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4.4 1572 Reviews

Big Lots Complaints Summary

30 Resolved
246 Unresolved
Our verdict: With Big Lots's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:47 am EST

Big Lots discrimination

Me and my wife and our 3 kids went to Big Lots in Merced CA to pick up some cleaning supplies, as we were browsing around to purchase other items we were followed by employees down almost every isle. We had no bags, purse or baggy clothings and were just shopping around sometime later we notice security from the mall entered the store and stood about 10-15 feet away from us and just kept on staring at us. Me and my wife are of interracial relationship I am Asian and she is Hispanic, I used to work the mall security and I know how they keep an eye on shoplifters but we did nothing to cause them to watch us like criminals last time I check it wasn't against the law to browse for items to purchase in any store. After security came my wife grabbed our last item to purchased and we paid up at the register while security was still watching us as soon as we paid and exited the store and got to our vehicle security immediately left the store and drove off. I have never felt descriminated in my entire life until this incident I have emailed Big Lots and notified them of the incident and not once have I received any feedback

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pobarjenkins
Minneapolis, US
Nov 10, 2017 2:28 am EST
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Unfortunately you don't have any actual evidence or proof that they were discriminating against you.

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2:03 pm EST
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Big Lots discrimination

My sons rode their bikes to Big Lots today, 11/7/2017, to buy Elmer's Glue so they could make slime. On their way into the store, they were stopped by the manager, Jackie, who was outside collecting carts. Thats when they were told they could not enter the store. She told them they "needed to leave". Of course, my sons called me on the spot. When I went to the store to ask the manager what the problem was, and where was the signage stating that persons under 18 had to be accompanied, she proceeded to tell me that "other kids" had previously "wrecked" the store and that is why my kids were denied entry. I told her that my kids do not steal, nor do they "wreck" anything let alone public stores. I feel there were other ways to handle the situation and she did a piss poor job. My sons should not have been subjected to that, period. They have never wrecked that store or any other store, she's never even seen them in that store. I will not let it go because the manager was dead wrong and its not ok. I also feel as though it was discrimination. If you have a policy such as the one the manager stated, it should be POSTED somewhere and not made up on the spot. You will continue to hear from me until I'm satisfied with the outcome. Jackie's (the "manager")attitude sucks. She has zero interpersonal or customer service skills. i gaurantee she assumed my kids were just some "little black boys" with parents who aren't present. I will be relentless until I receive the desired outcome. Bottom line, my sons did nothing wrong & should not have been denied entry due to some stranger's previous actions.

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pobarjenkins
Minneapolis, US
Nov 08, 2017 2:51 am EST
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Technically the store does have the right to refuse service to any customer. You stated twice in your complaint that you're looking for a particular outcome but you don't mention what that is.

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8:13 pm EDT

Big Lots store locked the doors before closing time

The Big Lots on Dixon Boulevard in Cocoa Florida closed at 8:58 p.m. while we were standing in front of the door they were at the register ignoring us. I knocked on the door I pointed to my cell phone and said you close at 9 pm . my cell phone says 8:58 pm. They had to already of locked the door before that time. they are on 1131 Dixon Boulevard Cocoa Florida 32922. Phone number is [protected]. The one employee was male white a little heavy set. I enclosed s picture one of the other employees. There were a total of 3 employees in sight. I was going to buy 10 totes at $13.50 each. I am very disappointed. I hate it when stores close their doors early.

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pobarjenkins
Minneapolis, US
Oct 31, 2017 11:20 pm EDT
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It's just as possible that your phone may have been behind. Either way, I highly doubt that you would have completed your entire purchase within the two minutes. Entering a store two minutes prior to closing to make a purchase that would hold employees after store hours is very rude. You should have left for the store earlier. These employees have families or jobs or other commitments to attend to. If this is something you do on a regular basis (which is sounds like it may be), I guarantee you that those employees hope you will not return.

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7:52 pm EDT
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Big Lots everything

Any food or candy or snacks my wife I purchase at big lots in archbald pa is down right bad. No rotation of stock. I buy alot of food at this place and I'm so disappointed. Spend alot of money at this store. I bought a candy bar that exp date was 6/17. Really come on. I work in a grocery store always rotate food. Got can of sardines in mustard sauce opened the can and almost threw up. Rotten fish. 6 cans in the trash. Starting to think no more shopping here. Just bummed

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10:24 pm EDT

Big Lots customer service

Today I was at Big Lots, I haven't been there in a while so it was nice to look around and see what they had. The floor associate I communicated with was very helpful, she helped me with everything I needed, and even checked me out as my cashier later on. While cashing me out, another associate came in and to nicely put it was as rude as all get out to the girl who had been helping me. I feel bad for the girl that was helping me, I think her name was Page. She was cashing me out and the girl came in and was making an announcement, she turned to her and said, "hey, I can't hear you and I'm right next to you, can you please speak up. I had that..." and was basically cut off from that associate who said, in front of me a customer, "You can't tell me what to do, your not a manager, you should just get fired [censor]." The associate I had just looked like she was going to burst into tears. I would have if I had been in her shoes and one of my fellow co-workers had spoken to me that way, it was hurtful. I honestly will never go back to that location ever again. For that girl that helped me today, I wish you the best, you were a great help.

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7:54 am EDT
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Big Lots an another employee and I had got into it yesterday at work and after that happened she was disrespectful to me.

This incident happened yesterday October 10th 2017 at around 3:17pm or 3:20pm. The employee came into our breaker's where I was sitting on the couch waiting to leave to head out to catch the bus home, she was yelling at me because I told her that I was doing repack but then I realize I was doing a U-boat, and she said that "you been here long enough to know what a repack is." I realize that I was doing a U-boat instead of a repack, but the way she said it to me is the reason why I am filing a complaint. The way she was talking to me was very disrespectful. So after she said that to me, she left and came back into the break room, and it was about 3:30pm, and I was still in the breaker's sitting down, and she was yelling at me again about not doing repack, she told me "I am not going to have enough time to finish six boxes of repack!" Then after she said that she told me "We are not friends anymore." I told her "okay, that's fine". So I get up and walk out of the breaker's to catch the bus to go home because it was the end of my shift and she comes from around the corner following me with a shopping cart yelling at me to "get out" she kept telling that to me and kept following me out of the store. This was around 3:35-3:37pm. She also hit me with the shopping cart. I told her "Don't run me over with that buggie." Then she said to me "I don't care about you getting mad." She was very disrespectful to me and I know Big Lots do not tolerate harassment and mistreatment like that. I told one of our managers, that she (the employee) was bothering me. The manager said to "just ignore her and tell her that you work for Big Lots not her." I did not tell her that because I could not even get a word in with the employee.

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1:57 pm EDT

Big Lots chair replacement

My outdoor wicker reclinnig chair woven wicker is cominig apart after less then a year. I tried dealing with the store but they told me that it was pass 90 days. So I'm writing to you as my last resource of having this situation taken care of. All that I'm asking for is to have this chair replace, and when i ask the store about replacing it they told me outside 90 days and the chair was discontinued. Please help resolve this issue.

Thank you
Altoro Hall

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Update by AL Hall
Oct 07, 2017 2:04 pm EDT

Replacement of outdoor wicker reclining chair, because wicker is falling apart. And the store tells me its beyond 90 days and thiz chair is discontinued. I just want a replacement chair.

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11:44 pm EDT

Big Lots a manager

I went into the store in the Palmetto Bay location on us1 doing my usual grocery shopping when I noticed a manager named (Mary) yelling and degrading a fellow employee telling him he’s slow and stupid and this employee has always been nice to me and helps me when I need something off the top shelf so I am defending him in his place I hope something is done about her because this isn’t the first time I witnessed her act unprofessional and I’ve heard she doesn’t get spoken to from other managers because all the managers have her back and they rather get rid of an honest working employee who takes abuse from her than talk to her because she’s a bully and it’s isn’t right I’m a psychcyratrist and from what I’ve heard Mary goes on a power trip because of her manager status I hope who ever reads this have a talk with her and the way she verbally abuses coworkers

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3:36 pm EDT

Big Lots racist comment

Hello, my name is taleyla Gregory, and I was at your store in Youngstown; when an employee made a remark to another employee about black people, and welfare. I'm African American, and I'm highly offend.I went into your store as I do every two weeks, and I've never experienced anything like this. I'm hurt disgusted, and it saddens me I will never step foot into your store until this is handled.

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1:49 am EDT
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Big Lots to stop – refund & provide the details of transaction…vsp/2848/arindam chakraborty/2017

Under section Crpc 91

OW NO.DCP/NM/CRIME/CYBER/ 2848/2017
Cyber Cell, Sector – 10, CBD, Belapur,
O/o Dy.Commissioner of Police, Crime Branch,
Navi Mumbai. Date: 23/09/2017.
Tel No. : - 022- [protected].
E-Mail Id: -cybercell.[protected]@mahapolice.gov.in

To,
Maneger
AXIS BANK

Subject : -To stop – refund & provide the Details of transaction…VSP/2848/Arindam
Chakraborty/2017

Sir,
This office is enquiring a complaint of Mr. Arindam Chakraborty Regarding Fraud Transaction by unknown person on his debit card as bellow.

Sr.No. Debit Card no Date Amount Marchant
1 [protected] 22/09/2017 781.08 USD BIG LOTS STORES

It is requested to provide the information on following point at earliest.
1) Provide details of said transaction.
2) Current status of said transaction .
3) Specify the Gateway of Transaction.
4) Refund said transaction
5) Any other relevant information regarding Transactions.IP In IST/GMT

Please treat this letter most urgent.

With Regards
Ankush Khedkar.
Inspector of Police,
Cyber cell, Crime Branch,
Navi Mumbai Police

St.Xavier’s High School & Jr. College Sub – W. Experience
Nerul, Navi Mumbai Sem – I [protected])

Name ; :

Topic : Home Activity Date :- / /

* This Sheet Should Be completed by the student and submitted
in the class teacher on 18/09/2017 (Monday)

1 Draw and write a creative slogan on “ Save Water”. [ colour it]

II. a) Write oneway through which we can stop wastage of
water (1)
------------------------------------------------------------------------
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b) Stick and name the plants which grow only in water (4)

----------------------------------- -----------------------------------

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9:39 pm EDT

Big Lots treatment of employees

Writing on behalf of a friend at the Murrieta, CA location. 3 Weeks ago she was suspended for something she didn't know was wrong, 2 weeks ago she was supposed to find out her fate. As of today she's heard nothing and keeps getting the run around when she calls. At one point she was told she'd get a call back later, last weekend, and heard nothing sense. She found out her coworkers all thought she was fired. She still has not received pay from the day she actually got suspended, and that day is a whole different issue entirely. She was by herself with no one in the room on her bahalf. Asked leading questions designed to tr and get the response they wanted ("You know what you were doing was wrong, right?" She didn't) and then was scared enough that they were able to force her to handwrite and sign a note about her actions that THEY dictated to her, not in her own words, including her saying she knew what she did was wrong. She thought it would go in her file and she'd go back to work, but when she finished that's when they suspended her. It is ludicrous, ridiculous and absurd that they had the ability to back her into a corner like that, but not the ability to tell her whether or not she still has a job after 3 weeks of her being the one who has to initiate any sort of contact. I am appalled and very angry about this treatment. No matter what she did (used a coupon at check out that she wasn't supposed to, but thought was ok because others were doing it too, not sure if they're being treated the same or not), she doesn't deserve to sit in the dark for this long. If no one steps in and clears up this matter that should be long resolved so that she can move on with her life one way or another, I will never shop at a Big Lots location again, and I will also take every chance I get to make sure no one else does either. I will make it clear how they treat their employees, and that they don't deserve our money.

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9:38 pm EDT
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Big Lots wallets

You have a warning tag on them if it's not good for calif and does not say what would cause cancer or miscarriage you would think the company would list the problem . I was going to send went to California until a coworker pointed it out to me. Thank you to a coworker I asked if I could call and find out what it is I was told not on my time with big lights . I was going to send one to California Thank you to-coworker I asked if I could call and find out what it is I was told not on my time with big lots I have had customers ask me about it. 😏

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11:35 am EDT

Big Lots running of store

Tall older gentlemen putting out merchandise while customers are trying to shop and had no concern that they could not get past his mess of empty boxes and merchandise blocking whole aisle. Had a skid blocking the aisle with paper products and you could barely get a cart through and there were numerous customers in this aisle shopping. Constantly trash/boxes and shelves all around store. This has been the case a few times I've been here to shop. I just had enough of dealing with this clutter and mess while I try to shop. It very annoying when you can't shop what you need cause someone has stuff everywhere blocking that aisle putting out merchandise. Or when you are constantly bumping in to things or running over trash in cart.

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Heidi Denman
, US
Sep 24, 2017 3:00 am EDT

Hello, as a stocker at a Big Lots location in Massachusetts I want to apologize for your experience. I understand your frustration because I live it. Please understand it is most likely not a lack of caring on the part of the employees. We are required to put out product during normal business hours to allow for better coverage for the store but this does create many problems for us. We have to put out a ridiculous amount of merchandise without nearly enough time to do so. Stockers are also the main people on the floor so we are constantly pulled away from our tasks to provide customer assistance and cashier support. We are customer service driven and we are more than happy to help find an item or answer a question or even just have a nice conversation about the weather but it does impact our ability to push out merchandise. When this happens people forget a box that may have been left on a shelf or it may take longer than expected to clean up a work space. I'm not sure about your location but mine is often understaffed for the amount of work to be done. We do care about your experience and how the store looks to the public but often we are caught between trying to finish our assignments and providing top-quality customer care.

I hear the same problems at other locations so it seems to be more of a system problem and not an employee problem. I know the employees and management at my store care a great deal about our customers experience and have become quite friendly with our many regulars but we face the same problems with clutter that you have experienced at your location. We just do not have the time to get the job done as well as we would like. I am hoping that the message gets heard at the corporate level so that changes can be made to better the experience both for you and my fellow employees.

Our corporation is very customer service driven and when they hear from customers they take it very seriously. The problem is that a majority of complaints are only heard at the local level and sometimes our hands are just tied due to policy or system constraints. If you have not done so I would share your experience with our corporate office. I would also encourage you to include things that have been a positive with your local store, it helps with morale when we know what we are doing right. I would hate to lose you as a customer and your feedback would help in improving future shopping experiences.

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2:29 pm EDT
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Big Lots leather loveseat recliner

Left side brackets do not line up properly and leaver bracket gets stuck which causes slack in the cable. It will not recline due to slack in the cable.
Purchased at Big Lots Elyria, OH [protected]
On 8/29/2017 picked up on 9/1/2017
We have had this Simmons Loveseat and couch for 4 days only, Recliner is not working properly on loveseat? We are very upset to find out our new loveseat recliner is not working properly, THAT'S THE REASON WE BOUGHT THIS FURNITURE WAS FOR THE RECLINERS!

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1:05 am EDT

Big Lots simmons sofa

I bought a simmons sofa around 6 months ago at the latest possible date. It sat great in the sore... However after about one month after purchase the cushions started to stay flat. I have found another sofa from big lots... It's more firm and it's $570.00, compared to the $350.00 that I paid for the first one. Even without a receipt or more than one month. I honestly think that they could at least apply part of the price for the piece of crap that I already have on the other one that I would like to purchase.

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8:12 pm EDT

Big Lots rude billing person

Today we went to the Big Lots (Store #4195) at 8210 Kirby Drive, Houston TX [protected]. We bought 3 items - 2 throws and a can opener. There were just 3 customers standing in line behind us when we arrived at the counter at 6:48 pm. (RECEIPT DETAILS: Date - 09/04/2017; 6:49 pm, Total bill - $19.49 C1750925; Receipt no - S04195 R001 T0778 D20170904 X00) Our bill total was $19.49. My elderly father who is visiting us from another country (unfamiliar with dollar bills) took out cash to give to the cashier (An African American girl, with glasses). He had $17 out in his hand already and as he was fishing for the remaining $2.49 cents, the girl at the cash counter constantly made faces of impatience. At the most, it took him one complete minute to gather the cash and coins for $2.49, but judging from her scary facial expressions he smiled and said sorry. The girl did not smile back. When I joked and said that he actually made it easier with the cash, she spoke right back at me and said, "No, its actually a big problem for me to handle cash but that's ok." She threw the balance 1 cent on the table and just refused to look at us. We expect a billing counter person to be patient and polite but she was the exact opposite and her behavior is unacceptable. I have faced reluctant cashiers but she was ahead by several miles with her impoliteness. Never going back again! She made our evening mood completely plummet... I request a complete refund of the money.

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7:55 am EDT
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Big Lots serta mattress

On 8/29/17 I went to Big Lots in Kannapolis NC to purchase a mattress. The lady in furniture section helped me. I told her that I would like to purchase the Lander Serta mattress but she gave the mattress she preferred instead and it was the Harmon King. When I go and pick up the mattress on 8/30 I notice that this was not the same mattress I requested. John the manager over the department called the lady and she explained what happen she told him that they suppose to sale the discontinued mattress first. I still don't have the mattress I requested because it was not in stock but the Concord NC Big Lots do but they are giving me a run around with getting it transferred to Kannapolis Big Lots. My name is Emilia Jackson [protected] email [protected]@gmail.com

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6:22 pm EDT

Big Lots ad that wont be honored along with rude manager (fireplace 72 cherry for 419.00)

Why wont anyone in your stores honor the ad? Mel at the reno store was very rude...He stated he had one but wont sell it then he went left and of course being the customer i shared my disappointment.
72" Cherry Console Electric Fireplace

$419.00
Orig. $599.99
Save $180.99 (30%)
No Reviews
72 Inch Cherry Media Fireplace Angled View Silo Image 72 Inch Cherry Media Fireplace with TV and Fireplace Lit Room View 72 Inch Cherry Media Fireplace Angled View Silo Image 72 Inch Cherry Media Fireplace with TV and Fireplace Lit Room View
72 Inch Cherry Media Fireplace with TV and Fireplace Lit Room View72 Inch Cherry Media Fireplace Angled View Silo Image
Bring the beauty of your living room to life with this gorgeous cherry console fireplace. The beautiful ash burl parquet features a unique inlay door design and rich cherry finish making this enchanting piece truly unforgettable in any space. Constructed with an arched media shelf providing ample storage that's perfect for your media consoles. With a 36" insert featuring a digital temperature display, this piece is not only stylish, but energy efficient too.

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Mary M DeCarmine
, US
Aug 30, 2017 10:00 pm EDT

you are truly a [censor]! What is it to you?

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6:45 am EDT

Big Lots I am complaining about a supervisor treating her employees like slaves.

To whom it may concern,
I am a regular customer at big lots and I like shopping there. I have got to know some of the employee's really well. There is one of the supervisor that works there that all she does is just stand around she doesn't do anything. She has no respect for her coworkers. The reason I say that is because I was in the store one day and I over heard cathy baez fussing at one of employees in front of the customers and I feel that is not right. I have complained about cathy baez before and nobody did anything about it but someone better do something about her very bad attitude and her hateful mouth. The employee's that work there should not have to work around someone like that. There is no sense at all in having a supervisor that treats her employees like a dog. She favors the black people the most. I have got to know one of ladies that works there and she does a wonderful job but cathy baez treats her and talks to her like a dog. There is absolutely no reason for cathy baez to treat her like she does. I will keep complaining until something is done about the situation. The lady that does a wonderful job was at that cash register one day and as soon as another girl (A black girl) came in she took the one off the cash register and put the black girl on it. The lady that was on the register at is not really able to be on the floor to do recovery she should be on the register. çathy baez has her favorites and you shouldn't have favorites. Somebody needs to quit playing around and do something about cathy baez 's attitude and her mouth. I really feel sorry for all the workers that has to work with cathy baez. A supervisor should not be treating the employees like she does. Please take care of the situation. I will keep complaining every week until some changes have been made about cathy baez 's attitude and. Her mouth. I am a concerned customer. Please take this complaint seriously. Thanks.

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6:51 am EDT

Big Lots recliner

I purchased a recliner a little over 2 months ago and the side gadget that reclines the chair broke off. I am very upset as i paid $350.00 for this chair. This 30 day return policy is bull. I want an exchange.please resolve this to make me happy, pleeeeeeeeeeease.I am sooooooooo upset. I have shopped at Big Lots for many years and thos is actually the first time i have ever had a problem.

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Big Lots Customer Reviews Overview

Big Lots is a retail company that offers a variety of merchandise, including furniture, seasonal items, electronics, toys, home décor, and groceries. The company operates both physical stores and an online shopping platform, providing customers with options for in-store pickup or home delivery. Big Lots is known for its closeout and overstock deals, where shoppers can find discounted prices on a range of products. The company aims to provide value to customers seeking a diverse selection of goods for their homes and everyday life.

Big Lots In-depth Review

In Summary: Big Lots is a retail giant offering a diverse range of products at competitive prices. With a user-friendly website and a loyalty program that rewards frequent shoppers, it stands out as a convenient shopping destination. While the in-store experience and product quality receive mixed reviews, the company's commitment to community involvement and sustainability adds to its appeal. Read on for a detailed review of Big Lots.

Company Overview: Big Lots has a rich history as a closeout retail chain, offering a wide variety of merchandise from furniture to groceries. The business model focuses on providing value to customers through a broad assortment of products at discounted prices.

Product Range and Selection: The variety of products at Big Lots is impressive, ranging from household essentials to outdoor furniture. Brand names are often available, and the store is known for its seasonal and limited-time offerings, which add an element of surprise to each visit.

Pricing and Value for Money: Prices at Big Lots are generally lower when compared to traditional department stores. The frequency of sales and discounts, coupled with the Big Lots Rewards Program, offers additional savings opportunities for savvy shoppers.

Website Usability: The Big Lots website is easy to navigate with a functional search feature. Product information is detailed, accompanied by clear images. The site is also mobile-responsive, ensuring a seamless shopping experience across devices.

Customer Service: Customer service is accessible through various channels, including phone and email. The return and exchange policies are standard, and customer feedback is visible, which helps new customers gauge the quality of service and products.

Store Experience: The cleanliness and organization of Big Lots stores can vary, but most locations maintain a decent standard. In-store product availability sometimes doesn't match the online stock, and checkout wait times can be lengthy during peak hours.

Online Shopping Experience: The ease of online ordering is a highlight, with straightforward shipping options and costs. Order tracking and delivery timeliness are generally reliable, though there can be occasional delays.

Quality and Durability of Products: The quality and durability of products, especially furniture and home goods, are adequate for the price point. Electronics and appliances may not be the latest models but serve the needs of budget-conscious consumers. Clothing and accessories are of reasonable quality, though not comparable to specialized retailers.

Loyalty Programs and Incentives: The Big Lots Rewards Program is a standout feature, offering membership benefits such as coupons, exclusive deals, and a points system that leads to rewards on future purchases.

Community Involvement and Sustainability: Big Lots demonstrates a commitment to community involvement through various initiatives and supports environmental sustainability efforts, though specific details are not extensively publicized.

Pros and Cons: Strengths include a wide product selection, competitive pricing, and a beneficial rewards program. Areas for improvement are in-store wait times and consistency in product quality. The online shopping experience could also be enhanced with real-time stock updates.

Final Verdict: Overall, Big Lots offers a satisfactory shopping experience for those looking for variety and value. It is particularly recommended for customers seeking affordable home goods and those who appreciate loyalty rewards. The future outlook for the business remains positive, with potential for growth in online retailing and continued community engagement.

How to file a complaint about Big Lots?

Here is a guide on how to file a complaint against Big Lots on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Big Lots in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Big Lots, including key areas of concern.
- Mention any relevant information about transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response.
- Explain the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
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Contact Big Lots customer service

Phone numbers

1866 244 5687 18885664353 More phone numbers

Website

www.biglots.com

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