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BioLife Plasma Services
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www.biolifeplasma.com
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2.1 778 Reviews

BioLife Plasma Services Complaints Summary

209 Resolved
565 Unresolved
Our verdict: When using services from BioLife Plasma Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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C
10:22 am EDT

BioLife Plasma Services biolife plasma (donation)

I have been to the same biolife plasma center three times and each time couldn't complete the process to donate first time "I hadn't eaten 2/3 hrs before"... second time "1 hadn't eaten no more than an hour before"?! third time ( i really have no idea why I even went back) I did all the blood work to make sure I qualify PASSED! did medical questions! " they want to send papers to my dr to make sure all is good! (for mental health reasons, lol) we will call you they said After 2 weeks no one called me to tell me I was in the all clear which I was... I called! So they have to resubmit papers for my Dr again and they never called me back...that third and final time I went they wasted 2hrs of my time and I still was unable to donate. HOW ARE YOU(biolife plasma) "in the business of saving lives" when I person who is willing to donate keeps getting turned away? just need an answer

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3:32 pm EDT

BioLife Plasma Services redraw debacle

I flunked a 4 month protein test. I submitted a redraw on 5/7/19. I go in today to see if it's been signed off only to discover that I have to submit a 2nd redraw just because of a "shipping error". Now I have to wait another week.

Why should I lose a week's pay because of someone else's "error". I think Biolife corporate can just send me a check for $75 for this lost week.

This was at Tyler, Tx Biolife, 332 West Heritage Dr. Tyler, tx

David McKee ###-##-5803

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12:12 pm EDT
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BioLife Plasma Services service/donation

I am Corey Noble and I was being screened by a donor screener and was deferred for the day because of the screener's mistakes. The screener had dropped the tube after collecting a sample of my blood and had to stick another of my fingers. After he stuck the second finger he got red blood cells inside of the sample being tested and the machine rejected the sample. Then he apologized to me and said that he can not stick me again as per rules. So I asked if someone could over ride it because it was his mistake so he asked a girl that was screening also if it could be over ridden. She responded "nope." I left immediately afterwards upset and very disappointed.
I have been donating for 7 years and this had never happened to me before. This was very inconvenient for me because I paid someone money that I do not have to keep my children because one of them have a cold and I did not want to bring a sick baby to the center's daycare. I was counting on my todays donation(5.11.19). I could go on and on about why this set me back for the day but I know that you only want to know what happened in the incident. I am considering another company to go to for my donations now. The center is in McDonough Georgia.

I can be reached at:
770.369.0195
[protected]@gmail.com

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9:26 am EDT

BioLife Plasma Services donating blood plasma

Date: 5/08/2019, Time: 6:15 am - 6:40 am approximately, Employee(s) involved: Tammy, Kim, Dawn and Supervisor who I can point out.
After all my levels were checked and approved I had to dookie. When I came out of the bathroom Kim stated that they were waiting for me. Dawn was the only other employee standing beside her at this time. I rubbed my stomach in relief and stated with a smile that "I'm sorry, my stomach was killing me this morning. Had to get that out of me. I'm good now". Mind you I dookie almost every morning and had just ate a sausage egg and cheese biscuit from Kwik Star. I proceeded to my designated area to begin donating. Once I sat down, Tammy came over and said she needed to see me for a min. We went into a office where she told me I couldn't donate. I asked for a site manager and she went and got the supervisor whose name I didn't catch but face I can point out in a line up. Before entering the room I heard Tammy say and I quote, "...just tell his black [censored] he can't donate today and send him on his way". That's when Tammy and the supervisor entered the room. I pleaded my case to which Tammy was the only one responding. I asked how to file a formal grievance to which Tammy stated that she didn't know and to figure it out myself. This to me is unprofessional. Also discrimination and a violation of my declaratory right to equal opportunity as well as my right to pursue happiness. The only remedy for such action is monetary and declaratory relief.

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4:22 pm EDT

BioLife Plasma Services customer service

My name is William Peterson. My email address is [protected]@gmail.com. I attempted to donate plasma at the Muncie, IN location on 3/6/2019. The person that did my screening was very rude. After the finger stick I asked for a band aid. In a rude tone she would give me one when she was done. When I asked why she said "because that's how we do things. She went into the back and got another employee who came up to the front and said in a rude manner that she needed to speak with me. At this point I left the facility and will not be returning nor will I recommend anyone go there. I am asking that my name be removed from your mailing list as all correspondence will be thrown in the trash. Thanks.

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10:17 am EDT

BioLife Plasma Services one of your nurses at the warner robins location on watson

I see that your nurses carry their selves very unprofessional outside of work. I veteran was ill approached at a bar here locally and this nurse is talking crudely towards others in the post that was brought to Facebook. Really surprised me at the words used and her undertones. I will not be back to donate if this is the professionalisms of the nurses on how they talk about our war veterans.

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11:53 am EDT

BioLife Plasma Services service

Unfortunately I was/am too sick to donate and was understandably turned away. Receive this email~ of your 'oops we didn't mean to send out that great incentive, just look at it as 'we are thinking about you' Really?! wow~ probably shoulda just honored that! Looks bad on your business! Yes my opinion.
Pls proceed to read the rest of the insights.

Your young manager of the work up station at the location off ambassador~ needs a recheck. I stood in line for 6 minutes before someone else even said the words "hello" ~ and yes she was one of 3 that ignored the rest of us. (Blonde short hair) not appreciated, that right there made me want to leave..
And the fact, that location~ is such a scatter brained mess. Very unprofessional. And the staff/nurses, could get ya further with a smile . That's for sure. Stood there for 10 minutes waiting because they lost my file.

Yeah ~ wasn't impressed sadly and this is too big of a disappointment for such a great! Opportunity~ to be able to help many many others, as well as your kind compensation. Keep up the good work.

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8:42 am EDT

BioLife Plasma Services new donor 2 hour wait just to be told it's too late to donate to come back another time

5/1/2019
5:55pm appointment
5:45pm arrival
I went to the BioLife Plasma Casselberry donation with a buddy referral to become a new donor. I had an appointment for 5:55pm. I signed into the sign in sheet and sat patiently waiting. People flooded into the clinic and started waiting directly at the desk for immediate help. Initially it seemed to be just for general questions but then I noticed other new donors coming in were actually skipping me in line from, as they were not calling in order of the sign in sheet. I got someone's attention by 6:20pm that I am a new donor and have not been helped. They started by chart. By 7:05pm I had finished the finger [censored] and intake questions and then had to wait for the nurse for a physical. At this time, I heard multiple employees complaining that their shift should have ended by 7 but they are still here obligated to help as the line was just not diminishing. There were 4 empty exam rooms but only 1 nurse on staff. I was in line for a physical behind 5 others who started getting very frustrated and 2 people ended up leaving. I thought well... the more the leave the faster I get in. One lady who said she was just going to come back to tomorrow was told that she would have to redo everything she did today, so I thought I didn't want to go through this again, I will just continue to wait. By the time I got into the exam room it was 7:40, the nurse informed me, it will be too late to donate at this time, I can either come back another time and do the physical and donation or I can do the physical and a "sample" today and come back for donation. I already waited all this time, so I opted for the physical and sample. The nurse was very slow and typed with 2 fingers as he inputted information, that was the slowest part of the physical. I got out of the physical at 7:55pm. We went to the donation stations and he was begging anyone there to just do a sample. The employee with fully booked station responded that he can sit me there (in an empty station) but she will have to wait. I waited about 10 minutes and saw as she was still attending about 8 other people and decided I cannot wait here any longer. I was very scared with the attitudes of the over worked staff that I didn't want them to be rushed on my sample and end up with a blown vein. I got my stuff and left. I got home by 8:45pm exhausted by this bad experience with no compensation. I will not go back there.

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1:35 pm EDT
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BioLife Plasma Services nurse connie at biolife maple grove, minnesota

Yesterday I went to Biolife Plasama Center in Maple Grove, Minnesota as a 1st time donor. I went through the process up the physical part where I was introduced to the Nurse named Connie. She began her interview. I found the woman to extremely rude. As she was asking for my medications it was like she had no idea of what some where. I had to spell them for her. She had a little note she had to look at. I had to explain what each medication was. Then as we got to the part about what surgeries I had it was like I was wasting he time. At one point she stopped in the middle of the interview to help another donor. In the middle of the surgeries I mentioned one surgery I had and she abruptly stopped looked and said i wish you would lend with that surgery. This was extremly demeaning to me. She then went on explain because of other surgeries i had in not such polite manner that she was denying from donating. That was the end of the interview.
I have enough problem with the surgies I have had because they ended my 20 yr career as Correctional Officer for the state of Minnesota. I did not need to feel the way I did when I was done with this woman. She has the bed side manner of a badger. I asked what happens with the referral form that had to give them that had recieved from a friend. She very snottly said you didn't donate they get nothing keep the form. This ended our interview.
I will not refer anyone to Biolife ever.

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11:13 pm EDT

BioLife Plasma Services caught them again

This place needs to fix there lying ways .Every few times I go give plasma they will say your pulse is to high your iron is to high all bs . I went to my doctor right after they said my iron was to high and he checked it guess what in 30 min. my iron was fine . Two weeks before they said my pulse was to high I drove a couple a miles to see my nurse sister at work had her check my pulse of course just right. And it always seems when it is crowed that is when they start kicking people out . OR when you get to your bonus money it is always a 50/50 chance you will get kicked out . For what they are making off each bag everyone should be making at least $200.00 a bag .

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Gus777
St.Paul, US
Jun 29, 2021 6:10 pm EDT
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Seems to be a reoccurring theme? So many comments about this...

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Lahna
, US
Apr 30, 2019 6:54 pm EDT

Biofife in Findlay Ohio- Just like any business the workers are deceitful and the manager says he can't accommodate my request for a certain worker to do my stick and I've been donating for five years so they've made a ton of money off me therefore I believe the least they can do is honor whom I request and not come up with this lame excuse that we are on a timer and we are being timed because that is the dumbest, lamest excuse I've ever heard. If I go back it will be at certain times, but to trust people- you just can't!

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12:11 pm EDT

BioLife Plasma Services bolingbrook il location treated me like I was in a police station.

A male manager at this location treated me like I was at a police station. All the employees lied about why they needed me to go talk to a manager. I am currently going through a hard time and simply trying to make some extra money for my family. I was told to sit down in an office with this employee while he closed the door. Then acted like he was a police officer interrogating me when he could have just gotten to the point that I could not donate. I would never recommend anyone donating here because of this treatment. I will be filing complaints at the BBB. No one should be made to feel bad about trying to save lives themselves and make some extra money. If someone cannot donate they should just be told why and simply leave. You should not have to sit there while they go around things like they are a detective.

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2:10 pm EDT

BioLife Plasma Services not being able to donate

I regret not getting the woman's name, but one of the employees would not allow me to donate because I sneezed and said I had allergies... Even though she brought me back to another room so she could "talk to me" about it and I clarified the sun makes me sneeze and you could tell I was fine. No runny nose or any others, she still said that because I used the word "allergies" she was not going to let me donate. I told her I wasn't ok with this, that they wasted my time because I drive 15-20 minutes to get there and even though they say the playroom was open, I was not allowed to make an appointment so that I could bring my son. Now they turn me away for a runny nose after I came all the way here. Not pleased and i've been doing this for years and no one has turned me away for allergies.

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11:51 pm EDT

BioLife Plasma Services management

The management at the Biolife in Kokomo is the worst I've ever seen. They have ran off good employees. I'm not one by the way. I do not work for the company! It's a joke! I've witnessed Matt yelling at employees who are doing their job while he is doing nothing and leaving early. Lines out the door. Horrible management. I feel sorry for the young girl that he belittled in front of everyone! Real piece of crap.

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2:11 pm EDT

BioLife Plasma Services 2 employees that are disrespectful

Hey everyone just want to let you know to stay away biolife plasma center in Mount Juliet they just kicked me out because I called out a employee at The center named Alexis who is floor supervisor that keeps treating other employees like crap in front of patients so I called her out to the manger Mary that I already spoke to about Alexis before an she keeps doing it again the these 2 women need to be fired!' I just posted it on Facebook also will reporting to BBB

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10:09 pm EDT

BioLife Plasma Services wait times

On a regular basis the wait times at the plasma center in hayden are completely unacceptable. Management, when they're even visible, seem like they could care less about us when we're waiting. I shouldn't have to spend 2 hours here when I can donate in 40 minutes. There are always several beds that aren't even being used. The center is capable, apparently the employees are not. Staff this place up and run a professional business! The money is there, you are apparently just not allotting it correctly. Step up your game and become a real business.
Matthew mackenzie (400 donations) — not like it's my first time here... Please stop running this place like a joke!

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Update by Thewmack
Apr 04, 2019 10:10 pm EDT

Still waiting in line.

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5:52 am EDT

BioLife Plasma Services customer service/management

I was trying to donate plasma on Friday March 22nd at 7:20pm. I was instructed to complete a physical upon arrival at the kiosk and answered all questions accordingly. Only 3 answers needed to be changed. I talked to a lady in the back and she said "it's too late to do a physical and that we needed to do it another day. But everything should be ok as far as donating today." She then sent me to get my vitals done. I passed all my vitals and was ready and willing to donate. They attempted to bypass the physical since it was determined that I could return later to do it. However, they did NOT allow me to donate because the lady who performs the physicals accidentally denied my physical. Therefore, I missed out on being able to donate for the $20 on Friday and I am now unable to get my $70 donation on Sunday because the staff messed up on their end. This is unfair to say the least. I would like to get some kind of resolve for their mistake.

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7:21 pm EDT

BioLife Plasma Services plasma donation

When I went to donate I was told that I could not donate due to getting a IO IV teaching paramedic school. This was done under standing orders from the medical director. Back in the 80's we did not have you-tube to teach it like we do. This is a skill that is very rarely used. everything was done to the way the doctor wants it done. it is a standard iv used for when all the veins in the arm collapse due to iv drug use. due to being a EMT-PI i never used drugs in my life that was not given by a dr.

thank you

William P. Reid [protected]

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12:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services wrongful permanent deferment

My name is Tyler Oaks, I am 30 years old and in 2010 when I was 22 years old I started to donate plasma at Biolife in Lima Ohio. I told them of all the piercings and tattoos I had done 3 to 9 years before donating plasma for the almost a years time. I also told them of something less safe before starting to donate plasma; me being stabbed when I was 19 years old and before that as well the same year I pierced my nose and let it close up. My blood was checked and clean from everything. I got my blood checked 2 years ago also in 2017 and I was still clean from everything. One day when I was donating I had told them that I thought I forgot that I tried to pierce my nose in 2007 when I was 19 years old and let it close the same day. I was permanently deferred for this when it was 3 years before I started to give plasma, which is less than their policy on the site of 4 to 12 months of any piercings or tattoos changing the eligibility to give plasma. I informed them of less safe wounds, other piercings and tattoos that I got the same year as the piercing I forgot to say because it closed the same day and I was still clean then, before starting to donate plasma and now in the present. Government Agencies and the Red Cross says this is Wrongful Deferment as well.

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Update by Razu
Jan 24, 2019 5:40 pm EST

Yea the creator of this site is an annoying piece of [censored] too, won't let us delete confidential information.

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9:30 am EST

BioLife Plasma Services donation process

Hello,

I am a regular donation participant at Biolife's Layton, Utah facility and in many cases when I come to donate plasma, the line is as long as 20 people in front of me with additional people in line behind me. Now, the amount of people in front of me is not necessarily the concern. The concern is the understaffing of the Layton branch with literally one, or maybe two, phlebotomists checking vitals in the check in area before actually donating. When your appointment is at a certain time, you arrive on time but, then have to wait 45-60 minuets before even getting back to donate, that's a problem. I, like most people who come in to donate plasma, are very busy and it is one thing to take an hour or so to donate, but when the process is pushing two hours, that quite frankly is way too long. This can easily be resolved by simply either hiring more staff, or making sure to have enough employees on hand to work. Everyone that donates has to set up their appointments on line at specific times. So, there is no reason for managers at the Layton facility to not know the amount of people donating on specific days and times and therefore they should be able to determine the amount of staff needed per day at even at specific times of a day. This would enhance the donation time and process and make it much more satisfactory for the customers. I don't know if this is a common complaint for all of BioLife's facilities, or just in Layton, but this issue needs to be addressed and policies changed. Your efforts in doing so would be greatly appreciated by all who donate. Thank you.

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Shae Bitton
, US
Feb 07, 2022 1:23 pm EST

This is absolutely true! I have very rarely if ever just walked in and even only waited a half hour. They load this place full of patients (by the way they don’t want you late checking in) and never do I get in on time. If you want to donate at this facility plan on at least 2.5 hours. It’s an absolute joke. Next time I’m going to try the ogden one. Someone does NOT know how to manage this facility. I honestly feel bad for the workers. They are so understaffed they never get a break and are in a constant rush.

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10:17 am EST
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BioLife Plasma Services I have a new donor coupon in got referred

I have the new donor coupon. They gave me my first 6 payments with no problem. Then on my last two payments they gave me nothing and when I asked they referred me just because they didnt want to pay me out. I was yelled at. When I was told to come up there in showed my coupon. Just from them to look at it in say we dont know why u couldnt get the payment but its nonthing that could do. I walked away with my arm hurting, yelled at, talked down too and still got nonthing. I asked for the biolife cooperation number they told me no please give me a call [protected].

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Kategrd
, US
Apr 16, 2019 1:08 pm EDT

I was a new donor but they refused to take on the 3rd time stating some nonsense that they themselves said they didn't understand. It is obvious this is a scam to get new donors without actually wanting to pay them. I am disappointed in these tactics.
Stop posting that you want new customers under scams like this.
I can call it a scam as others have complained of same issues!

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Deborah Bernard
, US
Mar 01, 2023 8:24 pm EST
Replying to comment of Kategrd

They pulled the same crap on me so that I never got full amount, because 8 donations had to be completed in 8 weeks, the machines kept malfunctioning, alarm going off, scared the heck outta me, now staff member lied and said that I told him that I have PTSD ?, NOT... went to a scheduled appointment today and got sent to nurse office and they wouldn't let me donate..now want doctors records...WASTED MY TIME, GAS AND MONEY !

BioLife Plasma Services In-depth Review

Location and Facilities: BioLife Plasma Services is conveniently located and easily accessible. The facilities are clean and well-maintained, providing a comfortable environment for donors. The waiting areas are spacious and comfortable, making the donation process more pleasant.

Staff and Customer Service: The staff at BioLife Plasma Services is friendly and knowledgeable. They provide efficient and organized service, ensuring a smooth donation process. The customer support team is prompt and helpful, addressing any concerns or questions that donors may have.

Donation Process: The donation process at BioLife Plasma Services is clear and easy-to-follow. They have thorough screening and eligibility requirements to ensure the safety of donors and recipients. The phlebotomists are well-trained and skilled, making the donation process comfortable and efficient.

Compensation and Rewards: BioLife Plasma Services offers competitive compensation for plasma donations. Their payment system is transparent, and donors can expect timely payouts. They also have loyalty programs or incentives for frequent donors, rewarding them for their commitment.

Safety and Hygiene: BioLife Plasma Services strictly adheres to safety protocols and regulations. The environment is sterile and hygienic, ensuring the safety of donors and staff. They regularly maintain and calibrate their equipment to guarantee accurate and reliable results.

Waiting Times: The wait times for appointments and donations at BioLife Plasma Services are reasonable. They have an efficient scheduling system in place to minimize delays. The staffing is adequate to handle peak hours, ensuring a smooth and timely donation process.

Privacy and Confidentiality: BioLife Plasma Services respects donor privacy and confidentiality. They handle personal and medical information securely, complying with data protection regulations. Donors can trust that their information is safe and protected.

Community Involvement: BioLife Plasma Services actively participates in community initiatives and events. They have partnerships with local organizations or charities, contributing to the well-being of the community. They also support healthcare advancements or research, making a positive impact.

Communication and Information: BioLife Plasma Services provides clear and comprehensive information about the donation process. They offer timely updates on any changes or requirements, ensuring donors are well-informed. They have accessible communication channels for inquiries or concerns, making it easy to get in touch.

Overall Experience: Overall, the donation experience at BioLife Plasma Services is highly satisfactory. Donors are willing to recommend their services to others. If there are any suggestions for improvement, they would be shared to further enhance the experience.

How to file a complaint about BioLife Plasma Services?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for messages or comments from BioLife Plasma Services or other users who may offer advice or support.

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Phone number

+1 (800) 828-2088

Website

www.biolifeplasma.com

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