Billion Stars Express
reviews and complaints

First time using this bus. I bought my ticket online (TBS website) and the only available seat is 2A. When I come on board, turn out it was two storey bus (?). They asked me to seat at the top one. But then I cant find seat 2A. The guy said 2A doesn't exist. Only 2B and 2C. He then laughed and said 2A is the stair. The hell? I'm paying RM40 for this sht? After that he said just sit anywhere. I hate this because I'm full of anxiety, what if I sit at other people's seat? What if someone come and claim it was their seat that I sit in when the bus stop at another terminal? If there's no seat, don't put it on the website.

My gf bought a ticket from penang komtar to tbs, kl. The time of the ticket was clearly shown in above 8:15am. The bus come late on 9am. Ok fined wasted almost 45min of nothing. Understand that there is too early for some of driver or those drivers would like to go for breakfast or whatever [censored] 1st, can you all next time please prepare earlier drivers? Get your guts and take it as your responsibility come on! Then driver ask my gf to drop her backpack put inside the bottom chamber of the bus wtf is this [censored]? She waited your bus from 7.45am in order to punctual before 8.15am (even your ticket say so to reach 30min earlier before) but did your company apply any of the sop? Come out of all this [censored]ty rules to follow? So she need to starve herself from 8.15am to 4.30pm with a cup of milo. Wtf is this.. Here come the next issue, go sungai nibong take others passenger.. Ok fined, maybe this is what kind of whatsover the rules of the company is.. So there is a result of waiting again. The girl who sit beside the ticket was 9am of the ticket. Understand to pick up all 1st.. To save money for company save for petrol or what kind of reason behind is. Then after pick all, finally the car started to move on. Then (billion stars express) can you define what [censored]ing express is this from penang 900am to 430pm kl with status of no traffic jam in highway? How to compensate when your [censored]ing time is delayed

I have been waiting for hours at tbs for the bus and when it arrive and after i was seated i was asked (like a cattle) to leave the bus and take the next one.

Then after half an hour or so and then only the next bus come and suprise2 i was once again denied entry.

Im curious did i buy the ticket from a fraud but i bought from a machine in tbs i didnt know that ticket machine can be an 'ulat' a scammer now.

At 00:54 i still have not see any changes to my predicament.

Ticket id:kios220600001955

Tbs - butterworth

Date:02/06/2022 11:59pm

Seat:8a

Trip no:499

2/6/22 i bought a ticket from tbs to jb at 6:30pm. The bus delayed quite long for like 2 hours without me knowing any update. I am so frustrated that the bus delayed that long which im supposed can arrive earlier. Dont you think that I have an urgent matter that night. Im very disappointed with your services and not gonna use your services again!

My bus time was 7.45pm but the bus arrived at 10.45pm..useless bus services..if u guys can't follow the punctual time,u are not having qualifications for doing this bus services

...we are PAYING man...!how could you doing this to us... NONSENSE...

Tickets at 8.00 in the evening, but they are all 9.30 and haven't gotten on the train yet！

I brought bus trip from TBS to Johor Jaya on 20/5/2022 11pm, I waited patiently at the TBS platform 19 since 1045pm. The scheduled bus WVH1551 then late/delay until 2359 without any notice, then was late/delay AGAIN untill 21/5/2020 0030am without notice! I waited in the platform from more then 1 hour 30 minutes. The Worst bus service I ever had!

My departure time from JB to TBS is at 3.00pm, 19/05/2022. But 4.30pm the bus still not arrive. What the hell are you guys doing? Its not delay 10 or 20 minutes, it has been delayed for almost 2 hours! If I got extra money I will buy another ticket so I can make a departure earlier. But I dont have any choice. Just wait like an idiot! Stupid. So what will you compensate us as passenger?

Terlalu lama bagi cust tungguuuuuu, berejam, bila tanya staff larkin central tanya, jawab dengan kurang ajar he and she said "alas baru berapa jam kak kena orang lain lagi lama" kurang ajar layan cust macam tu, staff bus very poor service buat cust tunggu lama berejam tanpa solution just canal

Je tapi tak ada solution tunggu berejam rejam, please nak beli ticket fikir berjuta kali. Jangan pilih this company.

Bus not punctual. Did not arrive as per ticket arrival date. Cause delay on my departure time.

Seek for refund.

Good Evening, I would like to complaint about my unsatisfied trip from Terminal Amanjaya Ipoh to Terminal Seksyen 17,shah alam at 6.30pm, trip number BSE 475. First of all, the seat that I booked was dirty and when I complaint about this to the bus driver, he was super rude by answering "that's not my problem, the pervious passenger is in responsible for that". I answered that "I paid for this journey and I need a clean seat" but he replied in a rude manner " everyone pays so I can't do anything" this was super rude and I was really upset with this behaviour of the driver. And another thing that I would like to mention is that throughout the journey, the driver was on the call, this might be dangerous for our journey. I would like to tell the management to take further action towards my issues. Thank you.

I have put my very expensive water bottle inside the bus. Can I know it’s there any way to find back that water bottle ?

Hari 8/5/2022 ahad bas ni bukan guna bas billion star (bas persiaran) dan ada kerosakan bas berasap berhenti dah 2 jam takda apa2 ka boleh tolong untuk penumpang, billion star tolong upgrade sikit sistem jngn cincai!

Bus from shah alam to penang. Ticket 6:30 pm. 11:00 pm still not arrived yet. Very very very bad service. Your company should closed down.

7 May, My bus supposed start drive 10AM, from JB to KL , bus was delay till 12PM, then the driver round round in the town, I am still at Larkin area 1PM, if I drive for one hour I already can reach kulai already, don’t know why the driver round to mount Austin then come bc Larkin again. Bus is ETIKA BILLION STARS 574, the most wrong decision I choose this bus. Then ticket is more expensive then other buses, 45 ringgit

Departure time for this trip according schedule is930 ,now time is 11.22 bus still not yet appear

I was booked a ticket 1330 from Larkin to TBS. However time now 1520. I still haven’t see the bus. Missing ? Flood ? Bermuda Tri ? Never understand how this company manage their system. Worst bus service

Refund me ASAP. Only realized when I saw seat No. is different from what I booked. this is disappointing. tempat duduk tak selesa. seat kecil. 6jam duduk seat sempit. bas pun tak dpt billion star. dpt bas persiaran murahan.

30th april 2022. 9:45am, BSE-311

Penang sentral to TBS.

contact me for refunding settlement

[protected]@gmail.com

Dah sejam tapi tak sampai lagi bas, lama betul delayed nya

I booked billion star Express on 24th April 2022 for 12 pm bus to Seremban but the bus came was not Billion Star bt Etika. The bus waited almost 1 hour to make bus full then move out from larkin. After move out from larkin, it goes to Tun Aminah Bus Station and waited nearly 25minutes, already lost 1hour 25min waited just like that. After move from Tun Aminah bus stop now waiting at RnR so call washroom stop. Almost 2pm but we have past Johor yet…This bus poor in comfort, aircond not well chill enough.

Worst ever ride i have ever experience. Please do something or you people tend to lost customers.