Big Fish Games
reviews and complaints

I want my account back! I have over 100 grand invested and my account got disabled because they just decided to? If they want to remove my account then I should be receiving every penny I gave them since it was not at request to be removed when I did nothing wrong! I have been playing for years and if I didn't want to play I would of removed the app myself! I find it funny they are aloud to treat paying customers this way! And I have rights as a consumer not to be treated like this I would like this issue addressed

There was another player that was discriminating against me and even after I had blocked him he was still able to type more hate speech for 20 minutes without any monitor stopping him nor after I messaged them about it No response not even an apology about the incident nothing The second comment was done after I had blocked him and then they stopped but he continued to say things to another player of witch I don't know if they where at me or them but the other player started arguing with him after the second comment

Hi
I first contacted big fish games regarding Midnight Castle on 28.12.2020 as I had a hard drive failure and had to have a new one. As I have been playing Midnight Castle I emailed for support to see if my game could be transferred to my new one. I was asked to provide information which I did but heard nothing back (support call 3246858) despite sending several emails requesting an update.
I raised a new call on 11.01.2021 Support call 3282626. I have received no response from this email despite sending several emails.
I have been a loyal customer for many years and still pay a monthly subscription so I am disappointed that I have had no response as previously if I have had an issue it has been resolved very quickly.
I would be grateful for any help and support
I have a word document of the email trail and information I previously provided you but am unable to attach to the email as it will only accept photos/videos
Many thanks
Sue (Criccieth10)

I cancelled my BF membership 3 months a ago and my profile shows I don't have any membership now or billing information yet they keep taking money every month since for membership via PayPal. I have contacted them 3 times.
I cancelled in October via their website. Contacted them a month later when charged again to which there was no resolution, then completed their customer service survey which didn't receive a response to and then again a month after that which I have had no response to either.

Below is the email I sent to BIG FISH with the information they required. This has been going on for about 6 weeks with no help from them.
Please help me.
Sue Barnes [protected]@barnesfamily.co.za

BIG FISH Support id 3117915
------------------------------
Good Morning BIG FISH
As you can see by the support ID number this query was open a long time ago, and as a gentleman called Roy (from Seattle) seemed to be making headway when he asked for ALL of the Order Confirmation numbers, I was expecting a result as I sent the numbers as an attachment (as above), but as yet I have not heard anything.
I was especially concerned when the first time I emailed the attachment it was DELETED!
I am not the sort of person to publicly to complain about companies as I rather sort things out amicably, therefore, could someone please help me
These are the conformation order numbers.
Roy, below are the only order numbers I could find, you will notice towards the end of list I have marked 2 in RED X2 AS I HAD 2 ORDERS OF EACH but I cannot remember why.

My physical address at the time…I no longer live there.
Sue Barnes
3 BERIL PL
JUKSKEI PARK
RANDBURG, GAUTENG 2188
South Africa

[protected]@iburst.co.za (email address no longer in use)

Order Number: 193000371
Order Number: 199933869
Order Number: 199933869
Order Number: 205025256
Order Number: 214213900
Order Number: 214223046
Order Number: 214963824
Order Number: 100876663
Order Number: 102742305
Order Number: 106769647
Order Number: 107771083
Order Number: 107984089
Order Number: 111815255
Order Number: 111822674
Order Number: 112269908
Order Number: 112271457
Order Number: 112740413
Order Number: 122304645
Order Number: 123180567
Order Number: 124427955
Order Number: 125051190
Order Number: 125051288
Order Number: 125939892
Order Number: 125939984
Order Number: 144586272
Order Number: 133592478
Order Number: 144586272
Order Number: 144586323 X2
Order Number: 149932625 X2
Order Number: 156923279
Order Number: 157033901

I am writing from South Africa. Please explain how I attach a word document & an email I sent to Big Fish
Since having an SSD installed into my PC I have been trying to re-activate all the games I purchased from Big Fish to no avail.
I have sent every "confirmation of order" going back to 2010, which Big Fish had requested.
I explained that my email addressed had changed, as the SP had closed down, but I could not remember my password.
I sent every email address I had since 2010; if I had known my password I could have re-activate my games on their website, but they kept sending me a password to my old email address. Therefore I did not receive it.
The last email I wrote to Big Fish was 24th Nov to a gentleman called Roy from Seattle who seemed like he was on top of the situation
I have attached one of the many emails I have written, with the attached info they required.

Hello... I'm a senior and play games to keep my mind busy and active and I have had several problems getting games to download and stay downloaded. Leigh's Story for example, I downloaded it, it played and for no apparent reason stopped working, and I can't get any help at all. I live on a very fixed income so I can't pay for it again. I'm very angry. I need help sooner than later. Thank-you!

Anytime I win a large jackpot or get 1-5 billion they let you play with it for a few days and then you go on a losing streak in every game. It is so obious and I have complained about it before. Zero wins one after the another on every single game until you drain every dollar. Once you buy more chips then normal play activity begins again. They think we are stupid and deny everything. They owe me billions. There stuipd little 100, 000 freebies you get every 30 minutes are a joke. I want my money or billions of free chips.

I have stopped my account almost a year ago. And they keep on billing me. I no longer have an account. I also no longer own any of their games. I have tried to change cards. Call customer service. I can't get ahold of a person. I have tried everything. But they won't stop. They won't pay me back.

I insist that they stop charging me. If not also pay me back everything they have stolen from me. Cause it is theft.

I made some purchases from 1st Oct to 13th Oct for which transactions were sucessful, however i did not received the item purchased. Since then i have been contacting Big fish games to return my money but they are not giving any proer response. I have attached the screenshot of the purchases made. I tried contacting them so many times over the email as the phone number is not valid. Recently they have replied that they jave investigated and i have received the content. I asked to show me the proof however they are not even provoding that. I am very disappointed with them. Hope i am heard here

brought a game from you to-day called Jewels Venture can't get passed select a profile no where to exit from game if it isn't compatable with my computer will you change it for another simular game Paid $11 something for it need help not happy brought on the 4/10/2019 if unsuccessful would like a refund never had a problem with any game from big pond before can't understand why it has happened this time

My credit card was charged three times for a single purchase. With a full day between every charge. Of course, iTunes would not issue me a refund. In the end, my bank had to reverse the charges. This game makes it impossible to cover a significant amount of ground without making any purchases. I am ok with that, I can afford to pay $14 once a month, to be entertained. I felt like I was taken advantage of, and since this has happened. I refuse to make anymore purchases. I really enjoyed this game, but now I can't even play it, without having to look over my shoulder, because I could be getting robbed again. I'm sure the creators, nor anyone else that could make a difference, even reads these boards, it's just a place for us to vent. I'm sure that there are many people that play this game as well, so they may not care about loosing a loyal customer. Which is sad.

So I have been with big fish for over 10 years and I have just recently started to pay attention to my bill. And they have been overcharging me on numerous occasions. I am going to look into filing a class action lawsuit bc I know for a fact I have been charged on numerous times for something I didn't do. I never pay attention to my bills until recently bc I was having 300 to 400 dollars worth of charges a day. Which I know I didn't do.

My account was disabled. I have not received any response to my requests. I have been a vip member in tier 12 for a long time. I have spent thousands of dollars and to not get a response or my issue resolved is ridiculous. My friend code is [protected]. Big fish customer support is not very customer oriented. BF is quick to take payment, but when an issue arises, nowhere to be found.

I have purchased two games from Big Fish Games. One I bought a few months ago installed with no problem. However, three days ago I bought another game and had to reinstall the game manager, as the previous installation had been deleted when I had to refresh my PC. Now the game manager says it doesn't recognize the email and password combination, even though I can access the website using that email and password. I have reset my password, cleared my browser cache and cookies, uninstalled the game manager and all associated files in my app data, and still the game manager won't recognize my email and password. I contacted Big Fish via email three days ago about this and have received zero response. I tried the customer service number I found online for Big Fish, got through to their automated menu, but merely got dumped to their voice mail.

Big fish games is a fraud, illegal gambling app ruled by Washington federal judge and classaction filed in Washington for fraud

How are still in business, worst than Bernie Madoff

This a global fraud

Every single employee should go to prison for a worldwide fraud

Robbed jackpot are blocked but paying players win in hopes they will continue to buy fake chips

I don't see how it is possible that a whole club can play the reels and not one jackpot? That is at least 12 people were playing and 99% bought in.
Absolutely none of us can win. In a 24 hour period we are lucky if we have 4 bonuses not including the challenges.
I am so tired of buying and buying and losing it without even a blue hand.
We are spending real money on fake chips for enjoyment. But you have taken all of the fun away because we can't win
And don't get me started on your Rewards program. I am/was a faithful player buying chips every month when I got paid. And my big weekly reward is a laughable crying joke tier 10 & tier 8 and I get 9 million chips a week.
BIG THANK YOU NO REASON SO MANY PEOPLE ARE LEAVING THIS JOKE OF A GAME.

On the 7th May 2019, I purchased $14.99 and $19.99 to a game called cooking craze with Big Fish, I checked my bank and the money was pending, so i played the game anyway, the next day i checked my bank again, and the money had gone in, receipt sent to me from Apple itunes, while playing the game the balance still had not shown the $14.99 and $19.99 that i had purchased it is 3 days now and still no balance showing, I am concerned about this as i am always a prompt payer but i am confused to why it has not gone into the game. That is alot of money that is missing when it should be in the game, i would like it put into the game or refund back. Nearest reply appreciated.