BioLife Plasma Services
reviews and complaints

I went in to donate along with my wife. Unfortunately I was unable to donate because there was something wrong so I was disconnected and went to wait on my wife. There was another person behind me waiting on someone I imagine. I'd been waiting and from time to time I'd look for my wife. One of the Plasma associates came up to me and ONLY me and asked what I was waiting on. I then aid I was waiting for my wife and was told, "just making sure, " and the BioLife Plasma associate didn't stop to ask the person behind me what they were doing. I found that very offensive and prejudice.

An employee made up an entire story about me and got me banned. She still has her job even though she was lying I was called a liar. Very frustrating when I provided photo evidence of the truth that I was still banned. This employee will have nothing happen to her for lying and she will continue to work there to lie about future donors. There's nothing I can do and I donated to help people not so much get paid. I will have everyone I know avoid this place.

An employee and i was talking about body peircings a and another employ overheard. Tried to say i made her feel uncomfortable about it. He so called kid - manager pulled me in office and got rude with me and being my regular job . I pointed out that i wasn't doing it for the money and honestly i didn't need to depend on the extra cash. He got mad and banned me for a month. I do find this harassing and discrimination displeasing . I deal with alot of delivery in my job and will recommend my customers to another place. I've been doing this for over 2 years and now the drama ?

I was at the Onalaska center today giving my secondcplasma donation. First donation went fine. The needle insert was quite painful this time. I informed the woman who did it (I was in the pink area). She looked at me annoyed and did nothing. I could tell by looking at it that the needle was in quite far. Then my arm started to bulge. No concern from this idiot until the machine signaled a warning. LSS she punched right threw my vein! We had to go with the other arm. For that one she it a nerve! The nurse came over as I asked for the needle to be removed and she says "do you think that is what is bothering you? Do you think it's a nerve" I reminder her that I was not the medical person and she should maybe know the answer, regardless if she didnt remove the darn needle I would! Amazing fact...the pain and tingling went away when they took it out! This was a ridiculous experience with multiple inept people which has caused me a lot of pain and I will NOT be back.

At the Loveland, CO location every single time I've come (about 8 now) the phlebotomists are running around playing with each other, talking about their personal lives, cursing, gossiping, ignoring donors, one even left blood on a chair.
I was wondering why the lady next to me was just standing there (for at least 3 or 4 minutes) until she was acknowledged and it was because she didn't want to lay on a bloody seat.
There have been 3 or 4 times that it has taken 10 minutes or more for someone to unhook me after I was done.
One night I was here for an hour and a half before someone finally noticed my speed had been turned back down and never turned back up.
I've been splashed in the eye with whatever it is they use to clean the seats. I had a lady wiggle the needle until I literally cried out trying to correct someone else's bad poke.
Still, after all that, the worst part by far is having to listen to them yelling across the room at each other all the time. It is the worst when the girl with very short boy cut hair and glasses is here. She's extra loud, runs around pranking and smacking the others and seems to be the ringleader. They all praise her and say "she's the best." I get having fun at work but the level of disruption and unprofessionalism seems to be getting worse and worse with no end in sight. I'm not an anxious person but find myself feeling anxiety here often just wanting to get out of here and back to piece and quiet.
I don't know if management exists around here but highly doubt it as they all seem to be this way. Except for the miserable ones that seem to hate their jobs. But in the midst of all of the unprofessionalism and immaturity I'll take them any day. At least they know how to talk with inside voices.

On 6/17/19 I had my new donor appointment at 4:30 appointment at the Hyattsville MD office and got there by 4:20, but wasn't seen until 5:38!

Then they said because I last ate at 1:30 and more than 4-1/2 hours had passed, I couldn't donate! But, if they'd seen me anywhere near on time, I wouldn't have been past 4-1/2 hours!

I complained to the Manager, who was pleasant, but I left there at 6pm having totally wasted more than 1-1/2 hours of time. And to top it all off, I also charged an hour or sick leave to make sure I was at the first appointment on time, so I'm out money too.

I've donated blood and platelets at the Red Cross 70+ times, BUT BIOLIFE HAS LOST ME AS A DONOR! I'm healthy, I keep my appointments and would have been a regular donor, but BioLife was a severe disappointment and waste of time.

I'd thought of three other folks that might be interested in donating that I planned to talk to if my appointment went well. But I won't be suggesting Biolife to them, SO YOU LOST THEM TOO! And if anyone ever mentions Biolife to me, I will be sure and let them know of my bad experience.

Horrific... can only describe my visit. From being told by an employee that "Your attitude is awful" and "it could be the way you don't drink enough water". This from an employee I'VE NEVER SAID MORE THEN 2 WORDS TO. I was HUMILIATED beyond words. I left there IN TEARS. You should see BOTH my arms and the bruises. I have the photos!
HORRIFIC, UNBELIEVABLE that someone is allowed to treat/talk to another human that way

I went to Biolife to donate this morning. The intake screener, who didn't have a name tag on but I believe is a manager, is always in a hurry. I've seen her there most days I've donated for the last 6 months or so, barking orders and always doing things very quickly. Today, she had to stick me twice because she did not fill the vial to complete the blood screen. Then she hurried through entering my numbers and said "you cannot donate today because while you were in range, your numbers were not entered correctly." Not "I entered them incorrectly." Evidently, once the numbers are entered, they cannot be changed, so because an employee is in too big of a hurry, the screening was completed incorrectly which caused me to be deferred for the day (and for the week since I'm not able to come back until next week). Very unprofessional in my opinion.

On more than one occasion I have witnessed an employee disrespect coworkers in front of many donors on multiple occasions. The employee is a blonde female name tag reads Carissa. A coworker came up to Carissa in front of me and calmly asked her if she had done something in a different section, she very rudely yelled at the coworker in front of a new trainee. I have witnessed this particular employee verbally disrespect her coworkers in front of numerous donors and new employees on multiple occasions. While I am typing this complaint she has begun to loudly argue with a different coworker trying to calmly and professionally rectify the situation. She largely contributes to a very unprofessional and immature representative of your company.

I have been to the same biolife plasma center three times and each time couldn't complete the process to donate first time "I hadn't eaten 2/3 hrs before"... second time "1 hadn't eaten no more than an hour before"?! third time ( i really have no idea why I even went back) I did all the blood work to make sure I qualify PASSED! did medical questions! " they want to send papers to my dr to make sure all is good! (for mental health reasons, lol) we will call you they said After 2 weeks no one called me to tell me I was in the all clear which I was... I called! So they have to resubmit papers for my Dr again and they never called me back...that third and final time I went they wasted 2hrs of my time and I still was unable to donate. HOW ARE YOU(biolife plasma) "in the business of saving lives" when I person who is willing to donate keeps getting turned away? just need an answer

I flunked a 4 month protein test. I submitted a redraw on 5/7/19. I go in today to see if it's been signed off only to discover that I have to submit a 2nd redraw just because of a "shipping error". Now I have to wait another week.

Why should I lose a week's pay because of someone else's "error". I think Biolife corporate can just send me a check for $75 for this lost week.

This was at Tyler, Tx Biolife, 332 West Heritage Dr. Tyler, tx

David McKee ###-##-5803

I am Corey Noble and I was being screened by a donor screener and was deferred for the day because of the screener's mistakes. The screener had dropped the tube after collecting a sample of my blood and had to stick another of my fingers. After he stuck the second finger he got red blood cells inside of the sample being tested and the machine rejected the sample. Then he apologized to me and said that he can not stick me again as per rules. So I asked if someone could over ride it because it was his mistake so he asked a girl that was screening also if it could be over ridden. She responded "nope." I left immediately afterwards upset and very disappointed.
I have been donating for 7 years and this had never happened to me before. This was very inconvenient for me because I paid someone money that I do not have to keep my children because one of them have a cold and I did not want to bring a sick baby to the center's daycare. I was counting on my todays donation(5.11.19). I could go on and on about why this set me back for the day but I know that you only want to know what happened in the incident. I am considering another company to go to for my donations now. The center is in McDonough Georgia.

I can be reached at:
770.369.0195
[protected]@gmail.com