Bloomingdale's
reviews and complaints

I spent my entire Tuesday shopping online for Christmas presents for my Husband and family. On Wednesday I placed two orders, one of which was processed without any issues. The second order I placed through my Bloomingdales account had been cancelled three times in one day. From 10:00am to 4:30PM I had tried to get this order placed. I was tossed from the ordering department who blamed the credit department and the credit department blamed the Credit protection department. late in the day I confirmed my identity with the credit protection company and my Bloomingdales account was charged the $1098.00 for the order I had tried to place several times. That same evening I was called At 4:30PM by the credit department who assured me and apologized for the inconvenience that my credit card was charged and the order was placed and I would have my order by December 13th.

I called this morning just to be sure that the order was in your system as nothing was showing on my account profile and low and behold the order was cancelled again. I was placed on hold and the call was disconnected and called in again and placed on hold. The order department didn’t know what to do so I asked to be transferred to the credit department where I finally had enough and ask that they cancel all orders and refund both orders. I have to tell you not only did I waste two days for nothing but I have never gone through so much disorganization just to place an order. I missed time off of work and I am extremely disappointed with the service I was given. One hand doesn’t know what the other hand is doing and all departments blamed each other leaving a customer with no resolution.

In aug 8 2016 I purchase a pair of Prada sandals, and return them on aug 2016
I paid $533.49 total $43.49 I paid in cash and the rest I paid with a gift card from Bloomingdales. Few days after I return the item I received a call from one of the managers in that dept to let me know they receive the package but they could not refund me in cash because I paid with the gift card and cash also. I told him that I never ask to be refunded in cash that they can send another gift card like I had before. It's being 3 months since our conversation numerous phone calls very rude people answering the phone I spoke to customer service and a lady with the name of Lauren told me that the manager was out for few days but the next day they will take care and she will call me back. I'm still waiting this is not the first time I have to deal with this people. After reading all the complaints in consumer reports I realized this a very common practice in this specific store.
http://dirtpost.com/do-you-keep-your-cell-phone-right-beside-the-bed-when-you-sleep-if-so-you-should-stop-now/?utm_source=damn&utm_medium=cpc&utm_campaign=cellsleepdamn&utm_rcreplace_3430=3430

A week ago I received an email from Bloomingdale's which stated they couldn't complete my order and to call them. I called them today and they said the order was cancelled because my credit card company didn't verify my information. I told the representative no, that is not true, I processed a purchase with Bloomingdale's less than a month ago on the same card and there was no discrepancy and nothing has changed. She was rude and insisted that the note in the file said the bank didn't verify the info. She said she couldn't call my bank or do anything for me. She said I had to call my bank to fix it and then repurchase. I called my bank and they said no, we approved the Bloomingdales charge on the order date and there were no issues. I called Bloomingdales back and this time the representative did call my bank, and then apologized because there was no discrepancy in the information. She was then able to reprocess the order without issue. I spent over an hour trying to fix this issue. I did complain to management about the first representative. The manager was understanding and advised they would use it as a coaching opportunity. I was satisfied until I started reading all the online complaints about Bloomingdales from people who have had the exact same experience (orders cancelled without notification and rude customer service representatives who are unwilling to do their job and fix the issue). It sounds like this is a systemic problem and not a one time incident. I will avoid purchasing from Bloomingdales in the future.

When I made an order a screen popped out and said that taxes and shipping cost was already included. Everything seemed fine and soon I received a notification that my package arrived. And when I went to pick it up I was told that I can't get it until I pay for the taxes. Well, there was nothing to do, so I paid. As soon as I got home I emailed Bloomingdale's and asked what was going on and why no one warned me about the taxes, but no one ever answered my messages!

Bloomingdale's is absolutely ridiculous! I have ordered some stuff from this website and when they charged my card I noticed that they took more money than I expected. I contacted the company and found out that they charged me twice for one and the same order. They said that nothing can be done and refused to refund my money. Then I told them that I want to pick something else, but they refused and told that I'll be getting what I paid for. I'm so disappointed!

On 12/30/15 I inadvertently mislabeled returns to Bloomingdales and Sak's 5th Avenue. Sak's promptly returned the incorrect item to me with a letter stating it was not their item. This is when I was first made aware of my mistake. Thinking it would not be long before Bloomingdales would do the same thing with the incorrect items they received. On 1/20/16 I contacted Bloomingdales customer service via email which generated an incident number [protected]. An auto generated response said I would hear from them within 48 hours. I never received a response and called customer service on 1/22/16. I was told there were notes regarding the issue and that they were shipped back to me. On 1/23/16 I received a response to my original inquiry stating they were sending a request to the warehouse to locate the package and send them back to me. Confused by the conflicting information I responded that I was told they were already sent back. As you can see by the attached documents, I have had numerous responses that had nothing to do with the matter I was requiring about and more conflicting information on the status of my issue. I have sent an email to the attention of a supervisor as well as a complaint on the corporate headquarters site about this issue.

It has been over a month since this circus started and I am now running the risk of Sak's not accepting the merchandise even if I do get it back since it was on sale and purchased on 12/22/15.

Bloomingdales received my package via UPS Tracking 1Z6A5769090215884
Received by Larry at 6:05am on 1/6/16

The package contained:
1 pair of Alexandre Birman Olga Colorblock EEL/Calf Pump Size 9
1 Pair of Stuart Weitzman Queen Purple Snakeskin Embossed Leather Pumps Sz 7.5
Total Value $620.37

I would like the items returned or a check in the amount of $620.37 within 7 business days.

I made an order back in November, 2015. There is actually no way to change a billing and a shipping address to two different addresses. Later I received a call from the fraud department and I was told that my order was cancelled because the billing address did not match the one on my card. I tried to order something again, but received an email stating that the item I ordered was now out of stock. You cannot change the address and only because of that there is no way you could order anything from Bloomingdale’s. I honestly don't think the hassle of the website is worth anything I could possibly want.

I ordered Hunters from Bloomingdale's and not only did they send the wrong boots, but they were in horrible condition. The boots were black and they had some sort of white chalky substance on them making them look very cheap. Previous Hunters I ordered from Amazon were in perfect condition. I thought it was risky ordering boots that expensive from Amazon and it turns out they were in extremely better condition than the boots from Bloomingdale's. I won't be ordering from them again.

During the black-frifday event i took advantage of the promotions and discounts given by Bloomingdales, i placed my order over the phone with a one of the bloomingdales representative (this experience was really bad, i could barely understand what the person was saying, he sound like if he was reading from a script or something) on November 27th of this year 2015 (to make it evident) this person while taking the order made a mistake and sent me the wrong size and color of the boots i have ordered, not even because i gave him the web Id., no. with the specific color, he sent e the wrong color, at least he sent me the right boots. i called back to re-order the boots with different person and this one too made the same mistake but this time on the boots size, then he voided the order and on the same order no. he placed a new one, (i don't know how he did it) but he did, and never honored the original price that i payed but hrged me full price for the item, i called again and explained the situation to a supervisor and this one promise to credit the money back into my card for what i have payed before, and until this day im still waiting! i never received an email, or a credit or a phone call from bloomingdales regarding this matter the problem was never solved, I've been dealing with this dilemma with no result of solving it, the boots were $347. but then my Amex was charged for the amount of $584.00 that's a $218.00 difference of the total amount charged from the original purchase. after talking with many supervisors over and over, no one was able to help me, at the end i was charged for the full price of the item because of someone else mistake when taking the order. Thank you bloomingdales for the great experience shopping over the phone. I don't think i will be making any purchase with you guys again. Macys does a better job with their customer, and that's embarrassing been that you guys are more high-end labels and thus more expensive.

I spoke with Beverly whose birthday is two days before Nov. 15th. I was calling for my sister who doesn't have the time to sit on hold to pay her cards or manage them. I called in, stated "I want to pay this card in full and close it." And the response was immediately 'I'm sorry to hear you are going.' Yet, Beverly gave me such attitude, and honestly stated she was following a policy that I can't manage the account although I was given verbal permission and instruction to do so. I am so annoyed with her 'Black Attitude.' Such an upsetting experience. Now, because if this, Because of the abuse and disrespect we get from such individuals who "reign" their tiny amount of responsibility over others, such "power" they have, to tell me that I can't close the account. I didn't end up paying, and now my sister has to take time in her already hectic day to take care of this, when I should have been able to just pay and close the card at once via the phone. This is so frustrating, and I am sure I'm not the only person who has dealt with such store-card abuse; it'll be something they'll have to straighten out, or they'll just suffer during the next tiny market dip. Someone please site where in the cardholder policy cardholders are subject to being the only entity able to close and pay off a card?' -Sophia 12/11/2015 10:00AM

I purchased two items for a total of $1, 429.50 on 9/21/15 and just found out today (9/24/15) that my order has been cancelled due to some verification issues, which bloomingdale never brought to my attention (A simple e-mail reminder or a phone call won't hurt). "I successfully went through all the purchase procedures and even got a confirmation e-mail". If you need additional information, all you have to do is ask! When I reached out to your customer service representative, named sam, here's how the conversation went:

Me: how can you cancel my order without my knowledge while I have been charged on my credit card?

Sam: it seems that your information does not match with the information in our system, that's why it was cancelled.

Me: how come you guys never sent me an e-mail notification or call me? All I received was just a confirmation e-mail for my order and I have been charged on my credit card.

Sam: i'm sorry, but your order has been cancelled. You can call your bank to cancel this pending charge.

Me: wow! This is how bloomingdale treat their customers? I have already paid for things I wanted to buy and you don't deliver and that's my fault?

Sam: yes. This is how we treat all of our customers (This is his exact word). This happens when you order things over the internet.

Me: this is crazy!

Sam: is there anything else I can help you with today?

Me: no. The only thing you will get is a letter from my lawyer.

I purchased an eileen fisher top online from bloomingdales nov 28, 2014. The top was too big therefore I ordered another smaller size and paid for it because I needed it to arrive before a christmas party. The latter shirt got "lost in the mail"... And a I continue to experience a comedy of errors and excuses from customer service. After speaking with customer service and supervisors greater than 5 times, I still have not received my return credit. Their warehouse documented they processed the return on 12/23/14. Each time I called and even spoke with the resolution dept., I was told that the credit would take 7-10 days. Well, at 10 days, I called again, and was told that the return credit was never submitted properly by their employee. My last call was to resolution depart. And they assured me instant credit was to be done to my credit card on jan 24, 2015. Surprise! Never done either.
Donot ever do business with this company unless you don't want to ever see your money again. They are the worse customer service department I ever experienced and still no resolution. Shame on you bloomingdales!

I have been a Bloomingdale's customer both online and in stores for years, but I agree with the HUNDREDS of online review where people say the customer service is driving them to shop elsewhere. Bloomingdale's employees are rude and not interested in helping the customer. Orders mistakenly cancelled because a phone number didn't match, assured me that order was reinstated so my daughter could receive an electronic gift card in time for her birthday (which she never did -thanks Bloomingdale's, as I promised her a present was on its way in her e-mail and she got NOTHING for her birthday despite that fact that you assured me it would be sent to her e-mail).

Disgusting level of customer service and no caring from employees (and a manager), that I would go to Nordstrom, who took care of us and had electronic gift card in her hands 10 MINUTES later. Really very upset at being reassured by multiple people (including a manager) when ordering a gift card online that it was taken care of and my daughter would receive it. It was not taken care of. My business will absolutely go to Nordstrom going forward. Bloomingdale's takes no ownership of the problems they create for customers and would not know the meaning of customer service if it bit them.The attitude of Bloomingdale's employees is terrible and they could care less about the fact that they are driving customers in droves to other retailers. Never want to experience this kind of incompetence again.

I always wanted to love BMD the stores and the rep there are so nice. But every time, every time I purchase things online, there's always problem. The number one problem is that they cancel your order without telling you. I have had that multiple times. But today, something worse happened. I got an email saying that I need to verify info about my order. I called, was on hold on and off for half an hour until they found the issue. Deena was trying to be helpful but apparently sometimes she just zoned out when I was telling her the information so she asked me the same questions multiple times. Her supervisor Rachel suddenly picked up the phone and basically was saying that this was all my fault and she cant help me. Not sure how she got the supervisor position because she is just as bad as the others if not worse. There are no friendliness in her tone of voice and I already told her that I didnt want to be difficult just want to fix my order... NEVER BUY VIA ONLINE AGAIN!

I placed an order online on 12/15/2012 for 2 items of fine jewelry, a necklace and a ring. On December 24 I received one of the items, the necklace, but not the second item, a ring. On December 26, 2012 I notified Bloomingdale's via phone and was told I would receive the second item, the ring, within 48 hours. It is now the end of the year, December 31, and still no ring. I called customer service and was told that the ring was not shipped. I asked to speak to a supervisor and after holding the line for 12 minutes, the line mysteriously dropped. I called back and was put on hold again...you get the picture.

As a marketing manager, I also understand this company is involved in fraudulent practices. For instance, when you place an order by phone and your call goes smoothly and the order is completed within a certain amount of time you are then mysteriously selected to participate in a brief survey. When your call takes longer or there are issues to be resolved, you are then never selected. This is a non ethical way to boost their customer satisfaction ratings!

Bottom line. I want my ring!
Tiziana Boccaletti

I put in an order for 2 items online and went through the express checkout. What i didn't realize is that the delivery address listed was an address I used over 2 years ago. I tried to cancel the order but did not see that option online. I tried to call Bloomingdales customer service but it was closed after 9pm.

I then called bloomingdales next morning at about 9am as per there customer service hours. I was told that the package could not be re-routed. I asked if I could cancel the order and was told my order was canceled and my credit card would be credited within 5 days.

Next day, I get notice that my packages have been shipped! I called Bloomingdales and they say they have no record of the cancellation. I asked if they could listen to the recording of my call with their customer service agent and they said they would not be able.They outsource their customer service and it would be difficult to track. They said they were still charging me for the items even if they were lost.

They were of no help at all. I should have been able to cancel the order when speaking with the customer service agent. The order was being sent out the next day, yet they did not stop it from going.

To make matters worse, their agent told me the order was canceled the order but did not. According to them, this is not normal procedure. So basically this person lied to me. Bloomingdales is outsourcing their customer service to an agency that they do not hold accountable.

I will never shop with them again.

Ok, just the worst online ordering experience EVER. And I place frequent and sometimes large online orders from places like bluefly, endless, etc. so that should say a lot. I only ordered 2 items on the order in question and one out of the two items never arrived, but was charged to my card. I got another item but it was not what I ordered, it was a dress, but the wrong size and wrong brand. First time I figured ok, temp employees get hired over xmas time, sure it was just a one time fluke, I called, they said they were shipping out the correct item and I could just drop the wrong item off at the store. First mistake. It was their fault, they should go out of their way to have the wrong item picked up for me. I shouldn't have to carry any wrong item to the store for them. 2nd, I give back the item to the store with no record of returning it.

So finally a new box arrives, the box looks awfully big to contain a dress so I open the box in trepidation, rightly so, because inside is a freaking coat. I ordered an xs Nanette Lepore sweater dress, they sent an XL Calvin Klein coat. So now I'm like twice the wrong item? You have to be kidding me.

Now let's go to like the dozen, seriously, about a dozen phone calls to all sorts of incompetant customer service reps to try and get my money back for the dress I never received only to often be told that their records show the dress was shipped to me and each time, trying not to explode I explain over and over yes they shipped something, BUT IT WAS NOT THE DAMN ITEM I ORDERED. Why they couldn't get this thru their thick skulls I dunno.

I still have the damn coat too that was wrong item #2. I told them it is not my problem to take a coat I didn't order back to the store. They have to send someone to come get it, 2 reps and a supervisor said they would have UPS or Fed Ex come here or contact me for a pick up, but they never did. They just didn't give a flying you know what. So meanwhile I'm still trying get the refund credit back for the dress because now my credit card is past due and I refuse to pay for something I didn't order. And I'm not going to trouble myself to bring them the coat back and then still get no money refunded.

Now it seems finally after like 12 calls they are in process of crediting my accoun (letter in the mail attests to this, yes they were able to mail a letter saying they were crediting my account a lot faster than just actually doing it, like what kind of mountains do they have to do to process a refund for something someone never got?

I should prolly have waited until I got my refund for sure until writing this but anyway, if I do finally get the money back, I have to decide what I want do with the coat that they have neglected to have picked up. I don't know that I could bring it back to store for another refund just cuz I deserve it after this because it won't have that special return label on it that they need for returns and I won't have an order invoice showing that item either. In the end I might just give it away to a coat drive next winter. I think that is a fitting thing to do with it. But I'm not going out of my way to give it back to this crappy, uncaring, lousy, worst customer service ever store. NO WAY.

And after all my troubles too, I still had to actually ask for some sort of compensation for the heaps upon hours of my personal times wasted when after all is said and done, no merchandise was purchased. I spent all that time and hassle to get NOTHING. They ended up telling me the dress was never available, although the website always showed it as available. HUH?! So all they were willing to give me was a lousy $50 gift card. Figured I might as well take something. That is not enough to get me to ever shop online with them again. Will I pick something up at the store in the future, maybe, as the store employees and service has been fine at the local store and they do have some unique things that I might have trouble finding elsewhere. But overall, if I can buy an item eslewhere I prefer not to shop here at all, online or at the store since it is really the same lousy company.

Tried to use a $200 gift card on online. got all the way to checkout when Site would not accept card number. call to services indicated "$0" balance. service worker said the card would have to be reissued. 7 to 10 working days! this is the holiday season when we need it. found her demeanor very dismissive when I asked for expedited service. Name of Shantina. never again purchase a B gift card. first time I tried to use it, too.

My Wife ordered a Gucci Watch. Rather thats what the online ad said. when the package arrived it was only a watch band.
She returned the item. But Bloomingdales policy is they charge for shipping on returns. unless you purchase something else. Even though we explained the item was falsely advertised. They went ahead and charge the shipping fee. My wife tried to call about the issue but they would not speak to her because she was not listed on the account. even though she was with me when we signed up for it and I specifically instructed the sales girl to add her. I run a small business and my time is precise. It took me awhile to call about the mistake myself. When I finally reached the Customer service department It took over 45 min to be told that person could not help and that I needed to speak with a supervisor. After doing so they would not budge on the charge. They did take off the last service charge. but still wanted the shipping charge plus 2 service charges. when I agreed to pay the bogus charge just to be done with it they wanted $14.50 to process my credit card over the phone. Needless to say I sent them a check and asked for my account to be cancelled. I have never had customer service be so worthless and unhelpful. I really expected more from Bloomindale's

I witnessed an employee sent home by I'm assuming here an HR simply because of her shoes. The girl was dressed fine- all black, cute, professional. This lady basically came up to the girl and yelled at her for black moccasins. Yet another girl wearing the same shoes (in a smaller size) was never told a word. I felt so horrible for that young girl. She was basically discriminated because of the size of her shoes?