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Bob Evans
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1.1 595 Reviews

Bob Evans Complaints Summary

14 Resolved
577 Unresolved
Our verdict: If considering services from Bob Evans with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bob Evans reviews & complaints 595

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J
11:26 am EDT

Bob Evans Breakfast Sub par

Stopped this morning and had breakfast for 3 at the Hermitage Bob Evans. First I order the Family Bacon basket that was featured in the signage. Didn’t look anything like that. Looked more boiled than grilled. Sent it back to be cooked and was still not like the pic. Next we all 3 ordered hash BROWNS. No brown. Seriously like boiled in grease. I think the cook is afraid of the grill. Worst part is I originally ordered them well done. Not what I expect at a Bob Evans. Very disappointed.

Desired outcome: Train the cook / offer discount on next breakfast

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B
6:04 pm EDT
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Bob Evans Wildfire Chicken Salad at Bob Evans was okay except for the chicken

My husband and I stopped at the Bob Evans on Commercial Drive in Lansing, MI #412. My husband ordered the Wildfire Chicken Salad and was very disappointed that the fried chicken pieces were inedible, couldn't even cut them with a knife. We mentioned this to the waitress who spoke to the manager. They said they would make another one but it was already after 8:00 p.m. and we still had a long drive ahead of us so we declined. He did give us a 20% discount on the salad.

I just wanted your office to be aware of this situation. We have been to this location on several occasions but were very disappointed with this visit.

Desired outcome: We would like to receive a full refund or coupon for another salad.

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H
11:13 am EDT

Bob Evans Customers not being seated when vacant tables are available.

On any given Sunday he Bob Evans Store on Zumbehl Road in St. Charles Mo. 63301 has vacant tables visible but the customers are not seated, Some waits up to 45 minutes to be seated. Why when a table is available are their waiting customers not seated? I have seen as many at six cleaned tables with no customers.

Desired outcome: Correct issue.

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Update by Harold Burkemper
Sep 18, 2022 11:46 pm EDT

Your store on Zumbehl Road St. Charles Mo. 63303. On any given Sunday, tables are available but the customers are kept waiting in the foyer to be seated.. No explanation just wait. Many customers will not wait seeing vacant tables. What is the answer.

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J
8:41 pm EDT

Bob Evans Poor cooking

The last two visits to the ashland ohio resteraunt, my food was bad! Pancakes underdone! Home fries overdone, hard and crunchy. I ordered same meal each time. My wife and I visit this resteraunt weekly after Thursdays visit to the ymca. Have developed a good relationship with a server named Courtney. Didn't want to complain to her. Could you check up on reviews of the cook on the early afternoon shift?

Desired outcome: Mebbee some more training for the cook! I will give it another try this Thursday. If it's still terrible food, my wife and I will just move on to another resteraunt. A response would be appreciated.

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L
7:51 pm EDT
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Bob Evans Family size original mashed potatoes

Went to heat up the mashed potatoes and noticed that there were several black chunks of something. One of them was even pellet shaped, almost like rodent feces. This is beyond disgusting! I see there are several of the same type of complaint, on complaintsboard. I’m sure nothing will be done, because it looks like it’s been happening since 2016.

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C
5:17 pm EDT

Bob Evans Bob Evans Garlic Mashed Potoatoes

-I purchased the 24oz container of Garlic Mashed Potatoes, making them for part of my dinner on 8/20/2022. After they were cooked according to the microwave instructions and serving them with my other cook meal. I proceeded to eat them, when I bit into something hard. I removed it from my mouth seeing that it was something that was not neither garlic nor potato, and dark. It was not a good feeling to eat something strange, I took photos of this foreign object. This was my first time buying this product, a friend told me they were great, this is why I was giving them a try. Well needless to say not sure if I care to give them another go at. Scare to find another foreign object in product. What can be done about this, and to find out what was in the product in my mouth UGH! The product expiration date is 09-05-2022 KCL4. Code # [protected] 7

My daughter and I did go to a Bob Evans Restaurant one time, never to return again. We experienced terrible service, my salad as well as hers had very dirty lettuce, bad tomatoes. Did not eat, showed to server, and asked her not to bring another one. Not a great place to eat as far as we were concerned.

Now as stated above, having foreign objects in my product of purchase,

Desired outcome: I would like a response, maybe coupon/coupons for this or other products. Maybe refunds

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Q
11:01 am EDT
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Bob Evans Poor management and poor service

I was in the MIchigan Ave., Canton, Michigan restaurant and was very disappointed for not the first time. It will be my last time. I will never go back to that restaurant. I waited 50 minutes and received coffee only. There had been a man who was seated 5 minutes, (40-45 minutes after I was there), and received his food. When I asked the waitress about my food, she lied to me. She said another waitress put in all of her orders at one time. I knew this was false, because the man seated for 5 minutes, came in long after I put my order in. This facility is a disgrace to all restaurants, Scott (manager) is one of the worst managers I have seen. I have been in retail for over 38 years and know a good manager. Scott is not one of them. I have heard him speak to the waitresses in not a professional manner. I hope Bob Evans can take care of this facility. If not, shut it down!

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D
12:49 pm EDT

Bob Evans Waitress service and food and establishment

Bob Evans in Paducah, Kentucky,

My husband and I went for breakfast here and we frequent this place, this time the waitress did not even say hello, my husband had to get sugar from another table after asking here 3 x if we could get some for our coffee, our food order was wrong, his eggs he ordered over easy they were cooked hard, sausage gravy ordered never recieved it, My waitress said oh I’ll put it in after 15 min, before she came back to our table, I asked for honey for my oatmeal also 3x, after waiting for it my oatmeal was so thick my spoon stood up in it, and it was cold, I had ordered toast and she brought it after asking her again and again?. She never returned asking if we needed anything else after all her mistakes, no coffee refill or water? She sat the pot of coffee at the table behind us, My husband got up again and poured our own coffee, even another waiter asked us who our waitress was? She gave us the wrong bill, had to ask the cashier girl to take off my oatmeal which I did not eat due to it being cooked wrong and cold, the cashier said our waitress gave us the wrong check after I notified her we did not order the food on that one, Mind you our waitress gave us a attitude, as I got another check I got up to go pay and walked past a table, where the man called Me an [censored]! Even though his girlfriend sat there and said she knew the service was bad, I told him to mind his own business, this is after I also saw our waitress talking to them previously and laughing, my husband approached the man and asked why did he say that? There almost was a fight all due to this waitress and her work ethics, I talk3d with the Manager and she said she would talk with her? This is such bad customer service in this restaurant it’s ridiculous, Also as we sat and waited 20 min, for our table a waitress was yelling at another person in the back very loud, a Manager told her to come to her office and she told her back no? What kind of place is this, I was humiliated by a customer, the waitress and others there,

Desired outcome: I would like this waitress fired ?

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J
5:42 am EDT

Bob Evans 1lb 8 oz mash potatoes

They are watery, I use to love them, not anymore. I think they are gross. Why are the potatoes watery it's full of water, and when you fix them they aren't like they use to be. They are running. full of brown chunks. I used to buy 3-5 a week, now I don't pay any. The ones I have in my refrigerator I don't want to eat, but I pay $4.99. each that's crazy. I will go back to peeling the potatoes myself. I can't believe your brand. You need to get better control over the people at that Plant. Your name has been around a long time. Don't like them ruin it. I'm not paying them for a while. I think you all owe me. for the 6 I have in my refrigerator.

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S
12:14 am EDT

Bob Evans Bob Evans Family size mashed potatoes

I just bought a Family size Bob Evans mashed potatoes last week about Aug15, 2022.. They're not expired, the expiration date is 9/18/22. My Son was making the mashed potatoes by spooning half of them into a bowl to cook. He said he found a piece of rubber in the mashed potatoes. We actually looked closer and we think it's plastic. I don't have the receipt, but I have the packaging and two pictures of the object.

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M
2:52 pm EDT
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Bob Evans Cleanliness and food portions.

My wife and I recently had dinner at the Pekin, Illinois Bob Evans. We have eaten there for many years. The floor in the dining area was filthy; the floor was strewn with litter (straw wrappers, napkins, paper etc.) We saw the manager come out and he made a few halfhearted swipes with a broom before he disappeared into the kitchen. Another couple came in after us and the lady said to my wife, "Guess i should have brought my Hoover".

This was Thursday, August 18, at 7:00 pm. Other than my wife, and I, there was only three other people at this time of the evening.

The glass partition at our booth was smeared with looked like a child's dirty handprints, and the overall appearance of the restaurant was shabby. The carpet is quite worn and dirty, and the level of overall wear in this restaurant is noticeable.

The food was good, But I could not help noticing that my dinner had an exceeding small portion of the roast beef. I have ordered this dinner in the past and I remarked that giving my meal a few more carrots did not take away from the fact that I received about a third of the roast beef that usually came with this meal.

The check was another surprise. Our meals now cost eight dollars more than we had previously paid. I know that food costs more now, but at the same time you raise the prices you shouldn't give the customer smaller portions.

The only bright spot in our dining experience was our server, Abigail. I actually felt sorry that this young lady was working in such a depressing place.

Desired outcome: I would appreciate a response. This Bob Evans is sinking fast!

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K
3:29 am EDT

Bob Evans The Bellefontaine oh Restaurant. The lack of service & poor management

7/24/22 my wife and I decided to go have dinner. This was at 7:00 PM. We both ordered salads. During this time we waited over an hour and still not waited on. People at other tables was waited on & received their full meals. During this time they were not busy at all. I noticed several waitresses standing around talking with several customers not waited on and many tables sitting with dirty dishes. We decided to get up and leave and than other customers followed. I told the manager we was leaving an why. She said nothing and acted like she didn’t care. I will not be back. I feel that the Bellefontaine oh store is not managed correctly and needs someone from Corporate to step in. I uear a lot of people not happy. Thank you Keith Whitaker

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A
9:59 pm EDT

Bob Evans Bob Evans Dine In

I had met my sister at Bob Evans for breakfast at restaurant #571 here in South Euclid, Ohio on 7/21/2022 at 10 am for her 71st Birthday. Upon arriving we were told there was a 15 minute wait which turned into 30 minutes, the place was not full, the tables where people had been sitting was piled with dirty dishes. We got coffee right away that was not hot, more than 15 minutes passed before someone took our order. I had asked for shelled eggs because I wanted scrambled eggs with cheese, when we finally got out food, the eggs looked like they had been chopped, did not look like 2 eggs but one, my french toast was given to another person who had just been sitted, so I wound up taking mine home. Service was very poor presentation of food on my plate was horrible.

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M
6:47 pm EDT
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Bob Evans Mold

I bought mashed potato's that had mold in them. They were not expired!

Desired outcome: Refund formal apology

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G
4:33 pm EDT

Bob Evans Original Mashed Potatoes

After eating multiple forkfulls of Bob Evans Original Mashed Potatoes I noticed a one inch wide by half inch long black piece of foreign matter in the potatoes...Use by date 07/06/22...

Desired outcome: Love these potatoes...Fix your issues and pray I don't have problems after digesting your product...

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2:38 pm EDT
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Bob Evans Employee!

7-7-2022 about 11:40am! My Friend & I stopped at Bob Evans on First Street in Springfield, Ohio to eat with our 3 small Grandchildren ( 2 three year olds & 1 six year old)! The middle aged Lady that was going to seat us asked how many? We said 5 & she said I can't set that many at a Booth for safety reasons! I said there are 2 adults & 3 little kids we always set at a Booth when we come in here! She said well I can't do it! So we told her we would just go to Red Lobster then & we left! We went to Red Lobster & had no problems getting a Booth! We were at the same Bob Evans about 3 weeks ago with 3 adults & the 3 Grandchildren & they seated us in a Booth!

Desired outcome: I want someone to talk to the Employee's about being more considerate & accommodating! We won't be back in to eat here again as long as the Grandchildren are with us or maybe never!

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S
12:51 am EDT
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Bob Evans Unreasonably long wait time for a pre-planned reservation

We had a large family event (for ~80 people) reserved a few weeks in advance for July 5th at 6 pm. We sent in our orders a week ahead of time, but the staff did not start giving our orders to the chef until an HOUR after our reservation time! Most of our tables had to wait 2+ hours for food. I am typing this at 10 pm and some are still waiting; it's been over 4 hours! There shouldn't be a wait for planned events.

Not to mention, some orders had mistakes and missing items.

Desired outcome: Full refund ASAP

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E
12:31 am EDT

Bob Evans Hair in Food

I placed a phone order on July 1, 2022 and picked it up at the Monroeville, PA location. I made several attempts for delivery with no success at this restaurant and then did the phone order with a pick up time of 5:45 pm, when I got there around 5:40 pm I give the cashier my pick up order information. She proceeded to give me the amount of my order and I had to have her recalculate the amount because it was wrong. She then tired to give me an incorrect order which was totally different from my original order. The manager on duty, Adam made the correction to amount and also order. I also placed another order while waiting on my original order for another person for take out. However, when I got home and was dining in our community room with the second order I picked up, I proceeded to cut my chopped steak into pieces, I put a piece with some mash potatoes and gravy on the fork and was ready to put in my mouth when I saw a long dark colored piece of hair. I took a photo by there were three other people present and saw it up close as well. I immediately called the restaurant and spoke to Adam and he apologized for this incident and said he would notify Corporate but I'm following up as well because I was very upset because I really like the Chop Steak meal from your restaurant and was

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5:42 pm EDT
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Bob Evans The dinner bell plate

I ordered a carry out 7/5/2022

Time:3:57 pm

Grilled chicken it was very thin very small the mash potatoes and gravy was very good the carrots were very good I got biscuits with it they were as hard as a rock my dinner was 8.29 I was very disappointed the restaurant was in Waverly, Ohio

Desired outcome: Please have your people check the food before serving im a senior citizen I live on a small bowl income eating out is a treat for me I can't afford to pay for food that's poor quality I would like a refund

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E
8:38 am EDT

Bob Evans Mashed potatoes

Small black and brown chunks in my Bob Evans Family Mashed Potatos. Absolutely repulsive. I'm not sure if its mold or small insects.

Desired outcome: I request three free family sized bob evans non-infested mashed potato boxes shipped to my apartment.

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Bob Evans In-depth Review

Overall Rating: I would give Bob Evans a solid 4 out of 5 stars.

Location and Accessibility: Bob Evans is conveniently located in a central area with easy access from major roads. The restaurant has ample parking space available.

Menu Variety and Quality: The menu at Bob Evans offers a wide variety of options, including classic American dishes and comfort food. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Customer Service: The customer service at Bob Evans is exceptional. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to accommodate special requests or dietary restrictions.

Ambiance and Atmosphere: The ambiance at Bob Evans is cozy and inviting. The restaurant has a warm and rustic feel, with comfortable seating and a relaxed atmosphere.

Pricing and Value for Money: The prices at Bob Evans are reasonable for the portion sizes and quality of the food. The restaurant offers good value for money, especially considering the generous portions.

Cleanliness and Hygiene: Bob Evans maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, with a focus on cleanliness in the dining area and restrooms.

Speed of Service: The service at Bob Evans is generally quick and efficient. The staff works diligently to ensure that orders are taken promptly and food is served in a timely manner.

Special Offers and Promotions: Bob Evans frequently offers special promotions and discounts, such as daily specials and seasonal menu items. These offers provide customers with additional value for their money.

Online Presence and Ordering Options: Bob Evans has a user-friendly website that allows customers to view the menu, place online orders, and make reservations. The restaurant also offers delivery services through third-party platforms.

Dietary Accommodations: Bob Evans is accommodating to dietary restrictions and offers options for vegetarian, gluten-free, and other special dietary needs. The staff is knowledgeable about the menu and can provide recommendations for specific dietary requirements.

Parking Facilities: Bob Evans has ample parking facilities available, making it convenient for customers to visit the restaurant.

Waiting Times: The waiting times at Bob Evans can vary depending on the time of day and the popularity of the restaurant. However, the staff works efficiently to minimize waiting times and ensure a smooth dining experience.

Reservation Policy: Bob Evans accepts reservations for larger parties or special events. It is recommended to make a reservation in advance to secure a table during peak hours.

Payment Options: Bob Evans accepts various payment options, including cash, credit cards, and mobile payment methods.

Special Events and Catering Services: Bob Evans offers catering services for special events and occasions. They can accommodate large groups and provide customized menus to suit specific preferences.

Staff Friendliness and Knowledge: The staff at Bob Evans is friendly, welcoming, and knowledgeable about the menu. They are always willing to provide recommendations and answer any questions customers may have.

Child-Friendly Amenities: Bob Evans is a child-friendly restaurant, with a kids' menu and amenities such as high chairs and coloring activities to keep children entertained.

Alcohol and Beverage Selection: Bob Evans offers a selection of alcoholic and non-alcoholic beverages, including beer, wine, and specialty drinks. The beverage menu complements the food options well.

Takeout and Delivery Services: Bob Evans offers takeout and delivery services through third-party platforms. This is convenient for customers who prefer to enjoy their meals at home.

Loyalty Programs and Rewards: Bob Evans has a loyalty program that rewards frequent customers with exclusive offers, discounts, and special promotions.

Social Responsibility and Sustainability Efforts: Bob Evans is committed to social responsibility and sustainability efforts. They source ingredients locally when possible and strive to minimize waste and energy consumption.

Business Hours and Availability: Bob Evans is open for breakfast, lunch, and dinner, with extended hours on weekends. The restaurant is available for dine-in, takeout, and delivery services.

Accessibility for Individuals with Disabilities: Bob Evans is accessible for individuals with disabilities, with wheelchair ramps and accessible seating options available.

Overall Recommendation: I would highly recommend Bob Evans for a delicious and satisfying dining experience. The restaurant offers a great variety of menu options, excellent customer service, and a cozy atmosphere.

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Bob Evans contacts

Phone numbers

+1 (866) 616-6464 +1 (866) 525-5214 More phone numbers

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