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Friend referral
I'm filing a complaint because it's been over three weeks that i'm trying to receive the 150 bonus when you refer a friend and if they complete two successful donations it said the 150 automatically goes into your card and that's false advertising and I don't think anyone should go through the same thing I went through I tried calling numerous times nobody...
Read full review of BioLife Plasma ServicesNever paid me on my 1st and 2nd visit. Nobody helping me
The worst service I have ever experienced on 7/21/20 9am shift. They never paid me my bonus for my first and second time and I'm already going to quit coming here because nobody talk to me when I walk to the front doors they asked me to sit down. I actually think they need to hire more people because they were just empty. I even heard their own people...
Read full review of BioLife Plasma ServicesCustomer service
The receptionist at the Centerville Hwy center named Shaundra was very rude and unprofessional. While she refused to process someone who was 10 minutes late for an appointment, she then rescheduled another person's appointment for the same day and time and the person was basically a walk in while the other young lady was only 10 minutes late and a new...
Read full review of BioLife Plasma ServicesCustomer service
I have haf some bad hurtful experiences at this location and went through the chain of command the manger (Ashley) whom would not listen to me on how I was treated by the employee and even lied on on today 07/102020..prior to this event I was left with a needle popping out my arm and blood every where when a employee left herr station to get help on...
Read full review of BioLife Plasma ServicesI am complaining about lack of communication at the richmond center
I called the Richmond center to ask them could I still be a new donor at there center if my information was at the other center. The lady tells me I can but I'd have to have my information transferred over. I did was told to check back with Richmond, I called the next day, and was told all was well. I set up an appointment the next day only to call the day...
Read full review of BioLife Plasma ServicesSPE Test
I received a low protein count on a routine SPE test. I waited a week took another SPE test which came back normal eight days ago. They keep telling a doctor has to sign off on it. I was told he was going to be 7 days ago and would look at it and I would get a call back. I'm still waiting. I keep calling to check if the doctor as signed off and I kept...
Read full review of BioLife Plasma ServicesIntake
I couldn't find my SS card, but had other ID. The girl wouldn't take me, but another woman came in with a friend who lived out of state and allowed that woman to use her friends address, didn't ask her for her SS card, just told her to mail something with her name and friends address in or bring it next time. She could have asked me to bring in my SS card on my next visit! The girl doing the check in allowed a person to lie about where they lived, but wouldn't take me?
Discrimination
While working at the BioLife facility in Cordova TN. I experienced racism on a daily basic. We traveled to Texas to opening a new center in Cordova. When we arrived back to Cordova Tennessee. The black people were overlooked on lead and management positions. They gave positions to people with no experience. We had to train people who had been a the job for a month or so. The racisms was so intense, I hated coming to work.
Read full review of BioLife Plasma ServicesService Horrible
I came today on June 19, 2020 to my appointment at 10:55 AM Add to bio life plasma in Osceola county Kissimmee Florida after the whole intake process I was given a seat which was near where the aisle is where everyone walks by which is not social distancing nor should I be near a wall where phlebotomist and donors pass by me every few seconds which one of...
Read full review of BioLife Plasma ServicesInitial screening
I waited for almost 3 hours during my initial screening only to be told that I had to be deferred because how I answered a medical question. The question was about sleep apnea and I answered it within the first hour of my visit. However, I was forced to wait for an additional hour and a half for a nurse to tell me that she needs a doctor's statement about...
Read full review of BioLife Plasma ServicesTold to remove my face mask
On 4/5/2020 at 11am I went in for my appointment to donate for the first time at the lewisville, tx location. I was nervous to begin with leaving my home and going into a public building. I was shocked that they told me to remove my face mask, which is now recommended by the CDC for everyone to wear because of the Coronavirus. They said it is the company's stance to not allow masks in the facility. Most of the employees did not have any protection on except for a few behind the desk that wore face shields. I was uncomfortable staying and told the manager that if I can't wear my mask then I would leave and she suggested coming back another time. So I eft! It's just blows my mind that the company is not more careful about protecting their employees and the donors coming in. One excuse is they take your temperature when you walk in to make sure you don't have a fever. Which is ridiculous because some people are asymptomatic and it can take days for a fever to appear after contacting the coronavirus. Clearly the image of the company is more important than the safety of the people!
Management
hello my complaint is against Biolife Plasma center in Tucson, Arizona on east Golflinks road my wife and myself have been donating plasma for over a year now twice a week at CSL plasma center we have had absolutely no problems what so ever with the staff in the year we've been donating but when Biolife Plasma came to town we wanted to give them a try plu...
Read full review of BioLife Plasma Services and 1 commentMistreatments - needle insertion
I went to Biolife Riverton three times in the row to donate plasma. I was attended for technicians, even so they missed the needle in my veins causing pain and problems. Nobody cares. I have talked with the technicians to be careful, but they don't care about us. They cause bruises and because of bruises I can not donate next time, so I am paying due to the lack of responsibilities/ lack of skill of others.
I tried to talk to a leader tech about this subject, he despised my complaints. Should I look for another plasma donation center?
refuse to compensate me
They offer a referral bonus to donors and I've donated on numerous occasions. I referred someone and the unprofessional staff supposedly wrote my name and the person I referred names down ..the person I referred still donates and I've never been paid my $50 bonus for referring them. This is poor business practice and if I can't get my compensation today...
Read full review of BioLife Plasma ServicesNeedle insertion
Okay so I have never written a complaint in my life before this one. I really did not want to but I feel like this is for the better health and safety of not only mine but other's as well. This is my second time donating, the first time there were no problems other than it was lengthy. I know the problems that can happen with selling plasma. I've read about...
Read full review of BioLife Plasma Servicespayment
I have been donating for quite a while now. I donate twice EVERY SINGLE WEEK. Yet, even though it states that I get paid a certain amount of money, I never do. Now instead of the $70 that I was suppose to get ( even though I'm suppose to get $90) they gave me $55. I don't understand and I've called numerous times and no one will help me. The staff is great...
Read full review of BioLife Plasma Servicesmistreatment
I have been faithfully donating at the Isbell center for about 5 years now, completing 300 or more donations. The only serious issue I seem to consistently run into is the 6 month protein test. The first two tests that were ever conducted came back inconclusive, meaning it was the labs faulty equipment, which meant I had to wait a week to retake the test...
Read full review of BioLife Plasma Servicesmanagement and quality assurance
When my fiance, Damien Ettner and I, Ashly Byrnes had tried to donate recently on December 3rd, 2019. We were both told anyone that started donating on 16 the or 17 th didn't get their samples back, which usually takes 7-10 business days, if it takes more than 14 we can't donate until samples show up. A manager on that day told me she would call us when our...
Read full review of BioLife Plasma ServicesDiscrimination - wasting precious time of potential donors
Biolife plasma services — I am a monogamous gay man who has been married to my husband of 28 years and wasted two and a half hours at biolife plasma services. If they do not accept lgbtq donations of plasma, there should be a large sign at the entry which states such — way before an lgbtq person wastes so much time going through the entire intake...
Read full review of BioLife Plasma Servicespolicies and procedures
I have been a very good, consistent donor over the years for BioLife and you are always trying to get new donors that come and go. What about the donors that are loyal about donating twice a week? I called with some concerns and hoping for a change with voicing those concerns on Nov 11. I never got a call back, so I called back on Nov 19 again with a...
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
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Overview of BioLife Plasma Services complaint handling
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BioLife Plasma Services contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 1 1 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click up if you have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 0 0 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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POOR CUSTOMER SERVICE, staff is untrained, well they learn on you, OUCH. UNSANITARY CONDITIONS, especially during Covid. Very Lazy staff, very rude and the management there (IN LAYTON UT) seems non existant. VERY unimpressed, the staff had no consideration as to donor, or the time they keep them.