Boost Mobile
reviews and complaints

Elltel Wireless, LLC, operating as Boost Mobile, presents a mixed bag of customer experiences. While some customers praise the affordability and customer service, others express frustration with dropped calls, unreliable internet, and billing issues. The company's flexibility with plans and network coverage are highlighted positively, but concerns about service quality and technical support persist. Potential customers should weigh these factors carefully before committing to Boost Mobile.

I have consistently been a Boost customer for over 10 years now, I took the first phone with me to Iraq back when they had the government approved push to talk $40 phone. Didn't get to use much but that phone went through it all. Never an issue! Fast forward to now, I have the LG Stylus and only pay 30 dollars a month for unlimited text, calls internet, downloads and anything else I can find. With Sprint taking over I have seen no changes yet and I am hoping this doesn't turn into anything, maybe Sprint can learn how to keep customers from the Boost people.

I recently was "FORCED" to get a new phone - which I am not happy about. That said, I went to the store at 35th Ave & Greenway Rd., Phx, AZ.

I have to tell you ALL that I was taken care of by the most KIND, PLEASANT HELPFUL young lady "Vicky" and she took care of everything, with kindness and patience. She should be running the freakin company. I could go on and on - but she was so very kind - words cannot express how impressed I was with this young girl. Took care of my contacts, photos, etc. and would not let me leave until EVERYTHING was absolutely correct. If you are looking for a Boost Mobile Store to go to - This is the one - and it is only because of Vicky!

I have been a customer of boost Mobile when it was Ntelos. I have always had really good customer service. I want to recognize a employee of boost Mobile at 969 Dunbar Village Plaza in Dunbar West Virginia. The employee's name is Joshua Davis. Boost has a program where you can get a discounted rate on your phone bill. I had went and spoke to another employee who had supposedly signed me up for that but did not do it correctly. When I went back to see what had happened Joshua Davis helped me and he was awesome. He stayed on top of the problem until it was solved he made several different phone calls to different places to get me help after about an hour he finally got everything corrected. I had to go back once again because I myself had pushed a wrong button on my phone and it was not working so when I went back Joshua was there once again he stayed right on top of it and fixed it. He is truly awesome he is now my main boost Customer Service go to person

Don't even drive within a mile of boost mobile I'm 58 years old and love never even written a review. If the phone works it so so, if your phone it's self is defective forget it. They have by far the worst customer service that lve ever seen and I've had bad service from others but they are beyond bad. I'm pretty sure they do it by design lm not going to tell you.my experience only to say it was new out if the box, 3 days old, and they still would give me a new one cuz l tried 5 different phone numbers and the all said no they told me to call the manufacturer It only costs $300.00 it wasn't a 1000 dollar I phone I guess l could under stand that. If you buy a brand new $50.000 car even they will give you a 30 day warranty and give you a new one no questions asks. Don't go to any one connected with this company. T mobile or any one l hope the executives read these reviews cuz if they don't the won't be in business much longer. And it they are reading them they can all eat a bag of $#*!s. Have a nice day

Boost said their new 5G network with t-mobile will not work on my samsung s10e and for some reason they are not able to unlock it. 14 months later I requested my current to be unlocked from march 9 2023 to now April 8 2023. Each rep would have a different story. It got excalated to their matter specialist depth 4 times. Each time wait 48 to 72 hrs with no progress. The other 4 times never happened (never got excalated). One day one would say, oh your phone is totally unlocked on our end. The next day, oh its still locked and we're really really really sorry. The last one said call samsung and have them unlock it. I called and samsung can't unlock it because it's locked to boost network. Samsung says boost dont want to unlock it because they will lose customers so they lie to their customers. I don't recommend boostmobile to anyone for dishonesty and lies and also scamming their customers. Everyone need to take their business money to any other carrier other than boostmobile. This my last month with this dishonest rip off company.

For those out there like me, I delayed the purchase of a cellphone for as long as I could. I wanted to keep out of an expensive contract, hefty monthly bills, and have plenty of calling options. When I first saw a commercial for Boostmobile, I was skeptical. So I waited (and waited)to see if the company would go under. It didn't. So, I searched for the right phone. I had to have unlimited everything: calls, text, media mail and data but not at an insane price. Being able to eat too is necessary. That's where Boost comes in. No contract phones AND unlimited plans with SHRINKAGE. So my once monthly bill of fifty dollars will be shrunk to thirty-five in five dollar increments. I have already hit some of those shrinkage milestones, and I have yet to have even ONE dropped call. Coverage across the US is vast, which I need because I travel frequently. And since I waited, my phone, which was listed as an eighty dollar phone, only costed me forty! I love Boost mobile and would recommend them to anyone in need of a new, no b. S., less-costly cell provider.

I signed up for boost mobile service reluctantly, intending to get mint mobile. However, I urgently needed a sim card and the only one available at best buy was for boost mobile. I have been very pleasantly surprised with their service. It is surprisingly fast for an MVNO, with speeds reaching over 600mbps, and has been quite reliable. During the 3 months I have been using their service, I have had only two minor connection issues, both of which resolved themselves within 2 hours. Additionally, their customer support (through the live chat on the website) has been great. When I found out I am going to have to switch to t-mobile because of travel (boost mobile does not offer international roaming except to mexico), they refunded my advance payment for the next 3 months once I was able to get a live agent. Additionally, when I needed my port pin and account number to port my number, I was able to get those in less than 15 minutes, even though it was a Sunday.
All in all, I have been surprisingly impressed with boost mobile. Additionally, since their cell plans are very affordable (I was paying 30 dollars a month for unlimited with 12gb of hotspot) I would highly recommend their service.

Rule #1: DO BE NICE TO THE CSR! I've been with Boost for a loooooong time. Other providers started offering twice as much data for less money. I called Boost the first time and followed all the prompts to FINALLY get to a CSR and the gal put me on mute then sent me to CLAIMS when I was calling to adjust my plan. That was unskilled professionalism. I hung up and dialed back, pressing the heck outta "0" and I got an AAWESOME CSR named Lorenzo, who actually cared about my call! He reviewed my account (which was past due by one day, and service was already restricted), told me that he saw how long I had been with Boost Mobile and asked me to wait for him to check some options. I got that far with the first CSR, so I was hopeful but not expectant. Lorenzo came back with a deal better than I contacted them for and I WILL remain a Boost Mobile customer.

Remember- always be nice to your CSR- they're just a person trying to pay their rent, too. And always be hopeful. Each person's account is unique and there are different options for each caller. I used to be an inbound CSR for nearly every American (and many Canadian) businesses. It did give me the "warm fuzzies" to say goodbye to someone I'd helped and related to- we are all people. :)

I been a customer 20 years plus. The customer service and loyalty appreciation can't be beat. Upgrades every 4 months are unbeatable. Boost mobile is great and its because of the agents of the company well representing and make boost overall easily on a level on its own. The representative helping me at 7 pm even though she was already supposed to be off helped me get what I needed and was patient even though I had to call the bank even using her personal number for a way to let me be capable of verifying my card to make the purchase. If it wasn't for her professionalism and ability to cater to someone who needed help but was too late and she made sure she went above and beyond to remind me that boost never fails and customers are always leaving and deep down know they will return because such great service is just routine compared to any other phone company
I left my old phone because I was in a rush so I will return to get it tomorrow and I hope the representative helping me is there so I can thank her for proving I'm never wrong thinking that I'll be with boost for life. I was at 1627 mermaid at 7pm on august 27. I hope my that employee gets recognized for her excellent representation of a prototypical sales representative I'd want to market my product
I spent double and because of the informative comparison of the choices and the representative explained what deals are available and how to earn future perks. 10/5 stars is a understatement, unquestionably going above and beyond should be never overlooked but I took my time to review because not saying anything is a crime for someone you know is off work but never ever said anything until I noticed she was leaving after I had no more concerns or needs.

I started using Boost Mobile in 2019 and was drawn in by their special offer of a $10 credit on my account every month if I chose the $60-month service. For two years, I paid $57 every month with phone insurance. The advertisement promised "unlimited data," and my account reflected the same. However, in the last few months, I have been receiving messages that I have exceeded my data usage, and my data speed has dropped from 4G to 2G for about a week until my next monthly service payment.

On May 26th, I made my regular monthly payment of $57, but my data remained at 2G speeds. I knew that it could take 1-2 days for my data usage to reset, so I decided to add a $10 2gb data pack to my account to carry me through until my data reset. However, when I finished adding the data pack on the Boost Mobile app, my account screen came back up and said that I owed them $20. I had no intention of paying $20 for a $10 data pack, but I was extremely busy that day and didn't have time immediately to call and sit on hold. I did, however, immediately go back into my account and cancel the data pack add-on. When I went to make the call first thing the next morning, I saw that my account had been suspended, and I had no phone service at all because "your $20 payment is overdue."

I called customer service, but I got caught in an automated loop that kept telling me about all the wonderful ways I could pay them the $20, but had no options whatsoever for reaching a live person to find out WHY they were charging me twice the amount the data pack should have cost. It took me 45 minutes to reach a live person, and all I wanted was to get the account cleared so that I could switch my service to another provider. The CSR, Marcus, assured me that the data pack was removed, and he had cleared the charges, including the $3 fee for the privilege of speaking to a live person to ask why they were double-charging me. Yes, they charge you $3 to call someone to get their mistakes fixed. I never did get an explanation for why they were trying to charge me $20 for a $10 data pack.

But the nightmare didn't end there. When I hung up, I saw that my service was STILL suspended. I went into my account and saw that they were still demanding that I pay them $10. Of course, with my account suspended and an unpaid charge on my bill, I wouldn't be able to move my service to another provider. This time, I was unable to find my way through their automated torture loop to a live person and had to go to a Boost Mobile store. I'm going to provide a separate bad review for that store, so I won't go into it here. I finally managed to get a new CSR on the phone, who smugly told me that I owed them $10 for having the data pack on my account for the brief period of time it was there, unused, and that was just how it was, too bad for me.

In conclusion, unless you enjoy being defrauded and completely unable to talk to an actual person when you have a problem, I suggest you steer clear of Boost Mobile. They're not interested in solving your problems or even acknowledging that you have any.

I was a Boost Mobile customer for a long time, from 2010 all the way to 2022. At first, I was pretty happy with what they offered. The service and cellphones were less expensive than other providers, and I felt that I was getting a decent amount for a fair price. But things started to go downhill after the first 7 years.

They changed their unlimited talk and text plan to unlimited talk and text with lowered speeds after a certain period of time. This was not what I signed up for, and I felt like I was being cheated out of what I was promised. But the real trouble started in 2021 when they moved from the 4G network to the 5G network.

I received a notification from Boost about the change and I was instructed to call and inquire if my current phone would be compatible with the upgrade, or if I needed a new phone. When I called, I was told that my phone was compatible and I was just sent a new sim card. But as soon as I got the new sim card, I ran into issues. When I called Boost, I was told that my phone was not compatible with the upgrade, and that I would need to buy a new phone. This was frustrating, to say the least. They didn't apologize for the fact that I had been given false information, nor did they offer to put any credits towards a new phone. I had to bite the bullet and spend another $400 on a phone that I did not want.

When the changeover occurred, not only did I find the new 5G to be not that impressive, but Boost also increased my monthly payment by $5.00 which was not something that they had disclosed to me. This was the last straw for me. I decided to switch to Mint Mobile in May of 2022.

The Mint Mobile process was much easier and more straightforward. Once I got my new sim card for Mint, I began the process of getting my number switched over, and I put the new sim in my phone. But as soon as I inserted the sim card, Boost locked my phone. I called Boost and explained that I was switching service providers and that I needed my phone unlocked. But they refused to unlock my phone, citing their policy that stated that the device needed to be active for a year in order for it to be unlocked. This was ridiculous, as I was forced to get a new phone due to their upgrade. The representative was not helpful, and ended the chat without assisting me. I called back and spoke to two people who also refused to unlock my phone even though I owned it. At this point, my number was already with the new provider and neither sim card was working on my phone. I had to go out and drop more money on a new phone so that I could use my new service.

I am completely done with Boost Mobile. The service is terrible, the plans are overpriced, and their customer service standards are low. They were completely unwilling to help me, even though I had been a loyal customer for over a decade with no missed payments or issues. If you can help it, do not go with Boost.

I gotta tell ya, I had a pretty bad experience with Boost Mobile. I was excited to take advantage of a promotional email they sent me and purchase a new phone on their website. I made the purchase on a Saturday and paid for overnight shipping, but by Tuesday afternoon, the phone still hadn't arrived. When I called customer service to find out what was going on, I was told that the order had never gone through because the charge didn't go through. But I checked my bank account and saw that the charge had gone through just fine. I was told to wait another day and that the tracking number would come in an email that night. But it never did.

I called again on Wednesday and got the same story. No email, no tracking number. On Thursday, I was told that the order had been canceled by Boost, but they didn't give me any explanation. They said I would receive a refund soon, but I never got an email about that either. When I called on Friday, I was told that the phone had actually been sent, but it had been sent back to Boost because my information (like my address) must have been entered incorrectly. But I checked my information again and it was all correct. I didn't want to call UPS because I knew it wasn't their fault. If the phone had really been sent, I would have received a tracking number email, right? But Boost insisted that the phone had been sent, even though they had told me earlier that it had been canceled.

I waited a few days to see if the refund would show up, but it didn't. So I called again and again and again. Every time I called, I got a different excuse for why my money hadn't shown up yet. And I never got a clear reason for why they screwed up my order in the first place. I even spoke to supervisors, but they were just as inept as the regular reps. I spent over 9 hours on hold and waiting for reps, and I still haven't received my refund. It's been almost a month since I made the purchase.

Last week, I had to go into a Boost store to buy a phone because I needed one. But I was still charged activation fees, even though I had already paid for activation online. And the store couldn't help me with anything related to my online account. It was a waste of time.

When I called two days ago to ask about my refund, I was told that Boost was doing an investigation and that I might have to wait another 7 days for the refund. I'm beyond upset. I've been a customer of Boost for years, but I've never experienced this level of stupidity from any other business. No other company has ever jerked me around like this when it comes to refunding my money. I won't be buying anything from Boost online again, and I'm taking my business to AT&T. If you're thinking about doing business with Boost, don't do it. Buyer beware. And if you do go with Boost anyway, well...you've been warned.

At this point, I don't expect to ever see my refund. But I won't be giving Boost another dollar. I'm reporting this to the BBB, the Attorney General, and anyone else who will listen. I've even reported it to my bank as a dispute. This has been a nightmare, and I don't appreciate the way Boost has treated me. And I haven't even mentioned the nightmare of buying a phone at the store and ending up with two accounts. It takes them 55 minutes just to find my account information now. It's ridiculous.

I had a terrible experience with Boost Mobile. They are scammers and liars who will do anything to take your money and leave you without service. I signed up for their unlimited talk, text, and data plan for new customers, but it turned out to be a bait and switch. After 5 days, they completely cut off my service for no reason and refused to give me my money back. Their customer service people are either stupid or liars who will tell you anything to avoid helping you.

First, they tried to tell me that my phone was incompatible, even though it had been working fine for 5 days. Then they said that the numbers on my telephone were not the same as the numbers on my account, which is not my fault. They also claimed that the SIM card was not compatible with my device, even though it had been working fine for 5 days. All of these excuses were ridiculous and made no sense.

I paid for the next month's service in advance, but now they won't give me my money back. They have given me nothing but stupid reasons and obvious lies for why my service suddenly stopped working. They are scammers who will bait and switch you on your plan and refuse to give you your money back when they cut off your service for no reason.

I have tried to contact their customer service multiple times, but it has been a complete waste of time. They are all scammers who will tell you the same lies and excuses over and over again. I am filing a complaint with the Attorney General in my state because scamming the elderly, disabled, and veterans is illegal and has more severe consequences.

In conclusion, do not deal with Boost Mobile. They are scammers who will take your money and leave you without service. They will give you nothing but stupid reasons and obvious lies for why your service suddenly stopped working. Avoid them at all costs.

Boost Mobile is a mobile phone service provider that has left me feeling extremely disappointed and frustrated. I visited the Palatka Florida Boost store and was taken advantage of by the manager, Devon, who did something shady by telling Sam to change something on the screen while she was porting my number and promotional phone. As a result, I lost everything, especially my number that I had for years, and their reaction was that it was all gone and my number was gone forever. Sam had to start over with my application, and conveniently for them, they charged me $20 a month instead of the free plan. They also wanted $90 upfront and gave me a crappy phone that doesn't have contactless pay, so I have to carry two phones now.

The stress of changing my number for everything in my life for years has been difficult, and now I'm paying $50 a month that I wasn't prior to Boost from moving ACP away from my internet and the $20 Boost takes from Devin's shady change to my application. He tells me to come back after three payments, and he can fix it so I don't have any payments. I went back on April 1, and he is "clueless" about all this. He tells me there isn't any free plan he's aware of on ACP, yet there's a giant poster with it saying just that. He also said "technology" can mess up, which is not true in my case. Technology was messed up by his human voice of direction to Sam telling her something that completely wiped my info from the screen.

He calls someone to inquire, she gives me a reference number, says up to 72 hours before hearing back, and never heard anything. I called Boost Customer service three times, and no one finds it. ACP themselves can't find it. I'm just pissed as hell and feeling so violated by this whole Boost situation. It seems a commission is the motive to take advantage of ACP applicants coming to Boost. I trusted them, and all I got was losing my original number forever, money taken every month, and a crappy phone to keep my old one with Boost from the time it started until 2014 when I got sick, couldn't work, and afford it anymore.

My Boost delayed apps don't work on this crappy phone, everything I restart phone, my default apps revert to the setup ones, and worst Samsung phone I've had. And I'm a Samsung loyal owner. All I want is no monthly payment, refunded the payments I was conned into paying and the right Samsung phone promised, and taken away from Devin's shady move. I have made myself accept my ported number is gone, but it still bothers me how it all happened. I don't want to file a complaint to ACP and FCC, but will if all this isn't made right in the next few days.

I went to the store again today, and Martiza was awesome. I told her my situation and what I was signed up with ACP. She made a call and explained things. This is the first time anyone has told me to follow up within 72 hours. She had to escalate my case again, the fifth time since April. My bill was due May 4th, and service turned off. No one should pay from Boosts employee actions. I told the girl on the phone that and asked for a credit to get service on. I was refused while my case is being processed. That's unacceptable and just wrong. I wouldn't accept that, she had the ability to get my service back on, but the girl on the phone adamantly refused. I got upset and a huge letdown. Martiza, the store clerk, felt so bad she wanted to make my payment herself. She was the only person out of the 12 I've spoken with that actually cared about my situation and wanted to take from herself to make my very wronged situation right by Boost Mobile. What a real great employee she is and should be valued as such. I couldn't allow her to pay the whole amount, so I split it with her. I still have to wait, though, for my plan change.

I found two emails I saved from my sign up. The first says I was enrolled in the free plan, and ported number setup completed. The second one says $20 monthly was an add-on, and phone number changed. This proves Devon lied and deceived myself and ACP program. My number wasn't lost forever, and it appears this was a shady move to earn a commission. Why did he tell me after three payments he can get the $0 a month plan for me? Then he conveniently forgot who I am and my ACP sign-up?

All of this has caused so much stress and anxiety in me unnecessarily. It needs to be made right ASAP.

My elderly mother had an old flip phone that she used only a few times a month. It was easy for her to use and she didn't know how to text, nor did she care to learn. However, about six months ago, she started receiving pop-ups on her phone saying that she needed to purchase a new phone from "boost" or her service would be cut off soon. At first, we thought it was a scam, but the pop-ups continued, and last week her phone service was disconnected. We were confused about who "boost" was because her phone provider was Virgin Mobile, and she paid $20 a month on a pay-as-you-go plan. After doing some research, we found out that Virgin Mobile was bought out by Sprint/T-Mobile, who is now "boost."

We went to the nearest boost store, and the sales associate told us that my mother qualified for a free phone. She wanted a TCL flip phone because it looked like her old one, but they didn't have any in stock, so we had to go to the neighboring city to get it. I also asked about the $15 plan, which would have been cheaper than what she had been paying. However, when we got to the store, the sales associate said that the lowest plan available was the $35 talk and text plan, and he couldn't change it. He also charged my mother $20 for the "free" phone.

After hours on the phone with customer service, we found out that they couldn't change her monthly plan because it was an in-store promotion. However, my mother was on a pay-as-you-go plan, not a monthly plan. We decided to return the phone and get a refund, but the sales associate refused to credit my mother the $35 for the plan, saying that there was usage on the phone. We were confused because my mother hadn't even used the phone yet, and it was a flip phone with no keyboard or touchscreen. We later found out that there were 15 texts sent to a disconnected number, and we had no idea how they got on my mother's phone bill.

We were frustrated with the lack of communication from Boost Mobile about the change in ownership and the need for a compatible phone. We also felt like we were being scammed with the "free" phone and the $35 plan that my mother was never on. We don't recommend purchasing anything from Boost Mobile and advise checking your cell phone bill carefully if you already have service with them.

I've been a Boost Mobile/Virgin Mobile customer for a long time, like 15 years long. I've had about ten phones and spent thousands of dollars with them. Even when there were better deals around, I stayed loyal. That's how much I liked them. Virgin Mobile was acquired by Boost Mobile a couple of years ago, but I stayed on because I liked how they treated their customers. During Superstorm Sandy, they gave me a full month free, which was extremely helpful and much appreciated.

The transition to Boost Mobile was easy, and I was able to keep my phone number, which is attached to many important things in my life. However, my phone has been slowing down over the last few months because I've used up the storage. It hasn't been operating at its best because of this. At the same time, Boost Mobile announced that the 3G network would be shutting down, and my phone requires a new updated sim card to operate. I started getting text alerts about this back in December, but I kept putting it off because I knew I was going to need a new phone.

After paying February's bill, I received yet another text about upgrading. I went and ordered the new 5G sim card, which was free, and there was free shipping. I thought that was great. I would have been annoyed if I had to pay to upgrade when it's the company that is implementing an overhaul of the network. I got it in the mail about a month ago, but I haven't set it up yet because I need a new phone.

Two weeks ago, I finally found a new phone that I wanted on the Boost Mobile site. I bought it, and it arrived about a week ago. However, my old phone is still working, albeit slowly and with glitches, so I haven't set up the new phone and sim card yet. This week, the text messages are saying it's urgent that I switch everything over to the new network because the 3G network will be shut down on March 31st, 2022.

I'm nervous about changing everything over to the new network because the sim card arrived over a month ago, and I'm afraid of screwing it up. That's why I went to a local Boost Mobile store for guidance and help. I explained my issue to the counter girl and showed her my phone, the box, and the sim card. I just wanted help so I wouldn't screw it up. However, I was told it would cost $35 for activation. Are you kidding me? I've been a loyal customer for 13 years, and this is how they treat me? It's not my fault that the 3G network is closing down and I need a new sim card. $35 just so I can have peace of mind and know everything was done correctly? That's outrageous.

I told her to forget it and that I would do it myself like I always do and hope for the best. I was and am very annoyed. I called a second store in my area and asked if I would be charged if I came in for them to help me out with it. The employee told me it would cost $25. I thanked him for his time, but I didn't go there either. I was hoping there would be no charge, considering the company is upgrading. The card itself was free, along with the shipping.

I haven't even set up the new phone yet because I'm highly annoyed and aggravated. I also don't understand why one store said $35 and the other $25. How is that? I don't know how these stores operate. Maybe there is no charge, and the store does what it wants. I really don't know. As far as I'm concerned, Boost Mobile has horrible customer service, and they only care about making money off a customer instead of leaving that customer happy and with peace of mind that things are working the way they should. It's just so cheap.

I'm a huge fan of my Motorola Moto G Power 2021 and think it's the best phone out there. It's like Yo Gotti & Gucci Mane say, "... now that's a 5-star BCH!" However, Boost Mobile won't unlock my Moto Power 2021 which I paid for flat out 6 months ago with cash. Boost claims that if you purchased your Motorola Moto 2021 from Boost less than 1 year ago, they won't unlock the phone until that 12 month period is over. At which point this phone will basically be very old news and useless as it's not 5G. Also meaning that since I don't have a job, I don't have money to buy a new phone, nor do I want to purchase a new phone having just purchased this phone 6 months ago. I simply want them to release me after my near 2 years of service as a loyal customer in good standing having never been late on a bill and never having been IN-THE-REARS in any way shape or form... although I think we could all name 1 large money-grubbing, soul-stealing succubus here who enjoys every minute "IN-THE-REARS'.

Now, let's get into Boost, the masters of trickery & TOMFOOLERY! I bought this phone while not having a job thinking it would be a good purchase that would last me as long as I needed it to while still maintaining pretty good service which I would rate at a solid B+ rating AT THE TIME. I have no idea what happened to Boost & I've read this many other places during the past couple months, but the service went from being so cheap for the amount of data and features to being more expensive than any comparable service that uses other mobile company's towers & screws you over with extra fees or misinformation at every opportunity.

Over the past 3-4 months, I've had more bad experiences than with every other carrier I've had over the past 16 years COMBINED! And trust me, that's saying A LOT after the bull I've gone thru with both Verizon & AT&T. My last 7 out of 8 calls to support have either ended in disappointment due to some clause on my contract written in. 5 point font OR where I was just given straight misinformation about a feature I pay for.

For example, I called last week while trying to figure out if I needed to add a data pack because my home internet was out and I was quickly running out of hotspot data. I contacted support thru chat and asked a fairly simply question, "If I run out of hotspot data, will my hotspot just stop working or will it will work, but at really slow speeds of 2G or less?" To my surprise, the agent said no, that it wouldn't just shut off, but instead no longer be 5G speed, reverting to a very slow 2G speed or less. I was so surprised that I asked the agent 2 more times just to be certain, to which he/she responded with the same answer. BTW, I do have screen shots of the support chat in case anybody is curious.

Now, fast-forward about 2-3 hours after all Boost support has left the office/phones for the day (which is another absolutely ridiculous thing for a mobile carrier to only offer 12-hours of support per day) and all of a sudden I lose my internet connection on my laptop, tablet & my Motorola Power G 2021 and a message displays in my browser on the Moto Power saying something to the effect of, "You have used all your allotted data. Please purchase more in your account on BoostMobile.com". Ok, so homeboy the support dude lied to me. I'm sorry, 'misinformed' me, which in itself pissed me off for sure, but not the end of the world.

Until, I was hit with Boost's 'Surprise #2' when I simply tried going to BoostMobile.com to log into my account and purchase a 2GB data pack. Apparently, when you run out of hotspot data, that also means you run out of regular mobile data. Now this is what really pisses me off since I am still unable to find anything explaining this written ANYWHERE in any of Boosts agreements or plan details. In fact, when I signed up for my plan I'm 100% positive it said that when I run out of mobile data, it just slows down to the 2G or slower data just like 95% of all other carriers do. Well, since my internet was out and nobody was home at Boost Mobile, I had to drive down the street to a closed Target to hop on their WiFi just to purchase a data pack.

Oh yea and here comes the good part. Since nobody was 'home' at Boost, my data pack wasn't processed until the next day at 5:15am when I made a point to call and process it ASAP so that I could finally use my internet again. UUUUUGGGHHHH I could keep going on and on with stories to fill a long, historically accurate memoir about only these past 3-4 months of my life and comprised of 80% horrible Boost Mobile stories, but I digress.

I'm currently in the process of trying to leave Boost, but they say that since I purchased my Motorola Moto 2021 less than 1 year ago, they won't unlock the phone meaning I can't take it with me to a different carrier and since I don't have a job, I don't have money to buy a new phone, nor do I want to having just purchased this phone 6 months ago.

MORAL OF THE STORY: GET THIS PHONE, BUT WITH A DIFFERENT CARRIER!

I really like Boost Mobile's service. It's affordable and they don't overcharge you like some other mobile service providers. However, sometimes things go wrong with mobile services and that's when you need customer service to help you out. Unfortunately, every time I've had to reach out to Boost Customer Service, I've been stuck in a call with an agent who just keeps talking in circles and filler sentences. It's frustrating and time-consuming.

For example, I have two phones on a single plan and I received a text message saying I had gone over on my data. I needed to know which phone went over so we could adjust how we use data. I explained this to the agent for 40 minutes and each time he would put me on hold and come back saying he was still looking for a solution. He wouldn't answer when I asked if he had my account pulled up and could simply check data usage. Finally, he told me to look in the app to see my data usage, but it didn't show which line used the data. I needed to know which phone used the data, but he couldn't tell me. It was a waste of time.

Today, I called again because my daughter's line wasn't receiving text messages. I knew Boost CS probably wouldn't be able to help me, but I had the time to try. I was transferred a few times and each person just kept saying they were there to help me find a solution to my problem. They wouldn't listen when I told them I didn't have my daughter's phone on me to troubleshoot. One person even said they were sorry that I didn't have her phone on me, which made no sense. They wouldn't email me the steps to troubleshoot without the phone, even though I offered to give them my email address. It was another frustrating experience.

Overall, I like Boost Mobile's service, but their customer service needs improvement. They need to train their agents to actually listen to customers and provide solutions instead of just talking in circles. It's a waste of time and makes customers feel like they're not being heard.

I've been with Boost Mobile for five years now, and overall, I've been pretty satisfied with their service. However, I had a terrible experience at two of their stores recently, and I feel like I need to share my story with the company. I'm going to give you the short version and the long version, so you can decide how much detail you want.

The short version is that I want a refund of $50, which is the difference between the Motorola E4 Plus I bought and the ZTE Prestige 2 I exchanged it for. The employees at the Goshen Ave. store refused to give me the refund, even though I provided a copy of the receipt for the Motorola.

Now, if you want the long version, buckle up, because it's a doozy. It all started on February 22nd when I went to the Goshen Ave. store because my ZTE phone wouldn't charge. I asked the employee, Hari C., what the problem might be, and he seemed more interested in selling me a new phone than helping me with my current one. I had to ask him to put my phone on a charger to see if it would charge, and he told me my charging port was bad and accused me of pushing the cord in too forcefully. I asked him if my phone was still under warranty, and he gave me a wishy-washy answer like, "It is not...I don't think so...probably not." I asked him how we could be sure, and he Googled ZTE warranty for me. It turns out my phone was still under warranty, so I returned it to ZTE to take care of that part.

Hari and I argued about whether a charging port was the same thing as a charging dock, and he was about to say something rude to me before stopping himself. I decided to buy a new phone from him, and he sold me a Motorola with a cover, screen protector, car charger, and extra travel charger. To his credit, he did throw in a headset.

The Motorola was terrible. I run two businesses and need to be able to hear my customers clearly, but the reception on the Motorola was tinny and far away sounding. I called Hari that night to tell him about the sound quality, and he said I could come in the next day.

The next day, I returned to the store, and Hari and another employee gave me a song and dance about how good the Motorola was and how they had never had any complaints or returns. They told me to keep the charging port free of debris and recommended I buy something to go in my ear so I could hear people better. I told them they must be joking and stormed off.

I called Customer Care and spoke with Tony, who told me to go back to the store and ask for the manager and inform him that I had 7 days to make an exchange. I returned to the store and asked the other employee if he was the manager. He said yes but argued with me until finally agreeing to an exchange. We decided it would be best for me to have the same ZTE phone I had before, but I couldn't remember the name of it. Hari said no stores in the area carried it, but I found out that the store on Bluffton Rd. did. The guys on Goshen Ave. made me go home to get the box and charger, and then I had to go to the Bluffton Rd. store to do the exchange.

The lady at the Bluffton Rd. store informed me that Boost no longer makes the ZTE Prestige II, and I was too tired to argue. I downloaded some apps and left the store. Later, I realized that the Prestige II was $50 less than the Motorola, and when I called the Goshen Ave. store, they refused to refund the difference.

So there you have it, the whole story. I hope you can understand why I'm so frustrated with Boost Mobile right now. I've been a loyal customer for five years, and I feel like I've been treated poorly. I just want my $50 refund, and I hope you can make that happen. Thank you for your time.

I wanna start with saying I do like their service, it's a great price and they don't price gouge. But sometimes things go wrong with mobile services, and every time anything has gone wrong, I've (very politely) reached out to Boost Customer Service to ask for a solution. Normally they'll start with something like "Okay, I am pulling up your account so that I can look for solutions to your problem that can be solved by my looking into your account, so I would just like to confirm that you need a solution to your problem with your account so that I can start looking for solutions and by pulling up your account I should be able to see the problem and look for the solution to the problem with your account to further the progress of finding solutions." Every sentence is just "filler" - I got stuck in a call like this with an agent for 40 minutes where he was just BS'ing and filling time. The issue was, I have two phones (one for me and one for my daughter) on a single plan, and I got a text message saying I had gone over on my data. I needed to know if it was my phone that went over, or my daughter's so we could adjust how she uses data. For 40 minutes I explained this again and again and each time the solution was to put me on hold, come back, and tell me that he was looking for a solution. I asked if he had my account pulled up and could simply check data usage - he wouldn't answer. Just kept saying things like, "I understand that you want to know which line used the data, and I understand that you would like a solution in knowing how the data was spent" And I kept saying No, I just want to know which phone went over for data usage. He kept putting me on hold. Would come back and say he was still looking into it. 40 minutes later he says "You can look in the app and see your data usage" I said I know this, but it doesn't show which line. It just shows all data as one line. He then said that I could use that to determine how much data was used. Right, I know that. I can see how much data was used. I needed to know, again, which phone used the data. I know when I was with Verizon they'd simply tell me in less than a minute. He said "There is data being used by both phones and the data from your daughters phone is part of your plan." At the end I asked, "You can't actually see my account data usage on your end, can you? Nowhere in my account is there a screen that shows data usage for both lines? It's not on a screen in front of you?" and he said, "No. But I am very happy to help you and I do understand that you would like a solution to..." and I said "Why couldn't you just tell me that 40 minutes ago?" I called again today with a new issue, but knew full well that Boost CS wasn't going to be able to help me but I had the time so I figured I'd try. My daughter's line is not receiving text messages today. Her messages are sending, but none are being received. I called and was transferred a few times, waiting to get to someone who would tell. Me that they can't help. Sure enough, the same issue as before. Just beating around the bush for 10 minutes saying that they are here to help in about 400 different ways. The same sentence repeated in different orders so it seems like they're having an actual conversation with the customer. The last person I was transferred to said "She would be happy to help me with the issue and will be solving my issue today and is here to help me find a solution to my problem." lol okay - so I give her my information and tell her "I told the last person I was speaking with that I do not have my daughter's phone on me to troubleshoot, and he said you would be able to see what the issue is and fix it anyway." The girl said, "I'm so sorry about that you've had problems with the service. I'll be happy to help you troubleshoot without the phone. Can you look at her phone and tell me..." and I said "I don't have her phone on me" and she said "Oh I'm so sorry that you don't have her phone on you (why would you be sorry about that?), i can help you troubleshoot this without the phone and we can find a solution to your problem. I'm going to give you some steps to take once you have her phone" I'm like "Since I don't have her phone on me, can you just email me the steps?" She says "No. We do not have access to emailing you" WTF lol okay. And I said "I can just tell you my email address now, or you can look at it if my account is pulled up on your screen, and simply write me the steps to use later when I do have my daughter's phone" and she started the long winded "I'm so sorry that we cannot email you but we can solve the problem of your issue if you have her phone on you and any further issues that we can solve we will solve so that you are happy with your service." So yeah. Never solved anything, just spoke in circles and nonsense sentences about how they were there to help people. I've never had a phone call that ended with "Oh, that's exactly what I needed!" but instead they will keep you on the line to tell you how much they love solving problems for hours if you let them lmao if they like it so much, you'd think they'd know how to solve one by now.

July 31, 2023, I went to 5637 West Washington St., Indianapolis, Indiana.

I took the phone back on Aug. 3, 2023. I did not like it. They took the A23 Galaxy and then ran me out of the store, speaking in a different language. I tried to file a police report, but they gave me no receipt. Now, the FCC has been notified. The BBB can't help, and the FCC said I would get a call resolving this matter of $166.19. About me... I'm a 62-year-old man on disability. I get one check a month. I was easy pickings for them. They think they can do it again!

I will go higher up.

They told my bank that it was after 30 days, which is not true.

That is all the info I got from the bank.

Your boost one app is a rip off. First of all it goes down from 3 to 7 days at a time when somethings wrong and then nothing is ever compensated for it. You guys have reduced the amount of videos from 20 to 5 a day. Meaning you can only make $.10 a day watching your Excruciating videos. In a lot of cases, you don’t get your login bonus. The wheel you spin, often freezes up, especially if you win a larger amount. I recently went through a situation where I got to my seventh day spin, and it did not give me my 75 coin bonus. You guys used to claim that you could earn free wireless, but I guess greed has got the best of you at this point. If I have to pay my bill each month, I’m gonna get a better service

Hello my name is Keisha,
I went into the Boost Mobile store at 123 Main St
Paterson NJ phone # [protected].
I bought a phone for my father, at the time we were rushing the store was about to close. We were there around 5:40pm and they were closing at 6pm.
I accidently left my wallet at the location.
I called and spoke with the same 2 employees the next morning and they responded, they don't know that someone else could have taken it.
Also, me and my father were they're last customers for the day.
They did say they would have they're district manger review the video and have him call me the next day.
I never received a phone call from the manger.
I work as an EMT my work id and certs, debt cards, cc cards were in the wallet.
I would greatly appreciate you're help in regards to this matter.
My phone number is [protected]
My email is [protected]@gmail.com

On 24th of August this year I purchase a I phone 8 from Boost online.

Customer support completed my order with a $40.00 phone plan. The package would be delivered by UPS. Total cost with phone and phone plan is $113.77.

Boost Mobile [protected] CO

#24941447Q2ET459N2

Posted date 8/24/23

Second transaction for an additional sim card price $10.83

Boost Mobile [protected]

#294941447Q2E145GF6

Posted date 8/24/23

Phone was delivered to my home address after activating I phone which was a refurbish phone by boost the phone was not up to the quality I needed. .

I returned the phone back to boost as instructed paying shipping cost $12.98 on the 28th of August to UPS.

boost fail to return my money for phone plan. All my efforts to resolved this issue with Boost has fail.

Ok, so August 18th around 12:31pm, I went on the Boost Mobile website and tried to buy the iPhone 12 and I thought the payment and my order went through neither one did but Boost still took my money. At First, an agent at boost said my order was still processing then another agent told me it went through and finally the last one told me that my payment failed. I have called Boost multiple times that day and the following week. They keep telling me to contact my bank but my bank already told me that Boost has the hold on the money and needs to release it. I need someone to release my money just so I can buy the phone, i need a new phone because my current phone is glitching out.

Ok I had called in and explained to a lady name Daniella my situation and she was not helpful she refused to work with me and she refused to talk to her supervisor she wanted to argue with me and tell me that she not going to help me and she lied about talking to a supervisor and she is very unprofessional and refused to do anything and she should be fired

To whom this may concern ,

My name is Sherri , I have been a loyal customer for about 10 yrs and i do not appreciate the fact that my payment for my phone services were made on time 08/03/2023 3:13 pm. I waited until the next morning which is Friday 08/04/2023. Upon the morning of 08/04/2023,i made my first call to the customer service number @7:42 am. the call lasted 8 mins and 35seconds. i was told by the agent that i would need to wait at least 2hoirs for my service plan to restart. i followed the directions of the agent and waited the 2 hours. when it had not restarted in that time frame. I called back to speak to another agent for in which she took me thur the steps for troubleshoot my device. None of the things that we tried did not work, she also told me to wait an hour or so and call back if the problem is not resolved .I waited an hour an then called back to get the same info. My phone was never disconnected at all but after i payed my service plan still no internet connection . I missed a day's work because i could not get on the internet. I feel like i should be comped for the inconvenice.

I made a purchase today online and no where in the site would it allow me to change the shipping address from the billing address. I needed my package to goto 469 n orange blossom trail #126 guys! not my old house i no longer live at! This is Order number [protected] Can you guys plz fix this for me?

The package is going to SC and i now live in FL what gives. PLZ HELP

email me at [protected]@gmail.com

I’ve been with boost mobile for over 10 years… I have a family plan unlimited everything.. And now i’ve spoke with several representatives and no resolution. Now i’m out of $40-$50 monthly for extra data! I’m very disappointed with boost mobile! Enough is enough. This is a family plan and I don’t know what else to do. I can’t afford to purchase extra data every month.

I ordered an iphone 11 on June 17 and I still haven't received an email when its going to be shipped. I also paid my phone bill that day and the payment went through right away. The payment for the phone was taken out from the card that was used to purchase the phone. I/m not sure whats going on but I need my phone and being with out one for almost a week is a little frustrating when I would order a replacement phone it was sent within 2 days. I've called customer service several times and I've gotten no where. One person tells me it was cancelled through the credit card company which is not true because the money was already taken out. Another person told me is was still being processed. But for it to take a week is absurd.

On May 30th boost mobile took $47.76 out of my bank account 3 times. When I called to see why this happened the lady said that they dont issue out refunds and the money will be put in a wallet for future purchases and payments. I said I will just speak to my bank and get my money back. The next day I received a text stating that an error on the boost 1 app has cause my payment to be taken out multiple times and a refund will be issued within 7 to 10 business days. My bank had already issued a temporary refund for 2 payments so I was okay. On June 17th my service was cut off and I called boost to see what was going on the csr agent said I had to make a payment because I did a charge back for my payments and I voluntary suspended my line which was a lie and I told her that I paid for my service and I got 2 months refunded back to my account got the 2 extra payments you took from me. On the 20th of June, a reversal was put on my account putting my account in the negative balance and it was from boost mobile taking the 2 extra payments back that was issued by them. I was fine with that as long as my service would be restored. Hence I have called everyday at least 3 times to see what the hold up is and I get the run around by the customer service reps boost mobile has employed. Even the supervisor lied to me and gave me a bogus porter number knowing my number could not be switched. I have had enough of the lies and promises boost mobile has given me to restore my service. I think it's very unfair to be lied to and have my money taken out because of their problems with the app. I have not had any suspension for non payment since I've been with boost. I feel like I am being bullied by them and my phone is payed up but I am told they have to write a ticket to be restored and it's still not on. This is a problem that no consumer should have to go through. I am unreachable from my family and friends because of boost mobile if something was to go wrong I can not be contacted or cannot contact them.

Boost Mobile is the worst company I've ever dealt with, hands down. I had two phones with another carrier that I needed to move somewhere else, so I made the terrible decision of going with Boost Mobile. It took them about three days to get my phones working again after they messed them up, and the second one never worked right. They put the wrong kind of SIM card in it, and it's a known issue that this phone (Alcatel 4052R) can lose all access to contacts if a 5G card is put in instead of 4G. I went back to the store six times, having spent maybe five hours there and driven 240 miles total. They said that's the only card they have and insisted it's working, even though it caused other problems. They were useless and offered no help.

During this several day ordeal, I must have been on the phone over five hours and just as long on chat. Good luck trying to get a human on the line, and then if you do, they will pass you around, and most of them don't seem to care at all. I have already switched to ATT, who has done great, but even trying to move my numbers to ATT, Boost held up the porting of one number so that the ATT employee was on hold with them for an hour or longer, having to call them several times.

After my first phone was finally working, I went to the website and logged in. I felt things would be okay, so I signed up for auto-pay. Later, when things just kept getting worse, I logged in to turn off auto-pay, and guess what? You can turn it on, but you can't turn it off. THEY have to turn it off for you. I wonder if this is even legal.

I paid them over $100 for less than a week of service with all their fees (it was a $15 a month prepaid plan). Since then, I have filed a complaint with the FCC, BBB, and elsewhere, and I want my money back. The store personnel seem untrained, and most don't seem to care a bit. During one visit there, talking to their rep trying to get things right, I suggested I might even picket out front, and someone else waiting in line behind me said, "I'll be right there with you."

PLEASE at least check reviews before losing your money and phone service with this place that should not exist. Phones are important to most people, sometimes it's even life or death. If you've had issues with them, PLEASE submit a complaint to the FCC. It's the only way to stop this! It only takes a minute to do. I will never again, under any circumstances, do business with Boost Mobile or their stores in Salisbury, MD.

I used to be with Virgin Mobile for years and never had any issues until they merged with Boost Mobile in 2020. Recently, I disconnected one of my lines and tried to activate my phone on February 25th. I paid the $10 activation fee and was given a new number. However, it's already March 2nd and my phone still can't make or receive calls. I've spent a lot of time on the phone with Boost Mobile, even speaking to a supervisor, but they can't seem to fix the issue. To make matters worse, they won't give me a refund even though I've asked to be refunded and to have the line disconnected since it's not working.

I've been told that there's an outage, but why would they assign a new number and activate my phone during an outage? Why wasn't I informed ahead of time about this outage and why is it taking so long to fix? At one point, the supervisor claimed that the outage or "enhancement" as she called it, shouldn't affect making and receiving calls. So why isn't it working? When I asked to disconnect the service and be refunded, she told me to hold while she looks into other options to help me. After holding for about 2 minutes, she got back on the phone and told me that a refund cannot be issued because there is usage on the phone. I was shocked by this lie. How can there be usage on the phone when it never worked since activation and I've called Boost Mobile multiple times because the number and phone doesn't work?

Finally, the same supervisor told me that there are no refunds regardless of usage. So why lie in the first place by trying to use false usage as an excuse not to refund my money? Prior to speaking with the supervisor, a representative told me that she would start a case for me to get a refund and that the case would go to the financial department who would decide on the refund. I questioned why the refund couldn't be processed right then like most legitimate companies do. This prompted me to request a supervisor because something about the refund process this person was telling me felt wrong. Well, the supervisor told me that there is no financial department and that the representative gave me false information!

I've had enough of Boost Mobile's lies and terrible customer service. I've already researched and found another wireless company that I'm going to port my number and another active number with Boost Mobile to. I hope the $45 is worth losing multiple monthly payments. Thank goodness there are many other wireless companies with competitive prepaid plans and phones.