BJ's Wholesale Club
reviews and complaints

It will be 8 weeks next Wednesday and I still have not received a refund for the airfare part of a vacation package (Sun Country Airlines cancelled all flights from PVD to PUJ). I have paid for the new airfare (American Airlines) and BJs has not credited my credit card for the Sun Country Airlines airfare. I have called India many times and find it hard to communicate with the assistants. They keep telling me that my refund has been released and won't give me the "definition" of what release means. I am about to contact the MA Attorney General's office and/or BBB since I cannot speak with anyone at BJ's other than their outsourced third parties in India.

I'm very disappointed with the Bj's diaper of late. I was a big fan of them for my twins. The quality and absorbtion was on par with the big box brands. But recently, the qualtiy has gone down. The diaper is flimsy. My son didn't even pee in the diaper and the seams were starting to come apart. When he did pee, the stuffing just fell out of his diaper creating a mess. Please fix the quality issue.

This complaint is about a purchase I've made on September 2019, and the manager Ms. Gladys treated me like a criminal making miss my doctor's appointment by falsely accusing me of stealing, Her supervisor later apologizes. No every time I'm shopping Ms. Gladys manager start to harass my person by following me around the store in retaliation of my internal complaint made with her manager on the same day of the incident

At around 10:25 I fell because the floor was slippery I laid there on the floor for a good 30 seconds bc I couldn't get up... i felt like a cow bc everyone was looking and no one said anything... I came to the table and was telling my friends and the waiter started giggling about It. I feel so embarrassed... HORRIBLE SERVICE... NEVER COMING BACK AGAIN. Also I have horrible knee and shoulder pain. You can go ahead and check the cameras!

PUBLIC HUMILIATION

Today we made our final visit to our BJ's store after being loyal customers since it's opening. This was not our intention when we arrived to shop today, but upon finding that items have been discontinued and/or replaced by items of lesser quality. Two specific items of concern were the Carnation Instant Breakfast and Starbucks French Roast Whole Beans. The Carnation was always majority chocolate in the case, however, if you rummaged through bin you could always find a box of vanilla, our preferred flavor, now however, you can't find either. The other, Starbucks French Roast has been replaced by a very inferior brand of French Roast, compare the beans side by side yourself. Anyway, we had a Costco just open in our area, thus your timing couldn't be worse, and your marketing research failed. Best of luck, and hey, quit trying to reinvent the wheel, you were fine rolling with what you have always done!
Aloha,
John Steelhammer

I went to BJ's on 09/20/19 and got Downey, Downey Beads, and other groceries. When I got to the register I had 2 coupon (one of the coupons I got at the desk from one of the workers). They would not let me use the coupons due to they were outdated (mixed dated coupons in a book is rediculous)- they have always given a 7 day leeway, but this time they wouldn't. I live 45 minutes from the nearest BJ's and I can only get there once a month, I live on 1 paycheck due to I am retired. Since they wouldn't let me use the coupons, I gave them all of there stuff back and went to Walmart and got what I needed. BJ's lost a $100 order over $4 in coupons. I will not renew my BJ's card due to I can wait for stores stuff to go on sale and I can use manufacture coupons and get it cheaper than BJ's (I like to buy bulk but I can buy bulk when items go on sale in other stores.

I pay off my BJs credit card every month. And yet I get calls often with the ID of Comenity Bank. I block these calls and report them to the Do Not Call Registry and yet, I still see these calls coming through. I have no other connection to this bank. If this continues I'll have no choice but to discontinue the card and do more shopping somewhere else. If these numbers are not connected to Comenity and are false, then somebody should get on them and do something about it.
Here are some of the calls I get with ID Comenity:
614 754-4138
913-312-0984
614-729-6074 x2
913-677-8323
614-729-6074

I'm not the only one complaining about getting calls from Community Bank. Just look it up on Google and you'll see other complaints.
I don't know what title to put this under so I said online scams but I'm not convinced one way or another if these are scams or if these are some Robocalls connected to the bank

I purchased a tv online and was promised a date and an 8 hour window for delivery. The tv arrived 7 hours late and damaged. I called customer service the following day and was told that I would have to reorder and start the process all over again. This was very disappointing since I had already waited 10 days. I was very disappointed in bjs I had never had problems prior to this incident. It then took over a week to get the money credited back to my card.

I have been trying for over two months to have my account credited for renewal fee that I don't want. There is not a BJ wholesale near the new site to which I now live. Instead of correcting my account, they are adding fees and now my account is almost triple the original amount due to the late charges. I have talked with the complaint department as well as the master charge company

I had purchased the same producd a couple months ago and pais $72.99. I was excited to receive a $25.00 coupon off a 2 pack purchase. When I purchased the two packs I paid $77.99 per pack. I realize prices go up but BJS is pretty consistant and we have been members for 20 plus years whenever a club was in our living area. I guess my complaint is only saving $15 and the price oddly going up $5 per pack during the promotion. Approximately a 7% increase. I will continue to be a BJS customer but I ill watch pricing closer..

I purchased the organic herb mix on 9/6/19. It has a use by date of 9/15. I opened the salad mix today 9/9/19, The herb mix has turned brown and soft and the vast majority of the lettuce was not usable. Since I was attempting to use this well before the 9/15 date, I am very dissatisfied that all the herbs were brown and wet and some of the lettuce the same. This product was not fresh. Maybe the herb mix should be enclosed in a packet away from the lettuce. I usually purchase the spring mix but decided to try this type. I will not be purchasing this herb mix again. There is nothing worst than trying to make lunch with wilted brown lettuce.

Robbin Camp
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