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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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K
6:37 am EDT
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Booking.com booking being cancelled without support / yellowknife/ fraser coast tower

In November 2017, we reserved a room at Faser Coast Tower in Yellowknife of Canada for 3 nights from 7 -10 September 2018. We made that advance booking because we understand that the accommodation supply there is very limited during September. However, booking.com sent an email to me on 19 June saying that the booking has been cancelled because the hotel could not offered the room at that time. Very frustrated because all the hotels are full and in booking.com website only one lodge is available at a very expensive price. We bought the domestic flight already.

Called the hotel which advised that they will not accept any responsibility or offer any help because we were booked via booking.com. Booking.com said there is no compensation as they cannot control the hotel. Very disappointed. They earn commission but never takes up responsibility.

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5:02 pm EDT
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Booking.com campanile hotels cancellation of bookings

On the 22nd February 2018 Campanile Hotels took £114.75 out of my bank as I cancelled the room at the above Hotel in Liverpool. I spoke to the hotel on this issue and they say that Booking.com took the money. The hotel was cancelled over 3 months and on booking I was told that cancellation was free up until the day before travel. I would now like to know why this money was taken out. I have previously asked Booking.com and campanile Hotel for a copy of the paperwork but both have not as of yet sent this. This was requested in March and has been several times since.

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6:47 am EDT
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Booking.com hotel being booked and I hadn’t book it

I received an email in regards to a booking made in my name in Blackpool for this for coming weekend... I've never made the booking. It says there is a charge for £297 but this booking has never been made by myself... I just don't understand how this could of happened and why. Awaiting a response but has anyone else experienced this as it's surely fraud.

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11:54 pm EDT
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Booking.com diamant blue hotel, orihuela costa

Extremely dirty on arrival, dried blood on door handle of wardrobe, dirty kitchen, holes in bed sheets, pictures crumbling off the walls. This place is not fit to rent out to people. Absolutely disgusting. Nobody available on reception. Booking.com claim WiFi is included when you have to pay in a machine downstairs and are given a code and even then it doesn't work.

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8:42 am EDT

Booking.com cancelled booking/ no refund/ no customer service support

We book a place azuro apartment/perla apartments. While tryinng to pay, the booking was cancelled. We called and emailed several times to the manager:
Deyan veltchev
Manager
E-mail: perla. [protected]@gmail.com
Tel: +[protected]

He never picks up or replies. It took several days to get a reply and promised to find accommodation, but nothing. Now we are asking for our money back from the original cancelled booking transferred to an account outside booking.com - really unsafe. We don't know if they are a scam or what! It's terrible booking.com doesn't offer a costumer support for guests only for partners using their sites to rent! - this is probably a scam and it's not possible to alert others? This website offers zero help.

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3:33 am EDT
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Booking.com cancellation fee

Hi, I made a booking in :
Luxury apartment marina
Résidence marina, appartement 39, agadir, 80000, morocco - confirmation number: 1548853818
This booking was supposed to be cancelled for no charge. The following day, I was surprised that cancellation fee is almost half price of the booking fee, which is 260 euros!
Is this normal, I just want to understand?

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12:48 pm EDT
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Booking.com the hotel site, worse hotel site experience of all time.

Very Worse Hotel Site experience of all time.

As a seasoned traveller I have used Booking.com and other sites Hundreds of times. Indeed my status with Booking.com is ‘Genius, Frequent traveller' But I don't feel like a ‘Genius' thanks to Booking.com?

I booked a hotel for seven nights and made sure it was ‘Payment upon arrival' For £154 UK Pounds.

Shocked the next day my bank showed a Staggering £322 plus was taken by the Hotel that ignored the ‘Payment upon arrival' and pricev literally charging me over double!

After expensive phone calls to Booking.com where I had to prove my innocents with bank records etc etc the hotel admitted Fault. I was informed I had given all the documents required to get my money back, but days later new demands came from Booking.com for yet more documents from my bank.

On the day of our Wedding I had to call Booking.com to try and resolve this and the American lady said "Go Yet married this can't be resolved today!" Indifferently. Upset, delayed I went with my partner to get married.

After the ceremony we had to go to our bank manager to get the Hand written, signed document Booking.com now insisted to try and get our money back.

In talking to my bank the customer relations man stated he and his girl friend recently used Booking.com and had a similar experience where the hotel ignored the ‘Payment upon arrival' and took a staggering £800 from his bank, months earlier to the day of travel that left them financially short.

That evening after the Wedding etc I again sent these documents from my Bank manager etc and waited for a reply. Nothing came I had to phone them again at Booking.com at their Amsterdam offices at great expense and upset the next day.

While Booking.com now say again they have all the document they require I am forced to wait days longer for the hope that I will get my Money back, Only £321 a fraction of the costs and where only £154 was only ever supposed to be taken upon arrival by the hotel. Where is the Customers protections at Booking.com ?

My Whole experience with Booking.com has left my Partner and I a ruined Wedding day, out of pocket expenses, expensive Mobile phone calls charges etc, and still waiting for my wrongly taken money.

We wrote to the CEO Mr Gillian Tans but as with Booking.com a reply is yet to be afforded us.

PLEASE think very carefully when buying your hotel and the site you use it can literally Ruin your life and leave you broken!

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3:02 pm EDT
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Booking.com apartment rental - booking confirmation number [protected], pin 6946.

I sent the following email to booking.com on 25th may and have received an offer from the company for a 10% refund which I have refused and asked for an improved offer but have still received no further communication. What should I do?

Further to several telephone conversations with the owner/manager of the apartment we booked with you and 2 conversations with your helpline staff and responses to comments which I made on your facebook page, I am writing to you, as advised.

Myself and 3 other family members (a party of 4 adults) have just returned from a trip to rome. My sister booked an apartment for us to stay in which is listed on your site as a 2 bedroom apartment. Here is the link...

https://www.booking.com/hotel/it/piazza-navona-white.en-gb.html?aid=356980;label=gog235jc-city_apartments-en-it-rome-unspec-gb-com-L:en-o:ossx-b:safari-n:xx-s:bo-u:c-h:s;sid=8291f74e526a8f96b6c64938a43c37a4;dest_id=-126693;dest_type=city;dist=0;hapos=2;hpos=2;nflt=sth%3d;room1=a, a;sb_price_type=total;srepoch=1527251335;srfid=b215f48b231e7c1fe0f74749f17ffe568096131ex2;srpvid=b08657c3617e001a;type=total;ucfs=1&#hoteltmpl

Our first impression of the apartment was very positive as it is in a great location and is well decorated etc but as soon as we had all arrived, we realised that the apartment had been fraudulently advertised as having 2 bedrooms. It is in fact a studio apartment with no actual bedrooms at all - one double bed is in the middle of the living room and the second double bed is situated on a small mezzanine above the kitchen with access by a wooden ladder and less than one metre of headspace between the bed and the roof, therefore you literally have to crawl into bed.

We called the apartment owner immediately to say that the apartment was not appropriate for us and politely asked to be moved elsewhere. We were told this was not possible that evening but that they would try to find alternative accommodation for us the next day.

We spent a very uncomfortable night on the first night, heard nothing from the owner the next day and then called them again in the afternoon. At this point, my italian brother in law who was part of our group spoke to the owner in italian but he had no luck in achieving any resolution either and at this point we became very frustrated and contacted your customer service team.

I'm sorry to say that this didn't lead to any resolution either! The member of staff I spoke to was very unhelpful and said that the owners "story" was different from ours and that they had told her that they had never had any complaints in the past! I then resorted to social media to express our frustration and was advised to contact you on our return which I am now doing.

Also, I was instructed by your staff to provide photographic evidence that the apartment is as I describe so that you can be assured that I am not making this up!

We made films and took photos which I attach herewith for you here; rome photos for booking.com

Rome photos for booking.com
Shared with dropbox

Our trip to rome was spoilt by the fact that my sister and her husband (both adults in their 40s!) had to sleep in what amounts to a bunk bed above a kitchen. It was hot and uncomfortable and very far from luxurious! Luxury is not just about nice decoration!

As described, our main complaint about the apartment is that it is not a 2 bedroom apartment, as advertised. There were other issues which were secondary to this, including;
The light switch in the bathroom is faulty/dangerous
The only available storage in the apartment is a small cupboard in the bathroom with 6 hangers
The shower mats are brown with age
There are woodworm in the beams above the bed in the kitchen!
Is the bed above the kitchen even legal? What would happen in the event of a fire?
In view of the fact that we expressed our dissatisfaction and requested alternative accommodation on the very first evening of our trip and wasted a great deal of our second day trying to resolve the situation before giving up and deciding to take this up with you upon our return, we would like;
A refund of the cost of our accommodation.
The details of the apartment on your website to be changed so that it is clear to your customers in future that this is a studio apartment and not a 2 bedroom apartment. We do not believe that this apartment would be comfortable and/or safe for 6 people.
Our booking was made by my sister susan diss and our confirmation number is [protected], pin 6946.

I am contacting you direct, as you advised via your facebook page, in the hope that you will treat our situation with some urgency. However, if I do not receive a reply from you within 3 working days, I will share our story and the photos and videos via social media networks. I have never done this before but such is the level of our frustration that I am determined to do my best to ensure that our experience is properly acknowledged and that we receive some sort of compensation for this.

I look forward to hearing from you shortly.

Many thanks

Julia calderwood
Mobile: [protected]

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11:44 am EDT

Booking.com complain for booking nr. 1031561573

Hello,
On the weekend I booked the apartment (booking Nr 1031561573; PIN-Code: 9601) for 400 Euro, and I was not provided with the apartment I booked (fotos do not match!). Apart from that there was an insect on the bed (see foto) and the wifi did not work (it was tried several times from different people with the password given).
For that I would claim for 60 % of the costs of the apartment.
Thank you for your comprehension.
Best regards,
Alvaro Jimenez
E-Mail: [protected]@hotmail.com
Tel.: +49 176-[protected]

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Update by Alvarojimann
Jun 11, 2018 12:02 pm EDT

All good

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9:22 am EDT
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Booking.com booking confirmation no: [protected] - debbie van der kraan

TO WHOM IT MAY CONCERN

Can you please organise an immediate refund of €94.00 for the above booking.

I made a booking for the Studio and made immediate payment.
Confirmation was received 5th June, including the address and telephone number to ring regarding collection of the keys.
6th June I received another confirmation for the booking. This time the address given was "RDC Droite 36 rue, Minvielle 33000.
I emailed the property to obtain the correct address, which they provided as "38 Allee Haussmann".
I also advised that we would be arriving into Bordeaux on a flight at 11.20 am on 8th June.
The property contact said they would ring me upon our arrival to arrange collection of the keys.
AT THIS STAGE WE HAD BEEN PRIVIDED WITH TWO DIFFERENT ADDRESSES and also, different contact telephone numbers.

Upon arrival I received a text (from yet another DIFFERENT telephone number) from the Property Owner. I was expecting a PHONE CALL. I had no way of responding due to having a different SIM card. Thus I was relying on their promised PHONE CALL.
I managed to send a text to them using alternative credit, and heard nothing from them for some time. I also asked our friends in France to contact the property owners, give them our telephone number (which they already had) and ask them to CALL US. No phone phone call was received, only subsequent texts.

Having not heard from the Property Owners I contacted friends who made the 1.5 hour drive from Fougueyrolles to come and collect us from Bordeaux. (We had booked one night at the Studio for Friday and our friends had intended to collect us from Bordeaux on Saturday).

I am absolutely appalled by the lack of customer care or service experienced. I paid for the booking in good faith, and was a)given DIFFEREBT addresses, b) DIFFERENT telephone numbers and c) very poor contact, by text NOT call.

Please organise an immediate refund.

I DO NOT WISH TO RECEIVE a standard template response to my complaint.

I look forward to receiving a REFUND and PERSONAL response to this complaint.

Regards,
Debbie van der Kraan

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4:59 am EDT
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Booking.com not receiving my refund

Booked a hotel with agoda.com later to realise that they booked the wrong room for me. Unable to get hold of the Agoda call centre because no one ever picks up i managed to get hold of Booking.com seeing that they also had a reference number on the booking confirmation. Booking.com admitted that the error in booking the incorrect room type was between them and agoda.com and not the hotel itself. Was told that the room i initially booked was available but at a higher price. Booking.com advised that i must pay the higher price to the hotel and they will refund me the difference within 7 business days. 30 business days later booking.com shifts the blame to agoda.com, contacted agoda.com i am now told that the refund must come from the hotel because the hotel charged me extra. The blame always shifts to the next person, who is the blame going to be shifted to next? Booking.com reservation number [protected].

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9:40 am EDT
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Booking.com refer a friend program and customer service

I am very disappointed for the refer a friend program and the whole customer service. I refer a friend to use booking.com and your app showed I will get my £20 and my friend will get 10% cash back. But after my friend check out, my £20 reward shown on app disappeared. I email to customer service and they said my friend order didn't exceed £40. I argue with them because it did show reward in the beginning and the terms in the program does said it has to be over £40. Eventually they said they can give me and my friend £10 compensation. And I have been waiting forore than 30 days. I called them again they said I won't get anything with further explanation for the letter. And they ignore all the email I sent...extremely disappointed for the service...

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3:06 am EDT
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Booking.com the app booking.com

My Bekræftelsesnummer: [protected] Pinkode: 7086
I wonder why my app booking.com tells me that I have cancelled my stay at Quinta Sao Goncalo, Funchal, Madeiro. This is absolutely wrong. I only cancelled the reservation for 2017!
We are looking forward to visit the quinta from May 12th to May 19th.

Best regards
Steen Grosen
Genious member of Booking.com

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8:10 pm EDT
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Booking.com internet fraud

I used to reserve a place to stay in beejing and paris through booking.com. Reserved 1 night sleep place in beejing and cancelled because china airline provide free of charge place to stay. When I reserved place to stay in paris first time I put number of night incorrectly, so I cancelled the reservation. Second time I found a bed in dorm room in hostel /arty paris porte de versailles by hiphophostels/, later I found a room, so I cancelled second choice.in confirmation mail from arty paris porte de versailles by hiphophostels was written in terms and conditions that the cancellation free of charge prior 48 hours of arriving. See the e-mail:

Your booking at arty paris porte de versailles by hiphophostels
Inbox x
Arty paris porte de versailles by hiphophostels via booking.com
Booking number: [protected] you have a new message from arty paris porte de ve...
8:27 pm (12 hours ago)
Jargalan dashnyam

8:37 am (36 minutes ago)

To arty
Dear all,

As I understood in confirmation mail states that:

The accommodation provider takes full responsibility for the content of this message, sent via booking.com

Thank you for your reservation - merci pour votre réservation

Please find below all the details of your reservation.

Veuillez trouver ci-dessous tous les détails de votre réservation.

Reservation number: 99612
First name: jargalan last name: dashnyam
Arrival: 1 jul 18 departure: 6 jul 18
(number of rooms) room type: (1) 4 mixed ens
Number of person(s): 1
Total cost (eur): 193.05
Reservation date: 5 jun 18
Complete your personal information and save time for your checkin

Useful information

Check-in from 3:00 pm / check-out until 11:00 am
* the reception is open 24/7.
* for afterhours check-in, please notify us of your arrival time, 24 hours in advance.
* before check-in time, we can happily store your bags in our luggage room until your rooms are ready.
* a valid id is required at the time of arrival. Without id, the access to the rooms won't be allowed.

Check-in à partir de 15h00 / check-out jusqu'à 11h00
* la réception est ouverte 24h/24, 7j/7.
* en cas d'arrivée tardive, veuillez nous informer de votre heure d'arrivée, 24 heures à l'avance.
* si vous arrivez avant 15h00, nous pouvons garder vos bagages dans notre bagagerie jusqu'à ce que vos chambres soient prêtes.
* une pièce d'identité valide est requise au moment de l'arrivée. En cas de non présentation, vous ne pourrez accéder aux chambres.

62, rue des morillons - 75015, paris - +[protected] - [protected]@artyparis. Fr

Special offer

Special offer
Only for our guest
Free shot* at the pub
On the road pub
20 rue d'orsel, 75018 paris
+[protected]
Few minutes walk from sacré-cœur
*offer only valid once upon presentation of this coupon and the key of your room
Art 99612

Get a 2nd free shot and complete your information

Terms & conditions

A valid id is required upon check-in.
Desired method of payment is required upon check-in.
Notification of any cancellation is required at least 48 hours prior to arrival, to avoid cancellation fees. If less than 48 hours, cancellation policy will apply for the first night.in case of no show the first night will be charged to your credit card.in case of a non-refundable deal, change reservation or cancellation is not possible.
All prices are applied only on hotel website bookings. Prices do not include the city tax.
Payments can be made by cash or credit/debit card. We accept visa and mastercard. No extra charges for paying with credit cards.
Children under 18 must be accompanied by an adult or present parental consent. There is no capacity for extra beds in the room.
Any booking for more than 8 people is considered to be a group booking. Please fill out the form on the group part of our website. The hostel has the right to cancel your booking at any time if you do not contact the hostel before making a group reservation.

Proud members of hiphophostels"

Later I found a room also through booking.com and cancelled above mentioned place but booking.com charged the money.

So please check it, please

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9:29 am EDT
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Booking.com hotel reservations

The site said I could pay at the hotel but my credit card was charged. I specifically chose the hotel because I could pay when I arrived. I called Booking.com and they said it was a prepaid reservation. This is not true because this was not my first time making reservations through this company. Very disappointing. The person I talked with Booking.com was not helpful. He pretty much dismissed my concerns.

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3:13 am EDT

Booking.com the 'hotel' was grossly misrepresented

I booked through booking.com a place that looked like a hotel on the website. It showed good reviews and ratings. I told them I was arriving late and received an email through booking.com with a door code. I walk to the address from the train station after 10 pm andit leads me to an ALLEY. There is no signage AT ALL. It's dark and there's graffiti. I call the number and the guy says it's the right place, door#6. So I use the code on this door, it lets me in, and this is NO hotel. It's remodeled apartment rooms or something. The room I have has a small shower built into the corner of the room. There is no toilet. I ask the guy on the phone about the toilet, he says it's down the hall. He says I misread the listing. The listing says NOTHING about bathrooms. Sheets are dirty with hair in them. There are no towels. Someone is using a power drill right next door at midnight. I spent 3 hours on the phone with booking.com trying to get help. They all said they would help me move, not one person ever called back. Had to stay there. The 'hotel' says they will charge me the one night and cancel the rest of the reservation. Can't happened yet. This is not safe for a solo female traveler.

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8:49 am EDT
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Booking.com stay at diamante k in tulum, mexico

Hi there, my name is Maria and I am here writing a complain about my recent stat at Diamante K in Tulum. I reserved 5 nights there based on the very good reviews that I found on Booking.com. However, when I arrived to the residence I got really disappointed by the room which was not as expected after paying 1200 for 5 nights! In addition when I arrived, the area got hit by an hurricane and because of the very strong rain, the room was full of water and also important documentation got wet. I went to the front desk to make a complain and to see if there was the possibility to change room. The person there was even not able to speak good English! After many tries the answer was that it was not possible to change room as everything was booked. I asked if it was possible to have a refund and I also wrote an email but never got an anwer.
Can be possible for booking oversees these property and the bad professionality of the staff?

Moreover there is no possibility for me to get at least a partial refund for all the problems I had with this hotel?

Last request : I would love to have my bad review shown so at least other clients can be informed. How can I do? I already rate my stay and wrote a bad review but I don't see it on the website.

Many thanks,
Maria Ascierto

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11:18 am EDT
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Booking.com I reserved a room and the hotel never got my payment so they re-booked the room

I trusted booking.com with my family's memorial day vacation to mexico. I was not asked to pay up front but my credit card was on file. When I called the landlord for the keys 2 days before my arrival I was told that booking never sent my payment so he had already rented the room. I was furious as this was a holiday weekend and everything was booked. At first booking was apologetic and helpful and offered my a way lesser quality hotel for the same price. I had no choice but to book it as there was nothing else available. I talked to a supervisor on 5/24/2018 and she offered me a $30 refund and a call from customer relations within 48 hrs. So I check in to the other hotel which was a dump. Nowhere near the apartment on the beach that I lost out on. The beds were hard, towels were like sand paper, there was no water pressure, and the maids never came to the room. I have emailed them as I never heard from customer relations in the allotted time they promised. Still no call over 1 week later! They do not care about their long-time loyal customers and have no resolved my complaint. They ignored my email so I will again have to take time out of my work day to reach out to them. I will never use this company again as their word means nothing and they have horrible customer service. What kind of customer relations team does not keep a promised timeframe?

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2:39 am EDT

Booking.com booking a room

I booked a room thru booking.com on may 21st for may 24th, the morning of the 24th I went to check in, and was told check in wasn't until 3:00! however they took all my information, drivers license with address ect. I went back around 6:00 and was told there was a flag, because I was a local, and they (candlewood suites in vicksburg, ms.) don't rent to locals! what! how was I able to even book a room! customers rely on you to book rooms for them, and shouldn't run into this type of problem at the time of check in! I had guest in town for my daughters graduation on this date! and had to try and get another room last minute! thank goodness comfort inn suites was able to accommodate me!

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11:09 pm EDT

Booking.com prepaid nonexistent booking

I made an online booking for accommodation via booking.com website and they took full amount amount 6 days prior the check in date. When I arrived on the checkin date the booking did not exist and they could not accommodate me. I had to outlay another booking cost, spent several hours on the phone to booking.com who assured me the money was being returned (after booking.com agent (novice) sent an email saying it was cancelled by me at no charge when I was on the phone to him prior to putting me through to his supervisor who then promised the money was being returned?) Booking.com keep sending generic emails about wanting more information after I have sent: Transaction with Bank logo, name, account details, amount etc. and still some 2 weeks later refuse to return my money to the point where I have made a complaint with ACCC.

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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