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BestCanvas Customer Service

85

Bestcanvas Inc.

3443 NW 107th Street
Miami
Florida
United States - 33167

Customer Support Phone Numbers

Mon11:00 AM - 4:00 PM
Tue11:00 AM - 4:00 PM
Wed11:00 AM - 4:00 PM
Thu11:00 AM - 4:00 PM
Fri11:00 AM - 4:00 PM
SatClosed
SunClosed
Plus

BestCanvas Complaints & Reviews

Bestcanvas / canvas wraps come back too bright.

Te
Terry Ip on Jan 17, 2019

I received my order#US2A60000065116 from you yesterday. They are one 24x30in and a 20x30in canvas wrap prints. They were too bright. At least one stop brighter than it should look. I called the customer service number, it keeps on ringing forever and no one answer the call. I want to have...

Bestcanvas / canvas print

Bi
Bill Slade on Dec 13, 2018

New Order Nr. CAA120000111284 I ordered a canvas print of a picture taken by a professional photographer from bestcanvac.ca. .ca usually represents a Canadian company. I ended up dealing with a print shop out of Florida. Picture was sent in and after a wait I got a canvas print with the...

Bestcanvas / returning

Ke
Kelly Champagne on Nov 26, 2018

Just to get info for the return process was a hassle enough. Waiting a week after each email query I sent. Now I've done everything they asked and still no refund. CALLING them is a joke, stay on hold to get hung up on. Calling again and again and again until I get somewhere with someone...

Bestcanvas / pillow with picture printed on it

Je
Jennifer Sherman on Nov 19, 2018

I placed an order on Nov 2/18. According to their website all orders will be processed and ready to ship within 24-48 hours. It has been over 2 weeks and I have received nothing. When you call them they immediately put you on hold with some crappy music playing and after 10 minute...

Bestcanvas / awful company

Ja
Jacinta North on Nov 14, 2017

Unfortunately, I have nothing good to say. These guys disappointed me. They were wrong treating me this way. It's absolutely unacceptable. I received a wrong item. Everybody would say that it wasn't my fault and would be right, but these people refused to accept it and said they will...

[Resolved] Bestcanvas / incorrect printing format of canvas and poor customer service

To
Toofar on Apr 14, 2017

I purchased two different transfers from digital scan to canvas from this company. They will not/cannot correctly print a 60" digital scan to canvas without cutting off the bottom of the image. I also paid for a hanger kit and didn't receive it. Their website does not correctly show...

[Resolved] Bestcanvas / very dark print

Us
UsuuIyiAnn773 on Mar 10, 2017

I bought a canvas print from www.bestcanvas.com and it was a present for my grandparents for their wedding anniversary. I paid over $200 for canvas + shipping and when I received my order I was very disappointed. Print was very dark and did not look good so I contacted Bestcanvas support...

[Resolved] Bestcanvas / liars!

Ch
Chiotka8 on Oct 6, 2016

I have a very expensive camera and all of my photos are high quality. I've ordered a canvas print from BestCanvas photo service website and when I received the canvas I was shocked, because quality was very poor and picture was blurry! I contacted them right away and asked what wa...

[Resolved] Bestcanvas / terrible quality

99
997Mill on Sep 1, 2016

I have ordered a canvas print from www.bestcanvas.com and my canvas arrived completely damaged! I contacted customer service they same day and they said that it was probably damaged during the shipment. They promised to make a new one. About a week later they said that my new canvas wa...

[Resolved] Bestcanvas.com / best canvas is a scam

Dr
Drewm1992 on Feb 7, 2015

Bestcanvas.com is a scam. Good luck trying to have anyone respond to you. If you are reading this never go to this website, it looks safe showing google secured, with amazon checkout as well. All I wanted was a delivery update on my purchase and i've called for a week straight, gue...

[Resolved] Bestcanvas.com / scammers

Dr
Drewm1992 on Feb 7, 2015

This company is horrible. The website looks legit saying secured by google, ships within 24 hours and you can even checkout with amazon. Far from the truth. I placed my order and I tried calling and emailing for a week straight, guess what? No reply. I called amazon to get this figured out...

[Resolved] Bestcanvas.com / there are far better options out there

Il
Ilamay on Jan 7, 2013

Wow. Wish I had thought to read reviews before I bought- serves me right. Really horrible quality - can see the wood "frame" underneath the "canvas." And, my order came in a huge box, which was odd, considering I only ordered an 8x10 print. I had four additional prints from...

[Resolved] Bestcanvas. CA / this business is not a business, its a scam

Ir
Irinate on Dec 20, 2012

Product ordered: november 30th Purchased by mastercard: nov 30th Payment was received. Order was suppose to be sent by fedex ground in 5-7 business days. On december 14th, two weeks later, I called after not receiving the product. They said the order "got lost" in the system and...

[Resolved] Bestcanvas. CA / I will not be using them again, and advise others not too either

Ni
Niehande on Nov 13, 2012

My experience was not as bad as some I've just read. I did receive my order, and although not perfect, the pictures were of reasonable quality, and they did ship them straight away. But then two weeks later, I received an invoice from FedEx, $22.96, for HST on $100 worth of goods (my...

[Resolved] Bestcanvas. CA / stay away from this website

Ar
Ariazze on Sep 6, 2012

Stay away from this website!!! It says it takes 4 business days to deliver and we ordered it about 2 weeks ago and we still haven't received our canvas photo. And now the canvas photos won't arrive in time for our wedding!!! Also, they forgot to mail us one of our canva...

[Resolved] Bestcanvas. CA / have not received the product yet as promised by the company

Ti
Timiree on Mar 22, 2012

Call your CREDIT CARDS! Have not received the product yet as promised by the company, having seen all the bad comments of other customers I immediately called my canadian bank for transaction dispute. They will re-credit my money, I will only have a harder time if the merchant and his bank...

[Resolved] Bestcanvas. CA / stay far away from this crooks

Vi
Vidkose on Jan 23, 2012

Horrendous experience! I ordered a canvas in November 2011 for a christmas present. When it didn't arrive when they said it would I emailed. After receiving a suspicious email back (obviously a standard one automatically sent to people who email) I tried phoning... several dozen time...

[Resolved] Bestcanvas.com / did not

Cu
Curt Photo on Jan 10, 2012

1. placed order online 2. immediately sent an email to customer service inquiring about a special instruction. Got an automated response. 3. Sent a follow up email, got the same response. 4. Noticed that they charged me an "international credit card processing fee" 5. Called numerous time...

[Resolved] Bestcanvas.com / they should not be getting paid for false advertising and false promises

Lo
Loopera on Jan 6, 2012

Terrible service. Got a refund after a month of trying to get my package. Their greatness begins and ends with their eye-catching website. If only their service matched its quality. Read my story if you want to know more details... Dec 4th, 2011 - placed my order for my wife's christma...

[Resolved] Bestcanvas.com / please stay away and don't make the same mistake I made just to save a few bucks

Gl
Glugaide on Jan 2, 2012

Damn, I wish I had seen these reviews before ordering. Same process for me: Order, do not receive package, get busy signals when calling, receive bogus tracking numbers, and a month later still no package. I am going to do what I can to get my money refunded, but it doesn't sound like...