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2.6 68 Reviews

Blair.com Complaints Summary

28 Resolved
40 Unresolved
Our verdict: Dealing with Blair.com, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Blair.com reviews & complaints 68

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9:02 am EDT
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Blair.com unsolicited mail

We have moved to a PRIVATE address. We are NOT associated with ROSEMARY JEFFERS.

She was my mother-in-law with whom we were ESTRANGED. There were legal documents involved severing our relationship.

SHE IS DECEASED.

SHE NEVER LIVED WITH US at our new address; PO BOX 123 Esperance NY.

IF YOU DO NOT REMOVE this address from your mailing, we will contact our attorney.

We do not wish to receive ANY mail in HER NAME.

Desired outcome: REMOVE these addresses;PO BOX 123 Charleston Street, Esperance NY [protected] Charleston Street, Esperance NY 12066Former address: 400 Middleline Road, Ballston Spa NYREMOVE Rosemary Jeffers from mailing. She is DECEASED.

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6:09 pm EDT
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Blair.com Knit pant received 8/8/2023

when I placed an order, as I usually do with Blair, ordering knit pants that I have ordered in the past. What I received was a grey, and cobblestone pair of the cheapest, flimzy, pants ever. Not what I was expected. These look so cheap and looks like rayon material used to buy at the dime store. For the first time I can truly say I was very disappointed in the receipt of my order. I have been a customer with Blair for over 20 years. They are my go to company for all of my clothing.

Desired outcome: If I could I would return these but since I am 86 and tossed bag and all packing slips thats not possible

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Update by Ruth Ennis
Aug 09, 2023 6:11 pm EDT

I think Blair should refund my account back for the amount on these cheap knit pants. Just pain awfull!

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3:01 pm EDT

Blair.com Bathrobe from Blair/Customer Service

They used to be decent. Bathrobes were nice but I ordered one that was too small, exchanged for a larger one which was too big. Didn't realize that they charge $9.99 for each return. I returned the first bathrobe, never would have ordered the second bathrobe if I noted a charge for returns (look for very, very small print). I will never order from Blair again and just trying to show others how to avoid their return charges.

By the way, I called 6 times today. Couldn't get a live body for existing customer, had to call back and enter 1 for new customer. They don't want to hear from existing customers as they are all complaints but will take a new customer call since they probably have not yet had a bad experience so if you have to call for any reason, call as new customer!

Desired outcome: Reimbursement of charges for returned merchandise

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Is Blair.com legit?

Our verdict: Blair.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Blair.com's position as a benchmark of trust and quality within its industry. Users and clients of Blair.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Blair.com earns 100% level of Trustworthiness

Perfect Trust Endorsement: Blair.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Blair.com. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Blair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Blair.com you are considering visiting, which is associated with Blair.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Blair.com is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Blair.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Blair.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Blair.com.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the blair.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Blair.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:01 pm EST

Blair.com Alfred Dunner clearance pants order [protected],

On 12/26/22 I ordered 2 clearance items. Your records should show the one

item was shipped ,but not the slacks. I have called four times and have been

getting the run around. I was told a week ago that they were on backorder,

but the back was received and that they would be shipped within a couple

days. Order status shows they have not shipped as of today 1/19/23. I doubt

they will ever ship and I would like a refund. I realize the order was not large

but I will think long and hard before ordering from you again.

Cora Musgrave

604 se 20th pl

Cape Coral, Fl 33990

[protected]@GMAIL.COM

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3:06 pm EST
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Blair.com I ordered a clearance item #B1A549 in black size 6 wide.

The shoes were incorrectly sized from the manufacturer. They are more like a size 5 medium. I called customer service and explained this. The woman instructed me to send the item back and they would be inspected. I emailed twice inquiring about a refund and was told the refund was being processed. Then yesterday I received the same pair of shoes in the mail with a note stating they are clearance and can't be returned for a refund.

This is a bad business practice on Blairs part. Selling items that are obviously poor in quality. I have worn the Easy Spirit brand for several years and always wear a 6 wide and that same size in all shoes. I believe this pair is a Knock-off and not the "Easy Spirit" brand.

I should not be stuck with a pair of shoes I can't wear because they are cheap knock-offs. Clearance or not! I have done almost all of my Christmas shopping with Blair and Haband.

Desired outcome: A full refund for a loyal customer. Was from Order #[protected] Item #B1A549

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12:46 pm EST
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Blair.com Refund requested and not received

I received my order #[protected] on 11/17 and returned it same day via USPS.

Elsie Kenast customer #[protected]. Haven't gotten my refund to my Credit card VISA on file XXXX8020 for $52.66. Ordered 3 pairs of the Fresh Sport Pants.

Please make this transaction good by refunding me. PIcs are attacded or call me [protected].

Desired outcome: Please send a refund to my credit card on on file of give me a refund credit to my account #[protected].

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7:39 pm EST

Blair.com Car insurance

Hello Sir/ Madam,

In July 2022, my vehicle broke down and I took it to the mechanic. Unfortunately, I couldn't find the money for the repair of the car due to financial difficulties, and they said that if I closed my insurance, there would be difficulties in the future, so I applied for undergrand storage and made my payment every month. but the repair process took a long time because the engine was changed twice. On October 31st 2022 I had my vehicle in normal status from the company website and on Nowember 1 2022 I got my vehicle from mechanics. I made these transactions on the company's website, or rather I tried to do it, and I accidentally clicked the understorage option a few times and even though I got the transaction back on the same day, the system took this option into account and when the premium payments were calculated, they charged me an extra $1,143.95. Since my English is not enough and I have difficulty in talking on the phone because of my health problems, I tried to do the transactions on the website, but everything got mixed up. I stayed on the phone for about 3 hours today, but nothing could be resolved because I couldn't explain my problem with my insufficient English. Can someone who speaks Turkish persistently, or send me an email, I said please (I was going to use google translation), they said we can't do that either, and I'm in a very bad situation right now. I am a single mother, I receive ODSP assistance, I have health problems and financial difficulties, but no one understands me. My vehicle was left in the mechanic's parking lot from July to November. I've already had a lot of trouble since I've been without a car for months and now I'm faced with such a problem. Also, when I checked my payment information two days ago, the amount that was my regular monthly payment was shown. At the end of November, when there was not much time left, I suddenly got an e-mail and the world collapsed on me. How will I claim my right? Shouldn't these processes be so easy from the website? This operation can be done with just one click, and when I realized that I did this wrong, I already took the transaction back, but those in customer service do not want to accept it. How can I prove to you that I did not drive the car and that it has been in the mechanic's parking lot for months?

Desired outcome: I want the cancellation of the extra requested premiums.

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1:35 pm EDT
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Blair.com Order [protected]

I purchased (2) items I received 1 which was the pajama set! I like it. But I’m still waiting for my dress which it has been on back order for a long time!

Desired outcome: If it’s going to take a lot more time if I could get a different item of similar style, but I’d like a dress size 3x! It doesn’t matter what color just that I need it in a 3x!

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6:37 pm EDT
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Blair.com Nylon Panties, Order [protected], SKUB2Y111 001411

Product flaw, elastic at leg separated after one wash, first pair of three ordered. Second pair did same after one wash. Separating from body, not torn or pulled. Appears product poorly made. This is second complaint as first one never answered. Replace or refund. The above order was received on or about August 15, 2022. Failures occurred on or about August 18, 2022.If pictures needed, provide E-Mail address as this site is unable to accept file pictures of product from this pc.

Desired outcome: Prefer refund unless Blair replaces with better product.

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Update by Barbara Mayo
Sep 28, 2022 8:40 am EDT

Please answer my twq complaints.

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9:37 pm EDT
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Blair.com blb2y111, nylon panties, white; order #[protected], 7/21/22

About two weeks ago, and again today, two pair of product had the elastic around leg portion completely separate from the nylon portion. Neither pair were worn more than once and washed once each separately. Product was not torn but clearly had extremely poor workmanship during assembly. Either replace with improved product or full refund of purchase price and shipping charges, if any. Prefer improved quality of product in lieu of refund. Will not pay to return if return is requested by blair.

Desired outcome: Replace with better quality product. Appreciate early reply.

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9:05 am EDT
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Blair.com Women's Tunic

Order [protected] - I placed an order on 2/4/22 for a woman's tunic. The item was backordered, however when I placed the order Blair was offering a sale and the price was $7.00 lower than the regular price. Today I received notice the order was canceled because my credit card was declined. BS - the card was never charged as no transaction was listed on the merchant's site. Blair canceled the order because they didn't want to honor the sale price. In addition, Blair doesn't typically charge you until the item is available.

Desired outcome: Honor the sale price

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Faye Pelt
, US
Oct 01, 2022 1:15 pm EDT

I don't have any paperwork on my last order. I always receive tops in 2X that fit short sleeves and can wear a 1X. However, on my last order, I received 2 long sleeve tops that I ordered in a size 2X and the sleeves are too tight. I almost ordered a size 1X and the shirt would have been too little all over. I have ordered from you for many years and your clothes are my favorite for shopping online. I can't send them back because I discarded all paperwork on this order. It should show this order on my account. Tell me how to return, knowing the cost of mailing will cost more for this product. Please advise. Kindest regards, Faye Pelt

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12:08 pm EST
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Blair.com Sizing

I received the item I ordered yesterday. The item was a fleece jacket in size PXL. It was way too big. I have one at home the same size and it fits just fine. Why is your sizing not the same. A few years ago I ordered a long sleeve top that fit and subsequently ordered a different one in the same size. This second one was also too big. What gives?

I just mailed the jacket back to you and I am not happy with Blair at all.

Desired outcome: Would like to hear back from you.

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Update by Shirley Leduc
Jan 13, 2022 12:09 pm EST

Please reply!

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5:28 pm EST
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Blair.com Delivery services

Items ordered on 12/21/2021. Received a message on 12/26 that my items would be delivered the next day. It is now 01/03/22 and I have not received my purchased items to date. The tracking system keeps updating for the next day. 'On its Way.'

I am totally frustrated and 'ticked off' regarding this company.

I will certainly consider NOT using them again in the future. If I do not receive my items this week, I will request a refund!

Terrible service!

Desired outcome: Receipt of my PAID FOR items since 12/21/2021

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Update by Linda Plummer
Jan 03, 2022 5:29 pm EST

Expecting a reasonable and justified response for this matter!

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12:40 pm EDT
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Blair.com customer service order attempt

Tried to place order for my mother, Glenn Ann Spencer, 408 E Colfax Ave, Logansport, Ind, Age 90 and not able to hear at all on phone. She gave verbal permission over the phone for me to do the order. Person on other in of line insisted I do order in my name. I do not live with mother. Me and my sister are there 30 days at a time to care for her needs. I asked to speak to supervisor and was put on hold over 5 minutes. Mom had me hang up. We did order my mail this time. I think you need to realize there are elder people that can not do the ordering for themselves. She can not do forms without help. Mom has been a long time customer and enjoys ordering for herself and others. She is considering some other mail order options

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R Patrick Moore
, US
Jul 07, 2020 3:41 pm EDT

I had the exact same experience. Terrible customer service. It shouldn't be difficult to literally give a company your money.

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8:23 pm EDT

Blair.com return shipping charges

I recently ordered and received an order from Blair...#[protected]. One item which was pants in indigo blue did not match the catalog color... was significantly different.in fact, I already had that color but didn't realized it was the same item. I called and spoke with a customer service agent at Blair, and she agreed with me. She told me to send the item along with the picture from the catalog and a letter explaining this to with my return and ask to have the return shipping waived which I did. However, I just learned that they didn't waive the shipping I called today again and spoke with Jacelyn, a customer service supervisor... employee 08-70886. She was no help at all and didn't seem interested at all in trying to resolved this issue. I would appreciate hearing from you My phone # is [protected]. Please contact me regarding this. Thanks very much.
Lynne Venters.

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12:03 pm EDT

Blair.com chenille sweater

I purchased a blue chenille sweater from you RN81700 (there are several #'s). I am very easy with my clothes, have them for years - the few times that I have worn this sweater, there are numerous pulls in the yarn. It is to the point that I will not wear it any further - just purchased this past winter. I no longer have any paperwork for this item. I am requesting a refund. You can pull up my account from my email, I believe.

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11:32 am EDT

Blair.com scandia woods suede loafer black & sw suade moccasin slippers buckskin

ordered shoes in good faith got them and they were the right size on tag but they had to be marked wrong because they were to short not my fault so i sent them back, blair charged me $15.33 for there mistake, so i want my money back. thank you Raymond L.McGarrity';

order#[protected] Idon.t thank i should have to pay for some other persons mistahe when i order a size of shoe i expect to get that size it was blairs fault not mine, thank you.

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10:30 pm EDT

Blair.com mens casual shirt blackberry

To Whom this concerns, March 24th 2019
My husband has ordered many Irvin linen look xl shirts. We were so impressed with the quality and finishing of the shirt. My husband bought a different shirt, but it was not long enough. We sent back the shirt and noticed that there will be a charge for a return item. The next few days we purchased a third Irvin linen look shirt. I am wondering if you could evaluate our situation. Certainly, we are valuable customers but wonder why we are charged for a return. Most companies do not charge for a return.
I would appreciate your reply.
Blair credit card number [protected]
Barb and Mark Germain
1015 N 1st
Aberdeen, South Dakota
email, [protected]@msn.com
Home phone [protected]

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10:02 am EST

Blair.com checking out using paypal

I am so aggrevated. I am new to Blair. I have purchased some clothing and the quality, so far, is good. There is a huge problem when trying to checkout using Paypal. The Blair site connects with Paypal, I sign in and then Paypal returns me to Blair to complete checkout. That is where the checkout process ends. More than once I have abandoned my cart not willingly, but because the process leaves me at a Blair screen with no checkout options. I have sent site feedback to their techs. I have emailed customer service. Those emails often have replies that tell me they did not read my email throughly. One person from customer service was helpful and replied that it was better to order from a PC rather than a tablet (Apple Ipad in my case). So yesterday I ordered from my PC. It made no difference. When Paypal returned me to Blair, there was a scrambled screen showing all of the Blair companies on the top of ineligible words. There is nothing to take me to checkout so there my basket sits, abandoned. Very frustrating. I would be a good customer if I could checkout. The last time this happened they called to ask if I wanted to receive a quilted car coat on back order. I had already received the coat! I am hearing impaired and do not do well over the phone so I emailed them. The carcoat problem was resolved two weeks ago. I emailed them again yesterday after not being able to checkout. Their reply this morning responded to the carcoat! This, I am certain happened because the read only the first email in the string from two weeks ago. Apparently, they do not look at the dates. They never read my email from yesterday regarding checkout with my PC as advised by them. So very frustrating. Adding a screenshot of the Blair screen with no checkout option when using a PC as Blair advised.
Susan S.

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5:59 am EDT

Blair.com light camisole

I am very disappointed and upset with Blair.I purchased Cami for special event on 10/7 and it took 2 weeks to arrive. The cami only weighs 4 oz and you charged $9.99 shipping. I thought your website said free shipping on any order. The Cami is the right size, but darker then pictured. The Cami is to clingy and statiky. I want to return but noticed the return is $9.99. This is my first order with Blair and I feel robbed.I am paying for a item that was late, the wrong color as described, to clingy and overcharged in postage.

Blair

Dear Nan,

Thank you for shopping at Blair. Your order confirmation appears below.
To check the status of this order please click here.
Once your order has shipped we'll send you a shipping confirmation email that will include tracking information.

Sincerely,
Blair Customer Service
[protected]@blair.com.

Your order number: [protected]
Order Date: 10/07/2018
Your customer number: [protected]
Billing Address Shipping Address

NAN BALL
1662 RAINIER FALLS DR NE
ATLANTA, GA [protected] USA

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