BookIt.com
reviews and complaints

As I delve into the reviews of BookIt.com, a sense of caution washes over me. The stories shared by fellow travelers paint a grim picture of unfulfilled promises and shattered dreams. From canceled trips with no refunds to hotels in disarray, the experiences recounted here serve as a stark warning to those considering booking with BookIt. The echoes of frustration and disappointment resonate loudly through these reviews, urging us to tread carefully in the realm of online travel bookings. Let these voices guide you in making an informed choice for your next adventure.

I really like bookit, they give you some good perks depending on the hotel you choose to book. I recently booked a stay in Orlando and got a flight credit, how awesome is that? My family and I love bookit!

I booked a hotel through bookit and after my purchase was completed I stumbled upon a bunch of negative reviews which severely concerned me. My stay was only a month away so I let it go and crossed my fingers for the best once I arrived at the hotel. Bookit sent them all the information they needed and it was smooth sailing my entire stay. Not only did I get a great deal, but there were no issues. I'll definitely book through them again.

My girlfriend and I had used this site to book a vacation when my family was suddenly admitted to the hospital for life threatening covid infection. The site informed us they were keeping $600 and only refunding us $100. This is heartless and cruel. I may be attending my mother and fathers funeral soon but BOOKIT gets to keep our money for a trip we cannot attend. I doubt those rooms will remain vacant so why is our money being taken? It's a horrible business model to rob your customers and we have no intention of ever using this site again. I'm appaled, heartbroken and plain old disgusted that they would have such a system in place IN GENERAL let alone at a time when people are so vulnerable.

Trip booked to sandals halcyon beach st. Lucia throuch bookit.Com
departure was supposed to be on june 15. 2020
the trip was for my son's honeymoon
i received an email on march 21, 2020 stating that trip was cancelled due to covid and to contact my credit card company for a refund. No refund was received.
I paid $3870.29 in installed payments. I tried contacting bookit.Com but they cannot be reached. I have read of this same thing happening to many other people.

Look me up:
Brenda Browning
329 Turtle Creek Dr.
McKinney, TX. 75070

[protected]@yahoo.com
And
[protected]@gmail.com

Purchased two all inclusive packages to Cancun Mexico to be used within 14 months, extended these when Covid hit.
One set of two under [protected]@yahoo.com
Under name Brenda Browning
And
One set of two under [protected]@gmail.com under name Shelby Savoy

Booking #[protected] : bookit cancelled our trip, never refunded the cost back to us. 02/07/2020 received cancellation notice. Trip was for 3 adults total cost $ 3881.09. Called our credit card company and the issuing bank of our credit card... Bookit. Did not refund our money back.

I booked my air for 2 Feb, my flight is not until April 16th, 2021
I was told there was nothing I could do when I called back March 1 to cancel the flights. I was able to cancel my hotel, but we are not able to go now in April to the Keys. I called back a couple days later and someone told me I can change my flight but it has been to be changed prior to the the day I was leaving. So I have times that work for us to leave in Sept, I called Bookit.com and they do not have all the flights available for us to choose, only 2 different times.
This is so ridiculous! Especially since this is Covid season, everyone is so flexible at this time except for BOOKIT.

I just want my money back! I pretty much cancelled the trip like 2 days later...
If I so not hear back, I will file another complaint regarding my refund.

On March 21, 2020 BookIt.com sent an email stating that they were canceling a trip that I had paid for due to COVID-19! I have been unable to reach them and the insurance company told me that I was unable to get it paid for because BookIt stated that it was a refundable expense. I paid for it with my debit card so they cannot help me get my money back! I am at a loss and unsure of where to turn.

We booked an all inclusive family vacation for 5/21-5/26 to Cancun Mecico (Ocean Riviera Paradise) with Bookit for our Anniversary and my Birthday that was automatically cancelled in March due to COVID-19 through email. We did not receive any refunds or rescheduling date. Tried calling several times to speak to someone, however was unsuccessful every time. We weren't given any explanations on further information. We purchased 2 rooms beings though our teenage boys were going with us. We're devastated to know that we was ripped off out of so much money around $4,700 that we saved for a family vacation that was canceled by bookit. I called resort where we were supposed to stay after we received cancellation email, and I was informed that Bookit never paid the resort for our vacation. I also contacted airlines as well that was included with our package and was told we have to contact Bookit because they were refunded the money. We've purchased our vacation paid in full in February 2020 before everything was cancelled. Still not sure why our resort wasn't paid then. I truly hope you can help my family out with getting our money back or issue us another vacation.

Thank you

I booked a trip for 4 going to Aruba scheduled for May [protected]. I used the pay delay making 6 payments and made the first payment in Nov 2019 $677.11 second pymt in Dec 2019 834.11 third pymt in Jan 2020 834.11 fourth pymt in Feb 2020 834.11 fifth pymt in Mar 2020 834.11 and last pymt was scheduled for Apr 2020 which was not made. On Mar 20, 2020 Bookit posted a Covid 19 alert on their website stating they were shutting down and all customers who had a trip planned should seek a refund from their bank. I used a prepay card called Cash App to make my pymts, they would only refund me the Mar 2020 pymt and states I have to get the other pymts from Bookit. There is no way to contact Bookit and I am out of over 4200.00 dollars, trying my best to recover this money. I have filed numerous complaints as well as with the Florida Police Dept and the FTC as they are filing claims against Bookit as well. I need help.

Paid Bookit for a trip with flights to Aruba, scheduled to leave on May 11 and return on May 15, 2020. I used the pay delay where you make six payments of (mine was) 834.11
They sent out notice on Mar 20 2020 stating that they were shutting down due to the pandemic, all trips had been cancelled and money refunded to your institution, money was never refunded to institutions and now you have to fight the credit card Co to get your money back. Bookit needs to be held accountable for this criminal act against the consumer. My loss totaled 4500.00 and I haven't gotten anything back as of this date.

I have a reservation for 2 at dreams villamagna, nuevo vallarta (Puerto Vallarta). This was canceled due to the coronavirus. The airline (United) can't seem to find my reservation. I can't get a hold of the resort, or bookit to find out what's going on with my reservation for the resort. I know it was on may28th, and I believe it was until June 4th. The reservation is for myself, Jeri Tiley, and my friend Liz Mendez.
I have not received one penny back, and in fact was charged by bookit, a 50 dollar cancellation fee.
I have emailed the resort directly twice now, and have received no response. I don't know where the money went, if I still have a reservation that I can possibly postpone, what happened to my airline reservation or the money. I have no reservation numbers, flight numbers etc. because it was all on the bookit dashboard that has been closed down now for months.
I have no idea what to do next. Any advice, or response would be appreciated.

Sincerely,
Jeri M. Tiley
jeri.[protected]@gmail.com

bookit cancelled our trip without any notification to us. They stated the resort is now closed. We originally booked on Dec 5, 2019. Trip was cancelled (unbeknownst to us) in March. I just discovered it yesterday (May 14, 2020.) Called the airline, which stated they issued a refund to bookit for our plane tickets. We have not received one penny back on this vacation, and now bookit says they are out of business (and pretty much "tough [censored]") Bookit states they are unable to refund the money. Not sure why they can't refund us the money we paid, when they have been refunded by the resort and the airlines. Also filed a dispute with my bank. Will be calling an attorney

I booked my hotel/couples negril with you and never received confirmation. I screen shotted my payment to you using my credit card. Mytrip was from april 12 through april 18 for $2, 693.47. Paid in full.

Now, I would like to receive my amount that I paid in full and no services rendered because you closed up before you could confirm my Hotel. I paid in full on Feb 28, 2020.

Lori Beck
11680 W Catalpa
Odessa, Texas 79763
[protected]@msn.com

Paid $4347.85 for a vacation, which they cancelled due to covid19 and now no refund, information of any sort...Bookit.com has not answered any phone calls, e-mails etc. We had planned to travel to the Dominican Republic, Samana area for a 50th birthday- 3 couples, I booked it all through me so we could all be on the same flights etc, I paid the full amount jan 28th at time of booking and until they cancelled it we were looking forward to it but now its turned into a nightmare, no way of communication whatsoever from BOOKIT.COM so i tried my credit card that i used to book it with and BOOKIT.COM told them they were going to issue me a credit back but never did to this day. This company kept taking reservations and peoples money knowing they would not refund a penny to anyone but instead close doors and take the money and run. As a consumer during this stressful time there is no one looking out for us, we use credit cards thinking we are protected with our purchases but oviously not as im still out the total amount.

Paid for an all-inclusive resort trip including airfare in February for April travel. Bookit cancelled the trip on us (and everyone else) in March and we did not receive our money back, no-one. Come to find out, Bookit did not pay the resort even though we had pre-paid the resort through Bookit. Bookit took our money and ran. We have a statement from them saying they credited our card and they have note (it's been 6 weeks). Thousands of individuals are going through this right now in Spring 2020. Having to dispute charges with our bank.

In Feburary I booked a trip to Cancun, Mexico for Aug 29, 2020 I paid in full.
On March18, 2020 I recieved an email telling me they cancelled my trip. I called Hardrock resort and they said they refunded the money to Bookit.com. I've tried every phone number and email with no results.
They owe me 3, 244.50. I want the money they stole from me.

How can you cancel trips and not issue refunds? We are out of over $4000.00. There was no issue deducting the money every month so put it back! I understand why it was cancelled. We are all suffering, but this is just wrong! Taking our hard earned money because you were not equipped to handle the crisis is inexcusable. Now I am having trouble getting my bank to retrieve the funds. This is more stress that we already don't need with everything that is happening! You should be ashamed!

I have used bookit multiple times and never had an issue so of course used them to book my méxico trip. I understand the whole covid 19 thing but you are an online company. Our questions should be answered. All your emails are great but give us no help recouping our money. Now i'm in limbo while my credit card disputes the charges on your behalf. Thanks bookit