The complaint has been investigated and
resolved to the customer's satisfactionResolved BMN*BARMENSEN, XTS, PROZEMAX, CONNECTION — Unauthorized Charges and Refusal to Reimburse
resolved to the customer's satisfaction
This company calls and offers free products. After agreeing to the "free" product, all of a sudden charges start showing up on our credit card at which time we called to cancel. We were told that we had to wait until the product was received and then return it unopened before credit would be issued. After approximately 6 weeks, a box appeared and it was returned to sender, unopened as directed. However, after being charged $120 of unauthorzied charges and complaining to the company, they basically said tough luck! We didn't follow their procedure of obtaining a routing number, which by the way we were never advised of. So their basic attitude was - "Even though you returned the product, never authorized charges to your account, we will not refund your money." What kind of operation is this????