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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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Newest Booking.com reviews & complaints

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D
8:34 am EDT
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Booking.com usa roadway inn junction city kansas

I made reservation for 5 nights on booking.com only hotel left in area due to college graduation going on. I was not there for that. Hotel was very large on outside not bad shape could use some work. Inside lobby was clean . Well got to my room doors don't shut locks didn't work. Holes on ceiling, towels had hoes in then the fan in bathroom no cover on and filthy. Tub had mold around top, the only chair in room was filthy and gross the bed had a protective cover but was gross the sheets seemed to be clean. Since i has my dog with me the door was an issue so I requested new place they sent me to another room same issue with door and lock room was just as bad I have pictures for you to see. They just kept telling me well we lock unlock door for you No! I stayed one night and found another place for the next 4 days totally disgusted want money back they told me to contact you guys! Had to go ask for toilet paper cause the one that was there unwrapped when I opened looked like it had been dunked in water and left to dry !
Denise Dunning

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9:15 am EDT

Booking.com free cancellation is a scam

Booking.com sent me an email that stayed last minute bookings with agree Cancellation. I opened the email and several hotels popped up. I chose one and booked a one night stay. I use both booking.com and Hampton inn for years, 16-20 might Booking's a year. The builder we were to see cancelled at the last minute because of illness. We were two hours into a three hour trip and had to turn around and head home. Thinking we had Free Cancellation we did not proceed to the destination. We tried to cancel but we're told there was no Free Cancellation on that room. This is a true bait and switch. There was no screen that popped up stating this room does not have Free Cancellation before booking so you would think it was cancellable. Needless to say booking.com gave me the runaround. Someone will get back to you in a couple days, someone will get back to you in a couple days etc etc. Never any answer to numerous emails. The hotel refused to rectify the situation as it was booking.com that stole our money. We are retired and $170 is a lot of money to us.

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5:05 am EDT
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Booking.com change of date on a booking

Confirmation no [protected]. This booking was fully paid. As it was made on the incorrect date we asked to change the date of the booking. This was done one month prior to the booking date. The booking is for 10 days. Booking.com refuse to change the date of the booking or cancel the reservation, therefore we have to pay 10 days of accommodation although we are unable to use it. We offer to pay a cancellation fees to no avail. I think this is very unfair, actually a robbery, and unless it is rectified i will go public with it.
Best regards
Giulia Alberti

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9:08 am EDT
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Booking.com hotel

Dear officer,
I stayed in your B&B for 3days from 9-13 May 2019. I booked that by Ryanair booking.com; Ryanair Itinerary Number:[protected].

I have complaints about my stay and I want you to kindly consider this:

-I booked Grenville house hotel (£189.06) but was accommodated in Grenville B&B. I am not happy with this.

-the first night i stayed in lower level floor which I didn't require as i asked for a room toward sun in my booking comment before i book the rooms.

-in this room, there was no TV either.

-there were ants and insects in the rooms and I have the pictures for it.

-the movement from the lower level to 1st floor for the next days was difficult for me.

-once i arrived to the hotel in the evening of 12 May and i was left behind the entrance door for 15 min as the swipe card was not working and the call to the manager of the hotel was not answered. i was very stressed. but when the manager returned, he complained: why did u call me several times and why u are making the communication companies rich!

my overall experience was stressing stay there and i want you to kindly consider this and reply to me.

best regards
Nima E. Gorji
+[protected]
nima.s.[protected]@gmail.com

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8:47 am EDT

Booking.com failed to cancel a reservation

I booked a room with Booking.com late last year for a Mothers Day weekend in Georgia at the Hilton. My family changed their plans so I was able to cancel the room in enough time to avoid a cancelation fee. Booking.com even sent me a cancelation confirmation number. Months passed since i canceled so like a dope I deleted the original reservation notice and cancelation notice. I was so surprised to see that Hilton was charging my card for the full amount. When i went on Booking.com it was never canceled when I tried to retrieve the cancelation confirmation number i was unable to do so. Could not get anyone from Booking.com on the phone or via live chat so I opted to do a late cancelation for less money, Booking.com sent me the cancelation confirmation number again. I went back in an half hour later to find that the reservation still was not canceled I called Hilton and they never received the first or second notice. Hilton had charged my card for $773.00 for a room I canceled months ago that Booking.com failed to follow through with the cancelation per my two requests. And there is pretty much no way to contact them when you have an issue.

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4:06 am EDT

Booking.com hotel booking

I booked hotel on the 11th of may in athens greece. i paid through paypal. i went on the map to find the way there when we arrived at the address it was a residential block of flats, we rang one of the buzzers on the wall a lady came out i showed her my booking on my phone and she explained the hotel was at the end of the road and turn left and it will be on the right. when we got there we could not find it, so we asked one of the shop workers who then directed us back to were we had come from. we went back there rang a few of the buzzers on the wall by the door but no one came out, we asked the workmen working on the site right next door and he said that was the right address we was at but there was no hotel/flats of that name there. I then tried to call the phone number that was provided but all we got was a greek and english message saying that they had blocked incoming calls to that number. so after an hour of trying to find and contact them we had no choice but to book somewhere else. the name of the place was called MONASTIRAKI FLATS.

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9:12 am EDT

Booking.com hotel stay in washington, dc

I booked a 2 night stay at a 'hotel' called Asante Inn in the Columbia Heights area of Washington, DC.

I booked via Booking.com and after a horrible first night's 'sleep', I contacted the property to ask for the 2nd night's fee to be refunded as I was not going to stay there.
I felt unsafe at that location. There was NO staff on site, NO ONE at the reception desk to greet you, in fact, I felt as though I was alone in the building as I never saw other guests!

I didn't sleep that night at all as I heard noises, as if someone was trying to get in to my room. When I contacted the property manager at 5am, I was told to contact Booking.com.

Unfortunately, Booking.com was unwilling to compensate me for my 2nd night's stay, even tho I checked out and didn't stay there a 2nd night.
I had to provide pictures of the location, pictures of my room door, pictures of the main entrance door and an explanation as to why I didn't feel safe, which I did.
Even after supplying all this information, pictures and a video, all Booking.com kept repeatedly telling me was that the property does not offer refunds.

I would have been more than happy to get a Booking.com credit, to use in the future, but that apparently is not something they were willing to offer me.

I was also informed by Booking.com that the property owner (Shirley), offered me a different room, which was a complete LIE.
Never was I offered a different room from the property manager, but I guess Booking.com took their word over mine.

I will NEVER deal with Booking.com again, and I will advise everyone I know of my situation.

They are not out to satisfy paying customers, they are out to make money from properties that have rooms to rent.

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8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com hotel/hostel/bnb

Changing decisions after done the reservation and didn't answer emails/phone/whats'up.
Terrible and a complete waste! Avoid at all costs!

They are not honest. We have booked a room on our way from Milano to Pisa on 24/04/2019. The request about coming 30 min later then the recommended arrival time was approved by the host at once.
1 hour after the approval and thus 20 minutes before our arrival we have got a message - no, come 30 min earlier.
Having made all possible and impossible, we came 7! minutes too late and no one opened the door. We tried to reach the host by all means - whats'up, booking, bnb, message, phone - the phone was just turned off until very late evening the day after. Even the next day we have not got any message from the host, no explanations and no excuses.
Via the customers support of booking.com we got to know that the host could come later, but for the additional payment of 15 euro p/p. We sent messages to the host asking for explanations and no answer ever received.
The next day the host set us as "no-show" on booking website. Point. No more explanations or anything. They are not professionals. A shame!
They didn't want to refund our money and finally I needed to find another hostel or to sleep in the street instead of having the dinner in the heart of Pisa.
No apologies, no manner, I cannot believe this place makes money, there are many other hostels that are more pleasant and better value for money with flexible arrival time and hospitable hosts.
Don't come here, please!

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8:21 pm EDT

Booking.com booked at white summerville tourist in coron philippines

Price is 26 euro for 1 night. After checking in we found out later on that there is no water supply at all!? We can't take any showers, no coffee. We can't even go to the toilet. Booking.com should immediately put this hotel offline! It says free WIFI but that is also not available. I want a refund! We are also the only ones in the hotel. Now I understand why...

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10:55 am EDT

Booking.com booking.com won't speak to us and resolve situation

48 hours before our trip starts, we get an email saying that our room reservation has been changed due to an error by the hotel. I booked a room with 4 beds, but was being told that now I'm getting 2 beds. I spent 1+ hour on the phone with an agent and the best solution they came up with was adding a rollaway bed, which she then discovered wouldn't even fit in the room.

Asked to speak to a manager three times and each time was being told this is the best we can do. 4th time they said they can email manager who is in Singapore and they should respond in 6+ hours. THis is ridiculous and not what I expected from booking.com. Awful. Will be telling all friends and family never ever to book with them again.

Confirmation# [protected]

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6:33 am EDT

Booking.com invoice

Dear booking.com

I need to ask for the below Invocies from you, made on your website and we have the charges on our bank account:

2018.09.03., Monday 2018.09.03., Monday 214T180903V12541 -87.88 EUR [protected] [protected] Hotel on Booking.com Amsterdam 87, 88 EUR
2018.08.13., Monday 2018.08.13., Monday 214T180813V12EB1 -346.48 EUR [protected] [protected] Hotel on Booking.com Amsterdam 346, 48 EUR
2018.09.24., Monday 2018.09.24., Monday 214T180924V125B4 +133.24 EUR [protected] [protected] Hotel on Booking.com Amsterdam 133, 24 EUR

regards, Petra

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2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com hotel charges not the best price as promised

I booked thru booking.com a hotel room at The Knot Tokyo Shinjuku from 18 to 20 April 2019 and was assured that the hotel charges would be the best price guaranteed. My booking number is 3379.524.525. When I was in Tokyo, I saw from online that the hotel room charge for 20 April 2019 was listed at yen 23, 000 only. So, how can it be that the hotel charge of yen 37, 800 that I have to pay is the best price guaranteed? Far from it! I am paying 50% more, notwithstanding that I have already stayed 2 nights at the same hotel.
I would appreciate a refund of the excess amount, in view of your match price policy.
For any clarification, you may contact me at [protected]@gmail.com.
Thank you,
Ms Sheena

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Update by AHow
Apr 27, 2019 2:26 pm EDT

I booked thru booking.com a hotel room at The Knot Tokyo Shinjuku from 18 to 20 April 2019 and was assured that the hotel charges would be the best price guaranteed. My booking number is 3379.524.525. When I was in Tokyo, I saw from online that the hotel room charge for 20 April 2019 was listed at yen 23, 000 only. So, how can it be that the hotel charge of yen 37, 800 that I have to pay is the best price guaranteed? Far from it! I am paying 50% more, notwithstanding that I have already stayed 2 nights at the same hotel.
I would appreciate a refund of the excess amount, in view of your match price policy.
For any clarification, you may contact me at audreyhow15@gmail.com.
Thank you,
Ms Sheena

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9:09 am EDT

Booking.com fatorria il millione agriturismo

Hello there,
On the 21st of April we've booked a room at Fatoria il millione agriturismo, at the outskirts of Florence, Italy.
I spoke to the manager of the property directly and specifically asked for a room for two.
I first asked for two seperate beds, for me and my senior mother. The manager told me he had no more seperate beds rooms, but we will have a large shared bed addequate for two people.
When we arrived to the room we saw one poor couch, which turns into a small 1.5 bed, that can be addequate for 2 little children, a the most, and in addition one could feel when lying on it the springs stuck in your back.

It was insulting. For a place that charges more than a 100 Euros per night one would expect a normal bed. Not that much of a request.
I immedietly spoke to the manager, and asked either for a different room or that he will at least supply us with another mattress, since as I mentioned - two grown ups could not sleep together on that bed.
The manager didn't have another room or bed, and after a discussion of few minutes told us he would refund us if we leave that instant.
That we did, and booked a hotel in Florence for the same night as could be seen in your website.
The manager told me to contact him on Monday morning and send him my bank account for refund, yet he did not answer my messages since then.

For these reasons specified we would ask you to refund us with the charge for that night.
Sincerely,
Shahar Gabai

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12:52 pm EDT

Booking.com hotel which I booked in january

In January 2019, I booked via Booking.com one night in Chesapeake Resort in Islamorada, based on reviews and the website.
When we arrived on 6 April we were given a room which looked like a 2 star motel room without any resemblance to what is on the website. When we opened the curtains, we were supposed to view the ocean, we saw builders' skip. When I walked out of the room I saw that the main building was covered in scaffolding and rebuilt, while most of the rest if the resort was fenced off. The mature Palm trees were not maintained, and I could see coconuts on the ground. These mature coconuts have be cut as otherwise it is a heath hazard. The area which was open was dirty. Only the small pool was open with very little space to relax around it. The resort still advertises two pools!
The air conditioning in the room was loud, and in order to sleep I had to move an easy chair, stand on it, and pull the plug out.
As we were on the ground floor I was afraid to open the door, so the room was very hot.
Since January, there was enough time to let me know about the works although the manager told me that the works have been going on for more than a year.

I look forward to having hour comments and an adequate compensation.

Susan Fisher
35 Caddington Road
London NW2 1RP
email [protected]@btinternet.com
copy of booking confirmation

Pre-authorisation: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival.
Please note: additional supplements (e.g. extra bed) are not added to this total.
The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.
If you don't show up or if you cancel applicable taxes may still be charged by the property.
Is everything correct?
You can always view or change your booking online - no registration required.
Cancel your booking
Request early check-in or late check-out
Contact the property
Edit guest details
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Room details
This room features a 37-inch flat-screen cable TV and a furnished screened balcony with a garden view. A small refrigerator is also included. Please note maximum occupancy is 4 guests. Extra beds cannot be accommodated.
Guest name Susan Fisher Edit guest name
Number of guests max. 4 people.
Meal plan There is no meal option with this room.
Special Requests
Approximate time of arrival: between 10:00 and 11:00
Important information
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

If you expect to arrive outside check in hours, please inform the property in advance.

Please note, due to previous hurricanes some amenities are limited. Please contact the property for more details.

Please note that the property is currently undergoing restoration. Limited amenities may be available.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment
You have now confirmed and guaranteed your reservation by credit card.
The total price of the reservation may be charged at any time after booking.
Please note that your credit card may be pre-authorised prior to your arrival.
This accommodation provider accepts the following forms of payment:
American Express, Visa, Euro/Mastercard, Discover
Change credit card details
Booking conditions
Cancellation policy
Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.
Guest parking Free private parking is possible on site (reservation is not needed).
Internet WiFi is available in all areas and is free of charge.
See all booking conditions
Need help with your reservation?
Contact the property Phone: +1 800-338-3395
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Update by SusanDFisher
Apr 22, 2019 12:54 pm EDT

no update yet

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6:05 am EDT

Booking.com payment complaint

Hi, my property ID is 2817851, name of the property is west end Homestay Mashobra, SHIMLA, Him a half Pradesh, pin 171007
Guest name is Amit sawhney check-in 18 Apr 2019 check out 21Apr 2019 .He had booked 2 rooms, he has not made any payment at hotel stating that he has made direct payment of Rs 10281/ to booking. Com .verbal complaint was lodged yesterday at about 9 PM IST to Mr Stephan the official on duty. He has confirmed direct payment of Rs 10281/ to booking. Com.He has told me to furnish my bank account details to booking. Com and assured me to transfer the above amount in my account.Details of account are as under
Name:Sarina Chauhan
Bank details: icici New Delhi Cantt Branch, Sadat Bazaar New Delhi cantt
Pin -110010.
IFSC:ICIC0001822
Ac no:[protected]
Request kindly resolve the issue on priority.

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2:43 pm EDT
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Booking.com false/wrong information provided by 1700-1900 ala moana hawaii studio

Hi,
We rented via booking.com as we aslways do and we booked this place called 1700-1900 Ala Moana Hawaii Studio on April 19th 2019.
It turns out they use that title just as a way to mix up the travelers because the adress they ask you to go to after you book isn't even 1700-1900 Ala Moana. It is an old, moldy and unclean apartment we were given; nothing like the photos that were posted on the ad. The description said there was only 1 bedroom left with free parking, king size bed and free internet but we didn't get any of that. As soon as we got there we were told there was no more free parking nearby so we were forced to pay for parking unless they were going to tow our car away. Threatening your guest isn't a way to be. We arrived late as was planned from the beginning with the owner but had to deal with all of this last minute. When we got to the room it wasn't clean and it was dusty, we just had a queen bed and it didn't look at all like the photos. The owner said all his rooms look alike anyway - which means none of them are clean (see photos attached). A sheet was even put on top of a couch to hide the stains on it. The apartment had a weird smell and we could found mold in it. Finally, the internet that was suppose to be provided just didn't exist. I booked for vacation and this was the complete opposite.

This is allowing misinformation on your website by permitting this untrustworthy person to post on your website. It is very unfortunate and disrespectful to let someone like this even post information on your website.

This being said, we paid a decent amount for this place and would like to have a full refund which goes up to 135, 22 USD.

We booked this place because we trusted your website. We hope to be able to trust your website again.

Thank you,

Frederique

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6:52 pm EDT

Booking.com money owed

We advertise our cottage with you, Simon's Cottage, Totley, Sheffield UK. We have been trying to resolve a complaint we made to you by email for an outstanding amount of £1500 which we are owed by you for an error in your accounting going back to 2016. You repeatedly ignore our communications in the hope presumably that we will go away, but we will not. We have provided you with full details. Please look into this matter and get it resolved.
Email [protected]@outlook.com
Thank you,

A Moorcroft

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1:50 am EDT

Booking.com cannot put refund back on credit card

I received a refund of approximately $500. The money was put into a wallet account on Booking.com. I have tried several times to transfer the wallet money back to my debit Mastercard. A technical error on Booking.com's part keeps coming up preventing the transfer. I have been shuffled back and forth to different customer service agents. There is no one person handling my case which compounds the problem. My credit card is good. I just purchased an airline ticket on it.a few days ago. I can confirm with my bank Woodforest that my debit card is viable. I have sent them pictures of the technical problem that keeps coming up. One of the solutions offered was to put in a family members credit card. This is ludicrous, I find it suspicious that when I book using my credit card the transaction is flawless. However, when I try withdraw funds from Booking.com and put it back on my card, there are technical errors. I do not wish to do business with them again and have the wallet money put towards future reservations. This has been a continuing emotional nightmare for me. I need an alternative solution where this can be resolved. I am traveling and cannot open another credit card application. I would like to transfer the money directly into my checking account. I will provide Booking.com with my router number, etc. If you could help resolve my problem, it will be most appreciated. My booking number with them is [protected] pin 2812

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4:51 pm EDT

Booking.com booking.com ignoring dmca takedown requests

I own the copyright (trade mark) to a property name. I have been trying since November 2018 to get Booking.com to remove the use of my trade mark from another property's advert. I have provided proof of the trade mark to Booking.com and served a valid DMCA takedown notice. All I received back are scripted messages from customer service asking for more information. Airbnb has complied. Why won't Booking.com?

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12:59 am EDT

Booking.com fraudulent cancellation fees best western kampen hotell

Booking.com / cancellation money not refunded hotel
I cancelled my accommodation a YEAR before the event as my travel plans changed. On the original cancelled booking date I received an email to say I was a no show and then immediately after I checked my credit card and the accommodation had removed cancellation fees and NOK to AUD conversion fees were also deducted. I called booking.com and complained. The guy BLAMED me for the incident and expected me to call the property in Oslo myself. Are you serious? I told him in no uncertain terms that it was booking.com's fault that this occurred. FINALLY, the guy came back and paid lip service and pretended that he was going to help me and that Booking.com would do everything to get the money returned by the accommodation provider. They have done NOTHING at all in weeks and have not even bothered to contact me again despite several attempts. Booking. com is a SCAM. They stole money off me and they will do the same to you.

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Booking.com contacts

Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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