Menu
Booking.com Customer Service Phone, Email, Contacts

Booking.com
reviews & complaints

www.booking.com
www.booking.com

Learn how the rating is calculated

4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Booking.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Booking.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Booking.com reviews & complaints 1689

Filter reviews by rating
5
6519 reviews
4
1 review
3
1 review
2
6 reviews
1
13 reviews
Sort by:

Newest Booking.com reviews & complaints

ComplaintsBoard
L
12:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Incorrect cancellation fee QT hotel Bondi, Australia

Booking cancelled December 13, 2020
QT Bondi forced a nights accommodation from my card via manual eftpos machine.
Booking.com confirmed the cancellation fee was unwarranted :
"Miea H, from Customer Service" Dec 16.
"Thank you again for your patience here and holding. I was able to speak to the property and QT Bondi was able to confirm that you did cancel your reservation in the allotted time frame. QT Bondi also confirmed the amount
charged for the reservation will be reversed in 24hours.
I am going to forward all of this information over to them by message as well to be sure they follow up with us once the refund is processed."

It is 14days later and QT Bondi now say the cancellation was too late and no refund is due. Booking.com say that they must do as QT Bondi says.

This is all against the information printed in Booking.com site and the response from Miea H. on Dec 16.

Desired outcome: Refund of $233 charged to my debit card plus overdraft fee of $15 from bank

Read full review of Booking.com
View 0 more photos
Hide full review
ComplaintsBoard
S
5:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com agent refusing t o refund payment(Durban trip)

In Janauary 2019 I made a booking for a holiday which was planned for Decemeber 2019, through booking.com, which directed me to (Thandes Travelling Agency). Upon communication Thandes Travel Agency advised me that upon payment of R3500(three thousand five hundred rand only) a hotel accommodation will be safely secured. The total cost amounted to R7000.00(seven thousand rand only). The R3500(three thousand five hundred) was duly paid by me as a deposit.

October 2019 i called Thandes Travelling Agency advising them that he was cancelling the booking because of financial constraints, Complainant was advised that he will be refunded. Till to date refund has not been made.

I have reported the matter to the consumer protection Department, and I will appreciate if i can be assisted in allocating the business address. as she is not responding on her telephone contacts. her name is Thandekile Shozi

Regards

Sipho Gamede
[protected]@gmail.com
[protected]

Read full review of Booking.com
Hide full review
ComplaintsBoard
P
6:54 am EDT

Booking.com [protected]

I have telephoned and emailed cindy, regarding, refund to no avail. I cancelled o 2nd November and feel I have been very patient. Please can you be of assistance regarding my refund.
Thanks.
Peter

Read full review of Booking.com
Hide full review
ComplaintsBoard
P
4:54 pm EST

Booking.com Failed to respond to cancellation request on 11-10-2020 due to covid 19.

My sister and I had reservations for 11-15-20202 to 11-20-2020 for Sundestin Florida with VACASA LLC. On Nov. 10, 2020 I sent request to cancel due to the Colvid-19, Booking.com through email, phone with no help. I called VACASA LLC, to cancel and they said it had to go through Booking.com. The reservation was under Patricia L. Marion, email address is [protected]@gmail.com, her phone number is 513659-0256.. Booking.com is hold her money of 830.43. I will never use them again. Please help to recover my sisters money. She is on a fixed income. Thank You

Read full review of Booking.com
Hide full review
ComplaintsBoard
H
4:50 pm EST

Booking.com False information and lack of response

I made reserved at room at La Quinta by Wyndham Brandon Jackson Airport E for Sept. 6 -7 2020. I called the cancel my reservation but had no answer. I spoke with a rep from booking.com and she told me I would be refunded my full payment, but now it November 24, 2020 and still no payment. I now wish a one night stay at the same location on November 26, 2020 instead of my refund that I never received anyway. This is my conformation # and pin...
Confirmation: [protected]
PIN: 0155.

Please call Warren Hallmon at [protected] asap please

Read full review of Booking.com
Hide full review
ComplaintsBoard
S
9:17 am EST

Booking.com Will not help me to take quite obvious lies and inflammatory comments off my reviews which is now damaging my business

Guests I had to ask to leave my property through their damage to my property and verbal abuse and breaking my house rules have left lies and accusations of theft on my reviews which is destroying my business.
Booking.com have messaged to say that the comments are fair and will not take them down.
How can lies be fair?
If you check all of my other reviews my guests are extremely happy and give glowing reports.
The guests that have damaged my business were asked to leave because the boyfriend arrived drunk and proceeded to continue to drink vomit and have diarrhea all over my bathroom leaving it in a very unsanitary condition.
The house rules were broken and I asked the guests to clean up and leave before they could damage my home further.
They have now suggested in reviews that I have stlen money and drugs from their room which is a terrible lie and I am not happy for it to stay in reviews as it is damaging my business.
I still cannot use the room that these people stayed in as it is being sanitized. Ive had to throw away all linens from the room as the vomit had blood in it.
Booking.com are refusing to help me.

Read full review of Booking.com
Hide full review
ComplaintsBoard
M
2:00 am EST

Booking.com Guest house owner - not getting paid by booking.com

Good day
I received this message from booking.com on the 4 September 2020, when I asked for Money they needed to pay my Guest House for payments they took on my behalf. It was a service they offered. When I notice that they paid short I stopped the service and ask for explanation of there payments.
They send me the following:

Dear Partner, Greetings from Booking.com We made the below payments on the 18.08.2020 ZAR 2.993, 61, ZAR 4.262, 60, ZAR 1.226, 59 totak amount paid was R 8482.8 Invoices deducted were invoice ref:1551357604 and 1552178527. We hope that this is now clear. Kind Regards, Credit Control Team

Out of this email, would you like us to share a proof of payment of the payment done to you less the invoices?

I have asked please send me the Proof of payments as when I looked at my bank statements, In my Bank account showed only R1.226, 59. I have asked for the proof of payments that they said they will send. Today its the 11/11/2020 I still did not get any proof of payment send to me. I have over 20 Unanswered messages on the online site. Just strange that All of the Numbers for Booking.com works. They only department that you cant call is the financial department. I have called over 20 times the other departments and no one can help my case.

The best part of the story is that I got a call yesterday the 11/11/2020 from the financial department asking me to pay my last 2 Months Invoices. But the lady could not help me with a Payments they said they made in August 2020 to me. I was treated like a criminal like I was stealing their Money.

Please can anybody help me as its now almost 3 Months and they are not coming back to me?

Read full review of Booking.com
Hide full review
ComplaintsBoard
M
7:53 am EDT

Booking.com No refund

I know I am wasting my time, as I have no faith in you at all now. Despite booking many holidays with you over the past. But never again.
Last year, I booked and paid for a 4 day break in great yarmouth. Then along came the virous. As time was getting quite close to the date, and I had heard nothing from you as regards advice on what to do. I read the rules and regulations and it said if we were no show, we would loose our money. So I cancelled, knowing now, from different companies that that was the worst thing I could have done (how convenient) tried many times to contact you just before hand. No reply, your customer services were off line.
I rang the hotel owner and asked, who had our money? He said it was you! And you didnt release money to you till the day before holidays were due, and that we should get the money back but as I said, couldnt get through to you for advice. Even about moving holiday date. So after reading on line about many many complaints about you, and how nobody had any replies, I have to say I just left it.
But every now and again, I get mad at how we were treated, and understand that our holiday was only £140, not like the many thousands of people who lost thousands of pounds with you.

Read full review of Booking.com
Hide full review
ComplaintsBoard
N
10:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com 3105674331

I had this booking for 4 sep20 but because of covid the concert got cancel so I called you many times to change date but spend hours on the phone to you with no help really not happy with you treatment to me as you can see I use booking.com regularly you have taken the money from my account. Is it possible to get some help thanks simon fisher

Read full review of Booking.com
Hide full review
ComplaintsBoard
S
5:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Misleading photos on website

I have booked through booking.com many times.
I recently booked a last minute stay at norbreck hotel in Blackpool
The pictures looked ok
We got there the hotel stank. It was filthy, damp and disgusting.
The rooms were nothing like the pictures, we upgraded our two rooms to sea view but the Windows were so dirty inside and out we couldn't see.
We asked for different rooms but the guy on reception said they were all pretty bad and said if I put in a complaint to their customer service department we would get a full refund but they will not give us one as they are saying the hotel is not dirty!
We also got woke up at 2am by some guests bursting into our room and I screamed to get out. They then got into our daughter and 3year old granddaughter s room and made my daughter and granddaughter cry as they were so scared they would come back in
Booking.com should not be falsely advertising this dump of a hotel and as for covid rules there are none
I would like my £137 back

Read full review of Booking.com
View 0 more photos
Hide full review
ComplaintsBoard
A
10:18 pm EDT

Booking.com Misleading advertising from booking.com

This is for an old trip in Dec 2019 but I have been unable to find anywhere to make a formal complaint to booking.com. I think after covid they really would not care anyway.

I stayed at a hotel that looked nothing like the photos online on the booking.com website (Ban Sabai Village Resort in Chiang Mai). I checked out the next day because I had such a bad sleep, the room was so dusty and old and the hot water in the bath and shower did not work properly. The bed was musty and smelled so bad that I felt sick and was coughing in the morning.

Anyway I was travelling alone and really upset and booking.com did nothing to help. The hotel refused to give any kind of refund so I lost over $800 NZD. I believe booking.com has a responsibilty to not mislead its customers with false advertising. They just palmed me off and told me to try to talk to the hotel directly, but the hotel also did not care once they had their money.

I would never use booking.com again after this experience.

Read full review of Booking.com
Hide full review
ComplaintsBoard
J
12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Room 610 summit panama city beach fla

Room 610 not as described, I ask for the room to be cleaned at an earlier time, It wasn't We had to wait. When we got to the room it had not been cleaned, You said it had a tub shower combination it did not. It had only a very small shower, which was a non locking situation. The dryer would not keep running, I washed a set of sheets that looked like it was only pulled up and not freshly made. There were no fresh sheets in the took up closet. This is the most chopped up room I have ever rented! The floors had sand We had to wait while they sent someone in to reclean the not yet cleaned room. You showed a nicer balcony, the chairs were not as pictured, very uncomfortable. Rusty high top table. Balcony was very dirty. While I am giving you my honest opinion, There was a full closet (lamps, vacuum, and other of owners stuff. We had to live out of our suitcases, No where to set even a suitcase. Even in the kitchen, no dish towels and it was, a high top table.) The ice maker did not even work. The only place you could even get ready was in the kitchen counter top which now takes up a lot of counter space.. I have never been so disappointed in a room as I was this one! I will never be able to trust booking.com ever again. We have always used them, not anymore Wasted a whole day. We even left a day early at night just to get back to our home. Wasted trip.

Sent from Mail for Windows 10

Read full review of Booking.com
Hide full review
ComplaintsBoard
S
3:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Non return of money taken from my account on a free cancellation reservation which had to be cancelled due to covid 19

I made a reservation at the beginning of the year for a large group villa for a special occasion which unfortunately had to be cancelled due to government advice about travelling because of the covid19 pandemic.

When I made the booking I purposely chose one with free cancellation so we had the option to change our mind depending on numbers and location etc. The owners took over £1200 from my bank account and when I queried this they explained it was just a formality which would be refunded within 7 days if required or put towards the full amount.

I cancelled well before the cut off cancellation date and since then have made numerous attempts to reclaim the money. Customer services at booking.com have agreed the money should have been refunded long before now and have sent a few emails promising they are taking steps to make sure the owners refund the money due back but have also ignored several of my emails and i'm still £1200 out of pocket!

Read full review of Booking.com
Hide full review
ComplaintsBoard
S
8:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Booking made 11 months ago did not see was partner provider, agoda. Cannot contact hotel, agoda and booking.com not listening to me

I booked on the 21st Oct 2019 5 hotels in Canada with Booking.com for a trip in September 2020.
We live in England and due to Covid19 sadly our British Airways flight from London to Canada was cancelled and also British government and Canadian government not allowing us to travel between our countries yet due to COVID19.
We with a booking with Marmot Lodge Jasper, 1 room, 3 nights, Sept 15th to Sept 18 which we now see was made with partner provider Agoda. - I am unable to speak to anyone about cancelling and hopefully a refund.

We had an identical booking made with Charltons Banff, 1 room, 2 nights, Sept 13 to Sept 15 same terms and conditions as the Marmot Lodge Jasper also with partner provider Agoda who updated booking to allow us to cancel and have a refund, yet nobody will do the same for Marmot Lodge Jasper?

Cannot find an email for the hotel, as my booking is with booking.com Agoda will not talk to me and booking.com said back within 1 min a standard reply when I keep asking them nicely to 'think out of the box and ask Agoda / hotel about cancel and refund due to not being able to provide services'.

Read full review of Booking.com
Hide full review
ComplaintsBoard
L
3:59 am EDT

Booking.com A promised refund that has never appeared

Attention please,
I have sent and been sent numerous emails regarding a cancellation due to Covid 19 to our accommodation booking as travel restrictions prevented our travel we were forced to cancel. I was promised a refund but this has not appeared in my account.
The booking ref [protected] for Hartsop fold accomodation was from 10/7/20 -17/720
Please reply and action this immediately otherwise I will be seeking legal advise
Regards
Louise Valois

Read full review of Booking.com
Hide full review
ComplaintsBoard
K
8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Room booked in Helen ga

I booked a room through booking.com at alpine village inn in Helen for aug 22 2020. When we got there the room was old and outdated. We couldn't cancel because the manager said we would have to speak to owner and she wouldn't answer and we had called her prior to this and emailed about another matter and she wouldn't answer either. The pics on booking.com and ratings were not accurate. I sent them pics of the rooms with paint peeling and the cover off the AC u it and the green algae in the fountain in front of the room and told them about the door not locking and all the other problems. They did nothing! The owner was rude and refused a refund and again they would t help or refund even part of our money. It was a bad experience and they helped that woman rip us off!

Read full review of Booking.com
View 0 more photos
Hide full review
ComplaintsBoard
M
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com yit casablanca hotel, granada - no refund

In March this year, we booked a long weekend break with the above hotel and paid them Direct a total of £353.33.

However, as we were unable to travel to Granada because of the Covid19 situation, the hotel and Booking.com are refusing to refund us, despite the previously saying that they would.

We have provided the UK bank statement showing the amount we paid and now booking.com are telling us that we must provide the payment details in Euros, even though we paid in Sterling. We are just getting the run around now.

Last week we were told by booking.com that if the money was not refunded into our account, they would cover the cost and repay it to us, but the funds have not landed.

Read full review of Booking.com
Hide full review
ComplaintsBoard
R
11:50 am EDT

Booking.com Lodging

I booked a room through Booking.com, and later found it cheaper. They have a best/lowest price guarantee, so I contacted them and provided the proof, but they still refused to honor the guarantee. I contacted Customer Service via the toll-free number but was left on hold. My initial contact went completely unanswered. I wouldn't recommend Booking.com, nor will I ever use them again. Their Customer Service is sorry and pathetic. It's a shame when a big Corporation like Booking.com refuses, to honor their own guarantee.

Read full review of Booking.com
Hide full review
ComplaintsBoard
I
9:16 am EDT

Booking.com Linos inn kakopetria hotel cyprus

Dear Sir/Madam,
I booked a hotel room For one night on 18/7/2020 in Linos Inn hotel in Kakopetria in Cyprus via booking.com. I paid in full on the check out on19/7. The same time I was charged another amount as security deposit I believe. It's been 2 weeks and I haven't been refunded those 62, - euros. Called the hotel, wrote them three e-mails, no response. How long does it take to return my security money? Would like this to be resolved as soon as possible.

Read full review of Booking.com
View 0 more photos
Hide full review
ComplaintsBoard
J
7:49 am EDT

Booking.com Misleading the general public

I own a guesthouse and unfortunately have to use the likes of the OTA's (Online Travel Agents), namely Booking.com
They are basically a commission only sales agent but portray themselves as the guests best friend, not so, they are a dictatorial agency that make misleading statements and are definitely do not offer guests the cheapest prices. My advice would be to use them as a directory, then once decided on your preferred place to stay book direct with that establishment as it will mostly cost you less. as Booking.com charge accommodation establishments such as my own 15% commission.
However apart from my personal opinion as a supplier to Booking.com my complaint is best described by the attached information.

Read full review of Booking.com
View 0 more photos
Hide full review

Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

Expand Collapse all
Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Booking.com customer service

Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Booking.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Booking.com Customer Service. Initial Booking.com complaints should be directed to their team directly. You can find contact details for Booking.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Booking.com. Discuss the issues you have had with Booking.com and work with their customer service team to find a resolution.