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Billion Stars Express
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1.2 349 Reviews

Billion Stars Express Complaints Summary

18 Resolved
330 Unresolved
Our verdict: If considering services from Billion Stars Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Billion Stars Express reviews & complaints 349

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S
7:44 am EDT

Billion Stars Express stops

I take from jb to seremban terminal 1 but the driver stops before the terminal 1 seremban near petronas... Wat the hell... We paid bt he couldn't send us properly. The incident was today bus from tun aminah jb to seremban terminal 1... 3.30pm bus double decker.. Please upgarde ur services... Its vry poor... Im at near petronas some more was heavy rain stupid bus driver and the bus number im not sure bhd 1551

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2:17 pm EDT

Billion Stars Express terrible timing service and delaying attitude

This Is The Last Time I'm dealing with this bus. supposedly depart on 1.15am, but it depart at 1.50. When look at the bus clock, it was 10 min late than normal. Plus, they still make themselves comfort (so much relaxed) ignoring the time, eating food slowly which add on with chats how much they love to eat those (you can talk about it during journey), then watching videossss (to clear the video quantity and duration of videos they've been watching) and always late for boarding/check in. The most triggered was duration of journey! it always late more than an hours (never ever never on time), with stopping by more than 30 mins and at least 3 places to stop by. Why I'm riding this bus several times because it offers service(s) for those who didn't make to buy ticket due to full seat of other express bus services. which making me had to had to buy this service. Too much to complaint and anger made. Billion Star Express are the worst.

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A
8:28 pm EDT

Billion Stars Express delay/ unclearmessage

I took bus from 1 utama to Singapore at 12:15am 04/05. The bus only departed at 12:40am. Then the bus went to TBS to pick the other passengers. It all went well until 4:15am which the bus had to stop at one of the resting point for more than 40 minutes. I could figure out that the driver was trying to fix something underneath, however, nothing was mentioned to anyone. The bus started moving again and we reached Larkin at around 6:45am. And another round of waiting as the bus driver said the bus we were on was having some technical issues. Finally, the other bus came to pick us up, when the driver dropped us off at the custom, he told us another bus would pick us up and and asked us to wait at bay 16. He just left custom without even telling any details of the bus. And now, after 30 minutes, we are still standing at the bay like a fool without knowing what to do! What are you trying to do?!

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W
2:00 am EDT

Billion Stars Express bus driver smoking in the bus, bus delays and drop off in the middle of the road

I bought a bus ticket for 29/4/2019, 8:00 am from One Utama to Larkin, JB.
But the bus only depart from One Utama on 8:15 am to TBS, arrived TBS he just took his breakfast and depart from TBS without pick up any passenger, after 5 mins drive, he wanna to U-turn to TBS to get those passenger he have forgotten to pick up, 9:00 am passenger, become 9:30 am. While waiting, he is smoking inside the bus, this is very serious case smoking in bus and smoking while driving too but not smoking outside the bus. At last, he dropped all passenger in the middle of the road but not in bus station.

BUS PLATE NUMBER WWA 8865.

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4:07 am EDT

Billion Stars Express unsatisfied with driver and servicing

Hi,

I took a ticket trip from KL (TBS) to Skudai-JB Larkin on 19 April 2019 at 9.00 p.m with ticket no. [protected] and boarding code INV-[protected]. Once we reached in Skudai, I asked the driver to stop and drop off at Sri Putri or in front of Skudai Parade but he firmly refused as I wish for many times. He said that he will be summoned by the authority with RM 500 if he stopped. Again I asked him to drop me off at any nearest bus stop there. He repeatedly said that it will stop at the terminal Larkin as an ordered but in the ticket was stated by drop off point Larkin and TUTA which is in Skudai. It was really troublesome because my wife had to drive all the way to larkin from skudai to pick me up at 1.30 am. I am very unsatisfied with your service and the driver itself.

If the ticket trip is just straight to the terminal Larkin, why should you or your company mentioned or stated in the ticket that it dropped in TUTA? Bus registration is AHG 7199 for your further action. TQ

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B
1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Billion Stars Express bus delays and rude/useless staff

The bus was delayed by more than 4 hours.
Cheated and never transparent to passengers that they need to change coach at the immigration at Johor Bahru to Singapore!

when I approached the staff for assistance on arrival time. He was rude and ignorant on what is happening.

He refused to offer any help and also quarrel and yelled/scold at other passengers.

This is a very hopeless and dishonest company.

Poor customer service.

I expect apology and disciplinary on the staff

Could any one advise where authority can I go to and further pursue in Singapore?

Thank you

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5:53 am EDT

Billion Stars Express the leader talking rude to customer and give wrong ticket then reject refund

Firstly, i reach there 5.02 and ask the guys still have tickets for 5pm, if no i can buy at other counter 5.30pm but the guys says got, then i go counter and give money. But the guys give me ticket at 6.15pm. I say i dunt want 6.15pm, i already mention that i want 5pm just now and he says got but actually the bus already go at that time. So, i request want refund, but the leader kak leong very rude talk to me. Billion star just care about theirs sales only and dare to cheat customer by giving wrong ticket. If dunt have the ticket at that time please be honest just say dunt have. I will not take billion star express anymore. Really bad service and need to train the workers properly.
Ticket number: [protected]
Kaunter 15, terminal one bus centre, 70300 seremban.

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8:39 am EDT

Billion Stars Express coach arriving toooooooo late!!

Purchased ticket from KL to JB at 6.30pm. Waiting more than 3 hours for the bus to come. I used to go back to JB every week, and this BillionStar coach perform very good job in coming late. No appologies, no reason, no nothing. And the customer just need to accept whatever happen like we take the ride for free. Really dissapointed with the services. From this day, i promise to myself not to take BillionStar services anymore. Please guy dont take this coach, or else you will regret!

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P
5:55 am EDT

Billion Stars Express driver bus issue

Driver bus PMS 2666(Route sg.nibong, penang - TBS), suruh passenger tukar bus mid way at rnr midway. sebab, dah lambat dan driver tak nak ambil masa lama utk stop kat drop off lain.
i book personally bus dengan prefered seats. bus sepatutnya, kena drop ogf kat shah alam, tbs and lagi satu tempat. 1st bus yang sepatutnya bertolak 1.45pm dari penang, bertukar jadi 2pm dan finnaly bertolak dekat pukul 3pm. ada 1st short 10min stop kat shell( ini ok). 2nd stop kat rnr 20min( sebab driver nak makan )lepas itu arrange bas lain suruh orang yang turun dekat tbs naik bas lain sebab driver dah lambat dan nak drive terus ke shah alam. jika driver decide sendiri, ubah laluan kenapa saya nak bazir duit book bus preffered timing dan seat saya nak jika dipaksa tukar bas dan duduk di tempat lain. oleh kerana ini, orang yang ada dalam bas kedua jugak rasa tidak puas hati.

sila ambil tindakan tegas dengan segera.

contact saya kat [protected](puvan)

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10:12 am EDT

Billion Stars Express rude attitude of bus driver

[ car plate : WWA 8865]
This driver is very rude to the passengers, stop at rest station for 5 min, but some people especially elder people come up late he will start nagging to those old aged aunty uncles.

Secondly, he saying stopped the bus for 5 min, but some people not even 5 min already come back to the bus, but because of buying fruits or food he start scolding! Saying if he know people will buy food he won't even stop at rest station ! Is this the correct way to ‘warn' or ‘threaten ‘ the passengers?! If food and drinks is not allowed you can inform us in a nice way, we can bring back all those foods . But I've been sitting billion bus for so many years and quite frequent, never heard such rules[if have new rule food are not allowed please kindly inform us, we are much appreciated] Then throughout that 6 hours journey he only stop once, just once.

Thirdly, driver even say that because he still haven't eat so we cannot eat also. How can he say like this? We don't know your bus schedule but you didn't take your lunch is not our fault, don't blame on us!

Lastly, I hope that your company can pay attention to this issue and take action to this driver. [All the billion drivers I had faced all are good and friendly except this]
Thank you.

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M
10:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Billion Stars Express bus service

My ride was from ipoh amanjaya to johor bahru larkin central. The staff in amanajaya request me to print out the email as I was booking online and it should be include the ticket print out fees but he request me to other counter to print out the email and charge me rm3. This issue was small matter but after I print out the email the staff don't let me get in to the bus and request me to wait as my departure time was 11.30 and time this issue happen was 11.20. He even use rude words to scold me and say I don't know human language. He push me pervert to let me get in to the bus as video show. And I was only a female and take this ride along. This is the attitude I deserve? I did pay for the ride and this company review in goggle was already in bad level, and this kind of staff is using this kind of attitude to serve your customer? Btw after I get in to the bus I unable to sit to the seat I had choose and the malay staff came in and said is free seat. He once again shout at me and say I dont know human language. Many witness in bus as passenger beside me after I was force to change my seat also tell me "kurang ajar orang ini" I hardly request my ride fee refund to me and contact me in this 3 days. And the malay staff that shout and push me I need to receive your apologize if not I will make a police report and put in on social media and find lawyer to settle. Billion stars express will out of express link soon if this kind of attitude keep remain. I had inform lawyer to talk about this issue and I hope to get it company reply soon.

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S
4:05 am EST

Billion Stars Express bad service

Ticket ID : 5698506
Invoice No: MY-2493705
For Order No: ORSCKRBA
Invoice Date: 26 Jan 2019
Cart ID: BUS92021ba1c0b64210
Date of Incident : 1st February 2019

i had booked bus ticket from easybook.com, pick up point at one utama. bus delayed at 1.5 hours. Scheduled bus time 2.45pm.

Purposely i booked the seat.my seat number was 3A but had been seat by people already and he refused to go to his seat . Your driver scolded me & asked me to seat anywhere becoz the price is same.very rude & impolite service.what point i chose single seat? not professional. Bad service i ever had. Also bad transport.

you better take action for people complaints.

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J
8:00 pm EST

Billion Stars Express I want complaint about billion star service

First when i buy the ticket from online they show me a lot of facilities like TV can charge phone and something else. Then when i boarding the bus what the fxxking cheated by online alrdy OK that is fine i try to chill and find my seat so my seat have been sit by ppl alrdy and they very fast change their seat then ur worker in the bus say loudly free seat and all the ppl simply seat the place they like even the bus start no even on time and my trip is from johor bahru to kl I buy the ticket is 9am and after ONE HOUR I STILL IN JOHOR BAHRU!?what the hell this bus company management? Is waste our passenger's time! I WONT choice this company alrdy! So dissapointed of this company name still BILLION STAR!? SERVICE NO EVEN BILLION! BUS PLAT NUMBER AGH 6633

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K
11:17 pm EST

Billion Stars Express rude and impolite service

I booked 2 tickets online from easybook and chose the Fairies Enterprise from Ipoh to KL Sentral.

When I arrived at Amanjaya Terminal, I couldnt find any Fairies Enterprise booth. Then I asked the information service and was directed to H4 booth.

The lady at the booth asked me to print the ticket at A5 booth and paid RM3. Then I went back to the booth and she gave me another ticket.

I went out to the platform to search for my bus number, which was bus WVP6622. Turns out the bus was operated by Billiton Stars Express.

When I entered the bus, I saw a bag in my chair. Then I moved it because it was supposed to be my chair.

Not long after that a 30ish arrogant guy came in and begins shouting at another passenger. He checked my ticket and gave it back to me.

Around 15 minutes after, another lady entered the bus and claimed she sits there first and showed her ticket to be the same number as me.

Then the arrogant guy entered again and told me in a very rude and impolite way that the bus was a free seating bus and the lady sat in my chair first because she's from Penang.

He even threatened me to kick me out of the bus if I didnt move to the back chair, because it was his bus. WTF? If it's a free seating bus, why didnt he asked the lady to move back? Is it because she's local and I'm not?

NEVER USE THIS BUS AGAIN, PEOPLE. IT'S SO BAD AND THAT GUY SHOULD REALLY GO GET SOME SEX, BECAUSE HE NEEDS SOME TO CHILL A BIT. WHAT A DICK.

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I
8:25 am EST

Billion Stars Express luggage damage - letter required

Hi, I brought Billion Stars Express bus ticket online via Easybook.com and While coming from Singapore to KL, Malaysia on 19th Dec 2018. My luggage bag was damaged. In order to claim insurance for luggage bag damage. Need confirmation letter from bus company. I have already emailed you pics of bag and bus ticket. No response. Please check email from irfan.******@gmail.com in carebillionstarsexpress@gmail.com and . Did not received any response yet. Also called to below customer care no +601110661111, +60194567666 no response. Please email me confirmation letter asap.

Please find the attached bus ticket copy and photo's of damaged luggage bag.

Bus Ticket No - [protected], [protected], [protected]

Bus No - WB 3011 C

Regards,
Irfan

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2:42 am EST

Billion Stars Express irresponsible and not sending me to destination

Bad service ever!

- confuse pick up point. My ticket pick up point is at Transtar office, French Road, Sg. But there was no bus there. I walked around the complex to find the bus and any passenger like me. There was 2 people waiting for the bus too, we were anxious until we to call the office to get the exact pick up point.

-the bus then stop at Golden Mill, wait for others passengers to get in the bus. My ticket was 11:45pm, the driver starts driving at 1am. The driver ask all the passengers to transfer to another bus with plate number IM4U 1177 when we reached Malaysia custom. Before that i did show my bus ticket to the driver and double confirm my dropoff point was One Utama. He noted his head and continue his next checking.

- The bus stop at TBS, then Times Square. He asked the rest of the passenger go down from the bus and said Time Square is the last destination. Wtf? What do you mean last destination?! I told the driver my destination was Bandar One Utama! If he cant send me there he should tell early, not simply just drop people. I pay for the ticket but end up the driver just simply drop me at Times Square and i have to find my own way to go to my destination. What a irresponsible bus service !

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K
12:01 am EST

Billion Stars Express irresponsible service

Bad Experience on Billionstar Express (16/12/18 9.30pm Penang-Singapore)
1. My ticket was 9.30pm from Penang to Singapore but the driver starts driving at 10pm+
2. The driver stops at TBS for more than one hour to wait for another batch of passengers.
3. I booked my ticket on easybook.com from penang to changi airport, but the driver ask all the passengers to transfer to another bus named "transtar" when we reached Johor CIQ . When the transtar bus reached, i tell the driver my destination was Changi Airport and he said his bus doesn't go to that area and ask me to wait until 1015am for another bus TS1 (that time was 8.30am) after that the same driver ask me to take his bus go to woodland checkpoint first then only transfer to TS1 . After i passed the woodland checkpoint, i can't even find the bus TS1, even police officer also don't know where should i take the bus . And i have ask a lot of passerby, all of them said there is no direct bus from woodland to changi airport . And end up i have to bear my own transport fee to changi airport . My bus was suppose to reach changi airport at around 730am but end up i reach airport at 1230pm what if i have important meeting on that time ?
4. My destination was CHANGI AIRPORT, i pay for the ticket but end up the driver just simply drop me at woodland checkpoint and i have to find my own way to go to my destination. What a irresponsible bus service ! I was really frustrated!

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C
6:03 am EST

Billion Stars Express punctuality of bus

Bus delayed 2.5 hours without any notice!
We have wasted 2.5hours at Golden Miles tower.
No apologies or compensation at all
Make multiple stops doenst matter.
Make the passengers get down at one utama just to WAIT for another bus to continue sending us to Klang Sentral!

Really no idea how this company to provide service.
Very poor and bad bus condition

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6:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Billion Stars Express irresponsible and bad arrangement billion star bus service

I didn't get into my bus on 1/12/2018 at 12.45am

Date of Incident: 1/12/2018
Client number : [protected]
Description of the incident:

I had booked bus ticket from onlinebooking.com, bus company - Billion Stars at 12.45am, pick up point at Kitchener Complex.
I was reach the said pick up point about 12.15am, but the complex is closed, no way to enter it, tried to called the bus company but no one answer the call. I was anxious as the time is close, walked around the complex to find the bus and any passenger like me.

A staff from nearby hotel told me, the bus usually stop at 7-eleven, which behind of the complex, i walked there asked few uncle nearby, they said saw a bus gone just 5 min ago, the timing 12.40am. I was surprised and frighten, as the yet of my booked timing. I was not give up and still waited another half an hour at roadside at the midnight myself a lady. At 1.10am, Finally i saw a Billion star bus turn up at opposite the road, i waved my hand, but the bus still continue moving, till i run and chase the bus with my luggage on the road, but the bus gone fast.

I was anxious till almost collapse! I have not idea what should i do then, without any contact person and still make few calls to malaysia and singapore Billion star.

still i have from some time and hoping the bus will turn back, till 1.30am i get into a cab with my tired body and heart. 1.40am i received a call from a ladies, asking me where are am I. I was happy but I had leave the place. Asked from the solution from the ladies, but she shout at me with bad attitude and said i should wait there like other passenger, why other people can make but i missed it! I requested option to refund bus fee or pick me at another location nearby place. she further shout that is impossible and my booking is from onlinebooking.com website, i should request from them.

This is super irresponsible and unreasonable service and arrangement from a bus company.

They should call your passager at the bus timing 12.45AM, not after 1hr delay of bus then search for them.

This is my fist time to take bus at that location, there is no one to guide and a phone number i can reach! i am well prepared and planned few months for today, all ruined by the company lousy arrangement and bad attitude!

I would like to request apologies from the company personally and compensation double of the ticket and my cab fee on the midnight. This is not only amount of compensation but it really make people to frustrated

Regards,
Clara Ng
[protected]

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9:32 am EST
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Billion Stars Express time and management *t

What the F billion star.. my ticket from larkin to seremban 10.30pm but 1 hour still waiting. the bus billion star WWA8865 arrived around 1035pm n i believed that trip go to seremban but one of fatty guys stop me from entry n let other passangger who using a illegal ticket to go first.. when i ask him, he said u need to wait another bus.. right now already 11.30pm still waiting the bus? what the [censored] servise do you have... u wasting my time.. s

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Billion Stars Express In-depth Review

Company Overview: Billion Stars Express is a reputable bus company that offers reliable and comfortable transportation services throughout Malaysia and Singapore. With years of experience in the industry, they have established themselves as a trusted choice for travelers.

Services Offered: Billion Stars Express provides a wide range of services, including express bus transportation, charter services, and tour packages. Whether you are traveling for business or leisure, they have options to suit your needs.

Pricing and Value: The pricing of Billion Stars Express is competitive and offers good value for money. They provide affordable fares without compromising on the quality of their services. With various ticket options available, you can choose the one that best fits your budget.

Customer Service: The customer service of Billion Stars Express is commendable. Their staff is friendly, professional, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service to ensure a pleasant travel experience.

Booking Process: The booking process with Billion Stars Express is simple and convenient. You can easily book your tickets online through their user-friendly website or mobile app. The step-by-step instructions make it hassle-free to secure your seats in advance.

Fleet and Amenities: Billion Stars Express boasts a modern fleet of well-maintained buses. Their buses are equipped with comfortable seating, ample legroom, and air conditioning to ensure a comfortable journey. Additionally, they provide amenities such as onboard entertainment and Wi-Fi on selected routes.

Safety and Reliability: Safety is a top priority for Billion Stars Express. They adhere to strict safety standards and regularly maintain their buses to ensure a safe and reliable travel experience for passengers. Their experienced drivers are trained to prioritize passenger safety.

On-Time Performance: Billion Stars Express is known for its punctuality. They strive to maintain a high level of on-time performance, ensuring that passengers reach their destinations as scheduled. This reliability makes them a preferred choice for travelers.

Route Coverage: Billion Stars Express has an extensive route coverage, serving numerous destinations in Malaysia and Singapore. Whether you are traveling within a city or between different states, they have a wide network that allows you to conveniently reach your desired location.

User Experience (Website and Mobile App): The website and mobile app of Billion Stars Express are user-friendly and easy to navigate. You can easily search for routes, check availability, and book your tickets with just a few clicks. The interface is intuitive, making the user experience seamless.

Customer Reviews and Ratings: Billion Stars Express has received positive customer reviews and ratings. Customers appreciate their reliable service, comfortable buses, and friendly staff. The overall satisfaction of passengers reflects the company's commitment to providing a quality travel experience.

Additional Features or Benefits: In addition to their transportation services, Billion Stars Express offers various additional features and benefits. These may include loyalty programs, special discounts, and exclusive offers for frequent travelers. Keep an eye out for these perks to enhance your travel experience.

Conclusion and Recommendation: Overall, Billion Stars Express is a reliable and customer-oriented bus company that offers a comfortable and convenient travel experience. With their extensive route coverage, competitive pricing, and excellent customer service, they are a recommended choice for both local and international travelers.

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Contact Billion Stars Express customer service

Phone number

+60 111 066 1111

Website

billionstarsexpress.com

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