Black Arrow Express
reviews and complaints

Last time, black arrow was partnered with shopee and I, as a seller, someone ordered a helmet from me and used black arrow as the courier. Then the pandemic came, the said item was already in the buyer's unit until the buyer refused to accept the item because he's going to use the item to buy food and other necessary items. Then just now, the shopee told me that black arrow and shopee had cut ties. So here I am, to file a complaint for my item because we didn't receive the item yet since March. I will send a screenshot of the returned item from Shopee. I hope black arrow immediately check this issue as soon as possible. Thank you.

September 15, 2020
- It says in the logistics that the item was out for delivery. I haven't received any calls coming from them. I have been waiting my order to arrive, but it did not.
Common sense. Why would you ask for our contact information if you'll not use it. Why did you put consignee unknown if you did not reach me out.
Desirable Resolution: Contact me and reschedule the delivery.

Please email me:
[protected]@gmail.com

I schedule my parcel to be pick up on 03-09-20 but it was tagged as failed pick up even if rider did not came. Now I reschedule my pick for today 03-10-20 and I was advised by your company thru email to wait until 6pm today for the rider to pick up my parcel. But still no rider came. I didn't even received calls or text from you. When will I expect for a rider. My buyer was about to cancel her order.

Dog [censored] courier. Sa lahat ng courier sa Shopee platform, sila na talaga yung absolute worst.

Common issue lang sa platform yung mga riders na tinatamad and falsely tag "customer unavailable" or an excuse that isn't true in order to postpone the delivery, pero sa Black Arrow this happens consistently without failure.

Additionally, yung in-warehouse system nila sobrang dog [censored] rin. Takes forever for anything to get out.

Avoid at all costs.

February 27, 2020
I need help with my item. Sa Shoppe app po, naka tagged na as delivered yung item where in fact, wala po ako nareceive. Wala rin pong tawag galing sa delivery guy. I'm wondering po, sino kaya nag receive ng package. Wala po akong contact number ng nagdeliver, name lng po at tracking number. Ito po ung nag deliver, JUDAYA NELBERT - DRS1525585.

TRACKING NUMBER: [protected]

REFERENCE #: 200215BHPAA5RQ
2002149RJ637A9

Please help me po. I already paid the items. 😞

I need help with my item. Sa Shoppe app po, naka tagged na as delivered yung item where in fact, wala po ako nareceive.. wala rin pong tawag galing sa delivery guy. Im wondering po, sino kaya nag receive ng package. Wala po akong contact number ng nagdeliver, name lng po at tracking number. Ito po ung nag deliver, ISRAEL R. PATALINGHUG-DRS1522909

TRACKING NUMBER: PH205483769182X.

Please help me immediately.

Today as I checked the status, as of 5:26 pm status is Consignee not available when this is already paid and I am at the house until 7pm. No delivery came or any attempt to deliver. or even though I am not available they can just leave it to my mom and ask for identification. this is not the first time it happened with Black arrow. No sms received that parcel will be delivered. Pls advise on this and take an action. Thank you. I am looking forward for your response on this.

Hello po tanong ko lang po sana kasi antagal po madeliver nung parcel ko nung december 19 pa po kasi yun nasa San Fernando La Union and hindi pa po dinedeliver saakin nung 12:12 ko pa po yun inorder but still wala parin po di padin dumadating, nabayaran ko na po yun and to receive nalang po but accidentally ko po kasing napindot yung order received eh pano po yun, please help me po salamat

Parcels with tracking numbers PH1971292049136 and PH1913025264620 were both received at BAE NCR East EC (Cainta) last Wednesday, Dec. 11. But until today, deliveries are not yet made.

I am in communication with Black Arrow customer service but no exact date can be provided for delivery. This is not acceptable as it is 8 days already that I have been waiting.

It says in my shopee package tracker that cosignee not available. Usually it happens when the item is COD. But my package is not. It has been paid and if ever I am not available usually the security guard in charge receives the package. The thing is the rider didn't bother calling me. Also the security guard indicated that nobody went. Lastly, will I get my item back? I already paid for it and waited several weeks. Thank you!

Last Dec 3 2019, my parcel is rescheduled due to bad weather condition, but it's almost 4 days since it was rescheduled and I haven't received it, how long it will take for them to deliver it? I paid it thru shopeepay and I'm worried if they will deliver it or not. I always track it and it says delivery is rescheduled and still in Tarlac. Please take an action about this and I hope your delivery service (Black arrow express) will improve!

The parcels arrived Cebu City last November 7 and I expected to receive my parcels from shopee within that week. I already paid the products, but I guess black arrow will no longer be performing deliveries in my town unlike before. This wasn't my first or second time. If I'm going to oder with COD they would say that my area is not serviceable for COD. But when I also tried to pay them ahead still Black Arrow didnt Deliver it. My problem is that it takes too long for me to receive the refund of my payment.

Black arrow automated text, message me earlier this morning Nov 22, 2019 so I waited and no one showed up. I checked on my shopee app that it was for delivery by MENSERA JERAMEL B.. also it notifies me that the parcel was already DELIVERED wherein fact I did not received any.

I already inform shopee and emailed black arrow customer service about this. Just waiting for their reply. Hope this will be resolved and reported.

Tracking number: PH191281035016Q

Thanks

Today, the consignee texted me that my parcel is to be delivered at my school. This is a relatively easy task considering it's a famous land mark. When I replied back that I was available for the delivery, the consignee did not reply at all. And noe the status of my parcel is RTS even though I did not send it back. What is happening with your service here?

I am a shopee seller with a shop name Arch Baligala Trading Post base in carles, iloilo, my pick up address is c/o Arexar Store, Guinticgan, Carles, Iloilo, i added black arrow as my preffered shipping option yesterday but the system replied that my address is not supported by black arrow integrated, I also tried few hours ago black arrow (own packaging ) but failed due to system error, I hope my pick up address will be supported soon.

Hi! Your bacolod crew for black arrow are lazy and liars! How easy for them to put consignee not available when in fact I got no text message/call informing me of the delivery and I believe no attempt of the delivery as well. Is this how you treat your customers? This has happened to me twice already! And the sad part is shopee management isnt helping! I have waited too long and be disappointed with your employees for their laziness in delivering the parcel. Just because it is a free shioment doesnt mean you wont give satisfaction to your customers. Such a disappointment. I have read so many complaints online of the same bacolod crew. I know you have so many complaints too. Still you are not addressing this? Unbelievable

Black arrow is notorious for tagging the delivery as consignee not available when no delivery attempt was made. My packaged arrived in Iloilo Tuesday, I had to reach out to shopee since there was no movement after 2 days. They attempted to deliver Saturday and waited the entire day and by 6pm, they tag my delivery as consignee not available. I had a separate order which arrived Friday in the city and was immediately delivered by Ninja Van. If you value your health and mental health, DO NOT select Black Arrow express.

next time you make deliveries for shoppee please send us a notification ahead of time.
and on top of that your delivery men are very rude, " napaka bastos kausap walang modo"... dont you give your employees seminars about customer service before you hire them?
the name of the delivery man is flores roy canama cagayan de oro city.
please improve your [censored]ty service ..and take action asap

Can you show some proof that your delivery man was came into my shipping address? Your delivery man was a lier and irresponsible! They just not came here at my shipping address and just tag me as unknown consignee! 3 consecutive parcel they not deliver unlike your previous agent that he really came at my shipping address! Heres my 3 order id on shopee the he did not deliver and just tag me as unknown consignee!
191101074851S3W
1910101316368K9
1910101316468KA