BJ's Wholesale Club reviews and complaints 3
View all 456 complaintsBJ's Wholesale Club - Bakery order
I went to BJs on Thursday to order a cake for my mom is turning 85 and went to pick it up today Saturday and the cake was no where to be found. I didnt receive a receipt or anything as the employee told me all I had to do was give the last four digits of my cellphone that was on the order to find the cake. Anyways the cake was never found and now my mother who is turning 85 will not be getting a cake thanks to the irresponsibility of the employee at BJ who took my order. Unfortunately I didnt get her name.
Desired outcome: Employees Need more organization and perhaps a incentive for the inconvenience.
BJ's Wholesale Club - customer service
A sales representative by the name of Joycelyn was very rude and nasty. Today I entered BJ's Wholesale Club to pick up an online order. As I approached the counter I mentioned I had an online pickup. The representative ask "do you see the item?. I respond, maybe. She then informed me to point the items out. I looked at her puzzled. Next, Joycelyn informed me that there were plenty of items ready for pickup, so i should point out my items. I told her that's not how it works, I am NOT a bjs employee, yet a customer. I than took out my ID card so she may identify my order. Joycelyn rudely asked me to step aside and wait for someone else to deal with me. This employee was very lazy and did not seem to want to do her job, she got angry with me for not doing her job for her. This is extremely unprofessional, and unacceptable!
BJ's Wholesale Club - rude disrespectful staff
My Son Has A disability, he was asking for a cart from the person who greets the incoming shoppers because he gets fatigue easily due to his accident and disability thats was sustain in 2016. There was a worker who said the cart are for older people and people with disabilities. It was wrong because my son looks fine but due to his accident in 2016 he is not all there. I believe people should not judge but ask questions. im glad my son didn't lose his temper and controlled himself. I would like for this to never occur because i do spend money with this company and i never saw something like what me and my son experienced today.
I almost wished your son had lost his temper so we could of revoked his membership so we would never have to see him again, and yours, and let the security guard press charged.
We look out for the disabled, but all you had to do is say that he's easily fatigued and that's all it would take. Oh, and get your own wheelchair.
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