The complaint has been investigated and
resolved to the customer's satisfactionResolved Better Dtox AND OTHERS — Unauthorized Charges
resolved to the customer's satisfaction
My bank card was used to acquire trial samples of Dazzle Smile, Jun Pure Cleanse, Dermapril-SP, Resv-Life and Cleanwhites. I authorized the small funds required to obtain a 14-day trial for each item. As I signed up for each of these, I printed out terms & conditions, receipts, etc., so that I would have a paper trail. I received the items anywhere from 4 to 6 days into the 14-day trial, which begins the day you order the product!!!
On 09-30-09, I checked my account balance, as is my usual practice. I was freaked to find a deduction from my account, which had a name I could not match up with any other for which I had authorized charges: BetterDTox; the amount was for $48.92 with a $.39 fee (which is listed separately). This amount did not match the $79.28 which was threatened to be charged in case I did not return the products for which I had ordered samples. I called the phone number listed alongside the name "betterdtox, " and was informed it was a non-working number.
I tried Dazzle Smile, which did nothing for my teeth. I immediately (after trying 3 days) called and cancelled my order. I was sent instructions on how to cancel/return the sample to my e-mail address and followed them explicitely. The lady helping me cancel my Dazzle Smile order was nice and asked if I wanted her to cancel any other memberships that came along with this order. I assured her there were none. She checked and came up with the following other memberships for which I was hooked: "World Club Fitness, " "Elite, " and "Weight Loss Resources." I had never heard of these, nor had I seen any of these listed as "add-ons" to my original order!!!
Within a couple of days of this conversation, I was charged $79.28 on my bank account and a $.63 ATM fee. I called the phone number on my bank statement, which was identified as "Not a working number." I went to my printed paperwork where I found a different number. I called to tell them that I had sent the item back and had my tracking number. I was reimbursed the $79.28 within three days. I was given another phone number to call regarding the ATM fee. The person at that number had no idea what the $.63 was or who would have charged it. I was given the runaround and have lost the $.63.
I then called all of the other scam-artists and had to pay $6.99 to purchase a UPS return label (which cost them only $2.99 to have prepared and sent to me). They came via e-mail. I had to pay for four of them although all of them were going to the exact same address!!! They were each for different products. Same scam artist company! All of these were mailed on 09-13-09.
On 09-30-09, I filed action at my bank to have the Better DTox fraudulent charges removed. They have temporarily been removed pending an investigation as to whether or not I applied for the services charged. Since the name of this organization does not match anything I ordered, the phone number is a phony, and the charges do not match anything I have authorized, I am stuck not knowing the nature of the goods or services I supposedly signed up for. When I look for betterdtox online, all I get is one complaint for purecleanse.
I had my ATM/Debit/Credit bank card destroyed and a new one issued. The ATM card is the number these phonies all received by which to charge me. I will not get another charge from any of them, NOR WILL I EVER BE SO GULLIBLE AS TO BELIEVE ANY OF THEM, ORDER FROM THEM, OR ANYTHING LIKE THEM!!!
Phone numbers for the companies I bought from:
DAZZLE SMILE (same as DAZZLE WHITE): [protected]
JUN PURE CLEANSE (Purecleanse): [protected]
I hope that this helps others to contact these fraudulent companies! All of these seem to be linked, except DAZZLE SMILE, which had a different mailing address and provisions.
I CAN'T BELIEVE THAT ALL OF THESE WERE FOUND ON MY FAV HOME PAGE, MY.YAHOO.COM!!!