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Bob's Discount Furniture
Bob's Discount Furniture Customer Service Phone, Email, Contacts

Bob's Discount Furniture
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2.1 514 Reviews

Bob's Discount Furniture Complaints Summary

134 Resolved
369 Unresolved
Our verdict: When using services from Bob's Discount Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bob's Discount Furniture reviews & complaints 514

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1:45 pm EDT

Bob's Discount Furniture customer care

If given the opportunity I would rate them a negative -10. Purchased a box spring bed frame and kitchen set for our new apartment. The delivery service or lack there of was horrific at best. Furniture was scheduled to be delivered on 10/1/15 no furniture called customer care they said they couldn't contact us they had transposed the number. They said they would make sure it was delivered 10/2/15 no delivery still. Called again they said they don't know where the furniture is but could redeliver on 10/9/2015 over a week and a half since the order was purchased. I asked to speak to a customer care supervisor and they told me they would tell me the same thing. I insisted they still told me no. I said I was going to the store to complain and they said go ahead there is nothing they can do for you. I went to the store in Stoughton where I bought the furniture and the Manager said there was nothing they can do. So I told him there was something I can do and that was to cancel my order and give them a bad review. He didn't seem to care he said he couldn't help me and we would be happy to cancel my purchase. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!

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9:22 am EDT

Bob's Discount Furniture wrong phone number on the american express bill

I returned a damaged mattress for $978.78 and did not see Bob furniture store credit my american express back. When I called the number they have listed on my american express under the charge amount it is the wrong number which is [protected].

Bob please correct your records so customers would not waste time on the phone

Again when you call the store its very difficult to speak to someone and the options they have on the phone does not give you a number to select for customer service

Very poor service

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5:54 pm EDT
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Bob's Discount Furniture missing foot on bed frame

Unbelievable! Bought a small bed from Bob's Furniture in Monroeville, they delivered it last week. We tried to put it together Sunday. Missing one foot for the frame. Have been trying since Sunday to get through to customer service on hold for over an hour total, have called the store twice, now they are telling me no part available... have to exchange entire bed. Had to leave work to meet the delivery truck the first time... not happening again. Have now been on hold for another 1/2 hour while they try to get it delivered on a Saturday... Will I shop at Bob's again... NO! HORRIBLE, HORRIBLE CUSTOMER SERVICE!

OH, AND SO NOW i AM BEING TOLD NO SATURDAY DELIVERY. So if I want the foot to my new bed I will have to take another 1/2 day off of work to get it.

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1:30 pm EDT

Bob's Discount Furniture policy

I placed a deposit on a bed and mattress after returning from the hospital remembered I wanted to cancel my order as there is no room in my apartment for this bed. The salesman forced me to take the bedspread cover before I purchased the bed I later realized that the policy is that you pay for anything that leaves the store. When I went to cancel the order they charged me 59.00 for a cover I will never use or open. When I called customer service to complain they just told me to read the fine print, I told him you read the fine print on all your lay away purchases. It is my opinion that sales people are told to give the bedcovers so you will have to pay for them it looks like a nice gesture but it is a way of giving people something they did not want or ask for. Watch out for friendly old Bob..

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4:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bob's Discount Furniture - terrible quality and customer service

I purchased about $2000 worth of furniture including a bed frame, mattress, sofa, and two dressers from Bob's in October 2012. I also purchased the "goof proof" protection plan on both the bed frame and the sofa. I'll start by talking about the bed. About a year after I had bought the furniture my bed completely collapsed while I was sleeping in it. I wa...

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6:25 pm EDT

Bob's Discount Furniture goof proof

This warranty is a ###! They tell you everything is cover when you buy but when something happen, surprise surperice whatever you reporting is an "exception" not covered.
They said cover accidental damage, my kid was playing and he ripped the liner of the ottoman, i called them they said, "the interior of the furniture is an exception not covered".
Few months later the leather start peeling of and cracking plus is getting blu-ish, again I call them they said "all damage are the leather are covered BESIDE peeling and cracking" WTF! this people should go in jail, no question asked!

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10:26 am EDT

Bob's Discount Furniture customer service, product

I purchases a piece of furniture last march and within the year it broke twice, same spot. This piece is called the playpen couch and each repair guy sent to fix it told us about how awful that piece of furniture was and how many times they see it malfunction. Even told us that another furniture company that sells the piece recalled it because all the problem they saw with it. We were able to get credit back but I was wary of buying another piece from bobs due to this problem and others I have heard recently. I didn't like anything else in the store anyways but we needed a couch as I was 8 months pregnant and starting to not be able to move up the stairs comfortably. So to get what would satisfactorily replace the sleeper sofa I need to spend extra money. I was given the impression that I could order the couch and have it within a week, especially since I was now shelling out extra money for less features. I was told 8-10 weeks since we wanted a sectional with a reverse chaise... that was not going to work for pregnant me sleeping on a broken couch. I spoke with customer care who could not help but was not rude. I asked for someone else higher and that was a mistake. The account specialist was rude, talked over me and told be that it was my fault because I was choosing to not like anything. The store manage was more than accommodating but he had no power... and he even took the phone to resolve the issue with account specialist and she continued to yell at him about policy. I reluctantly picked a couch to get out of this mess but I will never go back or recommend this company. Especially with a customer care unit so rude and unaccommodating.

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havexohope
White Plains, US
Jun 29, 2011 1:38 pm EDT

Worst store ever. I've never experienced such a horrible store in my entire life. Managers, Jeff and Joe are rude and don't follow through. The sales people are uneducated and unaware of what's going on. I waited 7 months for my couches because they brought the wrong couches 5 times and than every time they were on back order. I do NOT recommend this store.

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lake23
Danbury, US
Mar 30, 2011 3:44 pm EDT

This outfit will cause you fits. First quality is bogus you get what you pay for. Contact with a phone is virtually impossible and by the way the fish are nice but they don't talk or handle complaints.

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Rid R.
, US
Mar 11, 2010 3:06 pm EST

Bob's has the worst customer service I have ever experienced.

I bought two bedrooms sets for my grandchilden. Four weeks later they still were not delivered. When they finally called to deliver I was told some parts were not avalible and it would be at least two months before they would be.

After being laughed at by the store manager and told it is what it is I cancelled my order. They must get this a lot as it did not bother them to lose thousands of dollars.

Stay far far away from Bob's. It's not worth it.

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11:17 am EDT

Bob's Discount Furniture special orders

I went into Bob's in west springfield ma to purchase a couch. I spoke to the sales woman about the couch and decided i wanted one of the other colors that the couch was available in. after signing the sales agreement was told that it would be about 4 to 6 weeks for the couch to come in sionce i wanted a special color. that was fine I could live with out it for 4 to 6 weeks. abotu 3 weeks ago i looked at the receipt and noticed it says promised delivery by mid may. I sent an email to bobs customer service and was told that no it would be in their warehouse by March 14th. I called on march 14th to set up a delivery but was told it wasnt in yet and to try calling back during the week. I called on March 18th and was told becasue i wanted a special order it wasnt going to be in the warehouse until April 11th at the earliest. and was also told that it couldnt have been their department that told me the couch would be in on the 14th. I told the woman the mans name from the email as well as the email address the email came from. she still insisted that it had to be a different department and she didnt know who the man was that signed that email. I was offered a refund however being as pissed as I was if you go by the sales agreement I would only be given a credit to bobs not my money back. I am not sure if they woudl have refunded me the full amount in cash since like i said i was a might pissed off. I do not like being lied to and feel that the sales woman lied to make a sale and the customer service department just doesnt care. I still dont know why a simple change of color that they offer as a standard option should take 3 months to get. it is deceiving to tell someone they are color options but then classify them as special orders.

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7:22 pm EST

Bob's Discount Furniture Worst delivery company I have ever dealt with

This was a fantastic place and Jean was amazing. I finally was going to get a good furniture set. Than came the crappy delivery. A very big happy valentine days from Bobs. The delivery didn't stop at the house as they said. I was there. He didnt even knock on the door. I saw a truck stop look and leave. What kind of garbage is this from a respectable company. Than they said we were on a go back and it would be delivered. Wow, 2 hours later I got another call saying they weren't showing up today and they wanted to reschedule. Thank's Bob's for ruining my Valentines Party dinner in my new house. I will go to a company that cares. It just didn't seem like any cares at Bobs after they get there money. I forgot that they claim they have a state of the art delivery system. I got a call 2 days before my confirmed delivery time was between 7:30 to 11:30 confirmed. Guess what I got another call stating it will be 8:00 to 12:00. All day as you wait their online system changes when it was supposed to be delivered. The time changed and changed and changed. Three different times it sat at 40 minutes at the same time and I was still waiting.. Some state of the art system they claim they have. I hope no one else's day was ruined by this place. I will post this review everywhere.

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11:19 pm EST

Bob's Discount Furniture worst customer service

We walked in with intentions that we were going to receive information on couches and possibly buy. Fazi was the sales representative that assisted my wife and I. He was too aggressive and very persistent with trying to have us make our purchase that moment. At one point, we let him know that we were indecisive between two styles of couches. He told us that we should take one from each, disregarding the fact that they were different styles and colors. After each question we asked about a couch set, he would run off to find out pricing (although we were not interested). The final moment came to when he received a phone call and he asked us, " Are you going to buy or not because we are going to close?". We told him we weren't ready and he gave us his card and told us to come to him because he spent "so much time" with us.

We came back to Bob's about two-three days later and decided to allow a different associate assist us. The person's name was Jack. He was polite and professional. He allowed our experience to take a slight turn for the better. Fazi caught a glimpse of us and approached my wife and I. He said he had told us to come see him because he gave us his time and then said it was okay and good luck. Then we could see him complaining to other associates about us not returning to him. That again made us feel uncomfortable. We noticed that he was watching us the whole time we were there for our second visit. Overall, we were not satisfied with the unprofessionalism and discomfort that we received from the associate named Fazi. We will definitely will NOT be purchasing anything from Bob's Furniture.

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1:55 pm EST
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Bob's Discount Furniture bad customer service

Me and my wife have bought a lot of furniture from bobs and we have been treated very bad, in May we purchased two sofas, and we noticed that the fabric is coming off both couches in different spots, so we called bobs to have a technician come out and look at it, so he came and said they were stains on the couches, which was false, don't kn how he got a job there, but anyways, we paid extra for protection plan, goof proof, so we called customer care and they said they could not do anything about it, six months after we bought the couches and the fabric is coming off! We have bought a lot of stuff from bobs and I would never go back there or tell anyone to go there, you guys are a bunch of crooks!

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9:52 am EST
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Bob's Discount Furniture goof proof plan is a waste of money!

We purchased a microfiber sectional at Bob's in March of 2014 (9 months before this). We purchased the additional goof proof plan as we have two small children, 3.5 and 2 years old. I called to report a claim for several stains that happened over 3 separate incidents (all within the 30 day reporting requirements). I was told by the company who services the plan that there were too many stains and that because it was from more than one incident that they would not cover it. I then called Bob's directly hoping that they would stand behind the plan that they push and sell. They told me that because there were multiple stains that it was considered excessive abuse of the furniture. If any of you have children you know that a single incident can result in more than one stain. This is clearly a way for them to say that they cover stains without actually having to do it. They wouldn't give me a refund on the goof proof plan because it was purchased more than 30 days ago and all they would offer is one of their Bob's technicians to come out and clean it for $79.99. So bottom line--if you have small children and you think this is going to be worth it, don't waste your money. They consider having small children who spill drinks as excessive abuse of the furniture. Save your money and pay someone privately to come out and clean the furniture for you. I am extremely disappointed in the customer service provided by Bob's. His commercials say if you aren't happy I want to know about it. Well how about you stand behind the warranties that you sell! Save your money and spend it at a company that values their customers.

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7:31 pm EST
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Bob's Discount Furniture warranty

Purchase a Montibello fireplace 6 months ago. A 2 inch crack has appeared in the stone on the front of the unit. After reviewing the 2 photos I sent, Bob's costumer service, an expert in masonry I guess, has determined it is a natural characteristic of the stone. Mind you the entire stone, face and top, are perfectly flat and smooth, except for this 2 inch WHITE line. Bob's says it is not a manufactures' defect so they cannot help me. I have GOOF Proof, but that is a joke because they cannot help me because I did NOT damage the unit. So what good are warranties?

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HotFuzz
Falls Church, US
Dec 18, 2014 2:36 pm EST
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This place is sickening. The staff is lazy, harasses you, knows nothing about the products and the products are so easy to break no wonder its discount. The people who work there are racists too always having an attitude problem and giving racial remarks at people.

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7:26 am EST
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Bob's Discount Furniture bonded leather

I, too, have been swindled by Bob's "bonded leather". The sofa and love seat I have are peeling...actually peeling apart...all because we had to audacity to sit on it. The furniture is crap. I'm ashamed I purchased it. I contacted customer service, uploaded photos but was denied a claim because the bonded leather has a 3 year warranty and my peeling began in year 4. They didn't even bother to notify me that the claim was denied. I had to call them! What a terrible company, selling garbage to unsuspecting customers. Tell everyone you know, stay away from bonded leather. It is crap!

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F. Glavin
Kensington, US
Feb 11, 2023 3:50 pm EST

We had bought many pieces of wood furniture at Bob's Discount Furniture, and were very satisfied (we still have them). Beds, bunk beds, dining room set, etc.

BUT the "leather" L-shaped couch and 2-seater have been a total, shameful disaster, peeling off everywhere and looking terrible after only 3 years. We had to buy covers to hide the misery.

We're feeling taken advantage of and quite angry at Bob's for selling this crap.

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Gail Oehler Montague
, US
Aug 26, 2017 3:12 pm EDT

I purchased a bonded leather dusl-reclining love seat from Bob's Furniture. I was not told anything about the fragility of bonded leather. I purchased the extra insurance for $100, as they suggested. When my love seat started peeling just a year in, they told me I probably wasn't conditioning it. I called the insurance company to file a claim and they said the peeling was not covered. I'm out all my money, and the only covers I could find are separate recliner covers which have to be fitted and tucked in as best as possible. Every time I take them off to launder, there is peeled leather everywhere which has to be cleaned up as well. It's all a big hassle, and an embarrassment.
I had also purchased a memory foam mattress for my son at the same time and spent a "chunk of change" on both items, but will never step foot in Bob's Furniture again...and have warned my friends and family as well. Deceptive business practices...a total rip off...and an uncaring company that does not stand behind it's products. Consider yourself warned. (Photos not necessary...just google...plenty of other ripped-off consumers have posted their unsightly photos.)

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6:38 pm EDT
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Bob's Discount Furniture damaged goods

On 9/02/14 We purchased the Sabrina Brown Sleeper Sofa and Chaise with storage.
On 9/08/14 The items were delivered damaged. The storage unit was bent, the sofa frame was bent, the fabric was snagged and unraveling. The delivery man noticed the damage immediately and informed customer service, which in turn the customer service agent requested to speak to me. I was informed that the furniture I purchased was a 'discontinued" item and could not be replaced, but since we purchased the warranty, they would send out a 'technician". The technician would make it "show room" quality. The damaged is to extensive. What Bob's has offered me is a 20% store credit! I was told at the store that when an item is discontinued it goes on sale for 50% off, yet I am only offered a 20% store credit on my purchase price! The last time I checked Discount or no Discount-- furniture is a large ticked item in America! Bob's should offer me a full refund or 60% refund off my purchase price. We paid well over $1100 for a piece of junk...fired wood! Not only did I waist my money on Bob's poorly crafted merchandise, I gave up three days waiting on delivery, re-delivery and a Tech, that did not make the sofa "show-room" ready.
Bob's has poor customer service and crappy merchandise, yet claims "No Phony Gimmick"..Just Pure Value! " I've Got You Covered!"... I begged to differ... we got robbed. Let the Buyer Beware! They get an "F" rating !

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12:15 pm EDT
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Bob's Discount Furniture Bobs commits fraud everyday with their goof proof

We bought a living room set from Bobs in late 2012, we had a newborn and a puppy and the salesman pushed the bobs goof proof saying it covers any damage the kids or dog could do plus it covers all damages from rips, tears, stains etc so after being told and reassured by our salesman that goof proof covers everything that could happen to the furniture we fell into the trap that unfortunately thousands of others have fallen into and bought the goof proof protection for $150.00 on top of the almost $2000 we spent for the furniture.

Now here we are 2 years later and our baby is a toddler and started preschool so we at first locked our dog up while we weren't home but after a few weeks we tried to leave him out only to find that he sat on the back of the couch and scratched 2 holes into the couch so we immediately contacted bobs goof proof and finally after almost 2 weeks we got in to touch with someone who told us that the damage isn't covered even though it was an accident because pet damage coverage only covers vomit, urine and feces exclusively. she then went on to tell me that it wouldn't be covered at all because leather is tough and hard to put rips in and any damage would have to be purposely done, I laughed as I thought she was kidding but no she was serious. So serious in fact that she then told me because I tried to initiate a claim that this piece of furniture was basically not covered from any future claims unless we had this damage repaired ourselves out of our pocket. when we pushed them on this and asked what the insurance covers if apparently any damage to leather furniture they view as purposely done we were told the brochure stats whats covered and not covered which it most certainly doesn't, We then asked to speak to a supervisor and were told we couldn't! lol what reputable business tells you that you cant speak to a supervisor? she then told us that a supervisor wouldn't tell us anything different then she just did so there's no need, I said that's great but I still want to speak to a supervisor to which she hung up on me which was either a dropped call or her way of telling me again that I cant talk to a supervisor. after a few more calls and getting the same run around we decided to try a different path.

We called Bobs directly and told them what we experienced and how we were told numerous times by the salesman that this type of damage was covered and how dissatisfied we were with not only the way the plan was explained but also what it covers or should I say what it doesn't cover. I was told they would file a formal complaint against the salesman but after searching the internet and reading complaints from other disgruntled customers it seems Bobs pushes there goof proof using the same wording to everyone which is a corporate issue and not a sales-mans oversell and we want this issue resolved. I stated that we were mislead as to what the insurance really covered and want the couch repaired or replaced or we would seek an attorney and get the fraud teams of the local news involved because this seems to be a systemic issue and thousands of other people where fraudulently sold the same misleading plan to which she said, "Go ahead i'm at the corporate level it wont effect me. This is the type of business Bobs not only runs but associates with, Completely unacceptable!

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Janice1414
, US
Jan 26, 2015 6:21 pm EST

I had almost the exact experience. Guardsman is a scam and Bobs lends itself to false advertising.

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12:40 pm EDT
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Bob's Discount Furniture product quality

Bought two leather power recliners with goof proof 11/30/12. Found out leather is only where your body touches the chairs. (NOT TRUE) The vinyl starts pealing back where connected to the leather. In comes there expert repair analysis person. Says it is not a manufacturers defect.WHAT! I have two exactly the same chairs, both pealing back in exactly the same spot. How could that not be a manufacturing defect? Bobs Furniture could do nothing.Thanks for nothing Bob.

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5:02 pm EDT
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Bob's Discount Furniture horrible customer service

This is the worst company I have ever dealt with. Two weeks ago I purchased a mattress set, bed rails and a night stand. The confirmed the delivery twice over the phone over the course of one week. For my region apparently they can only deliver to me on Thursdays. When delivery day came, yesterday, they brought the box spring, no mattress. What am I supposed to do with that?I had to send it back. I called customer service and it is obvious that they are not in the business of keeping clients! I was told I needed to wait another week and when I inquired about compensation for their mishap they said they would give me a $25 dollar gift card...OMG! I told them at the very least the delivery fee should be waived. The account manager I spoke to said that will nevr happen, that I was lucky I was offered the $25 and that since that offer was made that if the mattress has damage when it gets finally delivered that there would be no compensation. I was floored! I said to them that was not acceptable and demanded to speak with her manager. She refused statign she was a manager and I told her I needed her supervisor since I was not satisfied with how she was handling things. She refused. I told her that she was going to lose the sale for $1375 I had just made, and that I had $7, 000 dolars worth of furniture picked out to purchase from there as well and that she would lose that too. She did not care. I told her to cancel my order and demanded a refund. She transferred me back to the store and the store manager said that she would waive the delivery fee (?) and that she would set me up for delivery on Saturday instead of waiting a whole week. I accepted. Then I get a call today from the store stating that they cant deliver on Saturday and ohhh!...cannot guarantee a delivery on Thursday either...WTF...I said to her that I wanted my money back and she said, well we tried to make it ok for you we offered a $25 dollar gift card! Everytime I heard that come out of her mouth I became more and more irate. I asked her to get the store manager and she refused. She said the manager told her that if headquarters wouldnt help me he couldnt either. I told her they were stupid for losing a $1375 sale and the purchase of additional furniture for an additional $7000. I have no mattress, sleeping on the floor with fibromyalgia. Way to go Bob! I will never EVER purchase anything through your store and I will make sure my experience gets posted in every internet forum possible.

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3:55 pm EDT
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Bob's Discount Furniture customer service!!!

Now I'd first like to state the obvious. Its unheard of for potential employees to complain. But the way I see it; my resume caught your attention for a reason and that reason is why you called me to schedule a specific time of when I should arrive for the said interview. I arrived 15 min. Prior to my 2pm appointment. I was told to sit in the showroom and wait while the HR lady comes back from lunch. Now (common sense working) I assume she must've went to lunch at 1pm to come back at 2pm. (Cause who schedules an interview if your not going to be there) she didn't arrive till 2:40pm.. Mind you I was told the assistant manager could also do the interview. I approached him however he was on the phone. When he gets off the phone he just sits and starts a random conversation with his employees. Specifically how this is a dead end job he hates the people etc.. (IN FRONT OF POTENTIAL EMPLOYEES!) I LEFT! I wasn't going to risk being LATE to another interview because these ghetto fools.. He has the audacity to ask me why. Clearly being punctual isn't a concern to bobs furniture. I get that finding a job is hard these days but people like this make it hard for people unpurpose. I'd rather stay with out a job so I won't dare pick up any of their ### habits. Lead by example. Dress for success and always be polite. The females were sloppy; the manager manages himself and again on time is just something they say they want. I can't help but feel its just the Bronx! Oh and the HR lady LOOKED unprofessional.. I would've felt some type of way this woman with no respect for peoples time would be able to make a decision as such... A big shame. Beautiful store filled with ### people. I don't want any part of it! I take pride in my work..

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12:45 pm EDT
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Bob's Discount Furniture rejected waranty claim

I purchased a vanity desk in August 2013. The desk had a jewelry box built in and a lid that opened to the top. By January 2014, the lid became so misaligned that the lid would not close. In attempting to close the lid, the left hinge broke through the desk. I called to report a warranty claim on February 3, 2014 and was told that they would replace the desk since the desk would not be serviceable. I was instructed to submit photos, and did so the same day. After no response, I followed up to my warranty claim on March 15, 2014. The customer service rep dialed in an account manager as well and they "reviewed the photos". They told me that it appeared to be accidental damage and would therefore not be covered. I asked how a misaligned desk could be accidental damage. As I live alone, I know the desk did not experience anything beyond the normal wear and tear. I requested they send someone to investigate further as it would be immediately apparent that this was in fact caused by a manufacturer's defect and not accidental damage. They refused. After 5 minutes of arguing, it became apparent that they had no intention to remedy the situation. Now I am stuck with a $300 piece of trash that I have no use for. I am appalled by the lack of responsibility and customer service provided by Bob's. I will never shop there again.

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Bob's Discount Furniture Customer Reviews Overview

Bob's Discount Furniture is a popular furniture retailer that has been in business for over 25 years. The company has a strong reputation for offering high-quality furniture at affordable prices, and this is reflected in the overwhelmingly positive reviews that it has received from customers.

One of the most commonly cited positive points about Bob's Discount Furniture is the quality of the products that it offers. Customers consistently praise the durability and comfort of the furniture, with many noting that they have been able to enjoy their purchases for years without experiencing any issues.

Another key positive point is the affordability of the furniture. Many customers appreciate that they are able to find stylish and high-quality pieces at prices that are significantly lower than what they would pay at other retailers.

In addition to the quality and affordability of the furniture, customers also frequently praise the customer service that they receive from Bob's Discount Furniture. Many note that the staff is friendly and helpful, and that they are able to provide guidance and recommendations to help customers find the perfect pieces for their homes.

Overall, Bob's Discount Furniture is a highly regarded retailer that consistently receives positive reviews from customers. With a focus on quality, affordability, and customer service, it is no surprise that the company has become a go-to destination for those in search of stylish and affordable furniture.

Bob's Discount Furniture In-depth Review

Overall Rating: 4.5/5

Product Selection: Bob's Discount Furniture offers a wide range of furniture options for every room in your home. Whether you're looking for a new sofa, dining set, or bedroom furniture, they have you covered. Their selection includes both modern and traditional styles, ensuring there's something for everyone.

Pricing: One of the biggest advantages of shopping at Bob's Discount Furniture is their affordable prices. They offer competitive prices on all their products, allowing you to furnish your home without breaking the bank. You can find great deals and discounts on their website, making it even more budget-friendly.

Quality of Furniture: While Bob's Discount Furniture offers affordable prices, they don't compromise on quality. Their furniture is well-made and durable, ensuring it will last for years to come. They source their products from reputable manufacturers, so you can trust the quality of what you're buying.

Customer Service: Bob's Discount Furniture prides itself on providing excellent customer service. Their staff is knowledgeable and friendly, always ready to assist you with any questions or concerns. They strive to make your shopping experience as smooth as possible, ensuring you're satisfied with your purchase.

Delivery and Shipping: Bob's Discount Furniture offers convenient delivery and shipping options. They provide fast and reliable delivery services, ensuring your furniture arrives in a timely manner. They also offer assembly services for an additional fee, making it even more convenient for you.

Return Policy: Bob's Discount Furniture has a fair return policy. If you're not completely satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. However, it's important to note that some restrictions may apply, so it's always best to check their website or contact customer service for specific details.

Website Design and User Experience: Bob's Discount Furniture's website is well-designed and user-friendly. It's easy to navigate and find the products you're looking for. The website also provides detailed product descriptions and images, allowing you to make informed decisions before making a purchase.

In-Store Experience: Visiting a Bob's Discount Furniture store is a pleasant experience. The stores are well-organized and spacious, making it easy to browse their extensive selection. The staff is helpful and available to answer any questions you may have, ensuring you have a positive in-store experience.

Warranty and After-Sales Support: Bob's Discount Furniture offers warranties on their products, providing you with peace of mind. If you encounter any issues with your furniture, their after-sales support team is ready to assist you. They strive to resolve any problems promptly and efficiently.

Reputation and Trustworthiness: Bob's Discount Furniture has a strong reputation for providing quality furniture at affordable prices. They have been in the industry for many years and have built a loyal customer base. Their commitment to customer satisfaction and ethical business practices has earned them trust and credibility.

Sustainability and Ethical Practices: While information on Bob's Discount Furniture's sustainability and ethical practices is not readily available, they do prioritize customer satisfaction and offer quality products. It's always a good idea to inquire about their sustainability efforts before making a purchase if this is an important factor for you.

Special Offers and Promotions: Bob's Discount Furniture frequently offers special offers and promotions. You can find these deals on their website or sign up for their newsletter to receive exclusive discounts. These special offers can help you save even more on your furniture purchases.

Customer Reviews and Testimonials: Bob's Discount Furniture has received positive reviews and testimonials from satisfied customers. Many customers praise the affordability, quality, and customer service provided by the company. Reading customer reviews can give you a better understanding of other people's experiences and help you make an informed decision.

Comparison with Competitors: When compared to its competitors, Bob's Discount Furniture stands out for its affordable prices and wide product selection. They offer a good balance between quality and price, making them a popular choice among budget-conscious shoppers.

Pros and Cons:

  • Pros: Affordable prices, wide product selection, good quality, excellent customer service, convenient delivery options, fair return policy, user-friendly website, positive reputation, special offers and promotions.
  • Cons: Limited information on sustainability and ethical practices.

Final Verdict: Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their homes. With a wide selection of products, competitive prices, and excellent customer service, they provide a positive shopping experience. While more information on sustainability practices would be beneficial, their overall reputation and customer satisfaction make them a trustworthy choice.

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Contact Bob's Discount Furniture customer service

Phone numbers

1800 569 1284 +1 (860) 474-1000 More phone numbers

Website

www.mybobs.com

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