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got charged for something we did not order
My husband and I went the Bob Evans on howe rd. Akron, Ohio order breakfast buttermilk pancakes sauage bacon. The problem was the pancakes. waitress brought 4 pancakes for me and 4 pancakes for him. I said to her this is alot of pancakes we did not order 4 pancakes a piece. I ask her do these usally come like this she said yes. She could have told us you...
Read full review of Bob Evans and 1 commentbob evans original mashed potatoes
We bought 2 packs of potato's yesterday as we normally do, the first one was very clumpy and would not cook right, and the second one was the same. In the second pack of potato's we found a piece of plastic about an inch long that could've cut someone's mouth if eaten. We are so disturbed and disgusted.We have never seen that in these potato's and do not want to continue to buy them.
dining experience and fried chicken dinner
Ordered a chicken dinner it was ok at best mashed potatoes fair, only had about 3 drops of gravy chicken chewy gristly but a lot of batter on Brest and wing, the server thou nice never takeS away salad bowels or ask if you need a refill on my wife's coffee or my drink I asked for a couple extra napkins finally got them overall just very sub standard I still...
Read full review of Bob Evans and 1 commentmanager
I ordered the shunshine skillet and it came out just as scrambled eggs and hash browns. Our server Tina took it back to the kitchen because she knew it wasn't made correctly and the cook told her it was so she brought it back and I said well I at least want cheese so she brought me a side of cold cheese. She did have the manager stop by which again said it...
Read full review of Bob Evansfood was bad, manager laughed and hung up
Thanksgiving November 28, 2019. I purchased a 4 person turkey dinner. We would always get the turkey dinner when we come in to eat. We all liked it. So we all had fixed our plates, my husband loves the cranberry relish so he had a container and took a bite he said something is wrong with these cranberries, they were fermenting in the container they were...
Read full review of Bob Evansrestaurant was very dirty
After the seater wiped off the table we used our own "Wet Ones" to clean the table while other staff watched and smiled. The table was sticky with syrup and had been wiped off with a sour smelling cloth that left a residue. Fortunately I wiped off my chair before sitting on something greasy.
The floor was filthy and had neither been swept nor vacuumed. It was the same under nearby tables which had not been cleared of dirty dishes. There were very few people in the restaurant when we visited at 6:00 pm on 12/1/2019.
My wife ordered a salad which was supposed to have hot grilled chicken. The chicken was cold and very dry. I ordered the steak/egg Benedict. I asked to have the eggs over medium, the steak medium, and asked to have all peppers and onions deleted. The eggs were slimy and not done, the steak was well done tough and dry, the the entire Benedict was covered with peppers and onions.
The server was gracious and apologetic, we did not see a manager. We drove 20 miles to Wapakoneta from our home for our Sunday meal at Bob Evans. We were very disappointed. My wife and I work part time in food service and we are often responsible for the cleanliness of a dining area. I do not think our comments are unjust. I will be submitting a complaint to the Health Department as I can only guess about the cleanliness in the food preparation area.
We have eaten at this restaurant for years without concern. You have a serious management issue. When I posted on local Facebook many others reported problems at the Wapakoneta restaurant.
service
First of all, I stood there waiting to be seated. I was told "we will get with you" with no welcome. Then they bypassed me and seated a couple who came in after me. I waited at my table for a while and finally got some coffee. It was like pulling teeth to get a refill. Poor waitress was overworked and I heard the age old expression "we're understaffed". The...
Read full review of Bob Evanspoor service / experience
I just arrived back from dinner at Bob Evans. Last year we had a good experience and decided to go again this Thanksgiving. We understand that it is a sy time, however, from the moment we were seated, the service or should I say a complete lack thereof, began as we waited 10 minutes for someone to acknowledge us and take our drink orders. Finally we flagged...
Read full review of Bob Evansfood quality
first of all let me say I love Bob Evans, BUT its been almost a year since I've been back to this location because of the poor service we were getting each time we came, however today I decided to try carry out and bring it back to work on my lunchbreak. I arrived to have only one check out person, which was at the carry out with a long line because the...
Read full review of Bob Evansmanager
After reading all of the other complaints and reviews, I don't expect that my complaint go far.
On Saturday morning 11/23/19, I placed an online order for a family meal, for later (6:00PM). When I submitted my order, the confirmation pick up was 10:00AM. The location is, 1101 Louis and Clark Parkway Clarksville, Indiana 47129. I immediately called to point out the problem, and was given the manager. I told him about the issue. His response was " the order is already being prepared, I guess we will have to throw it away. Next time call as soon as it happens.) I informed him that I did call as soon as it happened. He disputed that. I asked him if he was calling me a liar. I mean, why would I lie about that? He told me to take my business elsewhere. Ok, that works for me. My average order is $30.00 per visit. Believe me, I am passing this info to everyone, and I know a lot of people nationwide. Customer service no longer exists in the fast food industry, and one by one, the restaurants disappear. I hope Bob Evans goes away in the very near future.
or
Hi my name is Patty otruba phone number [protected] I'm calling to file a complaint because this has happened twice and I will never order from Bob Evans again tonight I placed an order at approximately 7:40 for a pot roast dinner and a chop steak dinner at the oak springs road location in Washington PA they said it would be done by 8:15 we get there by 8:20 go in to pick up our food they say it's not there try the Bob Evans on Chestnut Street in Washington PA I call that location it's not there another time we ordered from the Bob Evans online at the McMurray restaurant once again ordered the food they gave us a pickup time went to the restaurant food wasn't there so either your employees need some training and or manners or when they see it's getting close to closing time they're too lazy and just throw the orders away or something I could see this happening once but twice no way I will never order anyting from your restaurant chain again it is a joke and this kind of stuff should never happen and I hope this goes through the proper channels and doesn't slide through the cracks like so many other things do thank you
service
Table 62/1 5:08 pm Server : Maranda My wife and I dined at Bob Evans restaurant this afternoon as we often do on Sunday, we were seated and waited approximately 15 minutes for someone to come over and ask us what we wanted to drink . At that time we thought we better go ahead and order our meals if it was going to be a while for her to bring that out a...
Read full review of Bob Evansservice
Waited 20 minutes before I even got my order taken. Food came 20 minutes later cold. Another customer walked out. Manager ould care less.. Finally called manager over. He then took my order.. The waitress was black. As soon as a black man was seated she came over and took his order. She came by and said to me... Sorry. I got held up! By what? Your job? Bob evan has gone to dogs.. Sad
We were at the 2199 Riverside Dr. location in Upper Arlington (#414) on 11-15-19 around 6:15 pm.
The server, Collen, was polite, but service wasn't good.
1. Didn't receive our rolls
2. Server let us run out of drinks
3. Server didn't come back to the table until giving us our bill and pick up our plates
4. Server spilled my coffee putting it onto the table. It was just a little, but when putting our dinner down was a little harsh putting onto the table.
5. I wasn't asked if I needed creamer either.
I only gave a 5% tip because of this, but normally give 20%.
Let me say the food was great.
Just wanted to share so you can help out this young man.
We will go back to this location for the food.
bob evans roll sausage
On Nov 5 2019, I made a purchase of your sausage. So next morning I open package and saw something with a dark red substance, my stomach got upset & I was nauseous rest of morning! I'm not sure about your product at this point in time. I need some type of payment for the inconvenience and time & money for product & transportation back to store where I made the purchase! Very disappointed customer of many years!
mashed potatoes.
I actually usually love their mashed potatoes but these has some weird thing in it almost like a nail it was gross! Now can't eat them. I literally didn't swallow the bite in my mouth! I spit it out. I literally just bought them a two days ago and they weren't even close to expiration. I scared to eat anymore. Has anyone had this problem? It almost looks like a stick or a nail.
all the food was lukewarm. the only thing was good was the salad
I ordered Turkey and dressing and all of it was luke warm there were other people saying that there mashed potatoes were cold. Every time I go in to store #94. Everything is warm including the coffee. I quit going to the Norwalk store because of the same thing. So that being said I'm not going back to the Sandusky store either because it's the same [censored] ever time. I used to love going there. But not any more
no gloves worn!!
My family and I recently ate at Bob Evans, we were seated at a table to where you could see where the staff fixes salads etc.. We observed a waitress fixing a salad with her bare hands. She put the salad in a dish and pressed it down with her bare hands, and when she would add more toppings she would use her bare hands to press it down in the dish. And...
Read full review of Bob Evansmeatloaf meal
Had ordered the meat loaf quite some time ago and it was thick and very good tasting. Ordered the same meal on 10/25/19 at the same location. Meat loaf was thin sliced, undoubtedly from some meat loaf log. The taste was pathetic, many just pepper. Manager came around asking how our meals were and I told him about the lousy meat loaf. He stated they had...
Read full review of Bob Evans and 2 commentsservi e
My wife and I recently went to your restuarant in florence ky. I was amazed at how bad the service was. We were told the wait would be 15 and we waited over an hour. The worst part was there was hardly anyone eating in the restaurant. Most of the employees were in the parking lot smoking and laughing while everyone waited. I'm not sure what happened but this is by far the worst restaurant in the florence ky area now. I've also sent a letter the mayor of the city to look into possible drug use in the building. My hope is something is done soon. It used to be a great family restaurant that is now a hole in the wall.
whole order
Ordered the Smokehouse burger well done, a little pink when I got it and the bacon was barely cooked. Ordered loaded fries and there was nothing on them. Ordered Mac n cheese and it was dry. The whole order was supposed to be ready in 30 minutes but I had to wait another 10 minutes at the restaurant when it wasn't busy. Everything was cold and had been sitting there for at least the 10 minutes I stood there. It's cold outside and the food doesn't sit under a lamp but about 15' from the door. Order #890115. I will not go to this restaurant again even though they share a parking lot with the hotel I frequently stay at.
Overview of Bob Evans complaint handling
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Bob Evans contacts
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Bob Evans phone numbers+1 (866) 616-6464+1 (866) 616-6464Click up if you have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number 1 1 users reported that they have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number Click up if you have UNsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number100%Confidence scoreCustomer Service+1 (866) 525-5214+1 (866) 525-5214Click up if you have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number Click up if you have UNsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone numberEthics Hotline+1 (800) 939-2338+1 (800) 939-2338Click up if you have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number Click up if you have UNsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone numberHead Office
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Bob Evans emailsbobevans_customersupport@bobevans.com100%Confidence score: 100%Support
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Bob Evans address8111 Smiths Mill Rd, New Albany, Ohio, 43054, United States
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Bob Evans social media
Most discussed Bob Evans complaints
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