Black Arrow Express
reviews and complaints

So I have no problem with my delivery. PH1989997400981. The driver was very rude to the caretaker of the parking lot here in St Francis Church Poblacion Meycauayan Bulacan. He first asked the caretaker if he could just turn, and not pay the fee, they agreed but come the endless threats. He told them that he is a person from the government and he would get back at them. He even asked for their names and shouted at them and continued to threat them. All I can remember is he is the driver of a white elf van. Pls act on this rude behavior.

My order from Shopee was shipped August 6, 2019 from Nueva Ecija, Philippines and arrived in the Black Arrow Express warehouse in Bulacan August 9, 2019 at 6:25am. Today is already August 13, 2019. My order has been sitting in the warehouse for the 5th day now and there are no updates from Shopee or seller or even in Black Arrow Express tracking site as to when it will be possibly delivered when it should have been delivered August 12, 2019 as scheduled. I may have to possibly extend Shopee guarantee tomorrow if my order will not be delivered by then.

Yet again, Black Arrow Express is a failure and incompetent. This the 4th time that may ordered item assigned to Black Arrow Express was not delivered, 2nd consignee not available. Black Arrow Express should be ashamed that they disregard customer service. Mr. Franco Glenn Alvarez is one of those deliver guy who don't deliver the product to customer.

I track my item the whole day (August 12, 2019) and I am surprised that it posted by your rider that "Consignee Not Available" which I am on my home all day.

This is not the first time, every single time I ordered at Shopee and black arrow is the courier it is always like this. Your company reputation destroys your people for this kind of attitude and behavior.

I think you need to find an honest person to represent your company, this kind of character will surely destroy your company services.

I wish to get my ITEM TODAY. Here's the code of my item. PH1946555248873

Thank you.
Jonathan Miano Jr

Aug 3. 19073118207WFCP. PH194035380248I. I dont know what client number is haha. The driver is salamatin erwin florida. On his first delivery attempt, he did not call me and later on the delivery status was 'consignee not available'. Second delivery, he called me asking what subdivision im near at and after 30 secs he immediately hungs up. After that the delivery status was RTS, without even contacting me. Black arrow is by far the worst courier for me and for other customers that experienced what happened to me. I want to resolve this by delivering what i originally ordered no more no less. Lazy [censored] drivers

I have my parcel from shopee (PH195776279270I) which the seller booked it with Black Arrow and It's been 1 week already but the parcel hasn't delivered yet. I check the tracking details yesterday and it shows that is is out for delivery and I expected to received the parcel yesterday (July 30) as per status but tracking details have changed to "unknown consignee" and email the Black Arrow for complains and they assured me that the will coordinate it with their branch outlet which is near in our place. Then today (Jul 31), as per latest tracking details it is out for delivery again and as expected again we waited until evening but no parcel received and checked again the tracking details and it appears again the "consignee unknown". I really don't get it, we've been a valid customer of Black Arrow but this time it really causes as trouble as we have an urgent matter with the parcel.

PH190743262244U no updates for the deliver I'm residing in Mendez and my parcel has been sitting in General Trias which is too close to mine so I don't understand what's taking it so long. Text updates is a must like any other shipping companies do you. I've seen lots of complain reading this and same issues regarding your delivery time, you could at least do better

i have items ordered with shopee last month but i wasn't able to receive the items since the delivery man magno wilmer alianza made a report as indicated in the tracking that "consignee not available"...but i haven't received any text nor call from him..on the 2nd attempt of delivery, the same thing happened, until such time that the item was returned to the seller...i ordered again to shopee with the different seller...PH194581014923U as my tracking code...after 12 days, i received a text message that my item is scheduled to be delivered today...i've waited it the whole day..and upon checking the status of my order in shopee, AGAIN, Magno Wilmer Alianza reported "Consignee not available"...but again, i wasn't able to receive any call or text from him...i am afraid that my order will return to the seller again...i've waited too long for that item to be delivered...i hope this time i can have my order delivered to me...

I would like to make comment of how your delivery man communicates with your costumer. What a unapproachable and unkind behaviour the way he talks to costumers as he delivers parcel. So disgusted twice to this person. Please go contact him 0932 419 5988 and make necessary actions. This person is from black arrow express in Mactan, Cebu. I don't know this person personally but he delivered me twice with same hilarious acts.

Last tuesday pa dapat nandito na ung parcel peo tuesday na ulit bukas wala pa rin! Kung hndi kayang mag deliver ng mga delivery man nyo wag na kau mag accept ng door to door puro pick up nlang! Nag a update nga sa shopee puro re schedule,.. Courier ba kau o rescheduling company?
Nkakaperwisyo kau ng tao.
Mag inform nman kau kung hndi nyo kayang ideliver dito sa lugar namen hndi yong puro reschedule hndi na naideliver! Nabulok na sa inyo, ung parcel! Hndi kau baggage counter, courier kau! Inuulan kau ng complain dapat inaaksyonan nyo!
Worst! Very worst! Super worst!

Worst carrier I've ever dealt with. Sobrang delay. Pinagpasa pasahan na yung item paiba iba delivery man di naman nadedeliver. 1 week na nasa kanila yung parcel di man lang madeliver. Hindi naman kalayuan ang lugar namin. Gift sana yun sa mom ko. Sobrang late na. Sana naman iimprove yung service kasi nagbabayad naman kami. Hindi naman libre eh. We're paying for your service naman kaya please give us what we paid for.

Expected kong darating ang parcel kong ng July 15, 2019. Since nagtext na on the way for delivery na, I've waited the whole day, unfortunately walang dumating until Tuesday wala pa rin. Unexpectedly wednesday nag deliver sila were'in wala ako sa bahay, and they delivered it without informing they contact me when they already arrived. Sa kamalas-malasan di ko nasagot ang call since nasa byahe pa ko pauwi. I tried to contact them, ang sabi ide-deliver lang nila. So I waited again until today na na gawa pang mag reply sa text na "mamaya". Tas nakalagay pa na consignee not available at July 19, 2019 where in wala nmang delivery na nangyari at nsa bahay ako for whole day.Okay lang kung ayaw n'yong I-deliver ang parcel pero remember na for a shoppee customer na COD ang prefferred way ng payment it's not our fault. I hope na maging responsible kayo sa trabaho nyo.

The driver reported "consignee not available" in my shopee account but I was just waiting for my parcel the whole day but no one arrived. He could just contact me if he's not familiar with my place but he didn't even tried to text me. It's not my first time to order using BAE. Please resolve it as much as you can. We are paying you but your system isn't working well.

RIDER NAME:
NOEL RICARDO VILLEGAS & LABITAD NILO.

ISSUE:
I work in a BPO as a Manager and I don't have any idea as to when my package will arrive. Now, 5 days ago, I received a call from your company about the delivery of my items and I wasn't aware about 2 attempts of missed calls since I was asleep that time. Now, that time I received your text message I immediately responded about picking up my order and the payment is ready at home. Until I realized now, when checking the status of my shipment it was RTS or Return To Sender, thus affecting my account status.
You guys so [censored] and so lazy. I keep on calling your number everyday and ask where is my package but now you guys putting my account in harm. I did not refuse the package nor decline the delivery.

Dapat ngayon (7-16-19) ako makaka receive ng inorder ko, nakapag text sila kaninang umaga na mag dedeliver sila ngayon. Kaso walang dumating. Behind na sila sa schedule according sa estimated time of delivery sa shopee. Time management sana ayusin, inabot ng halos isang linggo don sa BAE Parañaque. Napakatagal sobra. Ang mahal pa naman ng shipping Php 560 tapos ganyan ang system. Sana magkaroon man lang ng concern for customers na makapag deliver on time.

Hello,
I'd like to file a complaint against Arcilla Lloyd Francis Mazardo- DRS1242428. This gentleman txted me asking me whether I was available @ 7:40 am I replied stating to come @ 12pm noon since I was still at the office . I went home before 12 pm waiting for the package only to find out that he updated my shoppee status to "consignee not available" - he did not only violated my consumer rights this is also an act of data falsification.

First order... They said I wasn't around when they made the delivery...

RTS ang item

2ND order... They said CONSIGNEE NOT AVAILABLE.

3ND order just today...

They said incomplete address. I do online selling so I stay all day in the house.

They send me an sms but I wait all day, the item was not delivered.

You can't even send a complain in their website.

Good day!

My shopee item was delivered to the wrong house. I received a text this morning that it will arrive within today so I waited.

Here is the text:

Jul 07: BlackArrow Express will deliver your Shopee Direct item today.[Ref: 19070216518PVCM]

At around 2pm, someone was calling from our gate. I thought it was the delivery guy but I was so surprised to see that it is our neighbor, carrying with him my item. According to him, the delivery guy dropped it over to their home and told them that the item was already paid in full. (I pay my shopee items thru 7/11 Kiosk)

At first, I thought I wrote my address wrong but I checked the address written in the item, and it was correct! Every single detail is correct, I just don't know why he had it all messed up.

Good thing my neighbors are good people. If not, they could've kept my item for good. I don't want any of this to happen again. Please put a stop to this.

I attached a photo of my address written in the item. It clearly says "B3 L34" but he delivered it to "B2" which is a block away.

The item I ordered in Shopee arrived at Tacloban City last July 4, 2019. But then hindi parin dinedeliver yung product. Please kong ganitong shipping lang din naman dapat nang i ban. Umoorder kami. Bumabayad din kami sa shipping fee so dapat pag idedeliver na ideliver na agad. Kasi may mga hinahabol din kami sa schedule namin. Please yung product na inorder ko ay gagamitin ko na sa lunes. Kahit nga nung pag pick up sa item natagalan din kaya akala ko hindi na idedeliver. Please lang. Pakideliver nang product..

Ive been waiting for this delivery and the said date of june 22, 2019 is the delivery date. But ive been waiting for 25 days already since i bought this item. PH190924174842F. No delivery No notice and No text. This kind of service must be banned from all Online shopping in the world. BAE is not qualified. To be a Courier in terms of logistics. Because of the attitude of agents and service.. Ive already prepared a file complaint in the DTI and Shopee.. So prepare your OFFICE. Black arrow