Bestway Global Holding — replacement inflation hose
I have been trying to get a palm springs hydrojet replacement inflation hose now from your company for well over 7 weeks now.
When I initially ordered the part I was informed 10 days later my order was cancelled due to no payment...
This was untrue!
I had to send evidence from my bank in england to prove I had payed for it which seemed to sort it out.
My order was was then accepted and shipped out from bestway italia.
I recieved the inflation hose on Monday 30th of September and I tried to use it..
It was the wrong fitting?
Since then I have emailed them numerous times to get the right part sent but I'm not getting any reply back.
When I ordered this it was so I could have the last few weeks of summer to use the spa but that has gone now.
Also I paid £700 for this and now cannot use it because of a lack of communication and very bad customer service.
To say we are disappointed is a understand to say the least.
It might only be a small order but its something I cannot do without!
Please please sort this out
Updated by Billythestone, Oct 04, 2019
Please help me with this matter...
Nobody is responding to me from bestway italia
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