped it on 12/9 and I reject it UPS and they sent it back to the sender boost mobile received it on 12/10 in Plainfield Indiana. I called and told them that I do not want to proceed anymore with the boost-up and I will go and buy the phone at the boost store which I did on 12/17 I paid $1200 for the iPhone 13 pro. I asked them about my refund they told me 7 to 14 bus days I said fine. I also informed them my phone bill is coming due on 12/28 and it still showing a boost up on my account of $83 I told them I don't have the boost up my bill should be $60 I was told not to worry on multiple calls I made on 12/10, 12/13, 12/15, 12/16, 12/17, 12/20, 12/23, 12/26, 12/17, 12/28 on 12/28 I was talking to a supervisor and he told me to pay there $60 and I wouldn't have a problem in my service being interrupted he actually stayed on the phone with me while I paid my bill online and assure me I wouldn't have a problem the next day. I wake up on 12/29 my service was interrupted. I called on 12/29 at 7 pm CST to talk to a manager and I was told no and I called back at 8 am spoke to a manager he was rude and told me to pay the installment pmt when I clearly don't have a boost up so now I lied to all the times I called and my service is off. boost mobile has their boost up the phone back as of 12/10 boost mobile have my boost up the money I paid $483 and boost mobile has my $60 pmt i made so I wouldn't get disconnected and they tell me its nothing can be done but to pay the additional $23 for the installment plan that I don't have. my name is Raphael ruffin ph# [protected] email address shaun.[protected]@gmail.com. If my issue is not resolved soon I'm going to take legal actions.

Boost Mobile sent an email to me stating that my older phone would not work on their new 5G network beginning January 2022 and gave my the option of ordering a discounted new phone. I did so and confirmed that my price plan would not change. Upon activation I confirmed again that my price plan of $70 dollars a month ( I am a long time subscriber to Boost on monthly auto payments ) . However upon activation BOOST changed my price plan to $75 dollars a month from $70 dollars a month with no explanation. Boost Customer Service via "Chat" even confirmed that my price plan should still be $70 dollars a month and said an enhanced agent would review the issue and contact me. To this date I have not heard from BOOST/DISH network ( Dec 28, 2021. Also my phone does not work with all the features that my plan says I have like mobile data while roaming. I keep getting a message from T-Mobile that I don't have a data plan on my T-Mobile account? I do not even have a T-Mobile account. I want my rate plan to be what was agreed upon ($70 a month for two lines) and I want my plan features to work and I want T-Mobile off and out of controlling my features and plan and price?

Service is even more unreliable than ever! Had zero issues before being forced to install the garbage 5g sim card. Now I get 1-2 service bars everywhere. I can basically only use my phone at home with my wifi. Boost has always been the bottom of the trash can when it came to service but the cheap cost made up for it, until now. I don't understand how they are even still there in business. I certainly will be changing providers. Boost mobile can stick their 5g sim card up their money hungry butts!