BJ's Wholesale Club
reviews and complaints

I went to club#386 for the first time. HORRRIBLE HORRIBLE service starting with the manager. Being that it's a new store you would think the best of the best would be working there and this is not the case. I spend at least two thousand a month a BJS for a few years now and I've never been treated so poorly and single out by so many employees. This store is very very poorly ran. I can be contacted by email at [protected]@gmail.com or by phone at [protected]. I will be sure to continue to let everyone know what to expect when entering this store!

I have been a member since 2016. I recently applied for a BJ’s credit card so that I could take advantage of their advertised 10c per gallon savings on gasoline. I also had planned to use the card when making grocery purchases. Yesterday I received a letter from Comenity Bank which handles the BJ’s credit card. My application was denied, stating the reason being, “not enough balance paid down over time in revolving accounts”. The letter also stated, “your credit score as of Mar 12, 2022 : 846”. I attempted to contact Comenity Bank several times and was finally advised to contact the credit bureau……

I also contacted BJ’s customer care department was told the same thing!

I am left with no other option but to take my business elsewhere.

Amazing how one is penalized in this day and age for having excellent credit!

Got a case of water today and the water smells terrible

3/16/22 11:35am. I wanted to order tires and set up appt as when at tire place the men were too busy, I was patient ( only had one person they were helping) and suggested I order online and sched appointment. I was trying to call the club to see how long for tires to order to sched appt, the phone automated and hold was a mess, then i hung up after 9 minutes. There is a lot of other places to go, so I am done with runaround. I work very hard for my money and my time is precious, just wanted service.

The customer service at the Madison Heights, MI is not good. My husband and I have been in store, a number of times and the Optical Department is always roped off. I call and there is no answer - ever. I called today (Sunday) and was told they were open and I said no one answers the phone and did I need an appointment since no one is ever there. She said no, it is staffed every day, but if it is roped off it is because they are in the back doing examinations. I asked to speak to someone there and she put me on hold for 10 minutes, another customer service rep picked up and told me they are closed.

So, I am no longer interested in getting my glasses through BJ's, in fact I am no longer interested in being your customer. Any company that makes it this difficult to address something this easy, must have many customer services complaints and an inadequately trained staff to address it.

Sorry we bothered you to ever become a customer/member.

I was so embarrased this cookie cake was for a Birthday, and it tasted like card board and was STALE! this was in Fredericksburg VA on 3/8/22 4:00

3985 PLANK ROAD

FREDERICKSBURG,VA

[protected]

CLUB 69

3/8/22

We are members of BJ,s club located in Burlington N.C. Our customer number [protected]. We are happy to be members of this club. We left another wholesale club to join BJ,s. However when we made a furniture purchase that included a 3 piece recliner set a couch, a loveseat, and a recliner it was missing arms on the couch. We made the online purchase in November 2021 (order number [protected]). When the items were delivered and set up by the delivery company. They made us aware that the recliner couch was missing two arms that fit on the left and right sides of the couch. We immediately called to let the company and spoke to Matthew to explain the problem. We asked him if we needed to return the set before the delivery company left. He stated, ‘no.’ He took the information and told us that someone would get in contact with us within 24 48 hours. We waited a few days and no one called us. We called back on 11/17/2021 and were informed that nothing was in the system but Noemi would properly escalate the case and we should get a response within 24-48 hours. We were given reference number 4934892. We called back on 11/23, 11/25, 12/2, 12/21. Each time we were told that it was being handled that wings would be sent or a replacement would be sent. While waiting on a follow-up call or email, we noticed that the couch recliner was not properly reclining as it gets stuck. Note, this is on the left side where one of the arms is missing. Throughout all of these calls made, no one has reached out to me by phone or email which we were also told we would receive On 1/10/22, we spoke to Arni and he went as far as to say did we check the compartment under the chair for the missing arm. The sofas were delivered and set up by a company hired by BJ’s and it was not our responsibility to look for missing parts. At that point, I requested for the entire set to be picked up. Since then, I responded to an email for feedback on my experience. Ironically, someone called to see if it had been resolved. After indicating that nothing had been done, she even told me someone would call us back. I have also joined the Insider Community. In addition, I reached out to my local store and spoke to Jocelyn (store manager) and she informed me that we could return to the store. Easier said than done as we would have to rent a truck and hire someone to assist with the return. As a loyal customer of BJ’s, this is not our responsibility.

As of today, 2/27/22, nothing has been done. We need some assistance with this matter. We are requesting that the set be picked up immediately and a full refund. In addition, we are requesting free membership as we have been reluctant to renew our membership (expired in January) because of this unresolved matter.

The above information was emailed on 2/27/22 to [protected]@bjs.com and no response. I was given that email address from my local store indicating that that person would handle the matter.

Unfortunately, as of today 3/8/2022, I have not heard from anyone. I have called the corporate office but it refers me back to this customer service line. This is the number I have been calling since November and no resolution. Please contact me ASAP [protected].

Placed an order on February 21, 2022 online four for Goodyear tires to be installed on February 25, 2022. I received a phone call a few hours before my scheduled appointment stating the tires are not available and they cannot give me an estimated time of arrival nor a tracking number for delivery, as FedEx is unpredictable with their shipments. I’ve made multiple phone calls to follow up with BJ’s customer service even visited the store and spoke with a manager and tire center rep, to find out when I can receive the tires for installation to no avail. Spoke with someone in customer service over the phone today was told that the order was placed based on stock available however it was truly not available in the store so she would have to give me a refund. Agreed to the refund based on the last contact with customer service and was placed on hold then I was transferred to an automated line, without any confirmation of whether my refund was processed. This is truly poor customer service. Order#[protected], membership#[protected]

Name: Sharice Levy

Elder neighbor ordered dishes on-line. One plate broken. Called local store to request shipping label for return. Evening manager couldn't help. GM was not available then or next day. Whoever neighbor finally talked to refused shipping label and stated neighbor had to bring entire box to local store for refund/replacement. Neighbor is using a walker to get around so this was not an option.

Policy states: To return an eligible item purchased on BJs.com, you may return it in-Club or log into your online account and create a return.

Deplorable customer service and makes me very happy I do not have a membership.

Wellsley farmas. Organic 2% reduced fat milk
On 2/13/22 I bought 2 boxes of this milk with an expiration date in March, and when I was cooking this it was sour and smelly, I had to throw it down the sink this morning, and it's not the first time this has happened. they are 2 times with today, this is disgusting and theft that they do to the consumer by selling bad products, look for other companies that sell better eating products before they kill someone with this.

UNAUTHORIZED CREDIT CARD PAYMENT REFUND

Member #[protected]

I Michelle Joiner did not authorize BJ's to charge $110 to my credit card for a renewal membership on 2/2/22. Initially on 2/2/22, I went to BJ store to request a refund; however, I was instructed to call 800 # and have 5 times since then to request my refund. Each time a representative said my money would be refunded within 7-10 days. I have not received my $110 refund, as promised to-date 2/18/22. This is a terrible ongoing customer experience having to speak with rep's and given excuses every time. Please Refund my money, as requested. I have been taken advantage of. No one emailed me, called me, to ask if I would like to keep membership. No one asked if I was a satisfied customer of BJ's, I thought customer service would be Important to your company. Make amends and Refund my money $110.00. My employer has thousands of employee's and I signed up through the corporate account. My employer needs to know BJ's does not care about customers and has taken advantage of me.

[protected]

[protected]@yahoo.com

I purchased the 26 oz bag of Cashews and it has a best buy date of 08/23/2022. When I opened the bag the nuts tastes spoiled and had a rancid oily taste. It was purchased January 31, 2022 and the bar code is [protected].

Good Morning,

I've been shopping at BJ's for many years and have never been treated so badly. All the employees in the past have been professional and have never ever used a rude attitude until cashier 210696 on 02/07/2021. She kept saying very sternly "Why did you press enter for the credit card application?" Over and over. I repeated over and over " I thought the debit machine was asking to confirm my email." She even went as far to go behind the plastic face divider to get in my face. I did not appreciate that at all, especially in a time of CV-19.

She also kept looking at her phone which caused my transaction to cancel while using my debit card. I even said to my husband "Why

does she keep staring at her cell phone. If a customer takes time to write about their customer experience, it must have been a very bad experience. I wish to remain enormous and do not want her to have my private information. The time of this transaction was 4:41 pm.

Thank you,

A very dissatisfied customer :(

Hi, I will try to make a long story as as short as possible.

My name is Elena Picarello

My family and I booked a cruise with BJS travel, 3 Cabins were reserved. Deposits were paid, final payments were due Jan 11th 2022.

After speaking with our agent we were informed that because the cruise line was reviewing our points that final payment would be extended on 2 of the cabins.

We made final payment on the 1 cabin and was waiting to be contacted about the other 2.

Unfortunately an error was made by the travel agent and 1 cabin was cancelled for non payment.

The agent misinformed us. 1 room was coded not both which is why it was cancelled. Because this cruise was scheduled for Presidents week it was fully booked and the agent could not rebook the cabin it was sold to another party.

This caused us much distress as the room cancelled was for an autistic adult and our 79 year old mother. Although our agent was very cordial she could not help our situation.

She said she would try to fix this but was not successful.

We were able to find another cabin after a few days and we were able to book. We did try and call the agent our calls were not returned promptly. Time was crucial to rebook.

Our new booking cost 200. more per person and we also lost our free gratuities. thats over 600 extra we have to pay we no mistake of our own.

I have contacted bjs travel and they offered us 25.00

I can't begin to say how disappointed I am with this result.

How can I ever recommend BJS to my friends and family again?

We have not been made whole in this matter.

We are not satisfied customers!

I bought 2 keepos antipasto salads on 1/20/22. When I went to open one that night I noticed the mushrooms had mold growing on them, Checked 2nd one and it also had mold growing on them. Checked the expiration date bbi mar-25-2022.Took back to howell store and got my money back. They checked the ones on the shelf and one had mold on the mushrooms also. I have been buying 2 packs for years and now I'm wondering how much mold I've eating from this product. I tried to find Keepos E Mail address to complain to them but can't find it.

I received an fraud alert from my financial institution 1/1/22 at 08:01
For the amount of $ 55.00 for a membership renewal for BJ's wholesale club.
The fact that is I have never been a member nor have I signed up for a membership with BJ's.
I discovered while speaking with my financial institution this is not the first time that a charge has appeared on my card for a membership renewal I was charged last year 1/1/2020 for a renewal. I contacted BJ's customer service and was told that the information was taken from my bank card at I shopped as a guest and used to renew the person that I shopped with as their guest.
I informed the person whom I was a guest shopper with and was informed that she paid for her membership for 2020 . My concern is how it possible for this company to access my account to renew someone else membership? How many others have had unauthorized charges taken out of their account to pay a renewal fee for a membership that they never subscribe for?
Is this legal?