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Resolved
Bicyclebuys.comRestocking fee too high

J

I bought a pair of shoes for $150 and a cycling jacket for the same amount from them. The jacket was so tight that even the largest would be too tight. I really need to try a jacket on to make sure of the fit. I asked for a refund and for them to waive the restocking fee of 15% since I kept the shoes. They said no, they could't waive it. So now I'm paying $22.50 to "restock" and $8 for shipping for a refund. I think this is a very steep price and highly recommend you be aware of their policy before purchase.

Responses

  • Jb
    JBubbOne Jun 02, 2012

    Buyers beware. Do not buy from this retailer unless you are certain of sizes and parts. They charge a 15% restocking fee for all returns. It took two weeks for them to issue a refund. Part of shopping online entails trying things on and being able to return items that do not fit well or as described. Bad customer service, if that is what you want to call what they offer. Ordered May 12...credit supposedly issued May 30.

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