Bob's Discount Furniture
reviews and complaints

The mid wodden part of sofa is loose or cracked unknown . The part is internal so it cannot be fixed as per second tech.
Their tech came twice both the answers were different.bobs customer service is so horrible they said it will not be covered under manufacture warranty. Which cannot be accepted. I also have their accidental damage warranty but when some problem is with manufacture they need to take care of that instead of telling customer to check with accidental warranty company

I purchased living room furniture in February 2017. I purchased goof proof protection as well. The frame on my sofa as well as the recliner broke. Bob sent someone to my home this past Friday to examine the furniture. I was told by the person that the frame was broken on the sofa ( he never examined the chair) and that it was a manufacturer defect and had to be replaced. I received a email from bobs stating that the coil in the middle of the sofa was broken and that a part was ordered which will not be available until mid January. I called and explained to the company that it is the holidays and that I needed my furniture fixed . I was told that nothing could be done and I would have to wait until mid January .

My wife and I furnished our entire house with furniture from Bobs Discount Furniture two years ago. The couch and loveseat we purchased is made of a leather material. Recently the couch cushions have severely peeled. The remainder of the couch is in fine condition as well as the loveseat which gets equal wear. I do not find it acceptable that this peeling should be occurring after 2 years! I called a local store to complain and they did not want to tell me anything but the fact that I am out of luck. I would appreciate some sort or repair, replacement or compensation.

Hi, I left a review before also but no steps were taken except a phone call from them. When I bought the couch 2 years back, they were like pushing me for taking the 5 years warranty for $99. I found it to be a good offer and took it as I thought I can relax for sometime if anything happens to my couch. On March 2018, I called the Customer care and asked them to change the couch seats as it is really gone bad in 1.4 years, they said that they will send the replacement by April 15th, After that I followed up with them so many times but this is end of October and I didn't receive any replacement so far. They are just fake people who make fake promises and trying to make money out of that warranty which they literally force every customers to take it. This is the first and last time I bought anything from Bob's. I will not recommend anyone to go to Bob's and I make sure that no one goes after reading this review. Wish I could give ZERO stars.

We purchased a dining room table which cost $1600.00 almost a month ago. They have tried three attempts at delivering product in which we purchased to our house. The first time they came to deliver our dining room set, they sent the wrong chairs. I had to schedule to take off of work again for a second delivery date. The second time they came out, they sent the wrong chairs again. Both times in which I called I was on the phone/ hold for almost an hour. The third attempt they tried to come out was on a Sunday in which they use a third party for deliveries. I sat around the house all morning waiting for my correct chairs to come, once the truck finally arrived they went out to search in the truck to come back and tell me the chairs are not on the truck. I am at my fourth attempt to receive what I paid for a MONTH ago... Last time in speaking with a supervisor I was told that they do not usually do deliveries past three attempts but an exception would be made for me like they were doing me a favor bringing me my correct item in which THEY kept messing up. I still have not received my chairs. I am beyond frustrated and will NEVER shop at Bob's again, and everyone I speak to I will advice them not to shop there either. I mean, for almost $200.00 delivery - you would expect much more than the treatment I have been receiving.

I spent $3, 000 on a diningroom set .When they came to delivery the diningroom set, the top of the table was not in the truck, seriously, I had to call and schedule another delivery, I had to take a day off and the customer service rep I spoke to told me I would be compensated for the aggrevation. I have not heard from your store since the second delivery.

I bought a China in bob furniture back in August I have the bottom piece the hutch was in back order I was supposed to get it in September everytime I called the day was pushed back finally I got a deliver date which was sept 29 I waited and waited no one show up then I got another deliver date which it was confirm the deliver man even call me and told me I'm on my way I waited and waited I call the deliver guy back and he told me the hutch is not in his truck but no one call me to explain I'm so disappointed of bob furniture that I feel like returning everything i ever got from them I don't know who is running this operation but who ever it is need to find another job

My fiancee (now wife) and I purchased a bedroom set through Bob's website in early August, shortly after purchasing our home, and also paid the $109 delivery and assembly fee. It took no less than 4 delivery attempts by Bob's in order to completely deliver the entire bedroom set. The first delivery featured missing side rails and a broken dresser. The second delivery featured a broken foot board, and missing side rails once again. The third delivery was supposed to occur on a weekday between 10 A.M. and 2 P.M. This delivery did not occur until 9:15 P.M., apparently due to a broken down delivery truck. Bob's did not bother to contact me whatsoever regarding their tardiness. When I called to ask when I should expect my delivery, I was only then notified that there was a delay, and was assured that my delivery would be made no later than 6:45 P.M. that night. Again, the delivery people did not show up until 9:15 P.M., and had no clue that they were to assemble the bed for us. Once again, the foot board was broken, and the bed could not be set up. They were not able to get another foot board in and deliver it until the following week, which happened to be the week of our wedding. We were not available to be there due to our wedding, so we had to make arrangements with neighbors to be there for the delivery. This time, everything was in good enough condition and was assembled. During this entire process, my wife and I each had to take days off from work in order to be at our house for deliveries that were botched or were much later than anticipated, as well as were inconvenienced on many occasions(I was living an hour away from where we purchased our home and waited for the furniture to be delivered). We were not able to stay in our new home because we did not have a bed to sleep in, and had to worry about all of this when we should have been celebrating our wedding. When I contacted Bob's for compensation, I was offered a $25 gift card, and then finally offered to have the delivery fees refunded. In my opinion, I do not believe this compensation is sufficient for all of the inconveniences that occurred, nor do I believe that customer service did anything to rectify the situation. Customer service was extremely lacking, especially when I spoke with the corporate office, where I was essentially told too bad, deal with it this is the best we can do. I will never purchase another item from Bob's, nor will I recommend others step foot inside of a Bob's store. The whole process was a complete and utter nightmare.

I bought a sleeper sofa
I am very upset with the delivery service given to me today
the employees of the delivery, they never tried upload it the sofa, they just looked at the stairs and I live on a third floor and they told me that I would not fit on the stairs without even trying, I asked them to take the matre because if they did not leave the sofa I did not need the matres and they did not want to take it

Bought a full size adjustable bed. It was a #5 firmness. When you adjusted it my feet slid off the end and I am not tall also it was too hard. I was told you had to break it in. I went back to W. Springfield BOB's I upgraded to a Queen and paid the difference a went down to a 4 . I can NOT sleep on it! Over $1, 400.00 and it is the worst bed I have ever slept on. But I must have it 30 in home. Please I need sleep! I started this August 27, 2018. It took 3 weeks to deliver it! I tried it went back in upgraded and took 2 more weeks now it has been a week in my home on Tuesday. NO sleep...The canned message puts you on hold forever...

I was in traffic on Aiken St in Lowell MA on 10/11/18 at 8am. Traffic was at a standstill and even though there was a green light, a car two cars in front of the Bob's Furniture truck was unable to turn without blocking the intersection. The truck passed the other cars on the left, and completely blocked the intersection. The truck drove up on the sidewalk to turn with complete disregard for any pedestrians. They ended up in front of me as I got to a bridge and the driver was throwing napkins/wrappers etc. out the window. License plate was AP9995 and the number 54742 was on the back of the truck.

I purchased a sectional from the clearance department in Secaucus, NJ on Monday 10/08/2018. It was noted in the system that I will pick up before Thursday due to complications with my schedule. I came in on Wednesday 10/10/2018 to pick up my sectional and I was told that it was resold due to someone claiming it was theirs. Whatever manager was there that night decided he was going to order me a new one with free delivery. The new order mentions Gregory Buginsky put the order in. I am pissed to the highest level of pisstivity. Due to my schedule, their delivery schedule do not work for me. I'm off on mondays and they do not deliver on that day. I get off at 3 pm and if I choose a day and it comes before that it goes back to the store. Then they give me the freaking option to pick up again. Not to mention I just wasted money on a rental and babysitter. Then I have guest on Saturday evening with no freaking couch now! They fully inconvienced me! They claimed they called me, but they didn't. No call, no email, no nothing! Not to mention I'm a regular customer and I referred them to so many people that has purchased from them. It's the next day and I'm still f**king pissed.

After 2 weeks of multiple phones calls resulting in hours of waiting to speak with a representative, I was finally connected customer service to file a claim over an accidental tear in my couch. Because the couch was purchased by my husband at the time and we were since divorced, and my name was not on the account, I was told there was nothing they could do to help me. I would need to contact my ex-husband and have him file a claim. When I informed them this was not an option as I am no longer in contact with my ex-husband, again they apologized but they needed proof that when a repair was done, my ex-husband was not going to come back and dispute that he never gave permission for them to fix the tear. While this wasn't ridiculous enough, they then asked me to send them a copy of our divorce settlement agreement to prove this couch was in my home and belonged to me. I am utterly appalled by Bob's lack of decency in asking for personal, legal documents in order to repair a couch under the warranty I paid for. My advice to anyone considering buying from Bob's, be sure to list your name, your husband or wife's name, your children's names, and any beneficiaries to your estate on your account to avoid such a humiliating experience they subjected me to. I will never buy from Bob's again.

I ordered a king size bedroom set and mattress, they delivered a king size bedroom with a queen mattress (9/14/18) but I did not accept the mattress since it would be no used to me. They then brought my king size mattress 9/22/18. My husband left work half day Friday for the delivery and they had to leave work again Saturday for the second delivery for their mistake. They send me message that I have another scheduled delivery for 9/29/18 so I call to inquire since I received everything. There was apparently some discrepancy in there system that they taught I still had the queen mattress and I never received the king so this is why they were coming 9/29/18. The customer service lady thank me for calling and being honest. Now again I'm receiving the notification and calls so I told them again that this is an error. At this point I'm annoyed that I'm at work and have to address this problem again so I was upset at the representative that called me and she seems aggravated that I (the customer) was upset that with continued mistake that the company made affecting my time. This is not good business and customer service! I hung up on the representative since she was being combative with me when it was the company's error affecting me. I was planning to buy a living room set from Bobs but with all this headache and errors I'm not sure I want to deal with this company the future. Please correct this error in the system and stop harassing me. I was okay and accepted that mistakes happen but after speaking to the representative today and I no longer want to deal with this situation.

The Foundation for our new bed has broken in the center and is squeaking really bad and we feel like we are going to end up on the floor at times. This Foundation was not a standard size because our bed would be to high. We opted for a 5" I think, instead of the standard one. We haven't had this foundation for a year and don't feel we in anyway abused this bed. I think the problem is that the quality of the lumber it was made with may of been weak. Please understand we don't like to complain but this problem is not going away on it's own.

Thank You

Daniel Ouellette

I purchased a dresser in july from bob's that arrived damaged and I had to go through all sorts of issues to get it replaced, which finally happened. I then ordered a night stand in july and paid for it right away and told them I would pick it up at the store instead of paying as much to have it delivered. As this is not a quick drive for me, I asked when it would be in and was given a date in early august. I went there to pick it up and it was given to someone else without anyone knowing why. I had to place another order which took 6 weeks and was called when it came it. When to pick it up and asked to have it opened and it was all scratched. I asked to have another one ordered which arrived this tuesday. I called the store and asked them to please open it and look at it before I drive there again and was told they could not open it until friday. 4 days to walk a few steps to open it and look at if for me - really! I then called the corporate office to file a complaint and ask for assistance which I was assured I would get and have never heard from anyone. I know the store or anyone who works there does not care as that is obvious when you go there and when you call. I strongly urge anyone thinking of buying anything from bob's not to - unless you want poor quality from your furniture and from the folks who work there. I wish I could take this higher but I know no one cares if you call the corporate office and get no response. I am filing a complaint with the bbb next just because I wish these stores would clean up their act. Don't buy from bob's!

I purchased a bed from BOBS Farmingdale NY in 2016. The Bed was held together fine for the FIRST couple yrs but I had to move and to move I had to disassemble the bed. Before I could even do this I sat on my bed only to have it fall from under me on July 28, 2018. I had sat on my bed to start clearing out my storage headboard. I put in a claim with Bob's and then Goof Proof. BOTH OF THEM ARE POINTING THE FINGER AT THE OTHER TO FIX IT. Neither of them are taking responsibility for the defective product. BOBS SAID THEY WANT $95 FROM ME AND THEY'LL SEND ME THE PART TO FIX IT. I HAVE PAID IN FULL ALMOST $1500 FOR MY BED.
I've never been more insulted and disrespected as a customer. I was told it doesn't matter if I was a customer a few years ago and spent a lot of money for protection that doesn't work when I've only had the product for a little over 2 yrs. Once the 1 year is up all protections don't work. I've been told to essentially lie on how the damage occured for them to consider coverage.
Bobs customer service is terrible to work with. OVER 1 HR HOLDS. Then they blame the customer for any MANUFACTURER defects. They don't call it that if it broke to them incorrectly to be a MANUFACTURER defect and then the GOOF PROOF coverage says its not an accident. Therefore THE CUSTOMER SERVICE TEAM MILKS THE CUSTOMERS FOR MORE MONEY TO REPLACE THE PARTS. BOBS has no real care for their customers. WE ARE JUST THERE TO PAY THEM AND THEIR PROTECTION IS A SCAM.

I purchased a sofa bed on 7/13/2015. I call Bob's Good Proof and informed that the sofa bed was broken. They sent someone to look at ion June 26, 2918. I was told that they would replace the mechanism to repair the bed. To date, I have not received notice of the mechanism arriving. I made several calls and all they could tell me is that the piece would be in the early part of September. As recently as August 15, 2018, I received an email from Dorrie in the Claims Review Dept. reiterating the mechanism would be in the early part of September because it's coming from over seas. The bed is used by my mother who has Dementia and has been sleeping on a broken bed for 2 and a half months. I also asked if the sofa bed could be replaced with a new sofa bed. Any assistance you can provide in expediting the delivery of the mechanism or replaceing the sofa bed would be greatly appreciated...

To Whom It May Concern:

It is with deep regret that I find myself having to write this letter. Almost two years ago, I purchased my dream home. I was excited to furnish it and make it how I had always envisioned. I knew Bobs Furniture was the place to help me bring my vision to life. Picking this set was no easy feat. There were so many I loved but we ended up choosing the "insert name of sofa" I could barely contain my excitement as I patiently waited for it to be delivered. I was already picturing my family seated on the set enjoying life and spending numerous days of quality time together.

When the "insert name" set arrived, I was enamored. I would creep downstairs just to walk by and stare at it! However the love affair I had with my living room set was short lived! I initially began noticing that the overall appearance was not as "new" as one would have expected. The set appeared to be developing some sort of lint balls. The cushions appeared to have had sunken in and overall just looked worn. Too worn for only having the set for a little over a year! It looked as if I had this set for over five years. This went on for some time as I thought I was just being a perfectionist as usual. However, as the months progressed the problem became worse and became even more visible. It became so terrible that now the very room I loved spending time in, I was avoiding so I would not have to look at the set and be disappointed. I called Bobs and you guys came and performed an inspection.

I recently received an email based on your findings. I was extremely insulted and heart-broken that your inspector deemed it plausible to just replace the cushions. Putting "new" cushions on a base that already looks worn will not remedy the problem for me. I spent over a thousand dollars on this set plus insurance to assure my satisfaction. I did not expect to feel the need to replace my set in such a short time frame! Putting new cushions on my set would only enhance how terrible the appearance of the base is. I paid for insurance to have a peace of mind. My objective is to discuss other options as I am not at all satisfied with receiving new cushions! I also purchased the ottoman with the set and it has the same issues. The ottoman was not mentioned at all in the email I received about the findings! I always thought Bobs was a place I could trust but merely replacing cushions definitely doesn't seem like something a reputable business would do to ensure their customers satisfaction. I want to go back to that place of reverie and love that I felt with my purchase but replacing cushions will definitely not bring back those feelings!

Please feel free to contact me via email or at "insert number" to further discuss this matter.

Also your customer service needs a lot of improvement they cold transfer me after I was holding for an hour as well as denied me access to a supervisor and once I finally reached one our call dropped and she didn't even have the decency to call me back when she clearly had my account in her screen and was able too.

Thank you,

Zulma Lopez Ramos

On Tuesday, September 4, 2018 at approximately 5:00 p.m., traveling Northbound on the three lane DC295 road, about 200 yards before the Nannie Helen Burroughs Ave N.E. exit, one of your drivers in a Bob's Discount Furniture truck (license plate #5DE7473) was driving recklessly and showed no regard for safety as I barely escape him running me and one of my colleagues off the road.

I was traveling northbound at about 40 mph in the far right lane of DC295 (three lane road). Your driver was in the far left lane and was traveling about 5 mph faster then I was. Your driver made a unsafe lane change from the left lane to the middle lane and ended up side by side with me but just slightly ahead of me. I didn't see a reason why your driver would not have seen my car but my gut feeling was that he may try and squeeze in between my car and the car in front of me so I sped up and to close the gap and ended up traveling evenly along side of your driver.

We drove for approximately on quarter of a mile side by side and then your driver
steered into my lane and would have hit my vehicle if I hadn't steered onto the shoulder of the road. As your driver was entering my lane I steadily blew my horn until I got his attention. Although he saw me, and I know he did because he seemed startled for a moment, he continued on and did the unthinkable; he ran me straight off the road. I had to steer all the way over on the shoulder and stop my vehicle. If I had not took this defensive action, there was no doubt he would have hit my car.

I was still laying on my horn and then took off to follow him as he increased his speed while seemingly trying to get away. He sped on and exited on Nannie Helen Burroughs and took the wrap-around road and started going southbound on the service road of DC295. I followed him southbound until your driver made a right turn off of the service road about a quarter mile before the Benning Road turn off. I kept straight because by then my colleague was close enough to recorded the license plate number.

In my opinion your driver was displaying actions of a reckless driver with not regard for any other vehicles' safety nor his own. Something needs to be done about him.

Respectfully,

Vernell Robinson
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