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1.2 21 Reviews

Body Lab Complaints Summary

1 Resolved
20 Unresolved
Our verdict: If considering services from Body Lab with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Body Lab reviews & complaints 21

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Newest Body Lab reviews & complaints

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6:38 am EDT

Body Lab Scam

In January of 2017 I was asked to sign a form to get a free t-shirt at Golden Walk in Germiston by body lab employee. I didn't get it but after that I started getting SMS and calls saying I owe the gym and I have an account with them. At first I paid the money but they kept coming back for more, I tried to close that 'account' but they never stopped even now

Desired outcome: Close the account and stop harassing me

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8:22 am EDT

Body Lab Unauthorized credit card

Bodylab has deceived my family and i, throughout covid we have still been paying our monthly fee despite us not having used the gym. I have also paid the maintence fee which came out and now in may 2021 i was debited again for the maintence fee despite our contract ending in january 2021

i want assistance now! evelyn was the one who did this
despite my numerous emails i was still debited

Desired outcome: I WANT MY REFUND

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Bongani Ngobese
, US
Jul 12, 2021 5:05 am EDT

Evelyn played me fool, I spoke with her over the phone because of lockdown restrictions that forced me to be at home, by that particular time and I was far away with the branch. I ask how can I cancelled my contract remotely, she said that she can do that for me. I trusted her as a person who deals with all queries related to the customer services. she said that my contract has been cancelled online and I paid the cancellation fee, in the following month the gym continued to deduct my money although I paid the cancellation fee as Evelyn told me. I went to the branch itself and when I ask one of the admins in the gym to check if I had any outstanding fee, she said yes I have, then I told her I had cancelled the contract a month ago, she said that as a branch they don't have that record that I paid the cancellation fee. So Evelyn indirectly hijacked me. I hate Body Lab 100%, together with it the employees all those people are criminals. Guys I would recommend no one to dare ever joined that gym. It real a nonsense leyanto it not a gym.

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4:44 am EDT
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Body Lab Unauthorised debit order

Good morning Evelyn, I need your assistant, Body lab deducted my money from my account on the 14 May 2021, I first of all I didn't join a Gym with or sign any contract with you.

I have never been in Kempton Park for the last 4 years, The only person who was in Kempton was my son around Feb or Marh, to buy uniform from Silky bazaar and the lady by Busi ask my son to join a Gym. My son told her that he is not working, but the lady forced him to join.
So Busi, took advantage of minors.I need my money back . R299.00 before I take further steps/

Kind regards

Joey

Desired outcome: I need my r299. back and the debit order to be cancelled

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8:32 am EDT

Body Lab Membership

I currently have an issue with The body lab gym. In October, 2020 I was approached by a sales representative of the body lab in Durban CBD, the Workshop. The representative said that the student membership would be +-R170 pm. I signed up for the membership and made the mistake of opting for a direct debit and gave them my account details. The representative stated that I should write down a name of someone who might also be interested and would like view the gym (not signing up an additional member) . I did that. Some time later I received a notification via my Absa banking app that I should approve a direct debit by the body lab of +-R350 I obviously rejected the direct debit as this was not the amount I signed up for. I then tried contacting the gym numerous times to cancel but I never got through to anyone. I was then contacted by a lady early 2021 to state that I was behind in my payments and the reason for the high amount was because I apparently signed another member under my membership, which is incorrect as I was told by the representative that it was someone I could bring along on my first day when I view the gym(like a referral, not an additional member) . All I did was suggest a referral. I explained to her what had happened and she said she would try to look for proof that I tried contacting them and she would get back to me. I received no communication after that. Now on the 22 April 2021 I received an sms by Bennett & Associates that my case was handed over to them. I called them and was told that I owe over R5000 and need to pay in order to not get blacklisted. Please note that I have never received any communication from them in regards to this besides the call made by the lady to say that I was behind. I have also never set foot in any Body lab gym. Please may I be assisted in regards to this.
I can not get blacklisted for this.

Desired outcome: The case be resolved and this to be wiped from my record as I was given false information when signing up by the sales person.

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4:14 am EST

Body Lab Complaining about the gym

I was scammed by agents of Bodylab gym in Kempton park. They forced me into signing a form to join the gym with the pretence that its a free month trial then if I'm interested I will pay the first instalment for my membership to be activated and if I dont want to join then it will automatically be cancelled. Since February I never set foot in that gym and now they demanding I pay 30%of the whole years installment to cancel

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5:14 am EDT

Body Lab False and illegal gym contract

I have been scammed by body lab workers at Kempton park, they invited me to a gym and they said I should write my name and ID down so they can reserve a space for me but I never sign in to join the gym as I can afford it and I do not want to join and later on I was called that I them monthly fee contract fee and I was never in you gym,

They said I joined the gym and threatened to black list me, and when I call their numbers are not going through

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Nothy
Durban, ZA
Apr 24, 2022 6:00 pm EDT
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I am currently paying 48 months contract that i never agreed or signed up for cause i have been receiving daily threats that i will be blacklisted and never be employed all because the body lab promoter offered me a free trial at the Body Lab Gym i was in shocked when I was later informed on requests after threatening phone calls that i had signed a 4 year contract with them i tried to the best of my abilities to lay complain to the manager's at South Beach Branch and all i was told by them is they don't care about my complaint i just have to Pay Up or get Blacklisted Body Lab Gym is a Scam!

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Mercy Zumbika
, US
Nov 13, 2020 4:08 am EST

Exactly what they are doing to me right now

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Mosa Phasha
, US
Sep 11, 2020 10:18 am EDT

I've been scammed by BODY LAB workers at Kempton Park. They asked me to join Body Lab but I refused, they kept on pushing and convincing me to join I told them that I won't have money to pay. They asked me to fill a form I filled out the form but I didn't know that I was joining, A month later I received an Sms saying that I must pay R179 on the 15th of September. Now I want to cancel my contract, they want me to pay 30% of the money I was going to pay for 12 months.

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12:36 pm EDT
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Body Lab This gym has deceived me

Im Nontobeko Mthimkhulu in 2017 April they had said im signing a free trial contract and if I like the gym I will give them a go ahead into becoming a member. I never went to the gym after that trial due to time. After that I got a messages says I am a member I told them to cancel they didnt and they told me stories.
This year they have been contacting me about the contract that I owe them and im in areas im blacklisted. I told them I didnt give them a go ahead into becoming a member in their gym... they said I signed a contract with my details. I must pay and the contract renew itself. Im not working please help me. I have never gym with them. Thank you. Email [protected]@gmail.com.

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6:54 pm EST

Body Lab falsified bodylab gym contract

Dear Sir Madam

I too am currently a victim of bodylab consultants being called by debt collectors to pay up unless will be black listed of an account I know nothing what so ever about. I have never had a gym account instead a voucher was produced to me then after I could sign up to a contract if still have interest in joining the gym of which I never even used the voucher presented to me.

I would appreciate it if my request if paid attention to.

Thank you

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3:41 am EST
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Body Lab body lab consultants falsely made me sign up

My I'd number is [protected], the consultant told me that it's a free trail and then I can cancel the contract only to find out that they also debit for the free trail an then I stopped and tried cancelling to no luck, last year I tried calling them because I found out that they blacklisted me🤦🤦🤦 but it just rang to no avail, why would they be taking advantage of us like this. Now my life is stuck... What this gym is doing is so wrong, very wrong

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5:32 am EDT

Body Lab contract renew without my knowledge

I signed a contract of 6 months, after that period they re-new my contract automatically but if i wanted a 1year or 2years I should have signed it so for me signing a 6 months it means i have a reason and beside that they hire people who don't know their jobs they don't even let u read the terms and conditions, all they do is running after people to earn money without explain the contracts. I didn't even get a notice or email to notify me with my contract expired now they taken me to legal what what mxm they even added R30 for legal fee ontop of the amount i owe

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4:43 am EDT

Body Lab clients falsely signed

My daughter have been signed up for a gym contract falsely, just for the mere fact that she turned 18 years in January this year has a bank account opened in the begging of this year as well was an opportunity for the untrained consultant to sign her and just to make his or her set target. sales consultants at body lab germiston needs proper sales Technics and be taught sales skills applicable as a gym c/o, my poor child is using hearing aids as well and cannot easily hear unless the stated words are repeated constantly and this was an advantage for the Germiston Lab Consultant.

My child does not have an idea what a contract is whatsoever.

She was approached by a consultant on her way to school who the company does not want to disclose the name and telling me the person is not working there anymore, what a coincidence.
This consultant could not even give my child a contract copy.

I have tried to resolve this, I phoned the Germiston Offices and spoke to an administrator named Lucy and one of the managers at Germiston Body Lab name Evelyn, they were of no help and rather rude (apathetic service), to no avail. now as a father who his child was made to go to an agreement she does not understand just because she is 18 years, questionable. this girl has never opened an account in her life, she is just a school kid and this is affecting my child emotionally and academically affected at the cost of Germiston Body Lab staff .

I will continue with Legal action as I promised them as well, this affects me as a parent, taking company time to attend to a matter that managers and staff do not find important to be resolved amicably for my child's sake

Regards,
Rabana Modisaemang
[protected]

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4:06 pm EST

Body Lab contract no. s:407623

My contract comes to an end, 31 December 2018. On 11 November 2018 I went to my branch, Southway Mall, requested email address for the notice of termination. The lady behind the desk at the reception area told me there was no such email. She then advised that I write my notice on the member request form (no. 103977).
Since then I have not received any acknowledgement or confirmation of my notice of termination.

Regards
Ms Nolundi Shezi

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1:40 am EST
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Body Lab cancellation fee error in calculations (ref: k604902)

I have received an sms that my cancellation fee is R553.09 which is 30% of the remaining months . My contract was supposed to end next year June therefore if you calculate from this year December to next year June its only 7 months. Monthly Gym Fees is R200 monthly, so for remaining months is R200 x 7 = 1400 x 30% = R420.

So i just want to know how did you get to 553.09 instead of 420 or you guys think we are idiots we cant calculate. please rectify this.

Thank you

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12:43 pm EDT

Body Lab the staff at the reception are very unprofessional and rude I shall not be returning to the gym.

Hi,

I've recently joined your bodylab gym at Southway mall, date 7 /09/2018.

I arrived at the gym today around 17.20 and was asked by the receptionist for my receipt to prove that I have paid my gym fees, which I didn't have on me and I wasn't informed to carry it each time I came to gym, although I did have my Id with my information.
The front desk lady, firstly was very rude jumping from me to another client while I was still talking, she then used her thumb print and let me in .I told her that her actions and ways are very disrespectful.

I proceded with my gym session a staff member by the name of bafana was very helpful and showed me around the gym, 25 mins into my session I asked if I could purchase water with my card I was told no I can go draw down stairs as I didn't have cash on me, as I approached the counter heading out to draw money I heard the receptionists utter very rudely to 2 other ladies standing at the counter I felt very uncomfortable and immediately I got very upset with the situation. I refuse to train at your gym and I would kindly request my refund as I've paid my administration fee.

Kind regards
Gavin

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12:48 am EDT

Body Lab contract

Morning i am a 21 year old student, who last year signed a contract with body lab it was on the 10th of March or April 2017 when i was on my way to school and this guy called "Sibusiso" called me and i ignored he than ran for me and held my arm and said "Hello my sister you look tired come and join our gym so that you can be healthy and fit, look you sweating on a warm day" in isizulu he said "Sawubona sisi wam wajuluka kangaka kubanda uyaphi, woza eGym uzocibilika mahhala". I said no cause i was in a hurry the following day on my way to blaze on smith street he saw and called up on me and said "You promised yesterday so this is your chance to gym for free" you don't have to pay a cent so i went in and he showed me all the gym equipments/where they do aerobics and all. He then took me to this smaller nyana office and we sat so he said to me "This is body lab as you see im wearing my work uniform, here in body lab we deal with people like you" i was confused what he meant about that cause i am not fat not at all but he said all that as if i was Weighing 600lb he then asked for my full names, surname, where I'm from i thought we were making conversation but little did i know he was writing my details on this blue piece of paper he then asked me to sign i said for what cause you did not mention anything to me. He said please sign for me my sister so i can get Commission so i said okay i will sign and he said welcome to body lab you are now a member of our Gym and you will gym for free i was excited like finally i will be slim. But something was not right so i went to blaze and took a taxi to the market i got home and took out this blue paper and as i read towards the end i see a tick on a box saying I've signed a contract of 24months which is 2 years i was so shattered cause Sibusiso didn't mention anything about any contract so i tried to be calm and on the following morning it was Wednesday or Thursday if I'm not mistaking i went there and i asked for siyabonga they said his not in so i went to the receptionist and i told her everything she said there's nothing i can do sisi wami, cause there is your signature which means you read the contract and i said can i please cancel my contract i won't be gyming any more i made up a story and told them that I'm moving back home she said sorry just like that. April went by and the following month i got a message saying i should pay R200 i was like what i don't owe body lab money ignored the message and August they sent a messaging saying legal action will be taken if i don't pay. Numbers from Johannesburg were calling me i did not answer any of them because i did nothing wrong i curse the day i met sibusiso i can't open any accounts cause my name is blacklisted.

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Phemelo M
, US
Jul 07, 2020 2:37 am EDT

stay away from this bodylab, it is evil. crooks

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7:12 am EDT
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Body Lab gym

I have problem with body lab gym they claim I owe them R7000 which I do not know. I had a contract with them and I was paying up to date, and I have cancelled the contract with them by going to Durban branch and signed a form and they did not give me feed back days later of my contract was cancelled or not and after few years later I received calls and messages claiming I owe them R7000 I was asked to write an affidavit stating what happened and I did that several times but they will still call and tell me that I owe them till today.

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Zolile Ntshangase
, US
Sep 12, 2019 6:27 pm EDT

please sign this online petition if you want to stop body lab.

https://www.ipetitions.com/petition/i-wish-to-sue-bodylab

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8:07 am EST

Body Lab deceived by the body lab consultants

My name is Zama, I live in Durban (kwaZulu-Natal) i have been a victim deceived into signing a supposedly free trial contract with body lab in 2015, i went to to view the facility as i was assured i wont be disappointing, i went to the one in point and i wasn't impress at all, parking space wasn't safe, and insufficient machines for members and the classes aren't big enough to accommodate members.I reported my complains to the body lab consultant and i told him i wont be a member, he said not to worry, it was a free trial.next thing on the 15th November i was informed i owed R4000.00, yet don't have a membership card and i haven't been on any form of communication with body lab. i would really appreciate if my complain can be resolved immediately.

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4:44 am EST

Body Lab mismanagement of payments, complete dishonest crooks

In 2015 i cancelled the body lab contract and paid the 30% of remaining fee of a contract i took up in 2013. My payments were not processed as i paid cash at the Pretoria branch, the consultanst and manager Andrew were complete useless and refused to help me tract down the information. In 2017 im getting calls from lawyers i owe R3000+ for the past two years of unpaid fees.
Contract was a two year contract.

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1:58 pm EDT

Body Lab deceived by body lab consultants

My name is Nthati, i have been a victim deceived into signing a supposedly free trial contract with Body Lab. I am so disgusted, appalled and deceived by the manner Body Lad does business, their sales consultants are so dishonest. I was later informed by a family member that body lab had a way of cheating people. I then went to cancel my contract with them but they denied me after a month i was able to cancel my contract i then recieved a call from their associates claiming that i owed body lab R6000 and had to pay or legal action will be taken against me.. i called the associates to check if really i owed that much whereas i had my contract cancelled. They told me that i have signed 6 more contracts in different branched. I dont understand how they could be so blood-Sucking knowing well that i had my contract cancelled

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2:56 am EST

Body Lab deceived by body lab consultants

My name is Fikile. I have been a victim deceived into signing a supposedly free trial contract with Body Lab. I am so disgusted, appalled and deceived by the manner Body Lad does business, their sales consultants are so dishonest.

I work in a retail environment where I am always at work, I was off late last year (October 2016) as I had an appointment in Germiston to do my hair, as I exit the mall, it’s when I got approach by these so called “sales consultants”, the manner they approach me was

Rude, disrespectful and I was grabbed by the hand and pulled until I decided to hear the consultant out. I was told to join Body lab as they running a free 3 month trail, I responded by telling the gentleman that I work at eastrand mall and stay in Boksburg and I

Am always at work so I will never have time to attend the gym in Germiston, he says it’s okay I can just take the free trail and when my situation changes I could always use the free trail as it is valid for a period of three months, I was in a rush so I agreed to try out the free trail.

Too my surprise a few weeks after the confrontation, I received a sms stating that they will do a debit on my card on the 15th, I don’t know where they got the date the 15th as my salary date as I get paid on the 30th, I immediately called them after receiving the sms,

I was told that I signed a 24 month contract, I told them it’s impossible as I was forced into taking a free trail by a persistent sales consultant that approach me, the man on the phone just said there is nothing they can do, I asked if I can cancel as there is a period of

30 days to cancel any policy or insurance after the date you joined, he said no there is none. I then requested the sales consultants name and surname as I wanted to personally confront him and ask him if he didn’t deceive me into signing up a supposedly free trail, the man on the phone just hung up on me. I was so shocked, confused and ****ed off.

After 3 months of none communication from them, I received a sms last night that I need to pay R1200 immediately as they planning to hand me over. There is no money available on my account on the 15th as I get paid on the last day of the month.

I am a “member” of their gym but I don’t own a gym membership card, nor do I have a contract or some proof that I am a member.


I just want to cancel this gymn membership as I have never joined nor planning to gy

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