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Bob's Discount Furniture
Bob's Discount Furniture Customer Service Phone, Email, Contacts

Bob's Discount Furniture
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www.mybobs.com
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2.1 514 Reviews

Bob's Discount Furniture Complaints Summary

134 Resolved
369 Unresolved
Our verdict: When using services from Bob's Discount Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bob's Discount Furniture reviews & complaints 514

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5:15 am EST

Bob's Discount Furniture Avenger loveseat

I would never do business with this company when your furniture will look over 10 years old in a few short years. That material comes right off. And no the crap warranty they suckered you into will not cover it. Now I have to purchase a new loveseat eventhough I bought what I was told was good for 5 years but now I am told they only cover accidents and you have to prove to them it was an accident. Making crappy furniture isn't covered and they had no problem making me believe that it was when I was lied to so I would buy it. This company has very bad customer service and even worse products.

Desired outcome: Money back

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10:10 pm EDT

Bob's Discount Furniture Kitchen Table Sey

Why is the warranty for one year? October 20, 2019, and July 22, 2019, I purchased purchased. The dining set has always given me problems. The colors are fading, the table is wobbly, and now the legs are breaking. I want a refund. This is trash. I called for a replacement and was told I had to pay $20. He doesn't stand behind his furniture.

Desired outcome: Full Refund

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9:03 pm EST
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Bob's Discount Furniture Mattress and foundation

1-18-21 I talked to Melanie about my Mattress that it had a sag, she told me I had to take my own pictures and sent me a link to do so. I did this, this was due to covid, I did not get feed back so I called again, the next person I talked to send now they are sending a tech out! He came out on 1-27-21 This mattress was 3.5-4inches deep and the foundation was 3-5 inches longer than mattress. The lady told me everything is all set and I have a month to replace. Then Glenis the sales person called me and told me she would help me find a new Mattress, and I said box spring too, she said there was no credit for box spring! I called customer service and spoke to Camel, she told me not a problem and said I had a $299 credit for foundation! I went in to the store 1-30-21 and told me again there was no credit so I went home and called again! Now there is No record of any credit for foundation! I have talked to Fatima who hung up on me, that is the second person who hung up on me, I talked to Carla, Spencer, Won, Alex Katlynn. No one could help me I had to repeat my self and spend hours on hold, as I told them this is the third time I had to replace faultily mattress and foundation and do not understand why I can not get a new foundation? Or why I wasn't told that from day one!

Desired outcome: credit for foundation, Like I was told!

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1:47 pm EST

Bob's Discount Furniture Delivery date

Good Afternoon
On December I purchase a sofa and love seat at My Bob's Furniture at 2146B Bartow Ave and every time I call they still have no delivery date until the end of February now. This is paid in full. This is unacceptable and ridiculous, I do understand about covld-19 I work for the medical field, why are they selling furniture that not in stock. I would like to have my furniture it was a Christmas gift. Can someone please help me

Thank you
Marilyn Montalvo
3000 Bronx Park East #19NN
Bronx N.Y 10467
[protected]
ORDER # [protected]
ORDER # [protected]

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10:24 am EST

Bob's Discount Furniture Over charging senior citizens

We leased $900 worth of furniture from Bob's in Rockford, IL so far we have paid $700 of it. We called to find out how many remaining payments we had, as we are on social security. We were told we have a total of 14 months worth of payments, which comes out to over $2, 500. We complained, and were told to read out contract. Well, we have no contract, and we are leasing, not financing. We would gladly return the furniture, but were told we could not get any of our $700 which we have paid in returned. We are on a fixed income, and they are taking advantage of Senior Citizens by charging them double what the price should be. Now we do not know what to do. We can not afford to pay $2500 nor can we take a loss of $700 with nothing to show for it. This in our minds are criminal, for taking advantage of us.

Desired outcome: To resolve the remaining amount they state we owe.

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11:22 am EST

Bob's Discount Furniture Customer service representative Mario Lopez

I have called the customer service number twice trying to find a solution to my problem. I have been trying to return my product for over almost 8 months. The first time I spoke to Jose who was unable to assist me and therefore just transferred me over to the Chantilly store and hung up. No one answered at the store. I hung up and called the customer service number again. This time Mario Lopez answered. I asked him not to transfer me and assist me with my return. After 10 minutes on the phone I was advised by him that he could not locate my information from my first purchase back in 2016. Therefore, I need to hang up and contact the store. I asked him several times not to hang up or transfer me. When I asked for his name he just hung up on me.
Because I have two addresses in the system he was unable to locate my information. I was forced to call back a third time and this time I spoke to Jayda who spent 35 minutes on the phone with me, located all my information and filed my claim.

The impatience and unprofessionalism of Mario Lopez and several other employees' of BOB'S Discounts Furniture is the reason I will never ever spend my money there again.

It's truly disgusting how customer's are treated by some of your employees. I will also file a complaint with the Better Business Bureau and the store it I purchased my furniture from.

Desired outcome: More training on the system

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2:56 pm EST
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Bob's Discount Furniture Symmetry reclining sofa and loveseat

Reclining mechanism makes loud clunking noise and Bob's service told us this is "up to standards" rather than being a quality defect. We filed a complaint and didn't hear anything back. We called again today and Bob's customer care kept us on hold for more than 40 minutes before allowing us to leave a callback number. When they called back they told us they had not made a decision yet but probably wouldn't do anything because the serviceman said it was "up to standards". We are sending a letter to Bobs and we are hoping they will honor the warranty and either give us a full refund or provide an exchange with a set that does not have this issue.

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4:22 pm EST
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Bob's Discount Furniture Bedroom set/delivery order number 6061348

I ordered a new bedroom set and mattress on November 13, 2020 and while I was in the store my goal was to make a purchase I knew was fully in stock, due to COVID-19 and delay issues. When purchasing the set I was ensured by the sales associate all the items were in and we scheduled a delivery. The delivery was scheduled for December 10, 2020 and I received all the text notifications and emails leading up to the day. My window was 7:15AM to 10:15AM. At 7:23AM the day of delivery I received a telephone call from the driver indicating that one item (my headboard) was not loaded in the truck the evening prior and the bed was unable to be assembled. The driver recommend I reschedule so the delivery could be completed with all items and so that boxes associated to the bed, bedframe, and mattress wouldn't be scattered in my room, so he instructed me to contact my sales associate to make those accommodations. I contacted customer service who informed me that the headboard had just came in December 10th so that is why it wasn't on the truck, which made no sense to me because when I ordered everything and scheduled delivery the 10th was a "green light" to move forward. I took off work December 10th so if the headboard wasn't in I obviously would have chosen a different day. So I scheduled a deliver for Saturday, December, 12, 2020 though was advised that one item would be on back order (end of January 2021) that being my chest. I was concerned with this issue, because the chest was currently in a truck that did not come to my house initially, due to the order missing the headboard. The individual indicated that once the item arrives back to the warehouse it could be placed with another order. Extremely annoyed by this information and seconding guessing my judgment call with deciding to reschedule I asked for a "go back" so the truck could come back and drop off all the items and have the headboard delivered Saturday. The individual attempted to complete this task though was unable to ensure it would happen. Still extremely annoyed that a chest that was labeled mine could be given away in a matter of 36 hours was insane as I've been awaiting these items for roughly a month already. The individual continued to argue with me stating that "I sent you the receipt and it shows the chest won't be in till the end of January". I asked to speak with a supervisor. The supervisor went on to tell me the same reasoning that the request was in and I had to await to hear from the distribution center on rather or not they approved the request. More frustrated because I took off work to wait for the furniture and now I had to wait some more and wasn't even guaranteed my items were coming back. I asked to speak with a supervisor of this individual because she continue to go in circles and could not ensure my chest was coming either day ("go back" delivery or Saturday). I was hung up on. I called back and waited in a virtual que for over an hour. Had to speak with yet another individual about my issue and requested to speak with a supervisor. The supervisor stated that my situation was odd because the initial mistake of my item not being loaded into the truck was not my fault generating a reschedule. The individual relayed that he wrote up an explanation within detailed notes instructing the distribution center to hold the item for me till Saturday if a "go back" was not possible. The individual instructed that I should wait roughly (2) two hours for the drivers to complete their route and they would call pertaining to the "go back". I waited and waited and nothing. No confirmation or denial of the "go back" from no one. I once again called back waited in a lengthy virtual line and asked the status of my order to only be told it was all coming Saturday. Frustrating because I spent nearly half my day on the telephone and I STILL was not certain if I was receiving my chest on Saturday December 12th. The follow day I received a text notification of my delivery and observed the chest was not listed, so I called once again. The individual claimed it would be there so I at this point I figured "we shall see". The day of delivery the individuals showed up and appeared in a rush. I actually catch one of the individuals complaining he wasn't going to make it to the mall in time. The individuals were rough with the boxes and left them in the street... thankful it didn't rain. My father noticed the drawers on my bed base were not correctly centered in on the track properly. I mentioned it to the individuals and they instructed me it was a mechanical issue call to have a technician come out. Also one individual asked if they could leave my box spring at my house because they didn't have room in the truck, which I stated no I have no room and paid for that to be removed with everything. I partially think they didn't want to take it (more work for them). Once everything was set up the individuals left immediately no "Miss please go check over everything to ensure it looks ok". NOTHING. I went into my bedroom and observed cardboard debris all over the floor and marks on my newly painted walls. Also debris and trash from the packaging was flying around my neighborhood street that I had to go grab! My father begin to look over the bed base drawers and noticed they weren't even put together properly, so he took the time and corrected the issue. While doing this he observed several loose screws under the bed in addition to cardboard and debris from the boxes. After this we had to check to ensure the bed frame was put together properly! Several missing screws were observed, which we corrected ourselves. While doing this we also observed the mattress wasn't positioned on the bed properly (at first we thought we were given the wrong size…a smaller size). I purchased a king size bed and I am a small female, and my father is older, so we had to move the mattress 180 degrees to the correct position. This was not easy and I wish the individuals wouldn't have ran out of my house prior to me checking everything. In addition to all these issues I noticed that an internal corner of my dresser was broken which refrained the drawer from seating properly. From a distance it was off center creating a large gap and pushing the drawer below out. I called customer service YET AGAIN and advised them of the POOR delivery service I had experienced. They offered a technician to come out though I got disconnected. No call back. Nothing. So I had to call AGAIN and waited in a virtual que. The individual provided options and advised a tech would have to come out and observe the damage. One date was provide, which unfortunately could not work with my schedule so I asked to schedule in the next three weeks but was told to call back. So here I am with a defective product, experienced very very very poor service, and have to wait to schedule a time for a tech to come out. Initially I was provided a gift card for the damaged product and inconvenience though who wants a gift card after experiencing all of this?! I was told that cash compensation was not an option. Highly unsatisfied with my experience and do not recommend Bob's Furniture to anyone. The quality of the service was awful and I spent decent money on new bedroom furniture that my father has to fix!

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10:15 pm EST

Bob's Discount Furniture Bedroom set

Waited almost 3 month's for the initial furniture. Then it was broken. Said they were going to have someone reach out to us they never did had to drive to the store to try to solve the issue because every time we called we were on hold and then they would disconnect us because they didn't wanna deal with it. Have another appointment scheduled and they don't bring the right stuff to fix what was broken in the first place. Now there saying it is back ordered can't help us out. Another two months before anything is possible. Oh we can sell you another bed that does not match the dresser and the desk that you just got but that's OK no one will notice is what the customer service representative said to me tonight are you kidding me. I understand the times we are in and things are tough and not always going the right way customer service can still be at a high and take care of people and tell them the truth. So now my daughter again so has no bed no storage for which she got rid of an old dresser because the new bed was supposed to have drawers with it. And all they can tell me is that you can get another bed that doesn't match and no one will notice. Are you kidding me. Then they put me on hold for another 20 minutes and then hang up on me. they don't want to return the entire set.. so that if I wanted to buy a new bedroom set it would match. oh I forgot the first time they were here the delivery guys ripped my daughters poster and didn't say anything. Again stuff happens. Own up to it and I would've been like no biggie I'll take care of it. I also had a bobs truck that wasn't my delivery turn into my front yard into my flower garden and make a Huge tire track in it.

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3:11 pm EST
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Bob's Discount Furniture Repair service

I purchased the chair in november and it was broke when they delivered it. The delivery people stated that they cannot take the chair back. I had 4 appointments for it to be repaired, no one showed up or contact me saying they weren't going to be here. After 6 hours one day and 4 hours another trying to resolve the problem on the phone they want to make a 5th appointment. I cannot continue missing my work. The chair needs to be repaired, replaced, or taken back emediatly.

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11:35 am EST

Bob's Discount Furniture Service

I have receive numerous deliveries since I placed an order on October 18. I understand that its a pandemic and things were delayed. But when I receive my first order they sent the wrong set of (that was okay) but then it took 2 weeks and me calling several times to have them picked up and re send the correct ones. Now November 10 I receive a delivery of my sofa that did not fit on the elevator of my bldg (yes I was upset but understood the issue) so I selected the smaller love seat which arrived 11/25 which fit on the elevator but not through the apartment door. Since then I've been calling bobs to fix my fortiva account so that I could select a sectional sofa and been getting the run around. Today on 11/27 at 11 am I speak with onr representative and ask if possible to re select online he tells me yes and I'm on hold. He stated he was pulling up my account. Eventually he gets back on the phone after I've been on the phone for 26 minutes and 13 seconds to tell me I need to go in the store to place a new order. This was such terrible experience and I will never use it again.

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2:59 pm EST
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Bob's Discount Furniture My furniture order #1451150

I ordered my furniture 10/008/2020 with the lastest delivery date Thant on my print out, being the middle of November, and stated by Froilan the sale associate I would have it before Thanksgiving. My husband get a call from Bob's stating they want to delivery it to us on our wedding day Dec 5th which he declined. Then they said they can not delivery it to us until the 8th. That not acceptable or on our receipt. When I call the store i keep getting a wait time message of 21 min. then once it get to 14 minutes it state press one to get a call back and you wont lose your place in line. No one has called me back yet within two days. My name is James Brown and I want a call back. [protected].

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7:22 am EST

Bob's Discount Furniture Lack of communication and damage furniture

I purchase the Diva headboard, foot board, a sofa, and a chest on 8/16/2020. The diva bed and chest was suppose to be a birthday gift for my daughter's birthday. I was told that the bed would arrive on the 24th of September. It never came. I went into the store because I called several times and couldn't get any assistant. In the store I spoke to someone in the customer care where I asked why I never receive a call to let me know that I wasn't going to be receiving my furniture, they response was: your salesperson should had called you". When asking who my salesperson was they reply Mark who wasn't available. I asked to speak to the manager. I spoke to Jim who stated that he apologize for no one not calling me and promised that someone would contact me and that I would be getting my couch delivered on the 28th of September and that my bed would be available October 15 and that the chest wouldn't be available until November 15. I received my bed on the 15th of October but November 15 came and no chest. So I called Sunday night to ask where my chest was and spoke to a Shauna who stated that my chest wouldn't be here until December 8th. After letting her know how frustrated I as because no one had call me to let me know that they changed the delivery date and requesting several time to speak to a manager who wasn't available she finally came back on the phone apologize for the store horrible customer service and assure me that the chest would arrive today 11/18/2020. Well the chest arrived today and the two people delivered it and damage it. I asked them to take the chest back because it was damage and was told by the driver that he could not take the chest back and for me to call Bob's and have them sent someone else out to exchange it. Well, Well I called the BOB's in Stoughton MA. and was told by the person that answer the phone that they would transfer to the correct department. I was transfer I guess to customer service in Connecticut where I was told that the needed to contact the driver and the driver needed to come back to get the chest. I was placed on hold for 46 minutes until the phone hung up. Once I was hung up on I called the Stoughton Store back got a person by the name of Yalnde who unfortunately had to deal with my frustration. She apologize again for no one calling me to let me know that my delivery date had changed, she stated that she could put in a exchange but I would be able to get the chest until deliver until December 18. when asked to speak to a manger was told that no manager was available and that she would have Jim or Bert call me back. Neither call back so I called them I got Jim on the phone who hung up on me once I started complaining. I try calling back several times and asking for whom ever is over Jim's head. It sad that not only is the chest damage but my brother's have delivered for Bob's before and have been in the delivery business for over 30 years. Not only was it damage but it's a floor model. I have deal with Bob's in the past and I swear this is the worse experiences I have ever had. I asked that they come pick up all they furniture and refund me my money and I was told that they couldn't. I would suggest anyone go to Bob's and especially the Stoughton store.

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Gilbert Not Happy With MR. Bob
Fairfield, Ohio, US
Dec 14, 2020 12:07 pm EST

The worst place to buy furniture. Unreliable, totally unprofessional, will have you on hold for hours. I ordered a bed set on July 30 and wallah, it it was delivered today 14/12/2020. They just placed the boxes in my living room and acted as if they were going to get tools to fix it up but what do you know, they left. Didn't even give me something to acknowledge receipt. That was 3 hrs ago and I'm still waiting. Bob' s furniture, least. Bob go sell something else...shame on you

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6:19 pm EST

Bob's Discount Furniture bed, sofa and chest

I purchase the Diva head board, foot board, a sofa, and a chest on 8/16/2020. The diva bed and chest was suppose to be a birthday gift for my daughter's birthday. I was told that the bed would arrive on the 24th of September. It never came. I went into the store because I called several times and couldn't get any assistant. In the store I spoke to someone in the customer care where I asked why I never receive a call to let me know that I wasn't going to be receiving my furniture, they response was : your saleperson should had called you". When asking who my sale person was they reply Mark who wasn't available. I asked to speak to the manager. I spoke to Jim who stated that he apologize for no one not calling me and promised that someone would contact me and that I would be getting my couch delivered on the 28th of Septemeber and that my bed would be available October 15 and that the chest wouldn't be available until November 15. I received my bed on the 15th of October but November 15 came and no chest. So /I called Sunday night to ask where my chest was and spoke to a Shauna who stated that my chest wouldn't be here until December 8th. After letting her know how frustrated I as because no one had call me to let me know that they changed the deliver date and requesting several time to speak to a manager who wasn't available she finally came back on the phone apologize for the store horrible customer service and assure me that the chest would arrive today 11/18/2020. Well the chest arrived today and the two people delivered it and damage it. I asked them to take the chest back because it was damage and was told by the driver that he could not take the chest back and for me to call Bob's and have them sent someone else out to exchange it. Well, Well I called the BOB's in Stoughton MA. and was told by the person that answer the phone that they would transfer to the correct department. I was transfer I guess to customer service in Connecticut where I was told that the needed to contact the driver and the driver needed to come back to get the chest. I was placed on hold for 46 minutes until the phone hung up. Once I was hung up on I called the Stoughton Store back got a person by the name of Yalnde who unfortunately had to deal with my fraustration. She apologize again for no one calling me to let me know that my deliver date had changed, she stated that she could put in a exchange but I would be able to get the chest until deliver until December 18. when asked to speak to a manger was told that no manager was available and that she would have Jim or Bert call me back. Neither call back so I called them I got Jim on the phone who hung up on me once I started complaining. I try calling back several times and asking for whom ever is over Jim's head. It sad that not only is the chest damage but my brother's have delivered for Bob's before and have been in the delivery business for over 30 years. Not only was it damage but it's a floor model. I have deal with Bob's in the past and I swear this is the worse experiences I have ever had. I asked that they come pick up all they furniture and refund me my money and I was told that they couldn't. I would suggest anyone go to Bob's and especially the Stoughton store.

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4:19 pm EST

Bob's Discount Furniture Conceal damage product / treated like a cheap customer / not great customer service

My Name is Rishma Sulaiman and I made a purchase for two bedrooms sets and 4 new expensive Tempur-Pedic mattresses. I was promised a delivery date, but it took months after that. I had to call to see where my orders were instead of them calling me. My son's bedroom set was delivered and that day the dresser was damage, so the delivery crew did not bring it into the home but left the mirror sealed in the box in son's room unopened. The replacement arrived days after and the delivery company said they don't think they can get the dresser upstairs and did not made the delivery. In the meantime, I am paying for a mirror that was not even open or installed because we have no dresser. We went to the store and told them to re-deliver the dresser and my husband will take it upstairs which they did weeks after. My husband took the dresser upstairs with some help from our neighbors and when he was ready to open the mirror for the first time to install it on the dresser, he saw that the mirror was damage and called Bob's Discount the same day and was told to send an email with pictures. We got an email back that they cannot replace my mirror because we did not report it damage after 3 days of receiving it. I explained that we did not had a reason to open the box because we did not have a dresser to install it on and their technician was going to install it. I love my furniture's and it is good quality but I am so insulted by their customer service team of offering us a $14.00 credit to keep a broken mirror so my son can cut his hands on. This is an $85.00 mirror, and it was made to fit on his dresser. I spent hours on the phone with customer care who hang up on me and never called me back. I had to call again and again. This is not customer service and I am sure the President of Bob's discount will not approve of how his customer is treated. it is easy to retain a customer, but it is hard to get new customers. I was going to furnish my other floor with Bob's Discount but with this I must look for another store to purchase from.
At the end of the day I am the unfortunate customer who got a mirror deliver that was not open or installed within the 3 days grace period because I never had the dresser that the mirror was supposed to installed on. I am a NY Realtor and do you think I would want to recommend Bob's to my clients? I am also calling my credit card company tomorrow to file a dispute.

Bob' Discount Request # 2712474
Total Sale Amount $6, 756.51
Order # [protected]

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9:38 pm EST

Bob's Discount Furniture Furniture that was delivered

Furniture that was delivered to my condo they stretch my floor and did not completely put together the furniture because they are missing a part that's back order. I call your customer service I was told that part will not be ready until the end of December. I don't need the furniture because I was hoping I have it all set up before Thanksgiving or Christmas. I would like to have a for 100% refund if this doesn't occur I would to get my attorney involved in this matter.

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4:07 pm EST
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Bob's Discount Furniture Given false delivery dates/poor customer service

have contacted Bob's Discount Furniture customer service in Michigan on five different occasions in one day to find out the status of part of my order that was placed on May 24, 2020. It has taken over 6 months for the order to be delivered and Bob's keep giving me new dates for delivery. They have not followed through on any of those dates. In addition to the long wait times of 21 minutes when calling customer service five times in that one day, I also spoke to someone on their Chat line but they could not address my deliver issue or cancel my order. I have given a customer service representative my information on five different occasions by phone in one day. They start to address my issue and say they can deliver part of my order by Friday and process my refund but during all five occasions they hang up on me prior to addressing any part my issue. This is unacceptable. Order: 13668617 Still don't have my order or a refund.

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10:08 am EST

Bob's Discount Furniture Staff / lack of communication (was 0%)

I purchased the Viking Power Recliner sofa and chair online on Sep 7th, 20. A week later I called the 1-800# because I saw the money had been taken but I received no email, no call, no text. when I called the 1-800# (I was transferred to [protected] I was told I had been designated to this store 700 Gallery Blvd, Scarborough, ME 04074) In that conversation I was told that it looks like I should be receiving the furniture by Oct19-31st, 20. Reluctant I agreed because I do understand the delays with COVID. I work in a hospital where I am very well aware of the severity of the virus. I did want the furniture by the holidays plus I had my son helped me shop for the furniture and he really wanted these in particular because of the console and his remote learning. Oct 30th I opted to call because I had not received an email, no call, no text besides what they were promoting. I spoke to Sandy from the office (that's what she referred to her self as) She was kind and respectful, she told me my furniture was split and it looks like I should receive the chair Dec 19 and the sofa in January. I was stunned to hear that and said no something has to be wrong, there's no way. She told me she would leave print the receipt and have Dan her supervisor call me because something has to be wrong. Her sweet voice actually calmed me down and I agreed to have him call me back the following day (Saturday) and clear that up for me. He did not I justified it by assuming its a Saturday he must be busy, a week pass I called back. Spoke to Dan he offered a refund and forwarded the call to the office where Christal/ Christine I don't recall the name exactly. I do know there's two ladies working there and it was not Sandy. Talking to her I made a remark its not like I purchased from China, This waiting is unacceptable. She replied by saying actually the furniture YOU selected is from China. Perplexed I wanted to say I bought from USA not china. Instead I said if you guys don't have it to sell it should not be available to purchase, the conversation was done. The money was taken immediately and not once did anyone asked me if I was ok with making me wait. I opted for the refund because if they kept pushing the dates whos to say Ill have my furniture in January? It was disheartening to assume I'm getting my furniture, no one cared to contact me or give me an update, and as if I was wrong to feel the way I was lead to feel I end up with a sarcastic person.
I don't know if anyone cares to attempt to call me but if you should need to its

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11:25 am EDT

Bob's Discount Furniture Sofa and love seat

I filed claims for leather sofa that is peeling off, they simply said not covered.

Along with that I filed that reclining sofa the mechanism is making noise. No comments on that. Since under a section such things are covered!

Will have to call them and ask about that. Pretty sure they will be saying oh claim closed. But will keep you posted.

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10:32 am EDT

Bob's Discount Furniture Goof proof

Bought the Goof proof plus and had a kitchen chair break. They asked how it happened and I said I didn't know and they denied the claim. I ended up going to the store where I bought it, and after some complaining they replaced it. Well now I have a sofa and a recliner to be fixed and I know what happened to them, they won't cover because they were in transit, moving to a new apartment. What they DON'T cover is more than what they DO cover. I will never buy this plan again.

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Bob's Discount Furniture Customer Reviews Overview

Bob's Discount Furniture is a popular furniture retailer that has been in business for over 25 years. The company has a strong reputation for offering high-quality furniture at affordable prices, and this is reflected in the overwhelmingly positive reviews that it has received from customers.

One of the most commonly cited positive points about Bob's Discount Furniture is the quality of the products that it offers. Customers consistently praise the durability and comfort of the furniture, with many noting that they have been able to enjoy their purchases for years without experiencing any issues.

Another key positive point is the affordability of the furniture. Many customers appreciate that they are able to find stylish and high-quality pieces at prices that are significantly lower than what they would pay at other retailers.

In addition to the quality and affordability of the furniture, customers also frequently praise the customer service that they receive from Bob's Discount Furniture. Many note that the staff is friendly and helpful, and that they are able to provide guidance and recommendations to help customers find the perfect pieces for their homes.

Overall, Bob's Discount Furniture is a highly regarded retailer that consistently receives positive reviews from customers. With a focus on quality, affordability, and customer service, it is no surprise that the company has become a go-to destination for those in search of stylish and affordable furniture.

Bob's Discount Furniture In-depth Review

Overall Rating: 4.5/5

Product Selection: Bob's Discount Furniture offers a wide range of furniture options for every room in your home. Whether you're looking for a new sofa, dining set, or bedroom furniture, they have you covered. Their selection includes both modern and traditional styles, ensuring there's something for everyone.

Pricing: One of the biggest advantages of shopping at Bob's Discount Furniture is their affordable prices. They offer competitive prices on all their products, allowing you to furnish your home without breaking the bank. You can find great deals and discounts on their website, making it even more budget-friendly.

Quality of Furniture: While Bob's Discount Furniture offers affordable prices, they don't compromise on quality. Their furniture is well-made and durable, ensuring it will last for years to come. They source their products from reputable manufacturers, so you can trust the quality of what you're buying.

Customer Service: Bob's Discount Furniture prides itself on providing excellent customer service. Their staff is knowledgeable and friendly, always ready to assist you with any questions or concerns. They strive to make your shopping experience as smooth as possible, ensuring you're satisfied with your purchase.

Delivery and Shipping: Bob's Discount Furniture offers convenient delivery and shipping options. They provide fast and reliable delivery services, ensuring your furniture arrives in a timely manner. They also offer assembly services for an additional fee, making it even more convenient for you.

Return Policy: Bob's Discount Furniture has a fair return policy. If you're not completely satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. However, it's important to note that some restrictions may apply, so it's always best to check their website or contact customer service for specific details.

Website Design and User Experience: Bob's Discount Furniture's website is well-designed and user-friendly. It's easy to navigate and find the products you're looking for. The website also provides detailed product descriptions and images, allowing you to make informed decisions before making a purchase.

In-Store Experience: Visiting a Bob's Discount Furniture store is a pleasant experience. The stores are well-organized and spacious, making it easy to browse their extensive selection. The staff is helpful and available to answer any questions you may have, ensuring you have a positive in-store experience.

Warranty and After-Sales Support: Bob's Discount Furniture offers warranties on their products, providing you with peace of mind. If you encounter any issues with your furniture, their after-sales support team is ready to assist you. They strive to resolve any problems promptly and efficiently.

Reputation and Trustworthiness: Bob's Discount Furniture has a strong reputation for providing quality furniture at affordable prices. They have been in the industry for many years and have built a loyal customer base. Their commitment to customer satisfaction and ethical business practices has earned them trust and credibility.

Sustainability and Ethical Practices: While information on Bob's Discount Furniture's sustainability and ethical practices is not readily available, they do prioritize customer satisfaction and offer quality products. It's always a good idea to inquire about their sustainability efforts before making a purchase if this is an important factor for you.

Special Offers and Promotions: Bob's Discount Furniture frequently offers special offers and promotions. You can find these deals on their website or sign up for their newsletter to receive exclusive discounts. These special offers can help you save even more on your furniture purchases.

Customer Reviews and Testimonials: Bob's Discount Furniture has received positive reviews and testimonials from satisfied customers. Many customers praise the affordability, quality, and customer service provided by the company. Reading customer reviews can give you a better understanding of other people's experiences and help you make an informed decision.

Comparison with Competitors: When compared to its competitors, Bob's Discount Furniture stands out for its affordable prices and wide product selection. They offer a good balance between quality and price, making them a popular choice among budget-conscious shoppers.

Pros and Cons:

  • Pros: Affordable prices, wide product selection, good quality, excellent customer service, convenient delivery options, fair return policy, user-friendly website, positive reputation, special offers and promotions.
  • Cons: Limited information on sustainability and ethical practices.

Final Verdict: Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their homes. With a wide selection of products, competitive prices, and excellent customer service, they provide a positive shopping experience. While more information on sustainability practices would be beneficial, their overall reputation and customer satisfaction make them a trustworthy choice.

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Bob's Discount Furniture contacts

Phone numbers

1800 569 1284 +1 (860) 474-1000 More phone numbers

Website

www.mybobs.com

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