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1.5 102 Reviews

Bloomingdale's Complaints Summary

13 Resolved
79 Unresolved
Our verdict: With Bloomingdale's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bloomingdale's reviews & complaints 102

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J
4:10 pm EDT

Bloomingdale's pricing of opening a credit card account

I had recently made a purchase and was told when i open a new credit card, that I would receive 20% off. When I received my credit statement I only received 15% off. I went back to the store and the sales rep told me I had to call customer service credit card, to get the issue adjusted. I called the credit service and they told me I had to go to the store to receive the adjustment. So what is the correct way

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M
8:58 pm EDT

Bloomingdale's billing department

I have set up direct debit for Bloomingdales account three times. The first time the billing department debited my account successful but the second I received a call from there billing department stating I missed a payment. I was informed that the person who took my account and routing number the first time did so incorrectly which I didn't believe since my account was debited. I give my account and touting number a second time and set up a recurring direct payment for the second time. I am now being told it was never set up. That means someone at Bloomingdales has my account and routing number to do what ever they please with it instead of what they were supposed to do. I spoke to a supervisor, Demitry Gilman and he acted like it was no big deal and treated me as if I was crazy. In this day and age with identity theft being so rampant one would think a corporation like Bloomingdales would be more responsible. Now, I need to check with my bank account to make sure there's no fraud.

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7:01 am EDT
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Bloomingdale's service

I had just handed over my bloomingdales credit card to the cashier when it didn't go through. The cashier called the offices and we waited until someone got on the line. The exchange went something like this. Is this Michelle Burton, verify your name, address, telephone number and other requests. I did so. I had already given my drivers license but apparently that was not enough. I needed my cell phone which was in my car because when I shop, I don't like to be bothered by the phone. I was told to go and get it. I refused after trying on clothes for over one hour and ready to pay, I was not going to go back and forth. I left my over $700 purchases on the counter; the usual amount that I spend when I shop. My credit is excellent, all bills are generally paid before I they are even due so I knew there was no problem with the account from my end. So what happened? I kept getting asked questions about credits cards from other stores. I have none, I replied. Yet this wasn't the answer they were looking for - it turned out that something was unpaid from a month ago for approximately $100. The purchase was made online and it was not my purchase. I was told that the card would be revoked and I could have another one. I was made to feel as though I was a liar, a cheat and a fraud all because I asked repeatedly why wasn't I emailed this? I had no idea there was fraudulent activity on my card. I was told that they called my landline. I explained, no one answers their landline anymore if they don't recognize the phone number. Why wasn't a letter written if this was such a big concern? I was mortified at the store and made to feel badly by everyone I encountered from customer service. They had me waiting on the line, had me feeling badly about something I knew nothing about, had me explaining and reexplaining the event all for $100. And, when it was all over and I said angrily that I didn't want the card anymore. The representative said "that's fine, we won't send you one." That was the end of the exchange. I cannot believe after being a valued customer since 2006 this is the way I was treated.

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C
6:55 pm EDT

Bloomingdale's regency crystal wm yeoward country ice bowl

ordered for wedding gift to be sent to Princeton NJ received by bride cracked re-ordered and new one sent also cracked. she was told if she didn't return to store she could not get credit. I was charged 223.91 for first broken item and t hen 223.91 for second delivery. I was told could not get refund un oil was returned to store. I then purchased 250.00 gift card to be sent to bride in place of two broken glass items. now charges are adding u p. Account [protected] and msa1802004748 jan 20.

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9:47 am EST
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Bloomingdale's returned a wrong item and bloomingdale did not notify me, and they deleted my case too

I supposed to return Gigi Embellished Pointed Toe F initially (by mail), but then I realized that I returned Manolo Blahnik Hangisi Satin Flats instead of Gigi Embellished because Gigi Embellished were still in my closet.

Apparently, Bloomingdale's warehouse did not verify my returned item (or they just did not notify me on purpose, because they sent me an email one time about another incorrect return, but I did return the right item). I understand that I should be responsible to send the correct item, but if Bloomingdale can do their job correctly, there would not have this issue.

So I contacted the customer service, and I returned Gigi Embellished immediately as they requested. They said the warehouse could not found my Manolo Blahnik Hangisi Satin Flats, and promised would give me the compensation. But I have been waiting for their response about my compensation like months, and I contacted them around 6, 7 times, and they just kept saying the internal team was still reviewing me case. Then, later when I sent emails again, I just never heard back from them.

I feel more angry is that when I provided my case number and tried to live chat with the customer service today, the lady could not find my case number ! Bloomingdale deleted my case?! This is unbelievable. As a such big company, it is so ashamed for them to be so irresponsible!

I do not know where I can search for help and get my compensation, and from now on, I just need to alert myself be careful that I return something every time.

Ariel

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R
4:57 pm EST

Bloomingdale's online order just got cancelled again and again

I made a purchase last night online, and I got an email said that additional info is needed. So I called the customer service, and supply all my info. The guy is nice and placed a new order for me. The wired thing happened, few minutes later got another email asked me the "additional info". I checked my account and found the original and the one placed by customer service were all cancelled. I was so naïve and called them again, I was told my address and my phone number is not got through the stupid secondary verified system or record. Excuse me, I just made a purchase from other website, no problem ok? I asked to speak to a supervise, and she is so rude and unprofessional, she is not going to help me, just kept saying that your info is not verified. come on, I lived in this address for several months and the phone number I have used for several years. What kind of info you actually want? totally waste your time. There are tons of store and online websites, why bother to spend money in Bloomsdale's, trust me, never never never buy from Bloomingdales.

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J
9:49 am EST
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Bloomingdale's rude customer service, and awful same day delivery

in re
Order Number: [protected]
Order Date: 12/18/2017
Billing Address: Joan C Tortorelli
302 RILEY ST
FALLS CHURCH, VA, 22046

I scheduled same day delivery between 2pm and 5pm, I was home from 1:30pm until 7pm and received no delivery. Customer service called your contract delivery service who stated there was no one home to sign for the package, and I was told to go to the store and pick it up. No one checked the driver's log to show they did to come at the scheduled time. I cancelled the order, and re-entered it only to find out I will have the items delivered after the holidays.
I was spoken to very nastily by an irritated customer service female who cut me off several times as I was speaking and told me to just go to the store and pick it up, then she hung up.
I am age 73 and a Loyalist of many years. I was treated poorly by the delivery service you contract with, and your customer service employee. You indicate you record calls, please check my conversation of 12/19 with your female employee.
Your company has lost it's pulse in customer service, and my buying power. I would like to receive compensation by having my new arrive to me by 12/23/17 # Order Number: [protected] made on 12/19/2017.

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D
1:45 pm EST

Bloomingdale's customer service

Upon walking into the shoe department there were five or six sales associates. not one bothered to look at me to see if I needed help I had four pairs of shoes in my hands to try on and it took over 30 minutes before anyone looked at me. In the women's department I bought an outfit as a gift. I asked the Sales person if she took the prices off before she put the items in the box she said yes. Upon leaving the store the security was beeping. Not only did she not take the prices off of the garments but she neglected to remove the security gizmo. On top of that as I was leaving the store and the security beeping went off no one was there to help me I did not know where to go no one approached me so I went to the nearest associate which is totally ridiculous. I Have been shopping at this store for the past 40 years on and off I'm very disappointed

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M
6:05 am EST

Bloomingdale's Shop elsewhere

Their items are extremely overpriced. You can easily find same clothes on the different website at lower prices and they will be original as well.
I don't know why people fall for this website. Maybe they heard its name and think it's a very reliable place. In fact, it's a typical website with all of the disadvantages. Their customer service sucks, they forget to ship items, and yes - everything is too expensive.

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V
9:43 pm EDT

Bloomingdale's customer service - protection

My wife and I called with a concern on identity theft, as we found two charges for purchases using my wife's mastercard information, amounts of 17.42 and 239.00, which she did not place. We talked with one representative, who seemed to be receiving direction from someone in her proximity. We could establish they had the e-mail and phone number of the individual who commited the fraud. The representative connected us with another lady, a certain Nita. This girl did not seem to have a grasp of the situation, confusing the charges, assuring us that "the charge" (one instead of two) had been cancelled, that there was only one charge of 293.00, declaring the other one not existing (even though she read the 17.42 at the start of the conversation), thus confusing us. She did not seem to know what to say or what to do, giving us the impression she was witholding information. She got defensive when I asked the location of the store involved, then she asked what was the purpose of "this conversation" (?!). At this point my wife asked to speak with her supervisor. Nita did not acknowledge the request but put the call in hold. No one picked up again and the call got disconnected after six minutes. I think her demeanor reflects very poorly on Bloomington's name. I am now in the impression your company enables fraud and seems to protect thieves. It certainly has incompetent "customer service" personnel. I hope the identity thief does not our names again, which would be the only manner you can have us as your "clients".

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N
1:30 pm EDT

Bloomingdale's cancellation of order (two) times without any valid reason

I am highly disappointed with my online order. Please see blow summary of my extremely bad experience:
I placed online order# [protected] on 10/01/2017 for Fitbit Alta HR to deliver to my Dad as a birthday gift. This order was cancelled without giving any reason than I contacted customer service and they have created new second order#MSA1727800075 on 10/05/2017 and I got call from credit protection department for verification and I talked with them on 10/05 and they confirmed that verification is completed and item will be delivered on 10/06 but unfortunately item was never delivered and when I call customer service again and spent two hours with no help they told me that order has been cancelled. They have not given me any valid reason.
Answer I got is to place another new order online we can't help.

I never thought as a valued customer I will get that kind of service. I spent total of three hours to find out the reason and reorder of the item but never got satisfactory answer from your customer service.

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Update by Narendra Agarwal
Oct 11, 2017 1:34 pm EDT

I am highly disappointed with my online order. Please see blow summary of my extremely bad experience:
I placed online order# [protected] on 10/01/2017 for Fitbit Alta HR to deliver to my Dad as a birthday gift. This order was cancelled without giving any reason than I contacted customer service and they have created new second order#MSA1727800075 on 10/05/2017 and I got call from credit protection department for verification and I talked with them on 10/05 and they confirmed that verification is completed and item will be delivered on 10/06 but unfortunately item was never delivered and when I call customer service again and spent two hours with no help they told me that order has been cancelled. They have not given me any valid reason.
Answer I got is to place another new order online we can't help.

I never thought as a valued customer I will get that kind of service. I spent total of three hours to find out the reason and reorder of the item but never got satisfactory answer from your customer service.

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C
11:37 am EDT

Bloomingdale's unethical behaviour

June 17 2017 - This was the day before my birthday so I decided to treat myself to a Louis Vuitton bag and Tory Burch patent leather sandals. After going to LV, me and my sister stopped into Bloomingdales around 7:05pm. We walked in and saw an Bdales female employee assisting another female customer and another male employee at the register talking to another customer. I continued to look for the style of shoe I was interested in by this time its now 7:20pm. I stood in the middle in walkway with the shoe in my hand waiting for someone to assist me. The female employee looked up at me and immediately looked down. She was now watching a lady walk up and down the aisle in her shoes. The male employee was at the cash register writing down notes?
My sister laughed at me and said how long are going to wait they are not trying to help you. I said I want these shoes for my bday so I'll wait. its now about 7:35pm.. and still no one has helped me.. mind you I am still waiting in the walk way and no one has said hello, may I help you, do you need some help,? The lady that was walking around in her shoes is now purchasing her shoes, (I'm assuming now the female employee will help me... nope I was wrong). The lady paid for her shoes, left and no none helped me.. the female employee disappeared. its now about 7:45pm.. store is closing at 8pm... finally! the male employee asked me in a rushing voice have you been helped I said "no I have been waiting here in this same spot for over 30 mins and no one has asked if I needed assistance" I proceeded to ask for a 6 in the TB sandal. The male employee brought them back and began being very helpful. I purchased the shoes anyway but returned them later in the week as I found Nordstrom was kinder, in addition too feeling horrible and "weird" wearing them knowing that I was discriminated against because of skin color (I am of mixed race Hispanic and African American, creole descent)... I wonder if I was dressed in my suit and wearing my expensive heels and carrying my $2700 LV bag (and I have these things as I am a Director at a hospital over 32 employees and 3 departments, and carry myself very well with or without the uppity attire) instead of my flats and leggings pushing a stroller with my 9 month baby would I have been treated differently. I returned the flats back to bloomingdales and vowed to never shop there again and I haven't form shopping there almost every month to never again, I even stopped my husband from going there as he likes the RL polo shirts. Til this day my sister laughs at me on how stupid I looked waiting to buy $225, shoes and only to get treated horribly

Thank you for taking item to read this.. took me awhile, but every day I would wake up with the thought in my head to say something.

-Cecilia ([protected]@hotmail.com)

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11:00 am EST
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Bloomingdale's online ordering process-horrible

I spent my entire Tuesday shopping online for Christmas presents for my Husband and family. On Wednesday I placed two orders, one of which was processed without any issues. The second order I placed through my Bloomingdales account had been cancelled three times in one day. From 10:00am to 4:30PM I had tried to get this order placed. I was tossed from the ordering department who blamed the credit department and the credit department blamed the Credit protection department. late in the day I confirmed my identity with the credit protection company and my Bloomingdales account was charged the $1098.00 for the order I had tried to place several times. That same evening I was called At 4:30PM by the credit department who assured me and apologized for the inconvenience that my credit card was charged and the order was placed and I would have my order by December 13th.

I called this morning just to be sure that the order was in your system as nothing was showing on my account profile and low and behold the order was cancelled again. I was placed on hold and the call was disconnected and called in again and placed on hold. The order department didn’t know what to do so I asked to be transferred to the credit department where I finally had enough and ask that they cancel all orders and refund both orders. I have to tell you not only did I waste two days for nothing but I have never gone through so much disorganization just to place an order. I missed time off of work and I am extremely disappointed with the service I was given. One hand doesn’t know what the other hand is doing and all departments blamed each other leaving a customer with no resolution.

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10:16 am EST
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Bloomingdale's prada sandals

In aug 8 2016 I purchase a pair of Prada sandals, and return them on aug 2016
I paid $533.49 total $43.49 I paid in cash and the rest I paid with a gift card from Bloomingdales. Few days after I return the item I received a call from one of the managers in that dept to let me know they receive the package but they could not refund me in cash because I paid with the gift card and cash also. I told him that I never ask to be refunded in cash that they can send another gift card like I had before. It's being 3 months since our conversation numerous phone calls very rude people answering the phone I spoke to customer service and a lady with the name of Lauren told me that the manager was out for few days but the next day they will take care and she will call me back. I'm still waiting this is not the first time I have to deal with this people. After reading all the complaints in consumer reports I realized this a very common practice in this specific store.
http://dirtpost.com/do-you-keep-your-cell-phone-right-beside-the-bed-when-you-sleep-if-so-you-should-stop-now/?utm_source=damn&utm_medium=cpc&utm_campaign=cellsleepdamn&utm_rcreplace_3430=3430

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3:21 pm EDT

Bloomingdale's online order and customer service

A week ago I received an email from Bloomingdale's which stated they couldn't complete my order and to call them. I called them today and they said the order was cancelled because my credit card company didn't verify my information. I told the representative no, that is not true, I processed a purchase with Bloomingdale's less than a month ago on the same card and there was no discrepancy and nothing has changed. She was rude and insisted that the note in the file said the bank didn't verify the info. She said she couldn't call my bank or do anything for me. She said I had to call my bank to fix it and then repurchase. I called my bank and they said no, we approved the Bloomingdales charge on the order date and there were no issues. I called Bloomingdales back and this time the representative did call my bank, and then apologized because there was no discrepancy in the information. She was then able to reprocess the order without issue. I spent over an hour trying to fix this issue. I did complain to management about the first representative. The manager was understanding and advised they would use it as a coaching opportunity. I was satisfied until I started reading all the online complaints about Bloomingdales from people who have had the exact same experience (orders cancelled without notification and rude customer service representatives who are unwilling to do their job and fix the issue). It sounds like this is a systemic problem and not a one time incident. I will avoid purchasing from Bloomingdales in the future.

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1:22 am EDT

Bloomingdale's very stressful

When I made an order a screen popped out and said that taxes and shipping cost was already included. Everything seemed fine and soon I received a notification that my package arrived. And when I went to pick it up I was told that I can't get it until I pay for the taxes. Well, there was nothing to do, so I paid. As soon as I got home I emailed Bloomingdale's and asked what was going on and why no one warned me about the taxes, but no one ever answered my messages!

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12:53 am EDT

Bloomingdale's charged me twice

Bloomingdale's is absolutely ridiculous! I have ordered some stuff from this website and when they charged my card I noticed that they took more money than I expected. I contacted the company and found out that they charged me twice for one and the same order. They said that nothing can be done and refused to refund my money. Then I told them that I want to pick something else, but they refused and told that I'll be getting what I paid for. I'm so disappointed!

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5:13 pm EST
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Bloomingdale's lost items and will not return

On 12/30/15 I inadvertently mislabeled returns to Bloomingdales and Sak's 5th Avenue. Sak's promptly returned the incorrect item to me with a letter stating it was not their item. This is when I was first made aware of my mistake. Thinking it would not be long before Bloomingdales would do the same thing with the incorrect items they received. On 1/20/16 I contacted Bloomingdales customer service via email which generated an incident number [protected]. An auto generated response said I would hear from them within 48 hours. I never received a response and called customer service on 1/22/16. I was told there were notes regarding the issue and that they were shipped back to me. On 1/23/16 I received a response to my original inquiry stating they were sending a request to the warehouse to locate the package and send them back to me. Confused by the conflicting information I responded that I was told they were already sent back. As you can see by the attached documents, I have had numerous responses that had nothing to do with the matter I was requiring about and more conflicting information on the status of my issue. I have sent an email to the attention of a supervisor as well as a complaint on the corporate headquarters site about this issue.

It has been over a month since this circus started and I am now running the risk of Sak's not accepting the merchandise even if I do get it back since it was on sale and purchased on 12/22/15.

Bloomingdales received my package via UPS Tracking 1Z6A5769090215884
Received by Larry at 6:05am on 1/6/16

The package contained:
1 pair of Alexandre Birman Olga Colorblock EEL/Calf Pump Size 9
1 Pair of Stuart Weitzman Queen Purple Snakeskin Embossed Leather Pumps Sz 7.5
Total Value $620.37

I would like the items returned or a check in the amount of $620.37 within 7 business days.

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10:34 am EST

Bloomingdale's worst website, ever!

I made an order back in November, 2015. There is actually no way to change a billing and a shipping address to two different addresses. Later I received a call from the fraud department and I was told that my order was cancelled because the billing address did not match the one on my card. I tried to order something again, but received an email stating that the item I ordered was now out of stock. You cannot change the address and only because of that there is no way you could order anything from Bloomingdale’s. I honestly don't think the hassle of the website is worth anything I could possibly want.

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11:20 am EST

Bloomingdale's hunter boots

I ordered Hunters from Bloomingdale's and not only did they send the wrong boots, but they were in horrible condition. The boots were black and they had some sort of white chalky substance on them making them look very cheap. Previous Hunters I ordered from Amazon were in perfect condition. I thought it was risky ordering boots that expensive from Amazon and it turns out they were in extremely better condition than the boots from Bloomingdale's. I won't be ordering from them again.

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Bloomingdale's Customer Reviews Overview

Bloomingdale's is a well-known department store chain that has been in business for over 150 years. The company offers a wide range of products, including clothing, accessories, beauty products, and home goods. Overall, Bloomingdale's has received positive reviews from customers, with many praising the store's selection of high-quality products and excellent customer service.

One of the most commonly cited positive points of Bloomingdale's is the store's wide selection of products. Customers appreciate the variety of brands and styles available, as well as the store's commitment to carrying high-quality merchandise. Many reviewers also note that the store's prices are reasonable, particularly given the quality of the products on offer.

Another frequently mentioned positive point is Bloomingdale's customer service. Many customers report that the store's staff is knowledgeable, helpful, and friendly, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Bloomingdale's offers a range of services, such as personal shopping and alterations, that can help customers find exactly what they're looking for.

Finally, many customers appreciate Bloomingdale's online shopping experience. The website is easy to navigate, and customers can easily find the products they're looking for. Additionally, the store offers free shipping and returns, which makes it easy for customers to try out products without worrying about additional costs.

Overall, Bloomingdale's is a well-regarded department store chain that offers a wide range of high-quality products and excellent customer service. Whether you're shopping in-store or online, you're likely to have a positive experience with this retailer.
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Contact Bloomingdale's customer service

Phone numbers

+1 (800) 777-0000 +1 (212) 705-2000 More phone numbers

Website

www.bloomingdales.com

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