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Bob's Discount Furnitureservice schedule failed

1
M Aug 16, 2018

My name is Marie Attia. Today (8- 16-18), my service was scheduled from 1:45-3:45. I was here all the time. Then, at 1:54 I was told they would arrive in 30 minutes. But, when nobody came, I called customer service to see what was going on, and I was told that nobody answered the door. This is not the first time that this happens. I have been rescheduled for next Saturday, August 25!!! The service guys couldn't come back because their shift was over (I called around 2:40pm). They took pictures to prove they were here. Really? I was here and the bell didn't ring, and I have witnesses. And nobody could reschedule it for tomorrow or this Saturday? The customer service is awful. You lost a customer today.

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