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3.7 88 Reviews

BooksRun Complaints Summary

57 Resolved
21 Unresolved
Our verdict: You can expect a very good level of service from BooksRun. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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9:17 am EDT
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BooksRun buyback

On May 25, 2019, I sent two books to books run for buyback. I was quoted $68.88 for the books and was notified that was the amount I was going to be paid. My books were in good condition. I still have not received the check, and it was to be sent by July 8. On the website, however, it says 'Paid'. My order number is 1397897. I am frustrated with this situation, as it has taken a long time and each time I try to contact Books Run through their chat, they don't respond once I tell them I have not been paid.

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10:05 am EDT
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BooksRun they cancelled my paypal payment

My order number #1392434 I received a link to claim my money on PayPal but when I clicked the link it said the transaction no longer exist. The order total was for $63.44. I want my money! They need to resend a link so I can receive the money as it was canceled before I could even use the link says PayPal! I emailed and have yet to hear anything back!

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2:00 pm EDT
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BooksRun sent book

I submitted my order over the past week of 06/02/19 to BooksRun.com. The website said my order had been delivered and so did USPS. I have been waiting for my payment since. Now when I sign into my account, it says that no such order exists. I cant provide an order number when I attempt to contact them because it appears the order does not exist. I know my book has arrived to their facility due to the tracking number. I knew where to send my book because BooksRun.com provided me with a slip to send off my package. I need to be paid for my book that was sent and the order number needs to be found

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I emailed them and they explained the mistake

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5:14 pm EDT
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BooksRun not getting payment

My order 1333062 was sent ($187 total) over a month ago and I never received my payment! Extremely upset and they even deducted the price for it not being shipped on time when it was sent the next day I made the order! I want answers now. No phone number to even contact anyone. I have sent a message to their contact email multiple times and no one has responded!

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8:25 pm EST
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BooksRun selling my books and not receiving correct total

This is to booksrun manager; I've emailed about it but was given a threat of having three days to confirm I want the money they offered after recalculating the total or It would be automatic and the books would no longer be allowed to be returned...due to the books being "sent out in the 6th day, one day later then given"
I was given five days to send the books. I opened the Order 12/24/18.
December 25 is a holiday, Christmas, nothing is open on this day. Holidays are never included when counting shipment time. I brought the books to the post office Saturday the 29th at 1 PM. If they didn't do anything until the 30th that's not on me. Also, it's within the 5 days without Christmas (again, nothing is open on this day) 26.27.28.29.30
To take $64 off the amount offered because you added a holiday, when mail doesn't go out and stores are closed, into the 5 day time period is underhanded and you know it. For you to also not have a phone number for customers to contact you regarding issues is also unprofessional. I want the total of the books back or you will send them back for free of charge.
I need to speak to management ASAP

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10:37 am EST
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BooksRun claiming books were incomplete set

I sent a set of two items - a brand new statistics book (although it was out of its shrink wrap) and the accompanying cardboard envelope that included a license number for online access. each item had it's own ISBN number.

I received an email stating that one of them was an incomplete set and they were only offering me $6.07! I had 48 hours to accept or not accept their offer. If I did not accept their offer I needed to go online and fill out some form. I tried to go online to their site multiple times and it would not accept any of my attempts at log in and would not recognize my email. I searched for the form with no luck so I immediately emailed them (since there is no phone number access) that I did not accept their offer and wanted the books returned. I also stated that they were wrong it was a set. Over a week went by with no response and I received a second email stating that they were going to process payment. I again sent an email restating the above. The next day I received a Paypal deposit in the amount of $6.07 WTF. I then received an email from their so called customer service department stating that she was going to look into it. I told her to take the $6.07 back and I wanted my books back. I received in the mail a carboard envelope that was NOT the one I sent them and not my book! They are thieves!

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Update by RLSchmidt
Jan 19, 2019 10:43 am EST

Let me add they sent me 1 cardboard envelope and not both books and the envelope was not the one I sent them!

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10:25 am EST
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BooksRun buyback scam

There is no water damage on the book, but the book was sent in perfect condition. I have photos to prove it as such before it was sent. You can see below the photo they attached, which is not indicative of water damage at all, let alone that it was on my book. The company is scamming people for their books, stay away! The internet is filled with similar reviews, so I wish I had done more homework on the company before submitting a book to them. The issue occurred on 12/21/2018, so it is current.

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10:39 am EST
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BooksRun payment

Hello, To Whom This Compliant Concerns,

BooksRun bought back two books from me for $37.51. When I went to cash the check it was not cashable/ validated/ nor accepted from three different check cashing stores. I was informed it may be due to lack of information on the check itself for instance, the check did not have my address nor the banks address and phone information on the check which would suggest it authenticity. Yes, I am having second thoughts about doing business with you all again because one, your company does not provide a customer service hotline, so that I may explain my situation person to person. Last, but not least thank you for hearing me out and please do resolve this matter soon. Again thank and have a blessed day.

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8:26 am EDT
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BooksRun I haven't received my payment and it's been over 2 weeks since they received the books

Please issue the payment asap this is horrible customer service how are you going l have me send the books and then don't pay me for them?!?!?!?!?! And there isn't any phone number to get a Hold of anyone in your company what am I suppose to do this just isn't right I sent out the books like instructed and my PayPal account is all set set up to receive the payment and s5ull nothing it's been over 2 weeks since the books have reached you guys and still nothing it states that it will take only 4 days for you to process if being issued payments though paypal!

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1:01 pm EDT
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BooksRun book buyback

order 1013285 i was quoted a price on selling them 6 books. they gave me 5 days to ship the books from the time i recieved the quote. on the 3rd day i recieved an email you have 2 days to shiup your books. on the 5th day i went to print the shipping label and the had cancelled the order. how unethical is that. from readoing all the other people they have screwed why are these thieves able to operate still. ive sent numerous messages all unanswered. there is no phone number to call them anywhere. only a dirty company makes it so you cant contact them.

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11:07 am EDT
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BooksRun not receiving my book not getting a product refund

I bought two textbooks here and then sent them separately - One was left at my door the other went to my USPS office as it needed a signature. I work over an hour away from the office where it was sent and had no way to pick it up. When I finally got a day to go there they had sent it back to the sender. BooksRun never contacted me that this book came back nor did they try to resend it. I have been trying to get in contact with someone from there to resend it or refund my money. The book was just under $200.00! I cannot believe there is no number to call and I have to send Facebook messages, emails, and messages through their site with no answer. I just want a refund or my book as I need it for school! If this does not get resolved I will never shop here again!

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4:08 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

BooksRun - book buyback scam-beware!

Total scam! We sent them our book from my daughter's summer college Psychology class which she used for the class and purchased through a legitimate seller. After receiving a quote from BooksRun we sent it off as they requested. Today I received their reply that it was counterfeit and won't pay us anything (0$)! AND we have to pay $8.9to get it back!! So...

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1:05 pm EDT
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BooksRun buyback order

I sold a my math lab student access kit for a online course it had a coardbord perforated tare line around it it was intact never opened when they received it they emailed me it was used. I emailed back twice that I have pictures and that I want a reinspection. I was never contacted back I called [protected] I was informed that they would send my 4 oz my math lab back I have never seen it. They have had it sence june25 my order # is 904773

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5:55 am EDT
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BooksRun I sent books to be bought back using booksrun packing slip and instructions

On May 16th I set up an account with booksrun to have sell back some college books.
I packaged the books and enclosed the packing slip, used their shipping label provided, dropped off at my local post office for delivery, 5.18.18.
Hudson MA postal service. I tracked the delivery and notice and stayed at out for delivery. We went back to the local post office and were told that the package was refused for delivery and is now in the"dead zone". This is unacceptable as I used your instructions and your shipping label.

Please tell me how I go about resolving this issue and receiving the payment of $79.66 for the books we sent to Booksrun.
thank you
Christine Lento
order # 880928, issue # [protected]
[protected]@lsboule.com

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10:05 pm EDT
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BooksRun poor service and communication

I sent out 3 books on June 26, 2018. I had until July 1st to send them off. I dropped them off at my local FedEx drop off spot and I'm tracking my package and it's been saying exception with an ( red exclamation mark). I heard after the books that get delivered later than the business days aren't accepted. If so send me my books back, them books weren't cheap and I barely used them. This is a scam and I am highly disappointed in your service. There's no contact number to call whatsoever and I even emailed you about my complaint and I have yet to get a response.

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2:47 am EDT
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BooksRun lack of customer service

I purchased a book recently and have been trying to get in touch with them via email as well as contacting them through their phone. Not once did I get an answer. The book I purchased came back with no information on how to return, nor are they answering my emails. When purchasing they responded and shipped everythig quickly, wish they kept the same service when returning.

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7:47 pm EDT
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BooksRun unethical behavior

I am writing in regards to the poor service and unethical behavior provided by BooksRun. The website is a total scam that feeds off of naive college students trying to sell their books. I sent them a $100 university book "Articulation and Phonology in Speech Sound Disorders: A Clinical Focus (5th Edition)". They quoted me $81.75. I just got an email today saying they adjusted my quote to $0 because the book is "counterfeit" (in their words) and I will have to pay $9 just to get my book back. I bought my book off of a reputable seller on Amazon and even compared my book to others in my class. The book was in brand new condition with no markings, tears, etc. There is no way that I am putting in my credit card information and paying for a return.
I want my book returned to me at no cost and will gladly get the police or court involved in this matter if the book is not returned to me.
After reading the negative reviews on this website, I am sure the company scams people out of their money.
https://www.trustpilot.com/review/booksrun.com

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3:25 pm EDT
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BooksRun #851009 & #852320

Hi,

I shipped two packages with order # shown above in subject line with a total of three textbooks for sell back to Booksrun:

Package #1 (USPS tracking #: 9449036205262353254701)
1. Organic Chemistry (Janic Smith, 6th ed)
2. Study guide for the #1 textbook

The quote for these two books was $102.29. The package was delivered on April 26th.

Package #2 (USPS tracking #: 9449036205262355566567)
3. Organic Chemistry (Marc Loudon et al, 6th Ed)

The quote was $39.73.

The total payment should be $102.29 + 39.73 = $142.02

However, I received emails from Booksrun saying that the two books in the 1st package are missing. The total adjusted payment from the email was only $39.73. This must be a handling error. Please check with your staff and have the error corrected. I should receive a payment of $142.02 for the three books I shipped you. I personally packed them and dropped off at USPS office, and tracked that the delivery was successful.

Thank you for your help!

Zhibin Guan

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12:12 pm EDT
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BooksRun selling textbooks

DONT USE IF YOU ACTUALLY WANT YOUR MONEYS WORTH. They took my books, that were EXECTLY as described, claimed me down saying my books were in worse condition which would then be taken for 0.00. Then would not return them without me paying them money to get my items back OR pay me for them!

NOT WORTH USING. YOU WILL LOSE YOUR TEXTBOOKS AND NOT BE COMPENSATED.

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3:07 am EST

BooksRun rip off

I am very disappointed that many American companies are like this. Including this one.
I sent them a very expensive book hoping to get a reward, but instead of this, I heard that my book was fake.
I wonder who the hell makes these stupid decisions out there? Is there a special person who sits in front of plenty of books, takes each of them in his/her hand, examines it in every direction and then returns a verdict that this book is fake, and this one is original? I doubt it.
They are just scammers and their company is a rip-off. They lie to us. I am sure they will sell my book for a very high price, because I'm 100% sure it's not fake, counting that I bought it from an official website. So I hope all of those people who replated to making this kind of decisions will burn in hell.

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BooksRun Customer Reviews Overview

BooksRun is a reputable online platform that offers a wide range of services to students, book lovers, and educators. The website has received numerous positive reviews from satisfied customers who have used their services. One of the most significant advantages of BooksRun is their competitive pricing, which allows customers to save money on textbooks and other educational materials. Additionally, the website offers a user-friendly interface that makes it easy for customers to find and purchase the books they need.

Another positive aspect of BooksRun is their exceptional customer service. The website has a team of knowledgeable and friendly customer support representatives who are always available to assist customers with any questions or concerns they may have. Additionally, BooksRun offers a hassle-free return policy, which ensures that customers are satisfied with their purchases.

Customers have also praised BooksRun for their fast and reliable shipping. The website partners with reputable shipping companies to ensure that customers receive their orders in a timely and efficient manner. Furthermore, BooksRun offers a variety of payment options, including credit cards, PayPal, and even Bitcoin, making it easy for customers to complete their transactions.

Overall, BooksRun is a highly recommended online platform for anyone looking to buy or sell textbooks and other educational materials. With their competitive pricing, exceptional customer service, and fast shipping, it's no wonder why so many customers have left positive reviews for this website.

Frequently asked questions (FAQ) about BooksRun

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Is BooksRun a legitimate online bookstore?

Yes, BooksRun is a legitimate online bookstore that offers a wide selection of new and used textbooks at competitive prices.

Is BooksRun a scam?

No, BooksRun is not a scam. The company is a legitimate online bookseller that has been in operation since 2014.

Can I trust BooksRun?

Yes, you can trust BooksRun. The company has a good reputation and has received positive reviews from customers.

How does BooksRun work?

BooksRun allows users to search for and purchase new and used textbooks online. The company also offers a textbook buyback program for users to sell their used textbooks.

Does BooksRun have good customer service?

Yes, BooksRun has good customer service. The company provides customer support through a toll-free phone number and an online contact form.

Are there any hidden fees when purchasing from BooksRun?

No, there are no hidden fees when purchasing from BooksRun. The company is upfront about the costs associated with its book sales.

How can I be sure that my BooksRun purchase is legitimate?

BooksRun guarantees the authenticity of all books sold on its site. The company also provides a refund policy for defective or incorrect items.

Are there any complaints about BooksRun?

Like any company, BooksRun has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is BooksRun affiliated with any other companies?

BooksRun is owned and operated by an independent company and is not affiliated with any other companies.

How do I know if BooksRun is the right online bookstore for me?

You can determine if BooksRun is the right online bookstore for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other online booksellers.

Does BooksRun offer competitive prices on textbooks?

Yes, BooksRun offers competitive prices on textbooks by sourcing its inventory from multiple suppliers.

How does BooksRun handle shipping?

BooksRun offers free shipping on most orders over a certain amount. The company also offers expedited shipping options for an additional cost.

Does BooksRun offer international shipping?

Yes, BooksRun offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.

Can I return a book purchased from BooksRun?

BooksRun has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.

Does BooksRun offer rental textbooks?

No, BooksRun does not offer rental textbooks. The company specializes in the sale of new and used textbooks.

Does BooksRun offer ebooks or digital textbooks?

Yes, BooksRun offers a selection of ebooks and digital textbooks for purchase.

How does BooksRun handle textbook buybacks?

BooksRun offers a textbook buyback program that allows users to sell their used textbooks for cash. The company provides free shipping labels and pays for the shipping costs.

Can I track my BooksRun order?

Yes, BooksRun provides order tracking information for customers to track their shipments.

Does BooksRun offer any discounts or promotions?

BooksRun offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.

How do I contact BooksRun's customer support team?

BooksRun provides customer support through a toll-free phone number and an online contact form.

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BooksRun contacts

Phone number

+1 (347) 779-2511

Website

booksrun.com

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