Bloomingdale's
reviews and complaints

I tried to return a pair of women's shoes back in February 2019 to the Bloomingdales store. The shoes were purchased in August 2012 when there was no time limit for returns. The store refused to take the shoes back even though I had the receipt/order slip. The shoes were new and had not been worn. They said the shoe SKU was no longer in their system so they couldn't take it back.

I then used the shipping label that had come with the shoes and shipped it back to your Cheshire, CT warehouse via 2-day USPS Priority Mail. I never heard back from the warehouse - I included my phone number in the paperwork in case they had questions. I called customer service, and they said to wait a couple of billing cycles for the credit to be applied to my Bloomingdales account even though they couldn't tell me if the warehouse had received my shoes. I have called back a several times since then, and and spent a couple of hours on the phone without any resolution because they couldn't determine if the shoes were at the Cheshire warehouse, and customer service could not contact anyone at the warehouse to check.

I even sent a letter in Sept to the Bloomingdale's president in NYC and have not heard back from anyone there at the corporate office. What a poor customer experience!

I made an order on 14 th of September and got an e-mail that it was shipped on 17th of September with Borderfree..It still did not arrive ..I am tracking it an the parcel looks still in USA..I sent many mails to the customer service and they said they will be taking care of the situation and let me know...But no info till now!I made my order by visa card which was about 2000$ and payed it already...I have nothing received and paid 2000$...I think this will be my last shopping with Bloomingdales !Sevda Ortabas [protected]@yahoo.com

drove nearly an hour to shop at the Bloomingdale warehouse on Rte 46 for the first time on Saturday. you know the saying first impressions are lasting impressions? I made my way to the mattress section and the salesman walked right by me to wait on two other customers. I don't know if it's becasue I'm Black or a woman, but I was clearly invisable to him. he wasn't a salesman, he is clearly a select saleman, who selects the customers he is going to assist.

found the manager, who listened and got someone to assist me. what a poor first impression. and stores wonder why customers shop online.

I approached a register with no line ready to check out. A salesperson asked me if someone was helping me. I gave a name of the associate and she sent me to another register where that salesperson was. She was busy and I had to wait for at least 20 mins to check out. I unserstadn if the salespeople are on commission, but dont make it difficult on a customer. The first associate could have easily check me out and put the name of the person who helped me ion the system. She was free and sent me away! I ended up loosing a lot of time. Hope it will be addressed. Shopped on the 2nd floor ion Aug 11, 2019. Women's clothing.

Also, every time I am at the store, it is FREEZING! It is is uncomfortable I cannot wait to leave ! All my friends are always cold and so are female salespeople! If you want to make shopping experience comfortable for your female audience, make it inviting and comfortable !

Hello.

My name is Daria Koralewska, email [protected]@gmail.com

This is regarding:
outlet store 160
purchase number [protected]
Date 3/26/2019
Amount $52.99

I have purchased a pair of shoes a week ago at your Miami Outlet location.  Unfortunately, I found the heel to be too tall and I decided to return them.  On my way back home I had a stop over in Atlanta, and tried to return them at the store there.  I was told it was not possible since this was an Outlet purchase.  I was provided with a number for customer service.

When I called, I was offered to send the shoes back and I will receive a refund as soon as the item is received. I received a return label to send my shoes back to online support and I shipped the item on April 13th addressed to Macy's warehouse as per instructions provided by one of your agents:Tracking Number1Z7270769091426465 
Returned to UPS office on April 13th arrived at destination on April 17th

It is now over three months since my return was completed and I did not get my money back. I received three separate calls asking for a credit card number and each time I was assured the refund will come within a week. I also exchanged several emails.

I called 1-800-777-0000, and emailed customerservice@bloomingdales.com. I got numerous case numbers. The most recent was [Incident: 190717-006819].

At this point I invested more hours than the value I am expecting to get back and I am very deeply frustrated with your customer services. I expect some swift resolution.

Feb 18 2019

I receive emails every week to notify me that my $50 reward will expire on 2/21/19. So, I decided to stop by the store Sunday (2/17/19) to shop and use my Loyalist reward points. I couldn't sign into the link in my email to retrieve the reward barcode to scan. It prompted me to click on the link to wait for an email to be sent to me to reset my password. I waited for the email for 20 min then I did it again. After several failed attempts, I decided to call customer service.

First, I was told the email wasn't linked to my Loyalist account. It just didn't make sense as I have been receiving emails about my rewards. Then, they put me on hold for 20 min and came back to tell me that my points had expired. I explained that was a mistake. It clearly said on my email expiration date is 2/21/19 and the date of this event was 2/17/19. Then, I was put on hold again for another 20 to 25 min, and this time was told I already used my reward. Again, that is not true either. I was put on hold again and a different agent picked up the phone and said my account was closed. Now, I feel like the representative dealing with me was really incompetent. Her name is Yvette (L163255). She didn't do her job correctly to help rectify my problem or gave me a solution but instead created an issue for me and gave me a run around with all sorts of reason why my reward didn't show on her end. She is also very argumentative and kept speaking over me, which didn't help the situation.

I don't think Yvette is a good fit for being a customer service representative. She didn't know how evaluate the evidence that I gave her to come to a fair conclusion for the situation at hand. I believe she was frustrated with our issue and locked on to a statement that closed the conversation but failed at resolving the issue with a logical and reasonable explanation.

Since we got nowhere with Yvette, we went down to the visitor center at your 59th Street Bloomingdale's store to seek more competent help. The lady at the desk helped us make a call to customer service and got somebody who actually discovered a reasonable explanation for my problem. It was discovered that some fraudulent activity had occurred on my account. Somebody used my reward points in Florida. I mentioned that I haven't been in Florida for years. This representative opened an investigation for us and said we would be notified in five business days and with a favorable outcome we would have an additional six months to us the points.

Framed of theft by Bloomingdales employees at Westfield Century City in Los Angeles, CA. October 30, 2018 to avoid racism scandal. "We need to check your bags in order for you to exit store."
CHECK FULL VIDEO AT: https://youtu.be/SvgX_7C-9dI

My name is Christy.

I'm a Software Engineer. I build and design websites for living.

I'm Hispanic, original from Costa Rica, but very dark skin. Confused a lot to be African American ( I do have some Jamaican roots).

I'm a Christian. I try my best to live under Jehovah God rules in the Bible.

Therefore been defamated and horribly accuse of a Felony of Theft is very embarrassing, it affects my reputation with my community and Church.

Incident just happen in October 30, 2018.

I have to present to court on December 5th, 2018 in Los Angeles Airport Courthouse at 8:30am.

https://youtu.be/SvgX_7C-9dI

I NEVER STOLE any items from that Bloomingdales Store...This was a vicious entrapment. Total framing that employees came up with in order to save their selves and company from looking as racist for asking a dark skin woman to show her bags in order to exit store, while the other Caucasian customers where allow to leave.

They reacted that way because they knew I was recording...They knew they had something to loose now...They didn't wanted to end up like Starbucks early year racism scandal or worst...so they set me up...

WATCH VIDEO IN YOU TUBE. LINK BELOW.

https://youtu.be/SvgX_7C-9dI

https://youtu.be/SvgX_7C-9dI

I called blomongdales customer service about my loyalist account information at 9:25 in the morning and the rep connected me to the loyalist avcount office
On the hold to tbe connected about 40min
Call the same number with other phone and promt the rolyalist acvount office directly and realized the office is not open (pacific time)
I was on hold with no reason for 50 min in the morning, the most busiest time a day
I called the customerservice again to resolve my account problem
Another rep was truing to direct me to the same office!
Is there any direction with the rep about the office hour?
Waited supervisor to speak
No supervisor available!

I had recently made a purchase and was told when i open a new credit card, that I would receive 20% off. When I received my credit statement I only received 15% off. I went back to the store and the sales rep told me I had to call customer service credit card, to get the issue adjusted. I called the credit service and they told me I had to go to the store to receive the adjustment. So what is the correct way

I have set up direct debit for Bloomingdales account three times. The first time the billing department debited my account successful but the second I received a call from there billing department stating I missed a payment. I was informed that the person who took my account and routing number the first time did so incorrectly which I didn't believe since my account was debited. I give my account and touting number a second time and set up a recurring direct payment for the second time. I am now being told it was never set up. That means someone at Bloomingdales has my account and routing number to do what ever they please with it instead of what they were supposed to do. I spoke to a supervisor, Demitry Gilman and he acted like it was no big deal and treated me as if I was crazy. In this day and age with identity theft being so rampant one would think a corporation like Bloomingdales would be more responsible. Now, I need to check with my bank account to make sure there's no fraud.

I had just handed over my bloomingdales credit card to the cashier when it didn't go through. The cashier called the offices and we waited until someone got on the line. The exchange went something like this. Is this Michelle Burton, verify your name, address, telephone number and other requests. I did so. I had already given my drivers license but apparently that was not enough. I needed my cell phone which was in my car because when I shop, I don't like to be bothered by the phone. I was told to go and get it. I refused after trying on clothes for over one hour and ready to pay, I was not going to go back and forth. I left my over $700 purchases on the counter; the usual amount that I spend when I shop. My credit is excellent, all bills are generally paid before I they are even due so I knew there was no problem with the account from my end. So what happened? I kept getting asked questions about credits cards from other stores. I have none, I replied. Yet this wasn't the answer they were looking for - it turned out that something was unpaid from a month ago for approximately $100. The purchase was made online and it was not my purchase. I was told that the card would be revoked and I could have another one. I was made to feel as though I was a liar, a cheat and a fraud all because I asked repeatedly why wasn't I emailed this? I had no idea there was fraudulent activity on my card. I was told that they called my landline. I explained, no one answers their landline anymore if they don't recognize the phone number. Why wasn't a letter written if this was such a big concern? I was mortified at the store and made to feel badly by everyone I encountered from customer service. They had me waiting on the line, had me feeling badly about something I knew nothing about, had me explaining and reexplaining the event all for $100. And, when it was all over and I said angrily that I didn't want the card anymore. The representative said "that's fine, we won't send you one." That was the end of the exchange. I cannot believe after being a valued customer since 2006 this is the way I was treated.

ordered for wedding gift to be sent to Princeton NJ received by bride cracked re-ordered and new one sent also cracked. she was told if she didn't return to store she could not get credit. I was charged 223.91 for first broken item and t hen 223.91 for second delivery. I was told could not get refund un oil was returned to store. I then purchased 250.00 gift card to be sent to bride in place of two broken glass items. now charges are adding u p. Account [protected] and msa1802004748 jan 20.

I supposed to return Gigi Embellished Pointed Toe F initially (by mail), but then I realized that I returned Manolo Blahnik Hangisi Satin Flats instead of Gigi Embellished because Gigi Embellished were still in my closet.

Apparently, Bloomingdale's warehouse did not verify my returned item (or they just did not notify me on purpose, because they sent me an email one time about another incorrect return, but I did return the right item). I understand that I should be responsible to send the correct item, but if Bloomingdale can do their job correctly, there would not have this issue.

So I contacted the customer service, and I returned Gigi Embellished immediately as they requested. They said the warehouse could not found my Manolo Blahnik Hangisi Satin Flats, and promised would give me the compensation. But I have been waiting for their response about my compensation like months, and I contacted them around 6, 7 times, and they just kept saying the internal team was still reviewing me case. Then, later when I sent emails again, I just never heard back from them.

I feel more angry is that when I provided my case number and tried to live chat with the customer service today, the lady could not find my case number ! Bloomingdale deleted my case?! This is unbelievable. As a such big company, it is so ashamed for them to be so irresponsible!

I do not know where I can search for help and get my compensation, and from now on, I just need to alert myself be careful that I return something every time.

Ariel

I made a purchase last night online, and I got an email said that additional info is needed. So I called the customer service, and supply all my info. The guy is nice and placed a new order for me. The wired thing happened, few minutes later got another email asked me the "additional info". I checked my account and found the original and the one placed by customer service were all cancelled. I was so naïve and called them again, I was told my address and my phone number is not got through the stupid secondary verified system or record. Excuse me, I just made a purchase from other website, no problem ok? I asked to speak to a supervise, and she is so rude and unprofessional, she is not going to help me, just kept saying that your info is not verified. come on, I lived in this address for several months and the phone number I have used for several years. What kind of info you actually want? totally waste your time. There are tons of store and online websites, why bother to spend money in Bloomsdale's, trust me, never never never buy from Bloomingdales.

in re
Order Number: [protected]
Order Date: 12/18/2017
Billing Address: Joan C Tortorelli
302 RILEY ST
FALLS CHURCH, VA, 22046

I scheduled same day delivery between 2pm and 5pm, I was home from 1:30pm until 7pm and received no delivery. Customer service called your contract delivery service who stated there was no one home to sign for the package, and I was told to go to the store and pick it up. No one checked the driver's log to show they did to come at the scheduled time. I cancelled the order, and re-entered it only to find out I will have the items delivered after the holidays.
I was spoken to very nastily by an irritated customer service female who cut me off several times as I was speaking and told me to just go to the store and pick it up, then she hung up.
I am age 73 and a Loyalist of many years. I was treated poorly by the delivery service you contract with, and your customer service employee. You indicate you record calls, please check my conversation of 12/19 with your female employee.
Your company has lost it's pulse in customer service, and my buying power. I would like to receive compensation by having my new arrive to me by 12/23/17 # Order Number: [protected] made on 12/19/2017.

Upon walking into the shoe department there were five or six sales associates. not one bothered to look at me to see if I needed help I had four pairs of shoes in my hands to try on and it took over 30 minutes before anyone looked at me. In the women's department I bought an outfit as a gift. I asked the Sales person if she took the prices off before she put the items in the box she said yes. Upon leaving the store the security was beeping. Not only did she not take the prices off of the garments but she neglected to remove the security gizmo. On top of that as I was leaving the store and the security beeping went off no one was there to help me I did not know where to go no one approached me so I went to the nearest associate which is totally ridiculous. I Have been shopping at this store for the past 40 years on and off I'm very disappointed

Their items are extremely overpriced. You can easily find same clothes on the different website at lower prices and they will be original as well.
I don't know why people fall for this website. Maybe they heard its name and think it's a very reliable place. In fact, it's a typical website with all of the disadvantages. Their customer service sucks, they forget to ship items, and yes - everything is too expensive.

My wife and I called with a concern on identity theft, as we found two charges for purchases using my wife's mastercard information, amounts of 17.42 and 239.00, which she did not place. We talked with one representative, who seemed to be receiving direction from someone in her proximity. We could establish they had the e-mail and phone number of the individual who commited the fraud. The representative connected us with another lady, a certain Nita. This girl did not seem to have a grasp of the situation, confusing the charges, assuring us that "the charge" (one instead of two) had been cancelled, that there was only one charge of 293.00, declaring the other one not existing (even though she read the 17.42 at the start of the conversation), thus confusing us. She did not seem to know what to say or what to do, giving us the impression she was witholding information. She got defensive when I asked the location of the store involved, then she asked what was the purpose of "this conversation" (?!). At this point my wife asked to speak with her supervisor. Nita did not acknowledge the request but put the call in hold. No one picked up again and the call got disconnected after six minutes. I think her demeanor reflects very poorly on Bloomington's name. I am now in the impression your company enables fraud and seems to protect thieves. It certainly has incompetent "customer service" personnel. I hope the identity thief does not our names again, which would be the only manner you can have us as your "clients".

I am highly disappointed with my online order. Please see blow summary of my extremely bad experience:
I placed online order# [protected] on 10/01/2017 for Fitbit Alta HR to deliver to my Dad as a birthday gift. This order was cancelled without giving any reason than I contacted customer service and they have created new second order#MSA1727800075 on 10/05/2017 and I got call from credit protection department for verification and I talked with them on 10/05 and they confirmed that verification is completed and item will be delivered on 10/06 but unfortunately item was never delivered and when I call customer service again and spent two hours with no help they told me that order has been cancelled. They have not given me any valid reason.
Answer I got is to place another new order online we can't help.

I never thought as a valued customer I will get that kind of service. I spent total of three hours to find out the reason and reorder of the item but never got satisfactory answer from your customer service.

June 17 2017 - This was the day before my birthday so I decided to treat myself to a Louis Vuitton bag and Tory Burch patent leather sandals. After going to LV, me and my sister stopped into Bloomingdales around 7:05pm. We walked in and saw an Bdales female employee assisting another female customer and another male employee at the register talking to another customer. I continued to look for the style of shoe I was interested in by this time its now 7:20pm. I stood in the middle in walkway with the shoe in my hand waiting for someone to assist me. The female employee looked up at me and immediately looked down. She was now watching a lady walk up and down the aisle in her shoes. The male employee was at the cash register writing down notes?
My sister laughed at me and said how long are going to wait they are not trying to help you. I said I want these shoes for my bday so I'll wait. its now about 7:35pm.. and still no one has helped me.. mind you I am still waiting in the walk way and no one has said hello, may I help you, do you need some help,? The lady that was walking around in her shoes is now purchasing her shoes, (I'm assuming now the female employee will help me... nope I was wrong). The lady paid for her shoes, left and no none helped me.. the female employee disappeared. its now about 7:45pm.. store is closing at 8pm... finally! the male employee asked me in a rushing voice have you been helped I said "no I have been waiting here in this same spot for over 30 mins and no one has asked if I needed assistance" I proceeded to ask for a 6 in the TB sandal. The male employee brought them back and began being very helpful. I purchased the shoes anyway but returned them later in the week as I found Nordstrom was kinder, in addition too feeling horrible and "weird" wearing them knowing that I was discriminated against because of skin color (I am of mixed race Hispanic and African American, creole descent)... I wonder if I was dressed in my suit and wearing my expensive heels and carrying my $2700 LV bag (and I have these things as I am a Director at a hospital over 32 employees and 3 departments, and carry myself very well with or without the uppity attire) instead of my flats and leggings pushing a stroller with my 9 month baby would I have been treated differently. I returned the flats back to bloomingdales and vowed to never shop there again and I haven't form shopping there almost every month to never again, I even stopped my husband from going there as he likes the RL polo shirts. Til this day my sister laughs at me on how stupid I looked waiting to buy $225, shoes and only to get treated horribly

Thank you for taking item to read this.. took me awhile, but every day I would wake up with the thought in my head to say something.

-Cecilia ([protected]@hotmail.com)