B.Makowsky.
reviews and complaints

Hello

I purchased a purse from a major department store. I really liked the purse and was willing to pay the price. I have purchased Coach purses and Dooney & Burke in the past. Soon after, the edged of along the purse began to fray. This made the purse unsightly and cheap looking. I stopped using it.

Today I was giving things to charity and this was one of the objects set for donation.
I still love this bag and thus, I thought I should reach out and see if there is any way to get it repaired considering the price and otherwise good quality.

Thank you. Please advise.
Holly Jones
[protected]@gmail.com

Was given this bag as a birthday present. Since I was a huge fan and never had an issue with quality before. In a few short months the handbag started to lose shape and the straps started to peel and come apart. It got worse and started to peel around the seams of the handbag. Since it was a gift. I was just going to discard it. But decided to see if there was other issues with this product. I have seen lots a the same complaints online. I would appreciate if you can perhaps let me know if there is some type of warranty for defective handbag. Since it was quite costly I would hope Makowsky would stand by their product. Thank you for your time. Look forward to hearing from someone concerning this matter.

I took your cross body bag on my trip to Morocco.it is a great travel purse with the built in wallet just under the flap.
The hardware on one side came unscrewed and the strap slipped off. I was able to find the hardware, but lost the teeny tiny screw.
See photos below. The purse is one of my favorites and I hate to give up on it.
Do you have a spare screw that you could send off to me?
I would appreciate any assistance that you can lend. Although the purse was a gift, I can tell it is of high quality and excellent design.
Thank you.

I was given this handbag and love it. The leather is buttery smooth. After using it for just a week I notice a crack in the strap. Shortly after the other strap had the same problem. I will not be able to use the bag if the straps are compromised. What should I do? this was a perfectly great bag but if the straps give way then it's useless. I would like to have the bag replaced or the straps replaced. Please advise.

June 10, 2011
Customer Service

Dear Sir or Madam:
I have recently purchase a B Makowsky bag at the TJMAXX store in Kennesaw, GA on May 2011.
Unfortunately, when I opened my bag and decided to wear the bag about two weeks later, I notice a little spot was on the bag and it looked dirty.
I started to keep it because I really like the bag, but I said why pay so much for this bag, and it is dirty, so I decided to return the bag, the store clerk asked if there was anything wrong with the bag, I said yes, the bag was a little soil, when I took it out the bag to used it I notice it look a little dirty, so she went to the Supervisor, then she brought the Manager Tim over to speak to me
I told him that the bag had those spot on it, and that was the reason I am returning it, he stated he would do his research and call me back, he took my name and telephone number, he never have the common courtesy of calling me back, instead they treated me as if I was a criminal I had my receipt for the purchase of $149.99 Dollars, plus other items that I had purchase..
To resolve the problem, I would like a response letter back, PS: I have returned the bag at another location without any problem.
I have been shopping in TJMAXX for many years, when it was just a little store located in NEW JERSEY, FYI some of the Mangers and associates even know me by my name. I was one of the many LAY-A-WAY Queens.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at [protected]..

Sincerely,
Signature
Bev Ross