BioLife Plasma Services
reviews and complaints

On nov 21st, I tried to donate. There was a deferrment because I had not returned a letter from my dr. It wasn't due until dec 14th, so the nurse reluctantly cancelled the deferrment. Then she said "you sniffed, so you must have allergies" and she would not let me donate. I have never had allergies. She lied so I couldn't donate. Even the manager agreed I didn't look like I had allergies, but she couldn't override the nurse. The nurse was mad because she said she called my phone and left a message on it about the letter from the dr, but I told the nurse I did not notice the message. I told her I was not implying she did not call and leave a message, and I just did not notice it. For some reason that made her really mad. I have never had allergies in my entire life. You realize how serious this is? The nurse can just whimsically defer anybody if she gets mad. That was the day before thanksgiving, and my second time to donate in a week, so I should have received $50. So I did not get my $50 because I was going out of town the rest of the week. I would have really appreciated that money for gas money, and because I won't be back in joplin until sunday I have totally missed out on a second donation within the same week to get my money. Donors need that money, and now they're going to have to be very careful and hope the nurse is having a good day otherwise she might punish them and not let them donate just because she can. I was very mad and didn't probably cause a little bit of a scene because she was totally lying, and I could not believe that she was doing that. I went home and got on the plasma website and under deferrments it said, if a donor is experiencing allergies that day, and they are mild, and the donor feels well, they are allowed to donate. So even if I really did have allergies, I should have been allowed to donate because all I did was sniff one time. Is this the kind of people you want working for you. How many times have you done this before? Her behavior is unethical.

There is no plan in place for cancelation notifications to a customer by the business, specifically for customers that are a significant distance from a bio-life center. Twice I have had to drive into a biolife center, which is a 30 mile roundtrip, just to be told my appointment is cancelled when it could have been communicated via phone, voice message, or text message.

I am not one to complain, and selmdonly do, so I know there are other customers that are frustrated with this.
It would make sense for the scheduling system to alert the nurses of appointments canceled by biolife so they have time to let a customer know a day before the appointment. This is even more important if the customer roytinely comes in early for their appointment or when the appointment is cancelled the day prior.

Biolife scheduling software already has all the metrics in place to track this.

I've been donating plasma since 2013 at the denton biolife center. I get a check up (physical) every year. I've had the same tattoo on my neck and piercings on my ears since I started donating in 2013. I went to get a check up this year (on wednesday) and the nurse told me she didn't have my piercings or tattoos on file and now I have suddenly been deferred from donating at any location because of their negleigence to document this information on my file. I talked to two managers shay and luke and they were not understanding or listening to what I had to say. I was on the phone for 37 minutes and they told me they could not do anything about this and made it seem as if I lied about not giving them this information since I started donating. I have had the same tattoos and piercings since before I started donating and I feel the staff members, nurses and managers have failed to their job by not documenting this information on my file. I am now basically listed as a liar and can not go back do to their incompetence of not having this information on file. I asked to speak to the supervisors boss (david) and luke told me that he is on vacation and so I asked to have david give me a call to resolve this when he gets back. Luke then told me that he was not going to give him this information or continue any longer speaking to me over the phone. He told me to call back in a week to discuss this but I will not be able to donate no matter what. Very bad customer service to be listed as a manager both shay and luke. I feel as if I have been punished for their mistake to document this information. I really loved donating and saving lives and now I can no longer do this due to their incompetence. My name is amber britton and I would like to receive and call back any monday or tuesday when i'm off of work. My number is [protected].

I've gone to the biolife facility in burleson tx roughly 20 times, and half of the times was a giant pain and not worth the struggle. And for every single one of those mentioned times, it was on the second donation (you know, the one they actually pay you for.) this time was the final straw, some goofy kid was manning the prelim tests and squeezed my finger so hard he caused my cuticle to break and bleed (a very tiny ammount) which got on his glove. I was sent to a nurse thinking it was no big deal. Apparently it was as it is considered an "open wound" and I was deferred for the day. I was mad enough already, but then I noticed I was locked out for sunday as well, which is the cut off for the actual payout for the week. The nurse was rude, as she and the rest almost always are, and no one there was even the least bit helpful. They gave me a number to "shire" after nicely letting me know that it wasn't going to do cheap for me and that i'll probably be referred to them anyway. She was happy to set up an appointment with an assistant manager in a week. Funny because there's always 4-5 people walking around that look like actual managers. All in all, i've never been happy with the service and won't be returning.

I made an appt. To get my physical and I had to wait for hours. After an hour of waiting I finally asked why I hadn't been called back yet. They said well we are running behind. I think the problem is they didn't have a receptionist to answer the ringing phone and receive anybody at the desk so the nurses had to man the desk and do'the physicals. This facility is short staffed and need more workers.

I have been a donor for about a year now, stopped in the summertime but would like to resume donations this school year. I made an appointment for today but on my way I was informed that I would need a physical again. This inconvenienced me greatly, it sucks that I was never informed of the physical until I was only minutes away. I was not able to donate because "there were no times available" even though I scheduled time out of my own day to come down and donate. Really I feel as though since I was not informed that I would need the physical, you people should have made the time to get me a physical since I already spent my own time getting to the facility. The fact that I had no idea I needed a physical until I had left my house and was minutes away points out that the biolife app needs work, lots of it. It also says to me that you need to do a better job of customer service, perhaps you could have called me to inform I needed a physical if the app is unable? Biolife touts it's ease of use and flexibility but I was shown neither of those things today and I am very disappointed to see this occur.

I called the indep mo location and spoke with a lady yesterday 11/3/18 for 10 mins. I told the lady that I would be a return donor and I had a$300 coupon and ask if I would be able to use it since it had been since 8/17. She told me yesand put me on hold to confirm she came back and said yes since it had been so long. I went today and it was denied by a jamie and would only do $150. This is not right. I confirmed and so did the ladyon the phone.

I was tricked into signing a release for bio life the week before last. As soon as I found out about it, which was the next day, I spoke to the center mgr. She told me that it was legal for them to use the release to send to my doctor. I explained to her that this wasn't the reason that I knew at all about as to what I was signing the release for. I also told her to null and void the release that I had signed. On 10-26-18 I found out that she still hadn't voided out the release. The doctor for bio life on edgewood road in cedar rapids, ia is dr anthony carter. He is an emergency room physician at st lukes hospital. He has also had disciplinary action against him from the hospital. Bio life has and still is playing a lot of game with me over the entire situation, and still refuses to let me donate until this dr reviews and signs off on this matter. I have tried telling them, and the district mgr also pointed out to me that they tricked me to sign the release, that they can't legally do this has continued with the release I signed.

During an annual physical, I had forgotten the previous year to tell the clinician all of my previous piercings. Aka piercings from when I was a child, 10 years prior. When asked about my piercings I had listed off all piercings, including the one I had gotten ten years prior and had taken out almost immediately. (the first time I did not think to mention this). I was banned from donating at biolife forever. I understand the reasoning to rigid rules in regards to piercings and tattoos, but I do not find this to be just, especially when the services are supposed to be saving the lives of other's. I did not lie, nor get any new piercings when donating throughtout the years.

I am so over biolife every other time I go they come up with different reasons to not accept me during the larger payments. Ive had issues with them over 3 times in october alone. The first issue they ended up not paying me the right amount. Fortunately, that time the issue was corrected and I was paid the full amount. Then I go to a new biolife and was accepted for the small amount but was turned away when it was time for my larger amount because of an address issue. I then showed the employee my rental receipt but she refused to accept it. She then informs me that I need a lease. So I simply asked if the house is not mine and I am paying for a section of the house. And showing you the homeowners contract agreement then why wouldn't I be able to use that? Everyone in the world does not have a house of their own so because I do not own a house im not eligible? Thats absurd! I would strongly suggest that no one do business with them. This is just out right wrong and judgemental. On top of that I was 2 donations away from receiving my extra $60 bonus and it just completely disappeared. They are unprofessional and im tired of dealing with them. Ive donated at other plasma centers in the past and new had this many issues in just one month its ridiculous. Signed an angry client.

I think it's absolutely wrong that a person would dedicate themselves throughout the entire month to try to get that bonus and then because of a simple technically like high heart rate or something like that they miss a day and then they can't come back I was just told by biolife on eisenhower in appleton wisconsin that I cannot donate next week because of the 7-day schedule that doesn't make any sense because in all reality you should always just have two days between donations and you should be fine I understand that you need to only do two donations within the 7 day. But at the end of the day for me to do a donation on a monday and a wednesday every week this month and then missed my donation on wednesday because my pulse was high, and now i'm going to miss that bonus that I tried to stay on schedule so closely with all my phone so I feel robbed I feel it's wrong and sometimes you feel robbed by the constant technicalities but this one is worse than all because it gets their hopes up only to let you down.

The the weekly bonuses or a bonus every 2 weeks for consistent for donations or something like that something that isn't as crucial as making sure you get all eight donations in 31 or 30 days when people have working lives and technicalities such as these arise it would be considerate of biolife to understand this and not make it so frustrating but this is the system as it is and it's just not fair because this is not the first time nor will it be the last time that I will have to give my dedication to biolife the consistent donations and in the end not get my just rewards? Please consider changing this policy as it makes it very frustrating for plasma donation clients. Thank you for reading and have a nice day and they whatever you pray to bless you I need to know if you pray to nothing I bless you anyway have a nice day later bye.

When checking in to donateI was experiencing anxiety, in just the first month I was often deferred from donating on multiple single-day visits.
When I asked to speak to a nurse because I had been wasting my time driving 25 minutes in to donate, I spoke with Janae in the Loveland, CO Biolife center.
As I was explaining my symptoms, she claimed that I mislead them in my initial screening and that the anxiety I reported was actually PTSD. She deferred me, but didn't even have the courage to tell me until I called them the next day because I wasn't able to schedule an appt.
I had to go back over to the center to obtain the forms to have my doctor sign, and all of the staff knew who I was and that I was going to argue because 1) the scope of a nurse is not to make a diagnosis, 2) I'm going to advocate for my own medical history, 3) I've been forced to disclose violence history to multiple people as this has risen up the chain of command, yet no one will actually do anything.
My PhD level therapist of more than two years who knows my diagnosis and sees me weekly, filled out the form; but of course it was not approved at the Loveland, CO center.
At this point, I'm awaiting a call back from their Corporate owner since no member of management has been willing to talk to me longer than a few minutes on the phone.

I had donated close to a dozen times with no problems. I had never had any problems with staff or anything like that minus 1 or 2 that could be in a bad mood and be a little rude sometimes. I donated like normal and got a hematoma at the end of my donation and could not recieve the fluid treatment at the end. I couldn't receive it on the other arm because they had already tried to hook me up to donate on that side and failed and they apparently aren't allowed to stick you more than twice on one arm to find a vein in one sitting according to their policy (this is what the workers told me). I had a reaction from not getting my fluids back (nausea, dizziness, seeing spots, low blood pressure). They gave me gatorade and I sat in the nurse's office. They suggested I go to the hospital to get my fluids back so I would feel better since they aren't allowed to stick me more to try to get an iv drip in. I really did not want to go; i'm a college student who pays for most things on my own and though I have medical insurance through my parents, it has always been hard for them to pay our medical bills and an er visit is usually no less than $100 for us. I only lived maybe 8 minutes away and felt confident I could drive home and just go to bed, but they urged me to go. I let them convince me to go. All the hospital did was give me fluids and run basic testing, everything was fine, I left. Felt like a waste of money to me to begin with. A few days passes, I get a call checking in on me from biolife, tell them everything is fine and that I only got fluids there. They tell me just bring my release papers in and I can donate again. A couple more days pass because i'm busy with school work, I get another call from them telling me I am not welcome back due to their doctors orders. Shocked, I inquire why to be told they don't feel comfortable having me to donante again where I went to the hospital following a donation. I never wanted to go to the hospital in the first place and I never would have went if I knew I was going to be punished for it. Everyone failed to tell me this would or may happen at the time. I can easily explain why I was feeling bad and had that reaction, but because I let their staff convince me to go to the hospital when I never wanted to in the first place and knew I would have been fine if I hadn't, I am now banned from donating because they care more about me being a potential liability over a perfectly normal easily scientifically comprehensive reaction. The doctor in question is not adequately screening my health, but apparently is more concerned about covering their [censored]. From a legal standpoint, of course that makes sense, but is it [censored]ty? Absolutely, especially when this event is 100% simple and explainable (low fluids will make you nauseous and dizzy). I feel tricked and mislead and am incredibly disappointed. I thought these people were truly looking out for me only for them to now want nothing to do with me that I acted on their suggestion and me having went to the hospital makes them look bad. I will be trying to speak to someone higher up.

Got coupon emailed to me in october for an additional $75, paid out in $15 increments for my 6th through 10th donation. I turned it in on the 9th of october expecting that the following week would be my 6th donation for the month. Now i'm being told that the coupon was not turned in to go into effect until the 6th donation from that date! That is total bs... You make thousands off that plasma & millions yearly from donations of plasma! The coupon said nothing about turning it in immediately to be paid! Never going back unless this is corrected to my 6th through 10th donation of this month of october! Not day coupon got turned in!

Today I visited the douglasville, ga center and they gave me the wrong amount. Last night I check my appointment and it said my next appointment was $80 which was my last appointment. This morning I get up and go and they only gave me $20. The nurse asked what happened and I explained that I had an appointment friday and they turned me away because my iron needed to be 38 but it was 37. I rescheduled and came back the following day. I tried to make the appointment for monday the app would not let me make that appointment so I made it for tuesday. Then they tell me that they're going to call it to get it fixed but then he calls me and says they cant change it. When ive been consistent with donations. I even referred people to them. I think that it is unfair that they treat their donors like that. And its clearly a gimmick with all their locations because its multiple complaints about it. So do yall fix the problem or just dont care that you guys use people and manipulate them?

I have a appointment scheduled for noon today there's no way I can get there by that time that's an open bar they have a lot of different appointment times but when I called the phone number is the reach anyone because there's no directory there's no people I talk to madison yesterday she was very nice call me back this in a complaint yes I have a complaint [protected]

I just started in september, I gave 2 times a week I did the new visitor $500 it was my $80 week all is good I had a rough patch due to my iron was very low but I got it maintained. Well my score was always 39 or 38 that is passing at biolife until I went to biolife and had veronica, at first my pulse was high 101 only 2 points cause I literally just walked in the heat and it's hot here in florida, I asked her if I could have 10 mins she looked at me and said ten mins? No honey you get 5mins when I was told previous of times I could have 10 mins to sit and chill cause it has been high before (note it is almost closing time for the facility) she then said to me that she wants to check and make sure everything is ok before I sit out for 5 mins... So she did and she looked at me and said i'm sorry you can't give today I said why she said your iron is to high its 55! My iron is what? That's impossible my iron is always low.. She then said you can always try again tomorrow and don't take your iron pills today so it can lower it tomorrow... I said um.. Ok? Went home that day and it wasn't high at all but I thought maybe it's different from how I test my iron from theirs. So I live in plant city which is a long drive to lakeland and it's a lot of gas wasted when going to biolife. So, I made another appointment and went this is the last day for my $80 or it'll expire and pulse was good but sure enough my iron was super low... Another day wasted in gas and $80.00 gone.. I told a supervisor she wrote down notes very nice lady. But what about the gas lost? The $80.00 that I didn't get because of someone who said to not take something so I can get a better rating? So its today october 10th and I came to give... I get here and I walk in and I can't do a questionnaire I have to see the nurse... Went to talk to her and she said my pulse is to high a couple of times and if it is again then I can't give anymore.. But my pulse was good yesterday? I'm confused... She said well then there should be no problem... Well I get my turn and the cuff kept on filling up with air... It could read my pulse says right there on the screen.. My arm is turning purple and I finally tell the associate that its turning and she says oh another lady says try the other arm... Because the lady couldn't find a way to put the cuff on she said we are gonna stay with this arm... My arm is hurting from the cuffs air from no reading it finally stops and says 120! But the cuff never filled with air it didn't even squeeze my arm... She still put it in the system and said "go sit in time out" like i'm a child... I explained to her it didn't even squeeze my arm? She said that's what it gave me sorry.. So I go sit down then I said I have oils in my car i'll go get them that'll help me calm down (if it's really that high which it isnt) well as I was coming back in I asked if my time was up cause they haven't called me she replies with once you leave you are deferred I said what? I didn't leave I went to go to my car for my oils to help me calm down? That's when she said sorry you can try again tomorrow! This is absolutely ridiculous no one informed me on that or i'll never have left to my car.. They don't know how to properly use the equipment then they shouldn't be able to work here.. They need to inform their guest better and be more nice on how they talk to people.. I won't ever come back it's to stressful and waste of gas. Maybe if they have one closer but nope i'm done.. I do want my $80.00 that was straight wrong for what that chick did.

In september there was a bonus to get an additional $70 on the 8th donation.
On my 7th donation they missed my vein so they tried adjusting a few times but had to go to the other arm. After they switched arms, the donation was going fine for a pass or two and then the machine started acting as if I needed to pump my fist hard but it wasn't responding at all. They didn't know why it wasn't doing anything. It didn't show any numbers and the side screen was just flasing red. All they could figure was that it was a clot due to the time it took to adjust the first arm and then switch to the other arm.
I had to wait 30 mins and talk to the doctor before I could leave. When I spoke with him I very specifically asked him about whether or not this would affect my 8th donation bonus in any way. He assured me that it wouldn't and if it did I should call managment and they would have it fixed.

I came back for my second donation on saturday that week which was the 8th donation of the month and when I finished I checked my balance to see if the $120 ($50 for the 2nd donation of the week and the $70 8th donation bonus) had loaded yet and saw that it only loaded $20 as if it was my first of the week and no bonus.

I went to the desk and talked with matt, a supervisor there and explained what happened. He understood and said they could fix it but because he was the only supervisor there he couldn't do the full amount until monday but he could apply $30 for now to at least complete my 2nd donation amount to get me through the weekend. Matt said they need to have two supervisors there to apply over a certain amount due to some precaution they have to make sure no one is stealing or something, so they have limits to what an individual could load to a card. So he said i'd have to wait for it to be completely fixed on monday when two supervisors were there to apply the remaining amount of $70.

He said he'd make a note of it so they'd see it in the morning on monday right away and if not, he said he'd get it fixed at 4pm when he gets in to work.

Monday morning comes, 4pm comes and goes and nothing happened. I called a number of times with no answer so I left a message. No one called back and it was getting later so I drove over in the rain to speak with them.

I told the person at the desk what was going on so he went to get matt but he sent him back saying that it's been corrected and the balance had loaded. I told him that the only thing that loaded was the $30 after I spoke with matt originally. So the guy went back to get matt but he passed me off again this time telling the guy he was busy and i'd have to talk with someone else right now.
So I talked with the other person explaining what was going on but didn't seem to interested in what I had to say. She looked me up and said she doesn't know why they wouldv'e said that because my 7th donation wasn't a full donation so she couldn't just approve it. She said she's giving me $10 for the "inconvenience" and then just sent me on my way. I was told by the doctor on my 7th donation that this wouldn't be an issue. I was then told by matt that they could fix it completely on monday but when I came in asking why it wasn't there yet he passed me off on everyone else and didn't want anything to do with me.
I have been a regular donor for almost two years now going twice every week. I am very upset about this.

On sunday september 30th at 9:45 I visited the middletown oh location for my first appointment. After an hour and 15 minutes I was called back to do my physical. The nurse was extremely rude at introduction and it only got worse as she noticed I had mosquito bites on my arm. I explained that 2 days prior my family had a campfire and I got bit then. She gave me an eye roll, then proceeded to tell me that because of said "bug bites" I wouldn't be a candidate for giving plasma. Buh-bye. I was extremely taken aback by her response. She stared at her computer screen until I awkwardly got up to leave. I was horribly embarrassed and a bit confused as to why I was treated like this. I wanted to do something in my community to give back and my experience was absolutely horrible. Nobody should be treated this way by a professional in what should be a professional setting.