BJ's Wholesale Club
reviews and complaints

My name is Marivic Carson i was at BJ's club #15 new castle delaware on 12/24/19@ 11:30 am buying a card and a flower for an old lady next door neighbor, after i check out i stop by on the front supervisor desk casandra was behind the dest, i ask her if she can change me with a 50 dollar bill she said no, i said ok i go to customer service i was on the line and talk to donna, donna said i dont have 50 dollar bill or enought on my cash register. so donna ask Cassandra if she has a change on her register or 2/10 dollar bill cassandra look up and see after she finish the other customer shes helping i come in front of her she just like she dont see me and left after donna talk to her. so i feel oh my thats rude. she just walk away then i see another suprvisor and ask her if i can talk to the manager on duty she call Jeaneth and shes the upront supervisor to i told her what happen an it seem she dont care either and donna said what i want so i told her for being you dont have a 50 dollar bill i just need 2 ten so i can closed the christmas card and she give me the change... then cassandra come over giving me a nusty look and i said thats the way you treat your customer she said i dont care i said ok i guess i just have to call the store manager then she said go a head i dont care...in closing is christmas i believe just a good customer service that be nice, before i shop at bjs all the time but the treatment i am recieving i limit my shopping and my family and friend at bjs cause of the rudeness of the associate and called front end supervisor..
hope this is help and changed the attitude of the associate club 15 in new castle delaware..

Thank you,
Marivic carson
[protected]
reciept transaction # 3425

From the past few weeks we are observing spoiled butter and milk. I also sent an email to bjs customer care to take necessary action immediately. I am a loyal customer from the past 4 years and after observing these bad things in so called Organic butter and milk l am so concerned. Could you please double check the quality of these products. I have thrown away all these two items whatever I bought recently.

Thanks
Praveen Komira

Ordered a 2 tier cake for a Surprise Birthday Party, I asked if they could do the invitation in edible ink/paper around the cake, no problem was the response, they were very helpful in having me email my invitation to them and confirmed they received it while I was standing there, wrote up the order with all info. My daughter came to pick up the cake 12/7/19 and it was never made, seems there was a problem with the print I wanted on the cake, said they couldn't do it with a question mark. No one ever called me to say this was an issue! Totally unacceptable, so, you just don't make the cake and not contact anyone? I was mortified, this was being picked up for a party, they had to hurry a decorate one out of desperation. Money was returned but even so, the bakery department needs to be more on top of these situations and contact the person and let them know. Awful, inadequate service, the cake is a very important part of a party theme and they completely ruined this

Traci Mensh
[protected]

I placed an order online for a 65" Samsung QLED TV (order #[protected]) on 30 Nov 2019, which Harrison authorized the charge of $1348.00 on the same date, as he received a text alert notifying him of the charge. I received an email on 30 Nov 2019 notifying me that the order had been cancelled. I called (800) 257-2582 at 5:01pm from my cellphone [protected] to clarify this and was told that the order was placed on hold due to possible fraud and it needed to be verified before they would ship it. I was reassured at the end of that conversation that everything was good and the item would be shipped out after being on the phone with them for 10min, 33 secs. I also was told that I would receive an email to [protected]@ashleyinvestmentgroup.com, which never happened. I attempted to call on 2 Dec 2019 to verify item was going to be shipped, as no email had still be received but BJs was already closed at 7:03pm. I called again today, 4 Dec 2019, at 620pm and spoke with Angela, as I had not received a call from the shipping company, as the TV's estimated delivery date was 3-5 business days and we were now at day #3 and no phone call from shipper as of yet. I was informed that the item in question (65" Samsung QLED TV) was cancelled, which infuriated me, as the Perks Promotion was now over and I could now lose my 15% cash back. This issue was supposed to be fixed. I was assured that both the Perks rewards was fixed and the TV was reordered and would reach the delivery company by the next morning. I was instructed by Angela to call (844) 215-0640 in the morning to check on the status using order #MC10352674, which I did at 2:12pm on 5 Dec 2019 (day #4). I was informed that they did not have anything listed under my name or the order number, which to be honest was not a surprise to me. I called BJs customer service back again and was given a tracking number and then called (844) 215-0640 at 4:07pm gave them the tracking number and still not able to bring any order up. By this time, I was so pissed off quite frank that if I would have called BJs back at that time who knows what would have happened, so I waited until 1148am on 6 Dec 2019 and waited for them to return my call, which happened at 1157am. I was on the phone with the staff member for less than 2 minutes, lost connection and received no call back. I then called back at 12:04pm and opted for them to call me back, which occurred at 12:11pm. After the 30minute conversation, the end result is that CIVA in Durham had my TV at approximately 5pm yesterday and I received no call from them, as this item should have been received TODAY...I was informed by your staff member that I would get a call either Monday or Tuesday regarding scheduling shipment, which means it is going to take 7+ days to receive an item that was supposed to be received in 3-5 days. This is not acceptable considering BJs is the one who cancelled the order erroneously and this could have been totally avoided. My question is what is BJs going to do to make this right. I should not have to wait extra time because they made the mistake. I did everything to ensure that my credit card was verified and valid on Saturday to ensure there would be no problem but I feel it was to no avail. I don't think this is good customer service and the first step should have been not a text to verify charge but a text with instructions to call customer service to verify charge if ultimately this was needed to process the order and please tell me how this order ultimately got cancelled anyway...

I bought 2 items 11/17/19, and both items had big credits for the items. One item cost $37 and had a $17 rebate and the other item cost $20 and had a $6 instant rebate. I was charged sales tax on the GROSS price, not the NET. I then had to return one of the lesser price items and was given credit on the NET cost of the item.
BJ's is the only club that does this. Sam's and Costco CHARGES SALES TAX ON THE NET OF THE ITEM. I called BJ's Customer Service to complain about the tax on the GROSS. I purposely didn't mention the return. Of course, the rep said "It's BJ's policy to charge this tax based on the state you buy it in..." "Really" I said, "then why was I only credit tax on the NET of the item when I returned one?" I guess the rep couldn't come up with a good answer so he offered me a $5 BJ's Gift Card that I accepted. So I'll spend my gift card when I get it, then cancel my membership in a very terrible club.

Let me first start by saying that my expierience at this BJ's Wholesale has really damaged my view of BJ's as a company all together.

Recently I applied for a membership on November the 11th at BJ's I heard many good things about the store & the services they offer. Member ship # [protected]

My opinion was soured on Saturday, November 23 when I revceived a Denial letter in the mail from "Comenity". The letter detailed that I was denied due to a "Mismatch of Information" .

Let me make myself clear: I did not apply for a BJ's Credit Card. I never gave permission to have my credit pulled nor did I give permission to use my information for a application basis.

I beleive this is considered FRAUD!

Dawn Vendouern
7512 Carroll Avenue
Baltimore, MD 21222
[protected]
[protected]@aol.com

I am very disappointed in the 2 tier cake I bought for my grandsons baby naming. The decorations were like a 5 year old did it. I have purchased cakes from this BJs in the past and never had a problem. They should be ashamed to charge $30 for a cake that I could have made for a lot less and decorated the way they did. All they did was write words no decorations.

Hi. I will keep it short because I already have wrote to hershey's company. I bought hershey's miniatures at the end of june in bj's wholesale at metropolitan ave. I went to poland and gave this chocolates to my family as a gift. My sister in law took them to work and during important meeting she offered the chocolates to the clients. They started to eat and after a few minutes some screamed :stop! Don't eat! They are with warms! She was so embarrassed and angry as well as I couse I brought them to poland and and gave them as a gift... Can you imagine how shocked everyone was? They consumed bars with warms! I don't know how it this happened! Hershey's is a huge company, I am wondering how many kids eat this crab? I will contact with the newspaper about this couse unacceptable. Please remove all of them from the shelves! I have more videos and bar codes.

I placed an online order with BJ's Wholesale Club and my order arrived at my friend's home, I stated and instructed that the order was to go to my address, well, they cancelled the order charged me a cancellation fee and deactivated my account. Then my bank calls and asks me if I had placed an order for groceries in San Francisco with a charge of $180 in groceries. I live in Florida...I'm done...

I woke up checked the bank account and saw that BJs had withdrawn $110 from my account. I haven't been to BJs in a long time. Because of that money being withdrawn it made all my bills bounce. So I incurred over 200 dollars in overdraft charges, then I had to cancel my atm card and pay another $35 for a stop payment, because the bank told me that it wOuld be a recurring charge.

I will never go to a BJs again!

I am trying to call the Kendall store located at 7007 SW 117th Ave. Kendall, FL 33183 and I have been hung up on three times. It appears that the person is simply picking up the receiver and hanging up. the first time I thought it was a mistake but three times is intentional.

If this is common practice for BJs then disregard my message but if your organization does not condone this behavior then I would suggest that the management of this store should be made aware that the person on duty on 11/1/2019 between 9:45 am and 10 am should spoken with and retrained on the basics of customer care.

The Bjs in Elsmere De has a very hostile work environment. Working there i was under constant scrutiny while others didnt have to follow protocol. I was targeted.An individual threatened to fight me outside and nothing was done. These individuals found my number and called me and harassed and threatened me. I currently have a police report against both of them. Glenise Bolden and Maddie Kaufer.
Ms. Tuesday, Beatris, Shannon, Irena, and Shirley all were no help. I told Ms. Beatris i felt unsafe and now after everything there stalking and harrassing me

I made a tire rotation appt.first week of October it took my three days because no one answered the phone.You can't even dial into customer service no one answered.I finally dialed into the bakery who transferred me to service center to make appt which I did.I had bought four tires so I get free rotations.I had to cancel appt.and reschedule.Here we go again no one picks up any kind rings rings rings constantly.Fifty five minutes of ringing I again dial into bakery who gets me a manager.I tell him what has been happening his response to me is it's a very busy store.Im like WHAT.No apology no customer service.How do you run a company like this I have worked in retail we or our managers could never say that to a customer.We are a busy store Wow! My name is Sharon Burress my number is [protected] My Address is 65 russo ave unitC3 East haven by 06513.My email is [protected]@yahoo.com This is the universal drive location North Haven ct.The managers name is Kenny at least he said he was a manager.Membership # is [protected] Thank you

This is as much a suggestion as a complaint. I have been a BJ's member for over 15 years. I am a major fan of the rotisserie chickens, buying at least 2 a week if not more.

Recently, the packaging has changed form a very convenient bag that the rotisserie chicken came in, to a ridiculous two-piece plastic tray with a plastic lid. To start with, the two-piece packaging DOES NOT stay together, causing grease to leak in the shopper's cart on items, on the store floor and on the checkout conveyor belt. Secondly, it leaks in my shopping bags and in my car before I get it home.
Whichever marketing group made this decision, it was a TERRIBLE one!

Management at this bjs is very complacent with doing things the wrong way. They allow team members to operate equipment and machines they have no training for and potentially get extremely hurt. They allow team members to threaten other team members in front of customers. They are extremely rude. The bathrooms and floors are constantly filthy. They believe in singleling individuals out. Other team members even post things on social media and rally team members against other team members. There is a lot of uneccessary unproductive drama and dating amongst employees going on there.

It will be 8 weeks next Wednesday and I still have not received a refund for the airfare part of a vacation package (Sun Country Airlines cancelled all flights from PVD to PUJ). I have paid for the new airfare (American Airlines) and BJs has not credited my credit card for the Sun Country Airlines airfare. I have called India many times and find it hard to communicate with the assistants. They keep telling me that my refund has been released and won't give me the "definition" of what release means. I am about to contact the MA Attorney General's office and/or BBB since I cannot speak with anyone at BJ's other than their outsourced third parties in India.

I'm very disappointed with the Bj's diaper of late. I was a big fan of them for my twins. The quality and absorbtion was on par with the big box brands. But recently, the qualtiy has gone down. The diaper is flimsy. My son didn't even pee in the diaper and the seams were starting to come apart. When he did pee, the stuffing just fell out of his diaper creating a mess. Please fix the quality issue.

This complaint is about a purchase I've made on September 2019, and the manager Ms. Gladys treated me like a criminal making miss my doctor's appointment by falsely accusing me of stealing, Her supervisor later apologizes. No every time I'm shopping Ms. Gladys manager start to harass my person by following me around the store in retaliation of my internal complaint made with her manager on the same day of the incident

At around 10:25 I fell because the floor was slippery I laid there on the floor for a good 30 seconds bc I couldn't get up... i felt like a cow bc everyone was looking and no one said anything... I came to the table and was telling my friends and the waiter started giggling about It. I feel so embarrassed... HORRIBLE SERVICE... NEVER COMING BACK AGAIN. Also I have horrible knee and shoulder pain. You can go ahead and check the cameras!

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