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1.2 349 Reviews

Billion Stars Express Complaints Summary

18 Resolved
330 Unresolved
Our verdict: If considering services from Billion Stars Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Billion Stars Express reviews & complaints 349

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R
2:35 am EDT

Billion Stars Express time

I booked a ticket from Penang Sentral to Kl Sentral. The bus departed from Penang Sentral at 12.30 pm on 16/09/2019 and stop at Sungai Nibong Bus Station to pickup other passengers. I have to wait about 1 hour because the bus operator wanted to fill the empty seat. Time is money. Please manage the time so that we do not need to waste our precious time..

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U
6:15 am EDT

Billion Stars Express the driver and the bus

The bus(WVP 6622) driver was driving the bus slowly causing my journey to be 10 hours from 8 hours on 14 September, bus at 8.30 a.m. Not sure whether the bus was having problem or something. But if the bus was having problem it shouldn't have been on the road right? Exceeding 2 hours is just too much for me! If the bus was really having some problems, FIX FIRST BEFORE USING IT! IT IS DANGEROUS FOR THE CUSTOMERS ON BOARD AS IT IS A JOURNEY WHICH EXCEEDS 4 HOURS!

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L
12:46 pm EDT

Billion Stars Express lost phone inside bus etika billion stars express

Lost Phone Report MCMC (SKMM)

Phone Information

Phone: Sony Xperia X Compact
Screen Size: 4.7inch
Color: White
Distributor: Docomo Japan
IMEI: [protected]
Last seen: 1.44am 17 Aug 2019, inside bus while moving through Plus Highway Medan Gopeng
Important Drive: Sandisk 32MB Serial No

Booking Information

Plat No: WVP6622
Booking No: ZWE5705
Seat: 6A
Ticket: Bilion Star
Bus: Etika Express
From: Sungai nibong, penang
To: Temerloh
Departure: 16 Aug 19 11.00pm
Ticket ID Easybook: [protected]
Kaunter: 28 Terminal Sg Nibong, Penang

Bus Information

Plat: WVP6622
Brand: Nissan UD JA452S
Name: Pioneer Dragoes 2
IPK Kuala Lumpur
Color: Red
Owner: Etika Delta Express (Etika Express)

Owner Information

Nama: Shahrul Zakaria
Whatsapp: wa. me/[protected]
Phone: +[protected]
Email: shahrul. [protected]@gmail.com
Location: Cheras, Kuala Lumpur
Details: important files inside phone, please no factory reset

MCMC Report Information

Aduan: [protected]-DIGI
Pemberi Perkhidmatan: DIGI
Kategori Aduan: Request
Sub-kategori: IMEI Blocking

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S
1:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Billion Stars Express bus never come

Booked a coach from Singapore to KL for 9 Aug 12.30am. When we arrived at Golden Mile on 8 Aug at 11.45pm, we saw the queue at the counter was very long and the crowd was terrible. Apparently, the buses were all delayed. We heard the bus that was supposed to depart at 10pm had not arrived yet. After a long wait, we got our bus number and we were told that the bus would arrive around 3am. To make things worse, one of the staff at the counter was very rude.

At around 2.45am, we were then asked to take a shuttle bus to checkpoint and board our original assigned bus there. We were told the shuttle bus driver would brief us the details when we arrived. However, when we arrived at Malaysia custom around 7.15am, the driver told us that his task was only to send us to the custom and we need to change bus. He told us he did not know anything else other than that. After custom clearance at around 7.30am, we searched the entire bus bay twice, and still could not find our bus.

There was one Billion Stars Express coach waiting there but was not our bus. The driver told me that someone would come over and tell us what to do soon and the bus left.

We waited for few hours at the spot the bus parked (photo attached) but no one approached us, nor our bus came. Left with no choice, we decided to go for a private chartered car at 11am. And, finally we arrived in KL at 7.30pm! We spent additional RM650 to charter a private car and wasted the whole day waiting for the bus which NEVER come. Our plan was spoilt, and our mood was ruined! We were supposed to arrive at KL in the early morning, ended up we arrived in the evening, which was 12 hours later!

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E
4:54 am EDT

Billion Stars Express unethical behaviour of staff

Aug 12th, bus from Penang to KL Sentral, 4.30pm, bus plate W6603G. The Indian lady at counter 28 from Billion Star Express, Penang Sungai Nibong bus station is very rude. When we ask why our ticket seat number is different from the one that we bought online through easybook.com, she insisted that it is system fault and shouted at us like we owed her money! Hello, change of seating number due to system is not customer fault! I booked online for single seater, but they just simply change to double seat. Billion Stars, please educate your staff on customer service and do something on your system! [censored] service ever! Simply change your seat number.

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E
11:08 pm EDT

Billion Stars Express bus services

Booked 2 tickets for a 27 seater from KL(one utama) to Singapore at 9.30pm. Get on the bus and it was a 48 seater which means it's not the plush seats we paid the price for. Stopped by Times Square at 10.30PM to pick up other passengers and heard them calling out 8PM, 8.30PM and 9.30PM passengers. Departed KL and made a stop at Ayer Keroh rest stop at 12.15AM. Waited nearly 2 hours there because the driver disappeared. Passengers went to look for him and found him in the surau sleeping. Asked him why or what happened, the driver responded he is not feeling well and took medication. Therefore, he needed to rest. As I understand your driver is unwell, as a company you have to know the service you are providing to your customers who paid a lot of money just to safely reach their destination. The passengers were very nice to your driver and told him to go slow and bought him a hot drink. However, people like these should not be taken advantage of by companies like yours. Some people like me left at that odd hour to avoid jam and sacrifice our sleep just so we can be in time for work the same morning. I did not feel safe as the driver was medicated and seemed groggy when I told him I will not be following the bus anymore. Grateful that my family members are in Melaka and offered to pick me up at 3AM and send me up to Johor later that day. These types of situation definitely put people's safety at stake here and I think everyone would be better off if you just close down the company. This was the most absurd and worst bus experience I ever had with any bus company.

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V
2:52 pm EDT

Billion Stars Express total package of horrible bus experience

I have booked a ticket for 2 going back to SG from KL, time- 1545 hrs, bus came at 6pm! And we need to fight for our own seat because some passengers who also bought ticket suppose to depart at 1:30pm is still there waiting for their bus as well! What a terrible bus company! When we reached near JB CIQ, never say that we need to change bus, its the malay guy ( boyfriend of a filipino passenger) became the spokesperson and informed everyone that we need to change bus! They didnt even tell us personally. The driver was in SILENT MODE the entire journey. I think they dont have license to enter SG(not very sure) We have found out from other passnesgers that they do not have enough bus to cater all their online bookings. The bus that we went in is not even named as BILLION star, its just some other rental bus in malaysia. The experience is very traumatic. I felt pity to those kids and infants who suffered the same fate as ours. They dont deserve that kind of treatment so pleAse do something about it.

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T
9:41 pm EDT

Billion Stars Express [censored] bus

Please ask your driver be punctual!
Should 7.30am depart and now 9.37am not yet arrive, pls be punctual.
My first time and last time to take this kind of [censored] bus!
Why 8.30am can arrive earlier than 7.30am bus? Do you bus driver fall in sleep or what?
I will ask ppl around me not to take this kind of [censored] bus again!
No any information inform, just inform you Bus will be arrived late, this kind of information can only provided by your company?

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P
9:13 pm EDT

Billion Stars Express hi

pls improve your staff service,yesterday tbs 11pm bus delay until 12:30 am ,when stopping at rest place driver never let we know got a break ,driver taken phone when driver on the road ,we ask driver why wait so long driver no answer and saying with handphone only,im feel not safety ,5am arrived at jb go petron need 46min waiting i dont know we waiting for what,i see driver speaking phone only, 7am plus arrived custom but not jem verry angry

pls dont waste our time your staff say next time no need buy billion bus ticket

waste my time waste my money taken cab car go woodland

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R
6:20 pm EDT

Billion Stars Express cheating bus

I booked the ticket from Penang to Klang Malaysia but the driver changed all the passenger to some local bus name ekadha

He pick up the passengers in Penang Central and drop outside Penang Central

Cheating driver

The new bus has no seat facilities. In my seat already one person is sitting
I driver asked me to sit at last seat and shooting
Last seat in broken conditions

My worst bus travel in my life
I want to book a Police case or consumer court for Billion star Management

I no reply from Billion star I will

Very cheating I am looking

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J
4:00 am EDT

Billion Stars Express very poor punctuality and horrible arrangements

Waited for almost 2 hours, only to have the lady to tell me that it's a merged bus, and that it's free sitting. I almost had to have up sitting on the bus because there are no seats left. Luckily I could manage to squeeze into the back seats as I am small sized. Horrible and if I could get a refund of this ride I would want it ASAP! Same with my trip from Singapore to Kuala Lumpur, delayed by an hour. NEVER AGAIN

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D
9:28 am EDT

Billion Stars Express service

Time of 21:17 12th Jul 19, along lebuhraya utara selatan near semanggol, the bus with plate number of WVT 1551 left side have no light, cut cross to right side of road without signal and even the car behind at right side is driving fast, nearly crash.Since the bus is quite long in height, shouldn't have such action occur. Your kind attention on this is much appreciated.

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S
7:08 am EDT

Billion Stars Express time

Please follow the timeline you guys schedule at any bus stop provide.this will be my last time riding with the company, even the drivrr smoke while driving the bus.and in addition to that too much pit stop.4 and a half hour trips become 6 hours.i cant even beleive there is still a lot of people ride the bus, reminder to all never ride this bus. Hope you guys go bankrupt soon. Wasting my time ffs

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W
5:11 am EDT

Billion Stars Express bus services from tbs to seremban

TICKET NO: BSE190600003781
NAME: WONG JUN HUAN
DEPARTURE TIME: 03:15PM
BUS IS LATE FOR 1 HOUR AND 45 MIN, AND I AM STILL WAITING FOR IT. DEAR ADMIN, I AM REQUESTING A REFUND(RM 9.00) FROM BILLION STAR BUS Express. YOU ARE WASTING YOUR CUSTOMER TIME FOR ENDLESS WAITING. Kindly get back to me ASAP through my email address [protected]@myusminfo.com .
Do improve your service quality from now.
God bless Billion Star.

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Z
5:15 am EDT

Billion Stars Express counter selling fake ticket

I brought a fake ticket from counter 5, sungai nibong. The counter refuse to pay back me my money. Please look into it this issue. I have consult other counter saying this is a fake ticket. Never go counter 5, sungai nibong. I have the evidence attached. The bus driver say this seat is already sold to another person. This ticket is sold two time. We fire a police report to counter 5, they say going to pay, but until now they will keep ignore our call. I everyone can be alert for this counter.

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9:46 am EDT

Billion Stars Express I am complaining about the schedule bus!

I booked my bus ticket from ipoh to kl sentral on 9 june 2019 9:30am. The bus delayed from 9:30 to 10:45! It's ok! Then the bus only stopped at tbs instead of kl sentral and didn't inform me that the bus won't stop at kl sentral. I am not from semenanjung malaysia so I don't even know the surrounding. After 30 minutes departing from tbs I thought I will reach kl sentral but when I check the map I am going to johor. And it was a direct route! I had a very bad 12 hours sitting in a bus which I can arrive in 2-3 hours at my destination! I hope the company can contact me through my email ([protected]@hotmail.com) and give me an satisfied solution for this case!

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8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Billion Stars Express rude staff at counter sg. nibong

Such a rude staff ... Indian girl(without specs)..
Didn't even bother to inform the change of bus...
We have been waiting downstairs without any update.
When I went up to the counter and ask at 0750am, she said bus changed and gave the new number, and rudely said next time ask someone down there... I replied because there is no one I came up... I also said why don't anyone come down and inform ( there were 3 staff including her) ..then she called me "excuse me" a few times... I replied I'm gonna make complaint about you..then I came down..
When I came down to the respective bus only there were a guy collecting ticket.. till then there were no one...
Then she came to the bus and accuse me for taking her pic and she shouted ... Dont take my pics...if u don't like get down of the bus... I replied I paid for it so I won't... then she was telling to a Malay guy ( who collect d ticket) about the issue we had at the counter ...
Suppose 0730am bus delayed upto 0823am.
Very bad service 😠😠😠😠😠😠😠

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W
5:21 am EDT

Billion Stars Express bus delayed for two hours, bus driver refused to drive

I booked a bus from Klang sentral to larkin sentral at 8th June 2019(2pm). The bus was late for 2hours. I was tried to understand that the reason of bus lating due to it is the third days of Hari Raya Puasa. But the bus stopped at Jalan Terminal Sentral for one hour and the bus driver refused to drive to Johor Bahru as what he should do. He let the whole bus waited for one hour plus and now it 5.14, the bus still haven't move yet. He was asking the other bus (WWA 8865) to take over his passenger and he is going to drive back to Penang. Which I can considered he is giving up his duty. If I was purchased the other company's bus, I think I can arrive at Johor Bahru around 6.00pm if there are not any traffic jam on the high way. This bus driver of the company are seriously not responsible to their duty and to passenger. The bus plate is DDK 7111 and I don't know the bus driver's name. I promise that I would never purchase this bus company again and I hope that this complaint board will do anything should do to this bus company. This is wasting people time.

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4:15 am EDT

Billion Stars Express baggage

I was supposed to travel to billion star Express 07/06/2019 but they send another bus. the bus tell us to go toilet at their stops n the Irresponsible diver had left 4 person at the stop didn't check the passenger. I had my bag inside bus got my passport hostel id company id n room keys inside bag. But your company isn't helping me to find my bag. When I call ask about my bag they will end my call.

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4:16 pm EDT

Billion Stars Express bus number - dbt 2255

Bus number- DBT 2255, time 12 30 AM from TBS Kuala Lumpur to Penang

The conductor of the bus was extremely rude and disrespectful towards me and my mother. This man with a long beard, first he started with cat calling and Eve teasing and then mocked us for our race.

It came to the extend that I had to ask him what his problem is but he continued murmuring under his breath and walked off. Even some passengers of the bus saw this disrespectful behaviour. This is not tolerable and should be taken action at

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Billion Stars Express In-depth Review

Company Overview: Billion Stars Express is a reputable bus company that offers reliable and comfortable transportation services throughout Malaysia and Singapore. With years of experience in the industry, they have established themselves as a trusted choice for travelers.

Services Offered: Billion Stars Express provides a wide range of services, including express bus transportation, charter services, and tour packages. Whether you are traveling for business or leisure, they have options to suit your needs.

Pricing and Value: The pricing of Billion Stars Express is competitive and offers good value for money. They provide affordable fares without compromising on the quality of their services. With various ticket options available, you can choose the one that best fits your budget.

Customer Service: The customer service of Billion Stars Express is commendable. Their staff is friendly, professional, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service to ensure a pleasant travel experience.

Booking Process: The booking process with Billion Stars Express is simple and convenient. You can easily book your tickets online through their user-friendly website or mobile app. The step-by-step instructions make it hassle-free to secure your seats in advance.

Fleet and Amenities: Billion Stars Express boasts a modern fleet of well-maintained buses. Their buses are equipped with comfortable seating, ample legroom, and air conditioning to ensure a comfortable journey. Additionally, they provide amenities such as onboard entertainment and Wi-Fi on selected routes.

Safety and Reliability: Safety is a top priority for Billion Stars Express. They adhere to strict safety standards and regularly maintain their buses to ensure a safe and reliable travel experience for passengers. Their experienced drivers are trained to prioritize passenger safety.

On-Time Performance: Billion Stars Express is known for its punctuality. They strive to maintain a high level of on-time performance, ensuring that passengers reach their destinations as scheduled. This reliability makes them a preferred choice for travelers.

Route Coverage: Billion Stars Express has an extensive route coverage, serving numerous destinations in Malaysia and Singapore. Whether you are traveling within a city or between different states, they have a wide network that allows you to conveniently reach your desired location.

User Experience (Website and Mobile App): The website and mobile app of Billion Stars Express are user-friendly and easy to navigate. You can easily search for routes, check availability, and book your tickets with just a few clicks. The interface is intuitive, making the user experience seamless.

Customer Reviews and Ratings: Billion Stars Express has received positive customer reviews and ratings. Customers appreciate their reliable service, comfortable buses, and friendly staff. The overall satisfaction of passengers reflects the company's commitment to providing a quality travel experience.

Additional Features or Benefits: In addition to their transportation services, Billion Stars Express offers various additional features and benefits. These may include loyalty programs, special discounts, and exclusive offers for frequent travelers. Keep an eye out for these perks to enhance your travel experience.

Conclusion and Recommendation: Overall, Billion Stars Express is a reliable and customer-oriented bus company that offers a comfortable and convenient travel experience. With their extensive route coverage, competitive pricing, and excellent customer service, they are a recommended choice for both local and international travelers.

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Contact Billion Stars Express customer service

Phone number

+60 111 066 1111

Website

billionstarsexpress.com

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