Bob's Discount Furniture
reviews and complaints

We bought our Bob's foam mattress 3 years ago from the Fairfax, Va store. We started having lumps in bed several months ago and called 3 times to the Wilmington Delaware store to get someone to come out to look at the bed. They set up 3 appoint. and never showed up. I am very angry over the 3 missed appointments and nothing done to solve the issue. We are still under warranty.

i putrchased quite a few pieces of furniture from your southington store
it turned out to be a nightmare it resulted in swaping the bed set we wanted for
something that was ok but not prefered during this whole ordeal your customer care
rep said so sorry for the inconvenience and promissed financial compensation
when everything was done i guess that was done so we didnt just cancel the whole deal because now they are saying they found no problems with the deliveries and there is no proof that they promissed that which clearly they are lying because the sales man Quincy from the store i purchased was also told that and so was his manager janet i am very surprised by the lack of customer satisfaction and lies on your part
my acct is under this number [protected]

Purchased a queen size mattress, box spring, headboard and footboard from the Manchester stores outlet for my son, who was moving from Connecticut to Worcester, MA on 7/31/19.
We picked up the items on 8/1/19 (as they don't deliver items purchased from the outlet part of the store) and brought them to my house in Connecticut. My son was renting a uhaul truck on 8/2/19 in Connecticut to move his things from my house to his new place in Worcester, MA.
After moving his things up there (which included the items I mentioned we had purchased on 7/31 from the outlet) he was not planning on returning to his new home in Worcester, MA until 8/4/19 to put the bed frame together and whatever else he needed to set up. When he started to put the bed frame together, he realized that he was given two headboards and no footboard.
I called the Manchester, CT Bob's Store on 8/5/19 to inform them what had happened. I was immediately told by the sales associate that she didn't think there was anything they could do because anything purchased from the outlet was an "All Sales are Final" purchase. It wasn't until I told her that I was not accepting that answer because he was not able to put the frame together without the footboard and all I wanted to do was exchange one of the headboards for the footboard that we had purchased.
After being put on hold she was able to confirm that I could make the exchange. My next question was since now that the whole set was in Worcester, MA could I do the exchange at the Bob's Discount Furniture in Worcester, MA to avoid the obvious travel and time and gas expense. I was told that the exchange had to be done in the Manchester store due to inventory reasons.
Not really understanding that especially in this day and age with computer systems being they way they are and how the inventory should be able to be changed from store to store via the computer.
After hanging up with the Manchester store, I called the Worcester store and ended up speaking to someone in the outlet section and proceeded to tell them my story. After some time they did inform me that they had the footboard I needed and that I could do the exchange there, however, they would need to call the Manchester store to get the original paperwork sent to them.
Just as I was leaving for Worcester, MA to proceed with the exchange, I was contacted on my cell phone by the Manchester store saying that the Worcester store called them to say I had inquired about doing the exchange in Worcester. The first thing I was asked was why I needed to do the exchange there? I explained that I think it's rather obvious that since the headboard was on Worcester, MA and you have a store in Worcester that has the footboard I needed that it only made sence to do the exchange there. I also mentioned the obvious of wasted time and gas expense.
I was immediately told by the Manchester store that I could not do the exchange in Worcester (even though they had the footboard there) because, once again, it was an inventory issue.
LONG story short - I had to spend my day going from Connecticut, up to Worcester, back to Connecticut to go back to Worcester.
When I reached the Manchester store, the worker helping me with the exchange said he knew exactly what had happened and said the salesperson labeled the two headboards instead of the footboard and that she had already been spoken to.
This does not satisfy or justify allowing a customer to have to go through what I had to go through due to their mislabeling. I was also told at one time that it was our responsibility to make sure the items where right before driving off! Nevermind the workers that put together the order!
I will NEVER do business with the Manchester Bob's Discount Furniture store again, which is sort of a shame since we have purchased furniture in the past and have been satisfied for the most part.
It is clear that they DO NOT put their customers first. No matter if an item is purchased in the regular part of the store or the outlet, money is money and that does not seem to be their feeling. As large as a company they are and I'm pretty sure it's because of their customers, they are not appreciative of it!

I recently bought a dining room table from bobs discount furniture. After the table for less than 4 months I'm already having issues with it. There are several rings on the table where the finish is coming off. I sent them a correspondent to which they replied it wasn't a manufacturer defect and that they would not fix or replace the item. I guess they should put in their advertisement here's your new table just don't put anything on it. Needless to say I'm extremely disappointed their products and service and I doubt I will be buying anymore furniture from them.

ORDER: [protected]
Shopped in-store and purchased a sofa with pullout bed and 2 rugs (same color, different sizes). When delivered on Saturday, one of the rugs was the wrong color. They took it back with them and re-delivered the rug on Wednesday - but again delivered the same rug of the wrong color. Delivery was scheduled for the following Saturday but I received a call on the Friday saying "we can't guarantee that the correct rug will be delivered. If the wrong one has been delivered twice, then there is a high chance it will be delivered wrong again - there must be a problem at the Distribution Center. It's better if you come into the store and we will give you the one off the rack". Which I did. No compensation offered for the inconvenience of having to be at home to receive incorrect deliveries AND to have to go into the store to collect, or the fact that the rug was a "showroom" rug rather than one that was brand new. Just reimbursement of the cost of rug delivery. I am not sure what company thinks that any of what happened is acceptable. Saying that you can't rely on your own company's delivery service AND expecting the customer to be gracious and accepting of being inconvenienced and being given a "used" product without any discount or compensation. Receiving a refund on delivery that never happened is expected, but there was nothing for the inconvenience or to apologize for the series of errors and for selling a "demo" product at full price.

I was attempting to make a $2, 040 purchase on 7/29/19 on Bob's website. When I submitted the order, the response was that the card declined. My credit card company texted me to verify that the purchase was a legitimate charge which I immediately responded yes and they said to resubmit the order. The order never went through.
I called American Express to find out what was going on and they said that Bob's had submitted so many authorization attempts in two minutes they could not even count them, but that there were 72 approved authorizations on my American Express account from Bob's totaling $146, 880.00! And the order never completed because Bob's said the credit card was declined. I have spent three hours on the phone with Bob's and American Express to try to get this issue resolved as I cannot use my credit card anywhere because of the high balance. I talked to Bob's Customer Service dept and their Web Support team and no one seems to understand. They said that without an order number, they can't do anything. The end result is that my American Express card cannot be used anywhere until the erroneous authorizations "fall off" when there is no subsequent matching charge which should be around August 9th! Isn't there any one at Bob's that understands the credit card process? Obviously there is a glitch somewhere in Bob's online ordering process and I am the one suffering for it. Bob's clearly does not care. They claim they have submitted two faxed requests to their Accounting department to call me but I have not heard from anyone. I need these 72 erroneous authorizations to be removed by Bob's which they absolutely have the ability to do.

The sales people were wonderful and convinced my boyfriend and I to use their delivery service- guaranteed us it would be stress free. But the only thing it did was ADD STRESS. The delivery people SUCKED! They came into the apartment and did a quick walk through, chose to try to come through the smaller staircase and complained that the sectional wouldn't fit. They then, without saying a word decided to load the truck back up and leave. My boyfriend had to go downstairs to them to prevent them from leaving WITHOUT telling us they were going. They did NOT ONCE try to use the second set of stairs around the back to get the furniture into the house- even when asked to attempt! Overall they were TERRIBLE! I do NOT recommend!

I am beyond frustrated with the costumer service and the in-service repair provided through the opps insurance I purchased with my furniture. I continue to get the run-around from Bob's costumer service as appointments are made for repair to be done and technicians fail to show up and then blame the costumer. I have made now five attempts to have a bed I bought just months ago in March from Bob's fixed as the slates and the rail have cracked. Now I am hearing from costumer service that the problem is in the manufacturing of the bed and a swap of the frame needs to be done. This is the fifth time I have made an appointment with them for their technicans to be a no-show. There is no respect for the costumer's time or schedule. I have asked to speak to a supervisor twice and I have yet to recieve a phone call after being told that they would contact me shortly to go over what has happened. There is no reason for the frame of a bed that is less than five months old to break in the manner that it did and it is absolutely inexcusable for Bob's technicians to continue to not fulfill service requests. They have not provided me with any sort of compensation for the time wasted in waiting for them to fix this issue. They have not reached out to me to talk with me about what is going on or provided any solution for how to move forward with a gaurentee that this will not happen again. If I could rate them a zero, that is exactly what I would have given them.

I have owned this couch for two years and it is completely falling apart... we only purchased this "leather" because the sales associate in Woodbridge in New Jersey told us it does not peel. It started peeling within the first year, we felt lied to. We would like to purchase again but however I don't think a couch should last only a year or two. At 1, 500 wasted. I've had couches last 20 years. I have taken photos of the "leather that doesn't peel" you claim to have.

These couches I barely purchased a month ago
And there's no support on the hand resets feeling of straight wood no cotton or stuffing enough to feel comfortable at all.
Also an ottoman we purchased you feel the wooden along vertically running on your foot when placed on the top of the ottoman.
Need better couches
This all cost us 1, 000$!
These couches make noises of cracking wood when sat on, seems cheap for the price we've paid. Either refund or replace with something more sturdy

Today a Tech came out to service a loveseat and sofa the repair was to replace spring and replace pilliows on both couches first he came in without the pillows and never repair the spring for the couch... I'm so upset I been putting in so many complaints and pictures and about my furniture and never I get the proper service im very upset and I might have to go to the next step... And contact the CEO I have insurance I pay for and I'm not getting what I pay for !

After my old bobs discount furniture bed was defective i was given a credit to purchase a new bed for $1300. The new bed was purchased for $899 with the credit and i also bought some bobs pillows, still i had a credit of $-333.48.
This is where the problem starts no matter how many calls i make to bobs customer service they say yes you will receive this credit but i never got this credit. I have called at least 8 times with the same answer from bobs.
Now the credit has mysteriously disappeared, my only alternative is to file with the better business bureau or go to small claims court.
Very frustrating customer service, their receipt system is very confusing.

I bought one of the expensive sofa set from bob furniture with insurance warranty... I open a case.. Claim#7164673 with goof proof protection becuase I had accidental damage... I was told if there any type of damage including cuts or accidental damage they will come in and replace the whole furniture... That was lie... Forget about replacing they just denied the case stating this could been preventable... There is a lot cuts on your sofa... Does goof proof company have common sense... Thats why people buy accdential coverage... If everything is preventable then there would be no world wars... Goof proof is scam and fraud... I wish some one in america or attorney general go after this company so they unable to run business in this country... A lot of american people like me does not think twice before buying warranty becuase they think they covered... But its scammmmmmmmmmmm... Wake up goof proof I will see you in court...

Customer called stated that he went to warehouse and first called because they called him on 06/27/2019 and stated that his furniture is ready and he has a truck and wanted to pick up himself, so they said it will be ready between 12p.m.-8p.m. on 06/28/2019 today, so customer went up there at 1p.m. on 06/28/2019 and the lady that works there the manager her name is Miss Valentine, she did not have anyone to help her put the furniture on Mr RICHARD DOLEY customer master 7688591 and standard order # [protected] and store # Store#228 LIVONIA, MI, and Mr Richard Doley was upset about that because that was a curiosity to put the furniture on the truck and she wasn't rude about it but it rubbed him the wrong way, because him being a paying customer he said we should be able to accommodate him by at least helping him put the furniture on the truck. Sincerely,
Mr Richard Doley 06/28/2019, [protected] phone number

Please do not purchase from Bobs I spent thousands for furniture at my home, parents and in-laws and the first time putting a claim because the wood is not sturdy enough and broke they are saying they won't cover it and goof proof will not cover it . It's is a company malfunction because the wood was not built to last. I never listen when friends told me not to purchase from them I figured because of good pricing and warranty I would be covered but I am not covered.They took pictures and everything still nothing

Hello I received a text msg saying the driver was outside. I called my husband to tell him to buzz them in. He called me back and said nobody was outside. The bob driver called me and ask what's your address again ? I gave him my full address and informed him my husband is outside waiting. He hung. I called back twice no answers. My husband went back inside to wait for the delivery. Here it is hours later, the store won't answer, the delivery person won't answer. I'm at work and is really upset because my husband can not stay pass 3pm

This has been an ongoing issue since may 12th 2019. I went into bobs furniture on the date listed and purchased a Montana bookcase king bed. I was assured that the product was in stock and was given the delivery date of may 25th 2019. Per bobs policy the spot where the furniture is being delivered has to be empty hence I discarded my old queen bed and mattress early on the morning of delivery. The delivery truck arrives to my house and they inform me that they do not have my bed. At this point I do not have a bed because I was assured delivery on the 25th and they did not keep up their end of their contracted agreement. I call customer care and they inform me that the bed will not be available until June 15th, (at this point I will now have to sleep on the floor with my spouse until June 15th. I receive an automated call Monday June 10th confirming my delivery on Saturday June the 15th. So yesterday June 11th I get a call from bobs discount furniture located in Springfield pa where I purchased the bed informing me that it wont be ready by the June 15th date and it will be delivered on June 25th. An extra 10 days I'm without a bed now. I asked what kind of compensation could be rendered from sleeping on the floor for over a month due to their false communications and they keep passing the blame to the manufacturer but the only thing they stated they could offer me was $200 of my order however this set cost 3, 000 mattress and all. What do I do now I need help I am currently seeking legal action and I have filed a complaint with the bbb and the ftc

I am writing to express my frustration and disappointment in the couch and loveseat I purchased in January 2017. We not only purchased that, we also purchased a dining room buffet that we loved. I have had no issues with the buffet, but the couch and loveseat are a disgrace. We were told by the first salesman that these faux leather couches hold up and the one we bought was one of the best sellers. With just buying a new house, financially it was practical to buy this type of furniture for our new home so we trusted Bob's. Two years later it is falling apart.

After a few months we noticed some things were not right with the couch, it was uncomfortable, the recliner parts didn't close easily, one part of the couch was leaning and cushions were separating already. While I was still under my 1yr warranty I was told they would come out, so they did and said oh the cushions do this because of how you sit on the couch you shouldn't sit near the middle, so he put his hand in the back and shifted the pad inside. That was my service. He took a look at the leaning potion of the couch and saw that it wasn't clipped together in delivery, so he fixed that. That was that. The recliner parts were hard to get down but he said that was normal.

A few months after our couch was starting to peel near the head of the right top of the couch and on the sides of where the recliners get pushed down. Exactly where I had the issue of them closing that was considered "normal". I called and they said your one year is up we can't help you with the peeling, you didn't purchase the extended warranty and your manufacturing warranty period is over.

Now first of all, regardless if I paid 100's of dollars for your warranty, your product should not be falling apart in the first year of purchase. It is getting worse as time goes on, the bubbles in the brown vinyl are getting bigger and the tears on the corners are getting worse every time we open them. I have tried looking for vinyl repair in the color of the couch and I can't, Bobs stated they don't sell what I need to match their couches so we can fix it. The loveseat is hard as a rock in the middle and not comfortable at all. We paid $1500 on this set, Bob's should stand behind their product and either credit me towards a purchase of another better one or issue me a full refund so I can have furniture in my living room. As stated above we just bought this home so financially we do not have the money to buy another set soon, nor should we have to. If you sell products this quality that will only impact the amount of customers who return to buy again and I have no problem sharing my experience just as many others have on the BBB. This has been the worst experience for my husband and I because we trusted Bobs for our new home, so this is my last ditch effort to make this right before I go to the BBB and social media with my complaints too. Never in my life have I experienced this, if you sell something, you should stand by it especially so soon after it was purchased, so I am hoping Bobs will make this right for my family right away.

We purchased ours at the Rt 70 Cherry Hill NJ location.