Bob's Discount Furniture
reviews and complaints

I put bed together with no problems and the box spring broke second time we sat on it and the mattress is so uncomfortable that it is useless, I already ordered a better mattress from you guys, but I want the Mattress and box spring taken off my bill If not I will never buy anything off you again and I have ordered a lot from you. My order number is [protected].

My husband and I bought a kitchen table and chairs about 4 years ago. The table seemed to have something wrong with the finish as there were quickly visible stains on it that we had difficulty getting off. This occurred within the first few weeks of us receiving the item. We used all of the recommended cleaning agents that we bought from the Bobs store.  As we had purchased the Goof Proof protection plan, we submitted a claim which was quickly denied and stated that this was a product defect. When we contacted Bob’s customer service about this issue, we were told that it was not a defect and that a defect would have to be noted upon delivery, and there was none noted.

Additionally, we submitted a claim for a chair which had a stain that was denied even though the spill was accidental and is listed as a viable reason for coverage under the list of accidental coverage reasons.

We bought the table and chairs with the assurance that accidental stains would be covered through the Goof Proof protection plan that is sold in all of your stores. This is a service we could never take advantage of as all claims are promptly denied, even though each incidence was a listed event under the protection plan coverage. We never would have bought the table and chairs (which are a light color) without paying for additional coverage knowing that, especially when you have children, accidents do occur.

Bob’s Furniture has refused to backup the products they sell, and the protection plan sold in Bob’s Furniture stores by Bob’s Furniture salesmen fails to cover what they say it does. We are extremely dissatisfied with the lack of service we have received.

Hello, here is my order number-[protected]

Order was placed 2 months ago with an estimated ship date of 2-3 months, which would have been June. It then got pushed to July. Then pushed to August. Is it possible to find the items needed to complete the order, maybe in another warehouse, under a different sku? Is it being made? Are the materials available to make it? Are they not being made at this time? Are they on a ship in the Atlantic?

A more detailed explanation would be appreciated. Thank You

I can be reached at [protected]@RickHouser.com

I went to Bob's about 6 weeks or more ago to buy a bed I did pay for it and was told it was coming the following Tuesday it didn't. It came over two weeks later three Spanish men put it together but the lamps were broken. A week or more later two Spanish/black men came smatched through the door swearing at my daughter and destroyed one home. my daughter and I drove to bobs and told them I wasn't happy with the bed my mattress is bigger more money than the cheap ones in the showroom so I was getting hit in the head by the lamps. I paid more money for a better bed it came today broken in pieces two men claimed they don't speak English something you should know when dealing with people NO? I called the company the man in southington told them to leave what wasn't broken and take the rest they said NO. I went upstairs and told the man to leave the good bed parts take the broken ones he said NO.. I went to call back bobs I heard a noise and though it was the men well they left my front door open in 40 degree weather. my kids, pets and we are cold you need to make this right asap

On September 5th, 2021 I purchased a marble top dining set from Bob's Furniture. As encouraged by the sales person, I opened a store credit card. This was just so the order could be placed. I was not supposed to be charged before the order was available. After a long wait, on January 1st, 2022 I was notified through email that the order was ready for delivery. I visited the store on January 3rd ready to pay in full with my credit card of choice because I didn't want to activate the store credit card. However, the merchandise was not yet available. I had to come back and pay in full with my visa credit card on February 5th. Furniture was delivered on February 12th, but the marble table had a factory defect, a rough scratch across half of the width of the table. I immediately called customer service and they notified me that the table was going to be replaced, but it was going to take at least a couple of months. About three weeks later, I received an invoice showing my store credit card had been charged for the total cost and delivery of the dining set. I called customer service to have the illegal double charge reversed, charges I never authorized. Later, I received a text from Bob's Furniture that the table was discontinued and I needed to select a different set. On April 20, after talking to the store manager, Oswald, I paid a difference of $682.03 for a different set and it was delivered on April 30. The delivery man, Joseph, had a problem assembling the table leg and after asking me for pliers, which I didn't have, ended up putting different screws because he damaged two of the original ones. In addition, when the table was pulled out from the box, I immediately saw part of the wood lift up on one side of the table. After expressing my concerns, Joseph did not respond, nor did he give a document to sign for the delivery. He only said that he was going to report the problem to have it fixed. This table also has a white stain. I visited the store right after the delivery to request a refund on the purchase. I talked to Oswald and after a long discussion, he expressed sympathy toward the way I felt with all the problems I have encountered and informed me that he had no power to give me the refund of $1,301.38 I originally paid because it was given as a store credit for the second set and that the only amount that he could refund was the $682.03. He said maybe the corporate office would be able to do it. I went home, called customer service and talked to representative, Harrison, for more than 45 minutes, but he did not address my concerns and was unable to help me. He simply repeated that I could not get my refund despite all of the difficulties I was made to endure. I asked to speak with his supervisor, Manuel, and he offered me $100 for the "inconvenience "or if I wanted to keep the furniture, he would give a great discount so "I will win in this situation" but refused to authorize the whole refund. I expressed my disapproval and made it clear that after those two purchases I made, it was very evident to me that this company does not provide good quality control, in addition to the poor customer service I had received while trying to purchase a good dining set. I couldn't decide at that very moment what I was going to do and he offered to call me today, May 2nd at 2:30, yet he did not call. I called the store manager Oswald and I was able to schedule the pick up of this furniture for Friday the 13th, but I will have to miss work because he said they can not schedule the delivery for 3:00 pm, when I am able to be home and they can not schedule me on Saturdays because they do not have availability. I have invested long hours and money by having to repeatedly go to the store to solve problems this company has given me. I am also concerned about having to miss a day of work because I work at school; students are taking mandatory state standardized tests and not only that I am required to be present, but I will not get paid if I miss that day. If the store can not accommodate my schedule, they will need to reimburse me for my six hours of work. I already lost too much of my time and money. I have my family, work and school and many aspects of my life that have been affected with the problems I encountered from Bob’s Furniture Company. Oswald refunded me today the amount of $682.03.

On March 15th I contacted Guardian Protection plan (goof proof) to notify them that 2 of my sectional sofa cushions have tears in them. I sent photos along. Only to find out that because they were on the seam, and not "accidental" they would not be covered. The cushions are 15 months old! And they are literally falling apart at the seams.

I then received an email from a Bob's rep. She said they would mail me replacement covers. I was ok with this solution. Later that day, Jenn called to notify my that they no longer stock the sofa so they do not have replacement parts. My question to her was... "so if I accidentally drop a knife on the couch - and the goof proof plan actually covered the repair - how would they fix that?" Obviously she had no answer. She told me there was nothing they could do to assist me at this point.

I explained to Jenn that the quality upon arrival was not up to par with what I had have previously purchased in the past. I specifically went to our local store to see it in person, but was told they didn't stock it. I was shown something "comparable". Which it was not. I was glad that I purchased the Goof Proof plan because I was concerned of it lasting long.

What use is the extended warranty if it doesn't actually cover repairs? I find it completely unacceptable that I am now stuck with a 15 month old couch that looks terrible.

My daughter start getting sick since the end of last year from mold allergic. I found out that the bed we buy one year ago had mold the wood the boxes and maybe the mattress I called I made claim and no help me.

Im customer that I spend more than 6k from bobs and always go there to buy stuff and I give bobs 5 star in google and I tel them bobs are good.

But now I don’t think you are good enough. You should change my bed and mattress with my warranty even if I have the stranded warranty.

If you make a customer happy you will get more and if you don’t resolve an issue. You will lose a lot of customers. And lose money

The sofa sleeper has come apart and I call Bob's Goof Proof and they have decline my claim. The sleeper fell apart without it being actually used as a bed. Right side of the sofa is unhinged. I called Bob's furniture and was just told I'm sorry but there is nothing we can do - 1 year store service has expired and our 3rd party insurance company handle the claim. Worst customer service.

We originally purchased our Bobs furniture November 2019, 3 piece leather sofa , love seat , and recliner. By November of 2020 we had a peeling on our love seat and sofa and could not understand why. We had to go through a lot of back and fourth before they would warranty the furniture. Around March 2021 we received replacement furniture. Now it’s been another year later and this time were are dealing with the chairs pulling from the frame. The third party furniture company has come out and confirmed that the recliner on our sofa needs a new part for the frame/ motor . He informed us that he would order it and once it was delivered he would come and install it. He submits this claim to Bob’s furniture and informs me that this chair is basically on its last leg and my husband receives this denied claim email from Bob’s claim.

We purchased a powered reclining sectional sofa set and love seat less then a year ago. There is a plug that goes into the back of the recliner port for each recliner and you plug it into your outlet.

The first and scariest is the power cord shorted and fused into the port, you could smell it burning.. The recliner no longer works.

We purchased the coverage they offered.. Goof Proof and because we (the purchaser) couldn't say it the cord shorted and the recliner no longer works they will not fix it replaced the recliner. How are we supposed to know what caused this power cord to burn out and MELT into the port. Imagine had it actually ignited into a fire.

The second recliner, the arm rest frame looks like it came unhinged or bent., again because it was unknown how this happened, they will not come to look at it or see if it needs repair.

These were expensive and to not even investigate, repair or replace it is completely poor business. I'm extremely disappointed and do not recommend bobs furniture or their furniture insurance.

I am so upset, I purchased the additional coverage through Guardian and they denied a claim because the chase was being used the way it was meant to. My husband sat on chase lounge part of our full sectional couch and the back wood board broke right through the back! This was being used as intended and it simply was not made to sustain a person sitting on it? The claim was denied and I requested that they refund me all that I paid for the additional coverage because it was clearly a waste of money. They never responded. As a customer of Wharton, NJ location, I asked about the coverage and was told that they would help if anything would happen. This piece of our couch is now uncomfortable and sinking in. Horrible experience with Bob's and their recommended carrier Guardian. I understand that it is a discount store, I did not realize the quality was so poor that it would break when being used exactly the way it is meant to. I could send photos via text upon request.

Purchased thousands of dollars of furniture in the past 2 years and recently purchased an expensive dresser that was delivered missing 6 knows. We were told 6 days and it's been over 2 1/2 months and was told by our local Bobs to go to Home Depot. Called the complaint line and that was also a joke.

I am looking for help . It seems good proof it’s a scam. I have file a claim and keep getting denied they do not cover what they promise they always trying saying something different. They avoiding to repair or replace the furniture. Bobs sales person make you buy the insurance and all this promise because every time they sell you insurance they make some commission out of it. I really need help cannot afford new furniture. If this continues I will submit it to the media and take legal action

I purchased the PWR SOFA KCD1704-6P 27164 GRAY on september 2018

DO NOT WASTE YOUR MONEY ON THIS GOOF PROOF SCAM! This protection plans doesn't cover anything they say it would. My niece accidentally cut the stitching on my couch cushion. They told me it was not covered because it was a decorative stitch.. it is part of cushion.. when I was sold this scam I was told it would cover anything that accidentally happened to my furniture. A rip, a cut, a burn, a stain.. when I called customer service about this. They told me I could find what they did and not cover on their website.. I said. I was on your website and it doesn't say anywhere that it does not cover stitching.. and the customer service manager said to me.. well it also doesn't say it does cover it…. I guess that makes ok.. STAY AWAY FROM BOB'S!

Do not shop at Bobs! I purchased a bedroom set for my son at the Wharton NJ store. Our salesman was "Just Paul" who suggested we go with a low profile foundation, even though the the bed displayed had a full size foundation; we trusted his advice and of course it was the wrong fit for the style of bed and it looked awful; so then the mishaps began; I called and requested the right size foundation be delivered; spoke with a Larry from "Customer Care" who informed me that they would waive the original delivery fee of $239.99 and he scheduled a delivery date for the correct foundation; so they show up a week later to pick up the wrong size foundation BUT didn't have a new foundation to delivery. So we denied the pick-up since they had NO foundation to deliver; it gets better; now I'm going back and forth with "Customer Care" there was a Catherine; a Jonathan; a Dora; a Jorge; a Walbalie; a Stephanie; and at the Wharton New Jersey store there was a Theresa; a Latasha and a Ubaline. Now no one seems to know who Larry and/or any of the other "Customer Care" representatives are. Customer care says that the Wharton store has to be the ones to approve the refund but Wharton store claims we need to find Larry. The best part was that "Customer Care" kept saying that when the furniture was ALL delivered, they would recompense us $100 for each mishap; so finally the furniture is all delivered (with the exception of the wrong foundation which is still against the wal in the bedroom since they've yet to pick up) and NOW they informed us that all they can do to compensate is give us a $100 credit to use at Bob's; the absurdity of all this is truly surreal... ALL I am asking for is a $239.99 delivery fee be waived as a courtesy to compensate for ALL the headaches, miscommunications and two trips I had to make to Virginia to accept the deliveries for my son, all were caused by errors on their part. And did I mention we STILL have the wrong foundation because they claim they cannot pick-up and deliver simultaneously so fingers crossed they show up soon to pick that up.
We should have walked away when Just Paul couldn't convince us to buy all the extras and the store manager came and chatted over 20 minutes trying to convince us himself. NEVER AGAIN!

I have filed several times about the ottoman's condition to the Guardian insurance since we have the protection plan with no response or correction to date-

I will attach another photo and yuo'll see that the top is caving in as well as the wood framing for the top, also some metal thread at corner of top can cut someone.

We rec'd the original delivery end of July 202 and I have reported this several times this year for the last 4 months.

Allan King

I purchased table and chair set and I also purchased Guardian Protection Product. I noticed several cracks around edge of table. The table has been stationary since I brought. I filed claim with Guardian Protection Product, and sent them pictures and receipts, but the denied the claim. I filed a complaint against them with BBB. I would like the table top replaced

The recliner stopped working on or about Mar of 2021... a tech came out and said we needed some parts that would be mailed to us... a box came a few weeks later and remains in our living room unopened... we called and a tech was sent out, he investigated and said he did not have the right part ... he also wondered why they sent him out without the right part... he also told us "a lightening strike probably damaged a relay as it happens all the time". he checked with service and told us the part would be in Bobs service department by early August of 2021 (this was in late May or early June of 21) ... I called today and was told to wait for an email telling me what was going on... the unopened box is still in our living room ...

I purchased 5-Year P1PB-4002385 Guardian Residential
Furniture Plan you purchased from BOB'S DISCOUNT FURNITURE. The plan was activated on 02/25/2018, will expire on 2/25/2023, and will provide up to $5, 053.02 in coverage for my new furniture. But when I recently tried to contact them to claim the service I found everything is a scam:

1. The system never goes through when you submit the claim online. It only shows they can not find your information in the system. But when you call in, they told you that your information is in their system.

2. It takes about 50mins waiting time to reach to the customer service on the phone.

3. After submitting the claim, they told you everything you submited doesn't meet the policy while most of those are quality issues, they said all the decisions are final. We don't even have a chance to argue with the decision. Which is totally different from what the sales said when we purchase the furniture.