The complaint has been investigated and
resolved to the customer's satisfactionResolved Bob Rohrman Dealerships — Backed Out of Deal
resolved to the customer's satisfaction
After several hours negotiating the selling price of a new 2009 Acura TL and trade-in for my used car, Bob Rohrman Acura and I came to an agreement. The sales manager said he needed final approval and left the table with the hand written numbers we had agreed on. When he returned, he gave me two thumbs up and said we have a deal - we shook hands. We went into the parking lot to confirm the car I wanted (black on black) and they pulled it into the garage for detailing. We walked inside to complete the paperwork. 20 minutes into the final papers and the sales manager came back and said there was a misunderstanding and there is no deal. The only excuse he could give me was the selling price I wanted (and we agreed on) was under invoice. That was no surprise since that was part of the negotiation. Needless to say, they escorted me to the door before I lost my temper. While sitting in my old car, I decided to called Bob Rohrman's corporate office to complain. I was given to their comptroller who was very kind and professional. She said my description of what happened was unfortunate and not the way they do business. She promised that she would look into it and if we did not resolve the situation to my satisfaction, that she would give me Bob Rohrman's personal phone number. The comptroller contacted the dealership's general manager who eventually called me back. The manager took the salesman's position and said we never had a deal, yet could not find the paperwork with numbers we agreed on. The comptroller did give me Bob Rohrman's phone number and said if I leave a message, he will call me back. I two messages explaining that I was NOT looking for anything from him, just to inform him of what happened and would appreciate a call back. He NEVER called! I will never buy from a Bob Rohrman dealership again and recommend that no one else buy from him either. I have since contacted Acura directly and filed a complaint with them. I want to inform as many people as I can about what happened since Bob Rohrman did not have the time to call me directly. Good news - I did find the same car at same price at a different dealer and love the car.