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Biolife Plasma Servicescustomer service failure to apply coupon

My son Matthew Baker presented his coupon for his account in the front at the finger [censored] station. In front they told him to show person in back. He then showed them (I was right next to him and saw this personally). She said it should have been taken at front but she would get entered. It was then entered but won't apply until the next time he gives. They were very rude and tried to say he never showed the coupon until after getting hooked up which is untrue. When he called to figure out the issue they claimed he never showed the coupon. How can this issue be resolved? We are very disappointed in the unprofessionalism shown by the Findlay Biolife employees in this situation.

St
Oct 11, 2019

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