Billion Stars Express
reviews and complaints

Buying ticket online at 2pm and trip time 2.20pm but 3.33pm bus still not arrive. Very late! Trip Date 18/04/2022, trip time 2.20pm Departure: Pasir Gudang Destination : TBS Seat 5A.

Bought ticket for 12.30pm from JB larkin Station to tbs bus was 1hours delayed. Then there was a passenger claiming that my seat was hers.. End up both of us have bought same seat num. Same happened to another passenger. Then the driver just asked us to sit at any empty seats. Already having one hour delay the bus made a pit stop at tun aminah Station to pick up some passengers. Just when I tought finally I'm reaching tbs. The bus exit its way in seremban for another pit stop. This was not on schedule. I reached tbs at 6.30pm. A freaking 6hrs journey. Wasted my time. Mentally stressed due to long journey. The worst experience.

I bought tickets online and the location I wanted, but when the bus came, the counter did not give real tickets! It's a piece of paper with a license plate! I got on the bus. The original reservation was also seated by others！The ticket I bought is at 8.15 p.m. on April 10th. And the bus very untimely!

Bus supposed to come at 8am, but just arrived at 846am. Then when I want to seat on my designated seat, the seat already taken by others as they stated they also book that seat as shown in their ticket. So I need tk sit randomly! Bad bus service!

Bought ticket for 3 pm and it’s already 4 pm and not here ! NOT THE FIRST TIME HAPPEN THIS WAY FIRST TIME WAS ALSO ONE HOUR PLUS WAIT.

Ticket bought for 8 pm , and they arrived only at 8.40 showing zero remorse , and were extremely rude without cause and refused to allow us carry our OWN hand carry with us. If asked for reason , they just rudely dismiss us and say get down. Very rude. Not organized at all and said “just sit anywhere empty don’t bother” . Left only at 9 plus pm at their own sweet time. Bus condition not maintained and is very dirty . Humid smell and seats not clean at all.

I just lost my things during my journey from Terminal Bas Sg Nibong to Terminal Shah Alam at 20th March. The bas depart at 12.20 am. Arrive Terminal Shah Alam around 7.08 am. The plate number is KEQ 8111. I tried to call hq that manage lost and found item ([protected]), i tried calling that number a lot of time for the past 2 days. NO ANSWER AT ALL. I tried another alternative to call other number which is [protected] which i found at google. When i mentioned about my lost item, he immediately point that i should contact another number ([protected]) which i already contact a thousand times. But he uses such a rude tone. Im still being patient by asking if theres other phone number i can get because the number is not picking up my call. HE BECAME ANGRY AND POSESSIVE AND SAID THERES NO OTHER NUMBER. I just ask for another number, just in case they have like office phone or something. Why would he be so angry. The one who answer the call is this indian guy. If you dont know how to do your work right, just quit ! I also work as customer service and i know how tired it is to answer every question from customer but that does not give you the audacity to being rude to customer.

Why billion star(bus no: WJF 6633) allowing free seating when customer already bought ticket following seat numbers? This is not satisfactory at all. We bought ticket expecting good service from billion star but you guys fail. Even the drivers and counter person charge is not helpful at all. Bus time is 9.30am but arrive late at 10am and leaving at 10.20am.

Date: 14/3/2022

Time:9.30am

Depart: Tun Aminah Johor

Arrival: TBs kuala lumpur

The driver talking on the phone and driving slowly in a zig zag manner. I feel its unsafe and already its 2 hours late and going slow and unsafe makes me super mad. Plus the bus arrived to the station 2 hours late today and they collected different passengers at various timings together. This has caused me wait almost 2 hours. If it's 1 hour late it doesnt matter, this is 2 hours!

Ticket on 9 pm

Now almost 10 pm

Bus still not arrived

Purchase the bus ticker form Shopee on 14/02/2022

Ticket departure date is 17/02/2022, time 3:00am, at Ipoh-Amanjaya Bus Terminal

-purchase 3:00am but bus delay till 4:00am only start on a journey

-purchase that is no inform have many drop point, when on the way going, per person leave a different place

-when purchase write estimate time will be 5:35am reach KLIA, but i'm reach the timing is 8:30am, my flight is 9:25am, when reach i cannot go in already

i need to change my flight ticket to next day, and i need to find a place at KL stay 1 night, who compensate my lost, please give me the solution

I bought a trip ticket online from Ipoh Amanjaya to KLIA2. It took more than 4 hours to reach KLIA by dropping the passengers to the different bus stations, itu tak apa...the most worst experience is the botak malay driver only drop the passengers at KLIA. This is the 1st time I took the Billion Stars Express so I dunnoe he will only drop by at KLIA and won't drop by at KLIA 2...so he straight away continue the journey from KLIA to Seremban...it was so ridiculous that he never announce to us about that. After we arrived at Seremban bus station, we argued with him about the dropped off destination. He said we can take the shuttle bus from KLIA to KLIA2 when he dropped us at KLIA but we never do so. What the [censored] he talking about, then what is the point I bought the ticket for the destination is KLIA2! SO BRAINLESS! Dunwan waste my time argue with the idiot driver, I quickly took a teksi rushed to KLIA2 cuz I almost missed my flight. I swear I won't take this bus Billion Stars Express again! Jangan! Jangan bagi I tengok kau lagi, si botak!

Says membeli tiket online ..nak tukar tiket..tapi masing masing lepas tangan..take tahu nak call siapa lagi..kol kaunter macam2 Alasan..mohon bantuan [protected]

I take a bus PPF 2555 from Penang to Kuantan at Sg. Nibong 9.15 am. Bus depart at 9.40 a.m. Stop at Ipoh at 12.30pm to take passengers. No toilet break. I have to ask to go to toilet.

Bus reached KL at 4.30 pm. Again no lunch or toilet break. I have to ask and rush to toilet. I was shouted at by one man his KL colleague l think to hurry up and bus is leaving.

Bus stop at Temerloh at 6.15pm. I went to toilet and wanted to buy some bread at nearby 7 Eleven. The bus driver a bald head Malay guy show hand signs that bus is leaving to stop me from going to the 7 Eleven. Another driver told me to take flight if want fast. Very unreasonable. Not time to buy food and 6 hours time for toilet break.

I controlled myself not to quarrel with this idiot bald head Malay guy in his 30's l supposed and probably end up with a fight. He stared at me as though l have done wrong.

I hope your management will tell the drivers to be more courteous and reasonable in treating the passengers. Please tell your driver to be more professional. This bald head guy attitude is terrible. I will not take your bus anymore and tell others in social media too. 12 hours with no time for food break and 6 hours for toilet break. Do you expect everyone can do that? Please tell this PPF 2555 idiot driver from Penang to Kuantan at 9.15 am to buck up.

I wish to change my return ticket from Penang to Kuantan on 9th to 11th February 8.30am. I call your hotline 011 [protected] yesterday and today but no one answer.

I managed to call your company at Penang, number 011 [protected] today and asked for refund because l have bought another return ticket online at 11th February. I try to call your hotline today 011 [protected] but also no one answer. As a result l have no choice but to buy the ticket. Your team has forwarded my request to the management today.

My bus trip is from ipoh to shah alam at 11.45. Now (5pm) driver ask us to wait at tbs fr the next bus to shah alam bcs he have to go to jb? Whoever did the schedule... plan the route well to make it more convenient for passenger. We are paying fr your service so dont treat us like this. As I see the review alot of people complain on the same prob. That shows that billion star express is not professional at all. Dont blame the driver fr doing so... Its their job to follow management orders

My first time travel with this bus was 29th Jan 2022, booked 9.30am and the bus late for almost 2 hours and suddenly change and combine us with other bus where travel same location, seat that I booked not available and I have to sit wherever empty. The funniest thing is that the bus stop somewhere and wait for so long to depart, and conclusion. Booked 9.30am bus and arrive Sungai Nibong (Penang) at around 9.00pm. Stated 5 hours trip and I understand CNY will took more than 5 hour but it took almost 12 hours because of the lateness and stops. Well done Billion Star

Second time was 2nd Feb 2022. Very dissappointed to this lousy company with [censored]ty bus driver. Already booked the ticket one month ago, no choice have to take it. This time the bus arrive on time. AND! during the first stop at petro station the driver shout at us saying that who wants to go toilet go now. Okay, and the toilet was packed and even the store at petro station only allow 5 customer to get in. We wait for the toilet and store to buy some water. The driver open the store door and ask who else haven't get on the bus, and he tell us 'I bagi 1 minute lagi, kalau lambat I pergi terus tinggal u kat sini' in VERY RUDE WAY infront of everyone in the store. Stupid [censored].

Your bus late for [censored]ing long and switch us to whichever bus u want. During rest station can't wait for your customer to settle everything before depart. At least inform us how long u would stop. Very worst experience and unprofessional service provided.

Couldn't remember the first bus

The second trip bus plate is WUY 1551

Well done again billion star

Hai .. saya salah satu penumpang bas billions star number plate CED 5111 dari shah alam ke penang sentral aaya nak buat aduan berkenaan barang saya yang hilang ketika menaiki bas tersebut .. barangan yang hilang adalah kasut jenama skechers

Driver dangerously come into right lane. Almost hit my car.

Incident happen on 18 jan 2022 at 7.30pm southbound.

Plate number PPC9111

Kindly investigate and teach driver to be careful