- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
deferred donating
This is a new center for Biolife and I was a founding member on opening day. First of all, that day we only went over paperwork and got physical, no donation. Came back to donate twice and in those 2 times, was stuck twice wrong, re-stuck once, and then infiltrated. I came back today to do my 3rd donation and since I was prescribed a new medication since my...
Read full review of BioLife Plasma Servicesplasma donation
I received a huge hematoma while donating and the nurse doing it took the tube out of my arm and forgot to shut off the pressure cuff so blood flowed everywhere. It has been a week and it has gotten much worse and very painful to the point i cant really use that arm for anything. Went back in and they didnt have much to say at my local center. When i asked if they would pay for my visit to doctor to have it checked out they said no. I went to doctor and they said i may have nerve damage and are concerned about large clot in hematoma so now i need to go get an ultrasound so they can properly evaluate it. Will biolife pay for this because ky health insurance has a high deductible.
Negligence leading to improperly trained employees
My name is Matthew Aaron Walker. My date of physical in the Casselberry BioLife was 8/05/19. My phone is [protected]. I have been donating Plasma at BioLife Plasma Centers in the Orlando area for the better part of a year and a half. I started off at the Casselberry Clinic and transferred to the clinic in Ocoee on Good Homes road. The transfer should have...
Read full review of BioLife Plasma Servicesdonor denial
I was in the Onalaska WI branch today9/23/19 as a new donor. I was denied because I had pelvic congestion syndrome & had coils put in those veins. Now those veins are at a normal size instead of being varicose. I talked to my doctor immediately after, questioning this. His response was there are no reasons why I can't donate plasma & faxed a statement to...
Read full review of BioLife Plasma Servicesnot being able to donate
My brother has been donating for extra cash... So, I thought i'd give it a try... So, I scheduled appointment, then had to reschedule it 2 or 3 times... So, today (sept. 20, 2019 @ 1 pm) because of my work and also being nerves about it... So, today was my day, to be a big girl and donate... But, had to sit after being checked in... Waiting for 2 manager...
Read full review of BioLife Plasma ServicesCustomer service
Went to call this location today, only wanted to ask a simple question on whether or not it would be ok to donate at this location even if I went to another location about a year ago. In the midst of talking I wasn't warned I would be put on hold and got put on hold for a brief second and then they hung up abruptly on me. Immediately called back and wa...
Read full review of BioLife Plasma Servicesassociates
I have been going to BioLife for the past six months. Everything has been decent. Until recently, the associates have kept me waiting once I am seated. I literally see the employees walking around while I have to wait 20+ minutes for someone to hook me up. It's ridiculous. What should be an hour appointment turns into 2+ hours because of how apathetic they are. I even missed a college class I had because they were so slow.
Read full review of BioLife Plasma Servicesstaff
I have been donating plasma for a year at this center I have friend who work at this center I have never had a issue until I referred 3 friends in a month and they said we acted in a rude manner and differed all of us so I did not get my buddy bonus or my 80 dollar donation they will not allow me to return to donate and when asked to be provided with s number to contact someone I was told they dont have to and hung up on
Read full review of BioLife Plasma Servicesevery single time my husband gets to platinum status, they have a reason why he can’t donate.
Four times my Husband has reached platinum status, which pays out $90 week for the 2 weekly donations. No issues what so ever, then suddenly once he reaches platinum status...they say something is high or something is low. Every single flipping time, so at this point I'm convinced it's intentional...to bump him back down in status, so that they have to pay you less. Do any of the others reading this, run into this same problem? I am curious if this is an issue, at all of their locations?
I too have been short on bonuses
This happened to both my husband and I! Also I’ve never seen anyone turned down to donate but now the platinum program is here and 5-10 people every time I go are deferred for something to high or low! Came here to see if it’s common!
staff
I scheduled an appointment at 9am the line was out the door I didn't get seated until 11am when I did last time I was here I had issues with a machine I told the staff that and it took 2 hours last time and they said it doesn't matter you have to take it or leave, I don't understand how it should take 4 hrs and how I can be forced by 2 biolife staff menebers to be on the exact same machine that had issues last time while moving the guy behind me when he asked and forcing me her name is Rebecca is the staff that forced me to sit at 105 after me telling her it didn't work last time The 2nd staff members name is kierra she cared about the guy behind be he got to move to section blue for the same reason, I have never felt so disrespected, discriminated again like I did today by your staff I'm reporting this to every female rights activist I can find to the BBB on fb everywhere I can think of that's so uncalled for
computers were down at my location and I was unable to receive my donor fee.
I went to the Biolife Plasma service location at my appointment time and the computers were down. I am unable to donate today and will not receive my donors fee. I am upset about that the computers are down and I am still not awarded my fee because it is not my problem. I should still be paid since I was there for my appointment. That's what good customers service would do!
website, app, and customer service
I set two appointments for this week through the app. I've tried to go on the app to reschedule those appointments all week and the app won't let me sign in. I tried to reset the password and it states that my user ID does not exist yet I have had emails sent from BioLife to that very same address. I went to the website on my desktop and the website won't...
Read full review of BioLife Plasma Servicesapp
I tried using the app recently to schedule an appointment, and it logged me out of my account and won't let me log back in. I tried clicking the forgot password link, but it is telling me my email is not associated with an account, even though it is and it has been for 2 years now. I'm not sure what to do because I can't sign in to schedule an appointment on the app, and the entire website is down and not working either.
Read full review of BioLife Plasma Services and 2 commentsBiolife app
I have had nothing but Problems trying to log in. I've try to call the Douglasville Ga center where I have Been going. I can't make an appointment, I can't see Anything from biolife app, I've call 4 times today and left 2 messages. I have Still Not heard from Anyone at biolife. So I'm going tomorrow to see if Anyone there CARES enough about Donors to HELP...
Read full review of BioLife Plasma Servicesfull service
I got a call saying im not allowed back because I had a needle mark on my arm when I addressed it the minute I walked into the door; I still have a doctor's excuse for the day I went to the hospital yet she wants to tell me; an iv doesn't leave a needle mark.? She must be dumb and to basically call me a crack head is beyond me I even offered to being her the hospital note; rude and judgemental
Customer service, mishandling of patients blood samples
When I first decided to come and register to be a donor at BioLife I had a problem with this location for this company which has just opened here in Tempe, AZ. From the first time I stepped in the door, alot of the staff there is women, and I mean about 95% of the staff are females and they are so entitled and rude acting to say the least. So I've donated...
Read full review of BioLife Plasma Servicespoor service on referral
I recently decided to start donating plasma because the promotions looked so good. Well after my second donation and onto my third, I was told when trying to sign into my questioner that I needed to see an employee. So turned out I had to see a nurse. When walking into the nurses room, she said, "So you are here for a protein redraw?" I responded, "I never had one done in the first place." She looked it up on the computer and confused said, "Hmm, you are right. Well we have to give you one and you can not donate until we receive the results." When I asked how long that would take I was told "At least a week." Well that conveniently made it so I would not qualify for the promotions anymore and when I told her that she said, "Well there is always next month." Well next month doesn't have the new donor promotion. So in total they were screwing me out of $200. I told her I am done then because this is a bunch of bullcrap. I was never told I needed a protein draw, and let alone never had one to need a redraw, and then was screwed out of the 2 promotions. I walked out the door and will never return unless they were to make this right.
referral
I have a coupon for 150 a referral I referred 4 people only been paid out for 2 they only paid me 50 for the 3rd and 50 for the 4th idk why but Everytime I refer someone this happens I try to bring you all business but I'm not getting paid out right I'm just trying to get it worked out I thank if I take the time to bring people in they should take the time to keep there word and pay me what I was told I just want this resolved I have contacted my lawyer to get it figure out a legal way but I figured I would try this first before going down that route
pay for plasma
I returned for my second visit in one week. Was there Saturday. This location for some reason is closed Monday so I returned Tuesday. Was paid only $20 each time! Suddenly after two years of going through this they changed the rules to the pay?! 5 hours including driving silent and having a needle pushed all the way through my vein for $40 is probably illegal and definitely wrong. I want my money you agreed to!
referral amount code was not properly enter so I did not receive the right amount
I had a referral which they submitted when doing the physical and initial donation. My name was put in as the referral person. When the second donation was finished I received $50 instead of the $150 which is what I got via email and gave to the person which I referred. So instead of getting the $150 I only received $50 therefore I was cheated out of $100 dollars.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for messages or comments from BioLife Plasma Services or other users who may offer advice or support.
Overview of BioLife Plasma Services complaint handling
-
BioLife Plasma Services contacts
-
BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 1 1 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click up if you have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 0 0 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
-
BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
-
BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
-
BioLife Plasma Services social media
Most discussed BioLife Plasma Services complaints
bad customer serviceRecent comments about BioLife Plasma Services company
PaymentsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.