BESTOP , BESTOP INC.Defective Recall

P
This review was posted by
a verified customer
Verified customer

There are a torrent of consumer complaints on the internet about this company. RECALL BELOW

If you may file a complaint with the Consumer Complaint Agencies below:

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx




Make : BESTOP
Model : REAR SHELL ROOF RACK
Build Dates : APR 27, 2004 - MAY 20, 2004
Manufacturer : BESTOP, INC.
Mfr's Report Date : MAY 28, 2004
NHTSA CAMPAIGN ID Number : 04E041000 NHTSA Action Number: N/A
Component: EQUIPMENT
Potential Number Of Units Affected : 80

Summary:
BESTOP AFTERMARKET REAR SHELL ROOF RACKS, MANUFACTURED BETWEEN APRIL 27 AND MAY 20, 2004, DESIGNED FOR USE WITH THE BESTOP HARDTOP MADE FOR THE [protected] AND [protected] JEEP WRANGLER. THE COCKPIT COVER MAY NOT STAY LATCHED TO THE ROOF RACK BECAUSE THE LATCH BRACKET MISPOSITIONS THE ROTARY LATCH TO THE COCKPIT COVER. AS A RESULT, THE COCKPIT COVER MAY NOT STAY LATCHED TO THE ROOF RACK AND COULD SEPARATE FROM THE ROOF RACK. THIS RECALL ONLY PERTAINS TO AFTERMARKET REAR SHELL ROOF RACKS AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON JEEP WRANGLER VEHICLES BY DAIMLERCHRYSLER.

Consequence:
SHOULD THIS OCCUR, THE COCKPIT COULD CAUSE INJURY BY STRIKING PERSONS OUTSIDE THE VEHICLE OR COULD BECOME A DISTRACTION OR AN OBSTACLE TO OTHER DRIVERS, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy:
BESTOP WILL NOTIFY ITS CUSTOMERS AND PROVIDE A REPAIR KIT AND INSTALLATION INSTRUCTIONS FREE OF CHARGE. OWNER NOTIFICATION BEGAN JUNE 16, 2004. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BESTOP CUSTOMER SERVICE DEPARTMENT AT [protected].

Responses

  • Pe
    PETER MURPHY Sep 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    FILE FTC COMPLAINT BELOW:
    https://www.ftccomplaintassistant.gov/

    The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase.

    If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

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