Black Arrow Express
reviews and complaints

Bakit hanggang ngayon hindi nyo dinedeliver yung order ko sa shopee? Dalawang linggo na sa inyo yon. At dalawang beses nyo na rin akong pinapaasa na dadating na ang order ko. Anong klaseng service meron kayo? Ang tatamad naman ng empleyado nyo! Anong petsa na. MAY 18 PA DAPAT NASA AKIN NA ANG ORDER KO. TAS MAY 22 NAGTEXT SAKIN NA DADATING NA. PERO WALANG DUMATING! TAS NAKALAGAY SA SHIPPING INFO, "CONSIGNE NOT AVAILABLE! PUTA, E HINDI NGA AKO MAKAALIS NG BAHAY KAHIHINTAY SA INYO E. TAS KANINA, ON DELIVERY NA ULIT PERO WALANG DUMATING! HOW POOR A SERVICE YOU HAVE. WTF!

Tanong ko lang po kung marereceive ko pa ba yung mga inorder ko sa shoppee? Eto po ang mga tracking # nila PH1906394990593 at PH194616042949Z. Noong may 21 pa po dumating sa Laoag ilocos Norte ung may PH1906394990593 na tracking # tapos ung isa naman ay noong may 17 pa po dumating PH194616042949Z. Pero until now po wala pa pong naideliever sa bahay namin.

I ordered a play mat and a slime set for my baby ..it said na. On delivery na daw po..i waited so long.. simula kaninang umaga nung nakita kong on delivery na.. hindi ako sumama sa mga lakad namin for that blackarrow.. i waited so long at walang nagdeliver ng parcel ko.. tapos ngayon.. nakalagay na na "consignee not available" ? Sa tagal kong umoorder sa shopee. Naging top buyer ng shopee sa mga month na tulad ng 1.1 1.2 1.3.. ngayon ko lang naexperience toh.. what happened black arrow?

Around 8:27am I recieved text from black arrow delivery boy saying ""good morning po, san po kayo banda sa bogtong? sa black arrow po ito salamat."

I responsed around 8:32am, I make ff. up 12:26pm and 12:27pm, he responsed around 12:31pm"mam pde po ninyo iwan ung bayad nio sa maiiwan sa bahay nio po, nauna po idrop ang bayambang mam. di lang item ninyo ang dala nmin mam, salamat"

I make ff. up agad. around 12:47pm, 12:48pm, 12:50pm, 3:04pm, 4:03pm make and then suddenly I check my delivery thru your website at around 4:42pm, its said consignee unknown time reported 2:27pm, how come? I dont recieved any items, I stayed whole day for waiting for nothing, I cannot my appointments because of that delivery and then I never recived it!

You need to make disciplinary action to mr. lardon v. tenepere! of black arrow dagupan city pangasinan

Hello! Follow up ko lang yung order ko, Almost 2weeks na wala pa. Nakakainis na. Nung 18 pa nasa inyo yung order ko, hanggang ngayon wala pa. Ilang araw na dyan nakatengga.Baka pwede naman ipadala niyo na dito. Tagal ko ng hinihintay yan. Dapat 3-8 days nasa akin na yan. Pero lagpas na ng 8 days, wala pa din.Inextend ko pa yung shopee guaranteed. Sobrang tagal. Sana naman bukas dumating na dito. Baka paabutin niyo pa ng isang buwan yan sa inyo!

May order po ako, since wala ako nun day na idedeliver yun sabi ko pupuntahan ko nlng sa ofis, kaso the first day hindi ko sila naabutan, then the next day kinocontact ko yung courier nila kinacancel ang tawag ko at ni hindi nagrereply, so balik ako sa office nila at ang sabi sa akin hindi sila nagientertain ng pick up, kahit sinabi ko na hindi ako nireresponce ng nagdedeliver, so the next day bumalik ako hoping na baka pwede na nila ako ientertqain kaso wala eh even yun tawag at text ko kinacancel at hiindi man lang nagrereply, laging ganyan yun delivery man nila sya lang ang laging madaming rason eh yun ibang courier ok naman

As indicated, the parcel was received by bae may 3, 2019 and it is only in may 20, 2019 that there was a changed in the status update with regards to my order. It says that the item is now out for delivery. I already instructed my niece with regards to receiving it and the payment but no attempts came from the courier. No messages, no calls to reach out and then viola! In the status update it is indicated that the consignee was out! Really! Don't you have any hold on your delivery guy? And don't you have any checking system to make sure if there is really an attempt to deliver the product or not? Or actually there was no delivery guy that was assigned to the parcel and you are just updating your system to show that there was an attempt to deliver when there is really none. I am in wit's end to whom we can really complain about your services. I even complained to shopee already but to no avail, no suspension was given to you but instead it is the buyer who was already hassled and all that was restricted... Omg! And your name is black arrow express! Please have a shame...

They always say consignee not available. Though they really didn't went to the house of buyer.
They will always end up calls. Never answering it. Even in text, they'll ignore it.
They'll make the customers wait in vain in a way they'll that they'll deliver and then afterwards no one's ever showed up.
Business means they need to be good with their customers but it seems that this express is not.

Someone ordered at my shop pero hnd nila nakuha yun dahil insufficient cdo raw when nung chinat ko naman ung nag order mag hapon daw sya sa bahay nila and wala naman nag deliver Sakanila and Sa order history may pa delivery attempt pa na nilalagay ang black arrow kahit hnd naman tlga sila nag dedeliver tinetxt sila ng nag order sakin ayaw nila mag reply .And ngayon nag declare ang black arrow na successfuly returned to seller na daw ung item and narecieve ko na kahit wala namanh dumadating sakin!Hnd lng to ang first time nung nag papapick din ako for that said order ang tagal nyo kunin paiba iba pa rason nyo kesyo wala mag dedeliver nag ka emergency, nag brownout and ung pinaka last bago nyo kunin sbe nyo wala kasi akong address panong walang address eh naka default na un sa shopee ung address ko and also naka lagay na nga sa way bill ang dami nyong kasinungalingan!pinick up nila ung order ko sobrang late na kaya na late shipment rating ako sa shopee kahit hnd ko naman kasalanan, andyan sa pics ung chat ng nag order skn pati ung txt messages nya sa black arrow and ung txt messages ko sa black arrow, nakaka gigil!Sarap nyo kasuhan!perwisyo kau!

Hi! I would like to file a complain about the black arrow express here in baguio. This is my order tracking # PH191532298963E

It was shipped out by the seller 10 days ago. And the delivery man texted me last tuesday, but the problem is. He told me he was not familiar with the place and he has no load to call me the ttime he was delivering my order. I understand that part but when I kept texting the delivery man, he said he was not assigned to our area anymore, then he didn't able to get my order. I can send a screenshot of our conversation. Please respond. Thank you!

May 05 ako nag order ng case then May 8 naendorse na sya sa bulok na courier na to. 9 days na sya nasa courier bago maideliver ung item samin, tapos ung marereceive ko is a totally different product. Sabi ng reseller napagpalit palit ng label ng courier ung items. Nagreklamo ako sa kanila thru messenger, sabi ko I hope they can do something about it, wala man lang silang sinabing "we will investigate for it" or any action na pwede nilang gawin, sinabi na nila agad na fault ng reseller un. They are not even sorry for the delay, nagmamalaki pa sila sa chat. Napakawalang kwentang courier. Best na daw nila un. Yun na ung best nila, pangit na service

Dear BAE yung order q po until now wala Pa. It's been 13 days na po pero wala Pa rin Sana naman po kung ano yung date na naka indicate sa shoppee tuparin niyo po. Gandahan naman po Sana ninyo yung serbisyo niyo para Ma attract yung mga costumers Hindi yung ganito kami Pa maghahanap sa inyo. Sana hindi niyo nalang sinabi na I deliver ninyo kasi nakakagalit ehh. Saan po Ba ang address ng black arrow express dito sa cotabato ? Patulong naman po sa may alam. 🙏🙏🙏
Tracking #: PH190730436740G

This is about the product I've order at shoppe. Until now wala Pa dapat nung 15 Pa naidelivered yun it's been 10day's when I ordered the items and as you know wala Pa rin samantalang dumating na sa cotabato nung 15 Pa. I expect na ma i deliver kanina pero hintay ako ng hintay wala pa rin sana naman po kung ano ang nasabing date ng pag deliver sundin po sana kasi paano naman po yung mga katulad naming nag o online business. Sana po magtulungan tayo para sa ikagaganda ng mga negosyo natin.

#Sodissapointed

Subject: Rude Delivery Boy
Name: Oliver Bartolome based in Baguio City

This just happened 5mins from now, May 15, 2019 at approx 6:10pm. Upon delivery of the item (Equal Gold from Shopee) the delivery boy called my number asking me for directions. So I answered him accordingly. But instead he insisted that I text him the directions. Just what I did. Upon reaching the landmark stated in my text message he then called me again asking for direction and so I directed him on the phone. But when talking to him he said "Maam salubungin nyo na ako kase ang layo-layo. Kung ibang delivery man po eto may additional charge na." But I didn't mined it and just waited for him to reach our gated home. When he finally reached our gate he handed me the item still continuing to rant. Upon handling the item I said "I check ko lang muna sir." And he said "Ay maam hindi po pwede." I answered "Bakit naman eh yon ibang kasama mo nagdedeliver dito eh pinapacheck naman ang item." He answered "Kase maam pagsinabi nyong kulang/mali yan item babayaran nyo parin. Eh pag di nyo binayaran kami ang mag babayad. TPOS BILISAN NYO PO KASE MAY LAKAD PA AKO." He's saying it in a irritated manner. Noticing that he's being unmannered i asked him his name. He told me his name and at the end asking me "Bakit ho?". I said to him "Kase ang dami nang nagdelivery dito from your courier and from other courier eh ikaw lang ang nagreklamo." Kesyo daw malaki un packaging ng item. Then I told him "Actually yon kasama mo last nagdeliver dito from black arrow rin eh powerbank lang un dineliver nya at umuulan pa yon eh wala naman sya reklamo." Then he continued ranting na may lakad pa daw sya and ilang beses na daw sya nanakawan, etc. When I finally asked his full name and take a picture of him he said "Cge po kung jan po kyo masaya sa ireklamo ang kapwa nyo." Hindi ko naman po sya irereklamo kung maganda ang trabaho nya. Actually ayaw nya magpapicture and sabi nya "Kahit wag nyo nalang po bayaran yan item at sasabihin ko nalang na hindi nyo binayaran." But I insisted that he get my payment and handed him the exact amount (1, 180.00) and said "Thank you sir for delivering the item." And he finally say in a sarcastic way "Salamat rin po sa pagreklamo nyo sa akin."

I ordered at shoppe. 2 orders actually then the courier is BAE so i am expecting a text message or call from them when my parcel arrived here in cotabato city but i haven't receive anything. Then after that i tracked my parcel but the status is "cosignee not available". Paano po nangyari yun, wala naman po akong narcv na kahit na ano at wala naman pong pumupunta dito sa bahay na delivery man. Ang mahirap pa, hindi ko po alam ang address ng BAE dito sa cotabato kaya diko po mapuntahan and wala din pong contact number. Please help. I am still expecting more orders from shoppe with the same courier. I hope you can do anything to fix this. Thanks

nakakadisappoint! di lang ngayon nangyare sakin ang late delivery ng black arrow!ang mas nakakainis pa, naglalagay sila sa status ng delivery ng kung anu2..kesyo consignee not available at ngayon incomplete address naman?ano ba ang batayan nila sa incomplete address?kasi may kasabay akong order from China at mas nauna pang dumating hatid ng 2go...kung incomplete ang address na nailagay ko, bakit ang 2go mabilis nila naideliver ang order ko from shopee?take note, unang delivery (april 30) di ko nasagot ang isang beses lang na tawag ng magde2liver..pag check ko ng shipment status nakalagay na nga ang "incomplete adress" 2nd attempt May04..excited na ako makuha kasi ung order ko..actually sabay sila ng 2go na nagtxt na magde2liver ngayong May04...si 2go na courier ng order ko from China dumating..samantalang si Black Arrow na hindi man lang nagtxt para i clarify ung address ko (kung incomplete nga..) eh naglagay na naman ng "incomplete address" nakakairita na!gus2 ko ng i cancel ung order at mag order ng panibago..im sorry pero ang pangit ng service nyo...sabihin nyo kng tinatmad na kayong magdeliver..para hindi na kayo isinasama s option ng courier..akla ko ako lang ang nagkakaproblema ang dami palang complaint sa inyo..

Hi!
This is to formally file my complaint and ask for refund regarding my parcel received yesterday, May 2 2019 with reference number: 19040919539KW3E delivered at Tuguegarao EC to Princess Anne Singun 18 Mayon St. Tuguegarao City, Cagayan. Items to be delivered are purchases from Shopee by Lydiagodoy3 of Bulacan EC 530 F. Dazo St., Meycauayan City, Bulacan, North Luzon which are Personalized 92.5 Silver Necklace 20" and Personalized 92.5 Silver Necklace 16" Chain amounting to P1595 but to my surprise, NO ITEM FOUND.
I have been a Shopee customer for a long time and this is my first time to get scammed, specially by the courier. I have coordinated with Shopee and the Seller as well regarding this experience. They have proofs of legitimacy of there transactions. Attached here are the photos of the tampered parcel for your reference.
I am hoping for your fast response on this matter.

Black Arrow Express informed me almost 3x that they will deliver the item. We waited for those days but the deliver never came. Per checking with the Shoppee app as well as witg parcel locator, the status of tge item was *delivered*. How come this happen if we did not receive any item from them? They did not contact us when they arrive, we keep on calling and texting them but they keep on rejecting our calls and never rwspond to any text we sent.

I just ordered a Mechanical keyboard which is the Rakk Ilis. Afterwards, yesterday April 27 at 2 o clock in the afternoon shopee notified that my parcel is for "RTS, " Which stands for return to sender. It stated in there that the location was unserviceable (the location i pinned was our home in cebu.)So i just want to know whats going on so please give me more information because i need that keyboard so bad. Thank You

Last week we left the money for the item on the guard on duty, but the delivery never came. There was a report that maximum delivery attemps were made and the item was eventually returned. PH194854754460G was the tracking of the said item. Just earlier today we went to the office to complain about the said event to the manager, but the manager sarcastically laugh telling us that the deliveryman we were complaining about is a good deliveryman. Is this the right attitude towards your clients? The manager should have acted on the complaint right? Or should have investigated. No offense to LGBT community, but if you have relations with your subordinates be professional enough to separate your personal relationship with your job. Thanks