Menu
Bond Street Collections
Bond Street Collections Customer Service Phone, Email, Contacts

Bond Street Collections
reviews and complaints

Learn how the rating is calculated

2.0 4 Reviews

How responsive is Bond Street Collections's customer service?

1 Resolved
3 Unresolved
Almost disappeared 🫥
We're pretty sure that if Bond Street Collections showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Bond Street Collections and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
Verify
Is this your company? Claim it and get a lot of features. Read more
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bond Street Collections reviews and complaints 4

Sort by:

Newest Bond Street Collections reviews and complaints

ComplaintsBoard
O
6:36 pm EST

Bond Street Collections Bond street blue

I went to get a cigarette out this morning and nearly all my cigarettes have wholes in them and I can't smoke them, I'm honestly confused on how this even happens in a packet, I spent $46 on a pack of cigarettes that are half ruined and not smokable, and it's not the only problem I've had with bondstreet, I can list a few so when you respond I'll tell you the rest of what's wrong

Read full review of Bond Street Collections
View 0 more photos
Hide full review
ComplaintsBoard
E
5:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bond Street Collections Scam, Fraud

Received a letter in the mail stating I owed $178 plus $245.14 for an account I had with Bell Canada in 2005 and settled in 2007. Called Heather Grant and asked my information be removed from their database and she said no, will leave a note for the client and asked me for proof of payment.

I called Bell Canada and they have no information on me anymore and seemed to think the company was a scam. Starting researching online and it sounds like a total scam company to me. If anyone is down for a class action lawsuit, count me in.

Read full review of Bond Street Collections and 1 comment
Hide full review
1 comment
Add a comment
M
M
MisterPurple
Strathroy, CA
Jan 23, 2013 9:48 am EST

Sounds pretty simple, your debt got sold by mistake, you just need to locate proof the account was properly closed, it happens all the time.

ComplaintsBoard
M
12:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bond Street Collections Bell Canada - bill from 1999

Received a letter in the mail (addressed to my maiden name..) for a supposed Bell Canada Bill dated 1999 in the sum of over $1000 and threatening that if I do not pay it (giving me 3 options to pay..immediate, over 6 months and over a year) that they would 'force legal action' and that it would damage my credit report.
I am very upset! I emailed the contact person and she proceeded to give me the last 3 digits of my SIN to 'confirm' my details...which stuns me even more that they have that...and then proceeded to demand payment. I have recognized her name from other postings here regarding them...which alarms me even more.. She asked for my credit card info to process payment immediately.

How is this possible? I have been married for over 8 years...lived in various homes/got a mortgage, vehicles, credit and never once has this even been an issue on my credit report.

I am very upset - this has consumed me now for days.

My Husband has stated that I should not correspond with them anymore. Any info is appreciated. [protected]@YAHOO.CA

Read full review of Bond Street Collections and 2 comments
Hide full review
2 comments
Add a comment
E
E
en4cer81
Sault Ste. Marie, CA
Jan 07, 2013 5:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ask the company for a registered letter with proof that you owe them anything...then swear at them a little on the phone to make yourself feel better. Then ask them again for a registered letter with proof that you owe them anything...then swear some more at them.

SKOR
SKOR
Toronto, CA
Dec 03, 2012 12:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Contact Bell Canada.
If this is a legitimate mistake, Bell is the only one who can fix it, and reverse the claim against you.
If Bell does not know what you are talking about, Bond Street is committing fraud - you need to follow up with the police.

ComplaintsBoard
B
6:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bond Street Collections Credit History Inquiry?

During the course of my regular monitoring of my credit history, I noticed a 'soft' credit inquiry by BSC into my personal credit on Equifax (credit bureau). I have never heard of these people before; never received a letter from them; and cannot understand how anyone can make a credit inquiry without my written permission (like buying a car, home, opening a credit card, etc).

Sounds to me these guys are hunting for people with good credit that they believe can pay for some fraudulent request (like Just Energy, Direct Energy or Bell).

Is there any way to get these credit bureaus (Equifax, Trans Union or Experion) to NOT allow these kind of organizations to request our personal information? Any insight would be great.

Read full review of Bond Street Collections and 40 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
40 comments
Add a comment
D
D
DaBr
, US
Aug 20, 2018 1:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought 7 packs of 40 bond street gold cigarettes all tasting very strong when strength should be much weaker. Bought a pack from elsewhere and tasted normal. Seems not to be my taste buds. Has the type of tobacco changed because the quality has.
Too strong now i might need to change brands. Lots of people agree with me!

J
J
jakecowan
, AU
Aug 20, 2018 10:33 am EDT

I brought 2 packs of bond street 40 red and both packs had all smokes in them but two smokes from each pack were empty with tabacco I demand something is done been buying theses smokes for years I'm a good custumer so do something about it send me cartoon 25 government rd nelsonbay 2315

W
W
Woblyn
, CA
Nov 30, 2009 6:03 pm EST

This company of Bond Street Collections has sent me a letter stating that i owe over $900 to Just Energy. This is impossible and unfounded. I have never received anything from Just Energy indicating that i owe them money. This is a scam!

C
C
call a lawyer
0shawa, CA
Nov 16, 2014 11:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is for Ontario reports: https://www.ontario.ca/consumers/filing-consumer-complaint

Check out your rights: The Federal and Provincial Governments have Limitation Acts which provide a limit on the time an unsecured debt can be perused by legal proceedings. If an unsecured debt is not collected, or payments are not made on the unsecured debt within these time limits, then legal action cannot be taken by the creditor. For more information about statute of limitations for Canadian debt, please check out the Credit Collection forum.
British Columbia – Section 3 (5) of the BC Limitation Act sets 6 years as the limit for debt.
Alberta – The Alberta Limitations Act sets 2 years as the term which is extended to 10 years if there is a judgement.
Manitoba - Limitation of Actions Act, C.C.S.M. c. L150, s. 2(1)(g) sets 6 years as the limit for debt.
New Brunswick – Limitation of Actions Act, S.N.B. 2009, c. L-8.5. sets 6 years as the limit for debt.
Newfoundland and Labrador – Limitations Act, S.N.L. 1995, c. L-16.1, ss. 5(b); 13; 14. sets 2 years as the limit for debt.
Nanavut - Limitation of Actions Act, R.S.N.W.T. 1988, c.L-8, s. 2(e). sets 6 years as the limit for debt.
Nova Scotia – Limitation of Actions Act, R.S.N.S. 1989, c.258, s. 2(1)(e). sets 6 years as the limited for debt. However, within 4 years of expiry of general limitation period, court may disallow the limitation period, having regard to circumstances of the case – Listed are enumerated factors to consider including date of “discovery” of claim.
NWT – Limitation of Actions Act, R.S.N.W.T. 1988, c. L-8, s. 2(e). sets 6 years as the limit for debt.
Ontario - The Ontario Limitation Act of 2002, came into force on January 1, 2004. It sets 2 years as the term (Section 4). However, this limitation will be reinstated where the debtor acknowledges the debt or makes a partial payment towards the debt. If the debt default occurred prior to January 1, 2004, the creditor will have 6 years to pursue the claim. However, if the default occurred after January 1, 2004 then the credit will just have the 2 year limit.
P.E.I. - Statute of Limitations, R.S.P.E.I. 1988, c. S-7, s. 2(1)(g). sets 6 years as the limit for debt.
Quebec – Civil Code of Quebec, S.Q. 1991, c. 64, art. 2925. sets 3 years as the limit for debt.
Saskatchewan – Limitations Act, S.S. 2004, c. L-16.1. sets 2 years as the limit for debt.
Yukon – Limitation of Actions Act, R.S.Y. 2002, c. 139, s. 2(1)(e), (f). sets 6 years as the limit for debt.

NOTE taxes, student loans, child support, things like that do not fall under this...
credit card and UNSECURED DEBTS to companies most deff do!...Check out your rights before you make any arrangements with these scums that are trying to make money off of you like my friend did, lawyer fee is cheaper than dealing with ###! :)

C
C
call a lawyer
0shawa, CA
Nov 16, 2014 11:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

I totally agree! I know someone that they are trying to say owes over 20, 000 on a debt including their interest and the debt was from 2009 and in Ontario you CANNOT sue after 2 years, the company lost out on that chance and that's why these low life companies buy off these files at pennies on the dollar and threaten people, know your rights and if BOND STREET COLLECTION threatens you that they will sue, check your rights out and if they are in the wrong report them, they could face a huge fine and the owner could face prison.They are many time out side of there rights! Many of these scums are uneducated and do not even know what they are trying to do is not legal.
I have listened to them threaten a friend on speaker phone for a debt they said they owed from 2009...if you live in Ontario and the last payment was made on your debt over 2 years ago and you had no legal lawsuit letter from the company that you owe money to and yrs later passed on to a 3rd party collection agency like BOND STREET (or bought out by them to make $ off of U), do NOT make payment arrangements with them or you will start the ball rolling all over again ...You do not even have to speak with them on the phone, you have more rights than they do! WHAT STUPID company tries to collect $ from an old debt, if the person did not pay the debt to the company sure as hell they are not going to pay BOND STREET( for them to make money off your debt) unless they are totally stupid! It will not fix your credit, but after 6 yrs it will fall off of your breau if you stay away from collection agents and have no contact with them, the damage was done so why deal with these low life that prey on people :)

V
V
Vivi8000
, CA
Jul 14, 2014 3:34 pm EDT

Stupid company keeps telling me I owe $20000 every year. I call and they hang up on me. This company should either make sure they send these letters to the right people or CLOSE. The employees are rude and the management obviously isn't that capable.

V
V
Vivi8000
, CA
Jul 14, 2014 3:32 pm EDT

I just received mail for the THIRD time. I literally get one every year and every time, they say I owe $20000. I called them and they hung up on me again and again. The company is stupid and the employees are rude. The company should be used for constantly sending out mail to people who DON'T owe them money

S
S
sickofharrassment
Bridggewater, CA
Jun 26, 2014 9:42 pm EDT

Let's give the proper definition of the statue of limitations. Once the time frame has elapsed you are no longer legally entitled to collect on money owing. You are not allowed to ask for money owing. That is why it is called the statue of limitations. It is to give companies time to collect money owing in that time frame and after said time frame if the money has not been collected to protect people how owed said money from being harassed by collection agencies further. What I get a kick out of is that you think that you can call and verbally abuse someone who is down on their luck into paying a bill that they cannot afford to pay or they would have paid it. From what I have read here in the comments this company is a scam. So there for where you try to scam people out of their hard earned money for debt that is not owed you should be looked into because obviously what you are doing is illegal. As to the comment about how businesses sell of their overdue accounts and erase the records that is one of the biggest lines of bull I have ever heard. A business may sell of the debt to a collection agency and then call it back and sell it to another one if they are not getting the results that they want. A business will even call back a debt from an agency if the customer calls them and asks them to and makes payment arrangements with the business to pay back the debt. This I do know because I have done it myself. I do not deal with collection agencies because of the fact that they treat people like crap because they owe money. You do not know the circumstances of the person you are calling so there fore you do not get to judge. Treating people like ### is not the way to get them to pay their bills. There is an old saying that goes you catch more flies with honey then with vinegar. I think all collection agencies need to learn that.

T
T
Tmoney
Montréal, CA
May 29, 2014 9:12 am EDT

First and foremost if anyone here really knew their laws they would know that when a file is Stat Barr, it simply means we can no longer proceed legally however collection efforts can continue. Certain provinces the Stat Barr date is 2 /3 years after the date of the last payment however the negative rating on your credit bureau will still be there for 7 years.

Bottom line is, if Bond Street Collections is calling you or sending you letters, its cause you own money. I am sure for people who are experiencing health issues or financial difficulty arrangements can be made however for you special cases who shop shop shop, spend spend spend and don't pay it back, shame on you!

PAY BACK THE MONEY YOU OWE!

J
J
jackgotripples
, CA
May 08, 2014 2:52 pm EDT

Bond Street Collections are a bunch of ###s (I hope "Jeffery" sees this). They're trying to collect on a debt that apparently I owe from 7 years ago and they say that the Statue of Limitions doesn't apply to contractual law (because where I live you can't collect a debt that is 6 years or older that hasn't been to court (pretty sure I'd know if I had a summons to court over a debt) ... Because you know, they can ignore federal laws. Not to mention that when asked for the contract to be send to me to verify the "debt" in question, I get and I quote, "we don't have to do that!"
I've asked many times for them to stop calling me and to only contact me via mail, which is my right under the consumers act governing collection agencies, and yet I still get calls... And again "Jeffery" says that, "you don't have that right!"
I'll be filing with the RCMP and will be following up with a personal harassment suit (yet again, "Jeffery" thinks I can't do, I hope I get to see that punk in person).

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Bond Street Collections customer service

Phone numbers

1-866-877-2663 416-232-0031 More phone numbers

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Bond Street Collections?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bond Street Collections Customer Service. Initial Bond Street Collections complaints should be directed to their team directly. You can find contact details for Bond Street Collections above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bond Street Collections. Discuss the issues you have had with Bond Street Collections and work with their customer service team to find a resolution.